10 Traveller reviews from Holiday Watchdog
Corporate America in Italy
"We booked this hotel somewhat at the last minute. It was not our first choice because the idea of staying in a Marriott in Italy, and especially on Capri, was really bothersome. With few other choices, we pulled the trigger, mostly based on strong reviews on this site. This ended up to be a mistake.
The hotel was nice enough, but it simply had no "soul." Is it new?--yes. Is it clean?-- Sure. But, the problem is that it could be called the "Marriott Tampa- St. Petersberg" and you wouldn't be surprised. You have no feeling of being in Italy, or on Capri for that matter.
There is no charm or character to the hotel. It has a very pre-fab feel, with Crate and Barrel- type furnishings.
Also, it's not cheap-- about US $850 per night for a sea view room (which isn't really a sea view because you are about a mile from the sea). We felt it was a total rip off.
My advice would be to book earlier and stay at a classic Capri hotel.
Also, one other note-- an enterprising desk cleck named John Piero booked a car for us from Naples to Rome. (Not cheap--around $600). When we called th night before to confirm, the hotel had no record of it. The hotel night clerk got in touch with this John Piero who advised him not to worry about it.
Fortunately, the car did show up and took us to Naples, but it was clear that this clerk was enterprising on the side by arranging for a friend to pick us up, rather than arranging it through the hotel."
- Travel date: Tue 12th of September 2006
best hotel on the island
"We stayed for two nights at the end of our visit to the Amalfi Coast. We wished we could have stayed longer. We had two adjoining rooms, as we travelled with our two children and these rooms were huge. We did not have a view but we did not spend much time in our room and the large size made up for the lack of view.
The bathrooms were spacious and included a bath tub. The pool was large and we did not mind that it was inside, as you are separated from the sunbathers and have the pool to yourself. The sun terrace by the pool is small but there was always room for us as the attendants cleared the towels if there was no one using them.
We had breakfast included and ate dinner at the restuarant , the food was wonderful but overpriced. The location was well placed on the island and we had no trouble finding the hotel, we had directions.
We loved the hotel and Capri and can highly recommend this hotel to anyone, but be warned this hotel and Capri are very expensive."
- Travel date: Tue 15th of August 2006
Paradise in Italy
"My husband and I returned from a 10 day trip to Italy on July 10th, 2006. We spent our last 4 days on Capri at the JW Marriott. This hotel is amazing. Antonio met us at our ferry, in a crisp white Marriott uniform, and escorted us to the hotel while our luggage was brought to the hotel by trolley. Antonio loves his Island and oriented us to the town as we approached the hotel. Capri is breathtaking. The JW Marriott equals its beauty. The staff are very friendly and helpful, especially Claudia. At first we were given a rather small room without a view, however the decor was gorgeous and the bathroom was large and beautiful. We did hear from other guests that they had very small rooms with small bathrooms. Luck of the draw I guess. When there was an opportunity, Claudia moved us to a larger room for our last night. The move was worth the view of Capri town and the Mediterranean. The hotel has a partial outdoor/indoor pool deck with beautiful views. The pool has jets throughout - it was magnificent. One afternoon it down poured and we were very happy to have the indoor pool. The SPA is new and they are still working out the kinks of customer service, however the spa treatments are great. My great caution about Capri is one restaurant, DO NOT EAT AT THE CAPRI RISTORANTE PIZZERIA (see photo). They are unethical and take advantage of foreigners. The table behind us was brought a birthday cake, when it wasn't anyoneâs birthday nor had anyone requested a cake. In good spirit the table laughed and enjoyed the "Happy Birthday" serenade until they got a bill for 60 Euro for the cake - which comes to $70. I ordered a fish, not realizing it was charged by weight (milligrams). They brought me a huge fish and we were charged 91 Euro - which is $116. Dinner came to over $225. This restaurant is located just past (to the left if you face the water) of the bus depo. in Capri (see my photo of it). The front is a pizzeria, and the back is the restaurant. It has beautiful views, but I would NOT support this unethical place. The other thing to keep in mind is that July is very busy and the Marriott will most likely be booked, so you may not get the best room. We definitely recommend taking a boat ride around the island. The hotel arranges it for you. You wonât go wrong with the JW Marriott on Capri. Enjoy!"
- Travel date: Wed 9th of August 2006
"Just got back from a 5 day stay at the Marriot Tiberio, and overall it was a really good experience with a few minor hiccups.
The Staff is genuinely eager to please. The pool staff deserve a special commendation, standing out in the hot sun in full uniform, yet always with smiles on their faces. They are unobtrusive in the sense that they do not try to guilt you into ordering drinks while you relax by the pool. And when you ordered, they always delivered quickly with a big smiile and a "prego" whether you tipped or not.
Location is great. It's not easy to find, but once you get there, you are close to everything in the town. A small walk up an easy incline. There's a supermarket and a little convinence store just a short walk down the street.
