Reviews summary

4
Good
( 767 reviews)
Brilliant
415
Good
202
Average
91
Poor
38
Awful
21
 

12 Traveller reviews from Holiday Watchdog

The Alia Palace is a wonderful hotel, id...

5
Brilliant
by
Reviewed Wed 6th of August 2008

"The Alia Palace is a wonderful hotel, ideally situated overlooking the town of Pefkhori. The staff at the hotel were very helpful and friendly from the top management down to restaurant staff. The hotel is very clean and whilst we were lucky enough to stay in one of the private villas (which I would recommend to anyone if they are able) the actual hotel rooms were very well situated and clean.

All the food in the hotel was excellent with good choices at breakfast and evening meal if you ate in, with a bbq during the week for only 12 euros. The swimming pool is superbly located as you are able to swim up to the edge and overlook the town and sea.

The hotel bus does transport guests down to a really nice part of the beach and if you take a drink in one of the beachside bars you are able use the sunbeds for the day "free". The walk back to the hotel is very steep if you miss the bus but only takes about 15 - 20 mins from the town centre. The taxi service in the town can't be relied on to bring you back to the hotel as we only saw them on 2 of the evenings we stayed. It may therefore be a difficult place to be if you are elderley or not able to climb the hill road!

Overall I wouldn't hesitate in recommending this hotel as its standards are very high."

Holiday details

  • Travel date: Wed 6th of August 2008

The most truthful review ever on alia palace A+++++++++++++

5
Brilliant
by
Reviewed Sun 2nd of December 2012

"This review is going to explain to all that have read the other reviews that have slagged it off.

1 Price. For what we (myself and wife) paid we found it very reasonable
2 Towels. Had more towels than dunelm could ever hold in its stores
3 Food. Buffet wasnt up to scratch but when are they? If you are going to go to alia palace, as soon as you get to the hotel book up every night you are there for the a la carte. The most fantastic meal you will ever eat. Two starters, two mains, two desserts and a bottle of wine came to 50 Euros. (roughly)
4 Location. Top of the hill which if you have to walk up or down (which you shouldnt do as the mini bus goes every 30mins) will take you no more than 15mins as there is a cut through.
however this does state it when you book that its at the top of a hill, hence the most fantastic view you will ever see from the pool and dinning areas.
5 Views. If sitting at a table looking over the town and beach with a bottle of wine with the moon shinning on the sea is not for you then get yourself a great view of some fat bloke laying in the pool at Butlins.
6 Taxis. Book your taxis in advance and you will be ok but we never did and got one within 5 mins everytime.
7 Overall. Fantastic hotel with staff that will do so much for you and due to the amount of people that are there its not over loaded.YoU WILL LOVE THIS HOTEL (TRUST ME)

WE HAVE BEEN TO SOME AMAZING HOTELS AROUND THE WORLD AND THIS GOES STRAIGHT INTO THE TOP 10"

Holiday details

  • Travel date: Sat 16th of September 2006

Aug 31st - Sept 14th 2006

4
Good
by
Reviewed Sat 15th of December 2012

"Just got back yesterday and must say we had a brilliant time at this very friendly hotel.

Accomodation: When we arrived we were staying in the standard rooms which I must admit was pretty uncofortable. The beds are very hard and the pillows even harder and was probably of a 3 Star standard. We decided to upgrade to the executive bungalows for the last ten days of the holiday which were luxurious to say the least. They had a massive living area, jacuzzi bath (big enough for 4 people) private swimming pool, large TV with dvd which was linked up to a good system wish you could play the radio through (british music). Pool cleaned every morning before you were even awake. This is definately where the 5 star rating has been awarded. It works out a lot cheaper if you upgrade when you get to the hotel as you get a discount because you are already a guest. It works out about an extra £100 a night and is well worth it. Upgrade as soon as you get there though as there is only 7 bungalows available.

Food - The breakfast buffet was pretty good with good range of choice (eat inside the wasps are quite annoying at breakfast time)

The lunch menu is quite limited but the choice they do have as pretty good (opens 1pm - 3pm, situated by the pool, under shade)

In the evening they have a choice of buffet which is 10 Euros pp or the a la carte menu which is more expensive but excellent. You have to try the salmon its stonking!!!

The have a little shop at the hotel which has a limited amount of stock (water, ice lollies/ice creams etc) and has inconvinent opening times of 9.30 - 1 (closed 1 - 5.30) 5.30pm - 9.00pm. The lady called Sophia who runs the shop is lovely!!!

The pool bar sells baguettes all day which are quite nice.

Staff - All the staff are lovely and very friendly, we miss some of them already. The bus driver is also very nice, doesnt speak a word of English but was always willing to take us to peforkori village. On two occasions we had missed the bus so he took us down in his own car!!

