10 Traveller reviews from Holiday Watchdog
Great for kids
"This place is great also for kids.
We brought our 1 year old in July and it's really hard to find shaded playgrounds in Italy for kids.
This hotel has it's own children's playground nestled in a shaded, grassy orchard. There is a swing, monkeybars, little tunnel. It's really delightful, cool and peaceful place to play or winddown with your little ones after a day of sightseeing.
I found the service at the hotel to be excellent and they were really accomodating at the breakfast buffet when I needed warm milk - not too warm and not too cold - and they also sent a waiter to bring a buffet plate up to my husband who was in the room babysitting our son.
The bathroom had been completely renovated and was marble and new. The rest of the room I agree needs some painting and the furniture, which antique, could be in better shape.
However, the room is huge and our balcony could probably have fit 50 people on it. And the view from our balcony was simply stunning.
The location is unbelievable - you don't need to find parking to get to the ferries! This is a huge deal if you plan to go to Capri from Sorrento and plan to park your car near the ferries.
We strolled outside every night and hung out at cafes and restaurants.
There are some other hotels that are in the same approximate location, but this one is really peaceful and yet great for families."
- Travel date: Sat 21st of October 2006
Faded Glory and fading fast
"Stayed for a night as part of our holiday on the Amalfi/Sorrentine coast and was expecting good things but the hotel seems to cater exclusively for retired Americans, we heard one of them say "Muchos Gracias "to a waiter at breakfast. The rooms, service and attitude all were not as good as they should have been and they seem to be stuck for cash. On the plus side, the food and views were stunning. Would we go back, dont think so. Been there, done that."
- Travel date: Wed 11th of October 2006
"We got married in Sorrento in September 2006 and had our reception at the impecable Excelsior Vittoria. We'd been planning the wedding for 12 months and their wedding co-ordinator (Imma Palumbo) was fantastic. We met her once prior to the wedding but everything else was via email. We did have a few concerns about doing it this way but she and the hotel were brilliant. I suppose we forgot that they do this several times a week!
We took canapes on the Vittoria Terrace before dining on the Bosquet Terrace. The food was exceptional, they catered for all our guests dietry needs (wheat allergies, dairy allergies and vegetarians).
Their hospitality overall could not be bettered and the view is simply awesome. We would recommend this to anyone looking to get married in Sorrento - we wish we could do it all again!!"
- Travel date: Sun 8th of October 2006
"Simply a glorious, beautiful hotel that is centrally located with spectacular views. The staff is friendly and helpful, the service wonderful, and the rooms are beautful and quiet. Local wine recommendations from the knowledgable bar were excellent.
If we ever visit Sorrento again, and I certainly hope that we do, we will most certainly stay here."
- Travel date: Wed 4th of October 2006
Stunning Scenery in a Lush Setting
"We spent 4 nights here this past September before travelling to Rome to celebrate our
10th wedding anniversary. I had some concerns about the hotel, based on past reviews on TripAdvisor. My fears disappeared
the moment our driver let us off at the front door. As its literature states, the hotel is perched where a villa of Emperor Augustus once stood, on the cliffs overlooking the Bay of Naples and Mt. Vesuvius. Lush gardens surround the property, which is
right on Piazza Tasso, Sorrento's main square.
The hotel is beautiful inside , with period furniture and many sitting areas. We had a classic sea view room - spacious with high ceilings, a four poster bed, nice bathroom with separate tub and shower, and two balconies with stunning views. Breakfast was included in our package - a large buffet with hot and cold foods served in the hotel's lovely dining room. Housekeeping cleaned our room twice daily. There is a private elevator to take guests down to
the harbor. Staff ranged from efficient and reserved to very
gracious and accommodating. We found the concierge staff especially helpful. The hotel provides complimentary internet service. We were greeted upon arrival with a Happy Anniversary wish, bottle of sparkling wine, fruits and sweets. Our package also included 2 one way tickets on the hydrofoil to Capri.
If I could find fault, I would suggest a fresh coat of paint to the rooms. Ours was showing some scrapes and scratches.
We found Sorrento to be a great base for trips to Capri and the Amalfi Coast (unfortunately weren't able to make Pompeii because of rain, but it is a short train ride away). With its location, surrounding gardens, interior and room design, staff and incredible views, our stay at Grand Hotel Excelsior Vittoria contributed greatly to a wonderful visit to Sorrento. We would definitely return there."