The food poolside was not cheap, but it was actually very good for hotel food. Didn't eat at the restaurant, but it looked nice with a view over the town and water.
Free wireless internet access at the pool, in your room (which never worked for me, but that might've been my laptop) and the business center once you get a password from the front desk.
The concierge was able to get us reservations for exactly the times and restaurants we wanted.
Finding the hotel isn't easy. None of the little alleyways are well maked, making it difficult to find, even with directions. Adding to the confusion is the fact that the hotel is relatively new, and there's also a "tiberio hotel" in Capri town as well. So here you go: when you get up to Capri town, you'll see the Capri square. Head slightly left through the square toward the back and you'll see an arch in the middle of the back wall of the square. You don't want this street, you want to turn to face your right where you'll see another arched exit of the square, Via Botteghe (which eventually becomes Via Croce). You'll walk straight up that street/alleyway for about 5 minutes.
The food is pretty expensive even for hotel standards. Around 15-20E for a sandwich or pasta for lunch. But hey, it's vacation.
The outside portion of the pool is somewhat small, since as you can see from other's posted photos, most of it is indoors. And there is limited seating, so you may have to get out there somewhat early to get a decent seat, or a seat at all.
The standard rooms were nice, but small. Just enough for the bed and a very small desk. The bathroom was super tiny and cramped. It did not have a tub, but it did have a bidet. (Woo hoo, who uses those these days?) The shower stall barely had sides on the floor, and had a wrap around curtain, making it extremely difficult to take a shower without getting water all over the floor.
The maid would often ignore the do not disturb light in the morning and occasionally the door hangar as well in her zeal to get her job done early.
The airline lost our luggage on our way to Capri. While they brought the bag up to us when it arrived, what the porter neglected to tell us was the handle on our rolling baggage was not working. Which on the morning of trying to catch the ferry became a pretty big inconvenience since the bag was pretty much unusable. While I was struggling with it at the front desk, I told him that I realize it wasn't his fault the baggage was broken, but why didn't he tell us this when he delivered the baggage, since he must have noticed. Had we known, we probably could have fixed it over the next 4 days. At first, he said there was nobody to tell. When I said, uh, we tipped you, then he said 'Oh yes I noticed that, I'm sorry" Anyway, he helped us at least get the stalk of the handle with a little ingenuity, making it somwhat usable. No biggie, just annoying.
A fair amount of American families choose this hotel, probably because it's a marriot, and they can use points. The kids can get a little boisterous at the pool, as kids will do.
Summary: For a relaxing time on Capri at a pretty new hotel which I understand is unusual because a lot of the hotels up there don't rennovate very often, this is a great choice. Great service, great location. The standard room we had was pretty small, but you're in the room so little, it didn't become that much of a bother to us, though we did hear another couple complaining about it to the front desk.
If you're expecting that jet-set feeling with fabulous haughty people poolside, the quisisana might be more your speed. But for a nice relaxing time in a great location in town on wonderful Capri at a what's a reasonable price for the high season, this hotel may be pretty hard to beat.
FINAL NOTE: One thing that I found particularly annoying is the italian restaurant custom of "Coperto" or a cover charge of as much as 3.50 E per person to eat dinner, on top of the service tip of around 12-15% which they include automatically on Capri at least. But the Coperto seems to be rigidly applied to any non-italian tourists, whereas they Italian tourists, from what I saw on their bills would get breaks-maybe no coperto, maybe charged only one coperto total. Silly. Just thought you should now, so you prepare yourself mentally for this anachronistic scam. Just slightly raise the already expensive prices of the food already, who's gonna notice?"
- Travel date: Mon 10th of July 2006
JW Capri is the Best
"My wife and I stayed at the JW Marriott for a week in Capri. We were pleased with every aspect of our stay in Capri. The hotel staff is the best . We had 3 transportation issues caused by ferry, train and airline work stopages. Claudia and Giampiero at the front desk resolved all of our transportation issues and our scheduled tours didn't miss a beat. The staff at this hotel were the most efficient and friendly resort associates we had ever encountered on a trip.
This is not an inexpensive hotel. However, it is a 5 star resort, so it is worth every euro spent. The rooms are comfortable and wonderfully decorated. The location in Capri is the best. The hotel is a short 5 minute walk from the main Capri piazza.
We would recommend this romantic hotel and location."
- Travel date: Wed 5th of July 2006
"My husband and I spent 7 days at the Capri JW Marriott in Capri for our honeymoon. We absolutley loved it! It is a gorgeous hotel and the location is fabulous. About a 2 minute walk from all the restaurants and shopping. We found the staff and service to be superb. The entire front desk staff was extremely helpful with putting together daily itineraries and arranging transportation, dinner reservations, etc. We had twice daily maid service which was wonderful. The rooms are beautiful and the beds are so very comfortable. All of the bedding is white and the comforters were down. The breakfast is a bit expensive so we didn't eat there. They have a piano player at night on the outside lounge so its nice to come back from dinner and have drinks or have a drink before going to dinner. The spa had just opened when we were there and we each had massages. They were great. I also had a manicure/pedicure which was amazing.
My husband and I are already planning on returning to Capri and staying at the JW Marriott."
- Travel date: Wed 28th of June 2006
Very nice hotel on Capri
"We just returned from a 2 night stay at the JW Marriott on Capri. I would say first off that issues raised in earlier reviews have been resolved. Everyone spoke english. The check in staff was very polite and informative. We had no issues understanding the genteman who met us at the dock nor our driver but be warned that the cost of transport of bags and shuttle ride to the square is 8 euros a bag. So if you have 4 pieces of luggage your getting dinged 32 euros for your shuttle ride. The hotel is still being refurbished but the lobby/bar and pool areas are all pristine.They have free internet access just off the pool area on the second level. The rooms are very spacious and the terraces are very large. We had no issues with ordering drinks from the pool area though they are a bit slow in delivery. Charge for a bottle of mineral water was 4 euros and for a very large glass of white wine was 7 euros. The bed was very comfortable and lots of closet space. Very nice hotel overall but I thought the views from the Villa Brunella were amazing as was their restaurant. Breakfast is pricey. They have 3 different options from 24 eruos to 30 euros. There's a nice little pastry shop just dowm the street from the Marriott, Sfizi where you can get croissants and pastries for a few euros and stop off at one of the markets and get a small container of milk or juice and sit on a bench overlooking the docks of Capri and the ocean and have a nice brekfast for a fraction of the cost of the Marriott. Overall a very nice hotel but pricey."
- Travel date: Sun 14th of May 2006
Wonderful Hotel/Memorable stay
"My husband and I just returned from a six night stay at the Marriott/Tiberio Resort and Spa on Capri. The hotel was absolutely wonderful in every respect, and it enhanced the great time we spent (first time) on Capri. They have all the details down to a science, and the staff couldn't have been more accomodating from check in to check out, including the transport of luggage on/off the boat. Our room was large, luxiourious and very clean. The king size bed was one of the most comfortable I have ever slept in. We had an enormous terrace (maybe 20'x20') overlooking the sea and the mountains. The view took my breath away and we enjoyed drinks and breakfast on this outside area.
We had the unfortunate incident of losing our digital camera upon returning from a day touring the Amalfi Coast, and the next morning, the front desk staff couldn't have been more helpful in making phone calls etc. for us trying to locate the camera. Claudia, in particular, was outstanding. They saw how upset we were, and bought us a disposable Kodak camera, so we could at least take pictures on Capri on our remaining days. It was such a nice gesture, and was indicative of the service-oriented nature of the staff.
Although I was disappointed in the fact that the Spa was closed, they did compensate, as mentioned in other reviews, with poolside massages for free. Imma, the messuse, was lovely and very accomodating. The pool area was a bit small, particularly since this was not the busy time, and the chaises were mostly taken, so in the summer this could be a problem. And, food was very expensive, though that is basically true of Capri in general.
Other than those negatives, I would highly recommend this hotel to anyone looking for an elegant, luxurious stay, with excellent service and amenities. We LOVED CAPRI and the Marriott. We hope to go back one day......soon!!!!!"
- Travel date: Mon 1st of May 2006
Old World Charm
"Just returned from Capri after staying 5 nights at the Marriott followed by 2 days in Sorrento. Having previously visited Capril on a day trip, it was time to explore the Isle over a longer period of time. Giovanni met us at the dock after our boat ride from Naples. He arranged for our luggage and drove us to the center of Capril and gave us directions to the hotel. The 10 minute walk gave us a taste of what to expect in the next 5 days. After arriving at the hotel, check-in was quick, they offered us blood orange juice which we would enjoy over and over again at breakfast. Rooms were large and immaculate. Marble bathrooms, housekeeping service twice a day, and great views. The buffet breakfast was excellent--wide variety and everything was fresh. The wait staff remembered us and our drink order everyday which showed how hard they try to make guests feel at home. The front desk provided us with maps and suggestions for the day. They called restaurants for us to check on their availability, gave us names to ask for at the restaurants which got us great tables with water views at the marina. Though the Spa was closed, they offered free messages during our stay. They arranged our luggage transfer to the marina, bought our boat tickets and again, Giovanni made it all happen by being there to make sure we were on the right boat and the luggage was with us. If you want a relaxing place to stay, stop service, and feel welcomed by the staff then the Marriott is for you."
- Travel date: Sun 23rd of April 2006
"I can't describe in writing how gourgeous and how exclusive the service is in this hotel, we found our self like in another world!!! This is just the right place were you always would like to be. Deluxe at it's best."
- Travel date: Fri 14th of April 2006