- Travel date: Tue 3rd of October 2006
"Beautiful hotel, decor very stylish with wonderful paintings on the ceilings in the lounge rooms and dining room. Room overlooked the bay with one of the large balconies, very comfortable, clean, spacious with a very nice bathroom. We had room service for breakfast every morning (stayed 3 nights). Evening meal was suberb with great choice of menu. The grounds we well maintained. staff very pleasant.The only fault was we didn't have longer there."
- Travel date: Sun 1st of October 2006
This is the perfect Wedding Location .... or Private Escape!
"This majestic 'palace' dates back to the early 1800's, and it is built on exactly the same spot where the Roman Emperor August had his villa. With its superb cliff top position, with views across the Bay of Naples and Mount Vesuvius, and surrounded by orange and lemon groves, the Fiorentino family (after 4 generations) still spoil you with 5* hospitality, the charm and elegance of traditional Victorian style ......... combined with the warmth and intamcy of Southern Italy. You will sleep in exquisite comfort, especially if you chose the Caruso Suite, named after the famous tenor.
The food produced by chef, Vincenzo Galano, is a joy both to the eye and to the palate, especially in summer when he prepares a carpaccio of King Prawns, squid stuffed ravioli and warm tuna in a black peppercorn crust with clams. You could just think that you have gone to food heaven!
And, if you decide to have a Wedding here, it will be sheer magic. Champagne on the terrace, etc. ............................"
- Travel date: Thu 21st of September 2006
"We stayed at the Grand Excelsior for the first four days of our honeymoon and absolutely loved it. Great hotel. I highly recommend it!!!!!!!"
- Travel date: Thu 27th of July 2006
Great location and pool
"The hotel is perfectly situated in the town centre and with cab fares of 15 Euros for a ten minute journey, this saving when multiplied over a week makes a difference.
Access to the hotel is down a long drive, through private gardens, so you don't feel like you are in a city hotel. On arrival, the grandeur of the building and it's character stand out. Our room was garden facing with balcony and was full of character; especially the tiled floor. The amenities were a little dated: TV was an old portable model (though some rooms had plasma), bathroom had a shower but over the bath with a curtain (so what I here you say! the point is that at the price we paid, I expect a bathroom to be better than that in a travel lodge). Great toiletries, robes, slippers and impeccably clean, however. The public rooms where full of old Italian character.
Breakfast was a full buffet affair, fantastic variety but service was poor. We spent our day lazing by the fantastic modern pool area; itâs vast size allowing for a serious swim, but with Jacuzzi style seating areas to chill out by the relaxing sound of the cascading water features. Plenty of comfortable sunbeds, fresh towels and a great bar area with fast efficient service. We took lunch in the poolside restaurant, fabulous food all freshly cooked on an open grill surrounded by the garden with itâs abundance of lemon and orange trees. Prices where rather expensive, but that is expected.
We didnât eat in the hotel as we found our favourite restaurant in the world. Itâs called LâAntica Trattoria in Sorrento town. Itâs quite expensive, but if you want fabulous food and excellent wines, with great service in an alfresco environment, definitely try it. You will not be disappointed, I promise."
- Travel date: Wed 26th of July 2006
We did not want to leave....
"We have just returned from a week at the Grand Hotel Vittoria Excelsior. We were there from 14th July 2006-21st July 2006. We were slightly apprehensive after having read the other reviews about the hotel. However, after having stayed at the hotel we do not believe that the criticisms are justified. we found the staff to be extremely friendly and helpful. The restaurant staff could not do enough to help. We stayed in a classic sea view room which was located on the 6th floor of the hotel. We had a balcony which looked out directly over the Bay of Naples. The views were fantastic - we could not have asked for anything better. Our room, although not huge, was very comfortable and maintained to a very high standard. The reception rooms of the hotel were beautiful. At night dinner is served on the terrace of the 'Bosquet Restaurant' which affords wonderful views of the whole of the Bay of Naples. we ate half board. The A la carte menu contains a lot of fish dishes but if for some reason you do not like fish then the kitchen will provide alternatives. We cannot recommend the hotel highly enough and we are already planning our return visit. If you do stay at the hotel then make the very most of it - a week seemed to fly by in a flash !"
- Travel date: Sat 22nd of July 2006