The main pool is not as big as it looks in the brohure and is very cold unless its a very hot day.

Overall the hotel is very good and we WOULD come back here!"

Holiday details

  • Travel date: Fri 15th of September 2006

Loved the wlak!

4
Good
by
Reviewed Tue 27th of November 2012

"Situated at the back of the town and up a hill, the Alia Palace was a great place to stay. Accomodation, though a bit small, was nonetheless kept very clean. Our apartment had a good view over the town to the sea although other apartments had a view of the block of apartments in front, so beware.

All the staff seemed very helpful. Towels are provided free for round the pool but you have to pay a small fee if you want to exchange them next day for clean ones. There is a short cut down to the town through a field which although not lit at night, there was still enough ambient light to see you through. The first/last bit of the walk is very steep up near the hotel and gents may need to help their damsels in distress if they are wearing heels. We were there before the fires so don't know if the place was affected.

Food in Pefkohori was generally very good. One bar on a corner as you come into the middle of the street on the front, didn't seem bothered about serving flat beer. Didn't go back there. Opposite the sports bar on the other side of the main road, is a small restaurant beside an alleyway to a small shopping area, with a jewellers on the other side of the alley. The food and service in there was the best around. Sorry I can't remember the name but you'll soon find it."

Holiday details

  • Travel date: Thu 14th of September 2006

Lovely hotel and great location

5
Brilliant
by
Reviewed Fri 14th of December 2012

"Just got back from 2 weeks at the Alia Palace. We booked with Thomas Cook and then checked out the reviews on this site. Given some of the comments, I did wonder what we had let ourselves in for!

However, the hotel was lovely. The whole place was very clean, the rooms were of a good size, with a bath and a shower (quite unusual for a greek holiday hotel, I think). The pool was great and the sunbeds were with or without umbrellas/shade so lots of choice depending on your preference when sunbathing.

The resort itself is not massive, but you do not have to leave the hotel, if you do not want to! The breakfast buffet (both hot and cold) is really good, and the evening buffet and the a la carte restaurant are excellent - good quality and loads of choice. Alos, themed 'food' evenings - BBQ, Asian, Fish , so lots of things to chose from.

As others have said, the hotel is up a steep hill, but that is what gives you the great views - and they are magnificent, especially when in the infinity pool. We walked up and down most days and it did not take too long going down - 10 minutes to the main road (shops, etc.) and another 10 to the beach. Uphill took a bit longer, but was not too arduous.

Overall a lovely hotel in a great location. We would definitely go back."

Holiday details

  • Travel date: Thu 17th of August 2006

faaaabulous

5
Brilliant
by
Reviewed Sun 2nd of December 2012

"i would just like to firstly say to all those who went to GREECE expecting a 5* luxury hotel to go back to whatever planet they have come from!!
its a lovely hotel;gorgeous setting, BEAUTIFUL views of the old town and the sea(from most rooms may i add and the grounds) infinity pool is a brilliant touch-not too big or small bearing in mind this is an adult orientated property.
the rooms are all immaculate and well decorated, the tv was a let down i think one english channel-but who needs a tv when your in such a beautiful setting!!
the town and beach are a bit of a treck down a steep hill and about a 30 min walk-but there is a hotel run bus that goes about once every hour-7 days a week & evenings(very impressive-never let us down once and always punctual)
the town itself is lovely- just the right mix of bars,shops and restaurants(nearly all of which face the sea)
the beach is lovely golden sands and clam, clear waters.
the staff in the hotel are all friendly and polite always someone around to help if you need it.
overall i would say this is an excellent hotel-but not really for families as facilities are limited and location isnt convenient there was not a single child there during my stay and i can understand why-to be honest i think couples choose this hotel with that reason in mind!
i really enjoyed my stay at the alia palace and willl definately be returning!!"

Holiday details

  • Travel date: Sat 5th of August 2006

I am writing this review following a gre...

4
Good
by
Reviewed Tue 31st of January 2006

"I am writing this review following a great holiday at the Alia Palace Hotel. My boyfriend and I (both in our mid-20's) spent a week here in Sept 05.

Our main comments are that the hotel was extremely clean, great pool, terrific views, good lunch menu (didn't really eat in the restaurant in the evenings so can't comment on that).

The hotel bar is quite spacious and the service is good. You can sit outside on the bar balcony and look out over the resort, (again the views from the hotel are gorgeous). The room was cleaned every day, new towels every day. The room was basic but had a new bathroom and air conditioning (full-working).

The hotel is located at the top of a steep hill so might not be suitable for the elderly or anyone with walking difficulties, but if you're young then it won't bother you… well it didn't bother us at all. Overall, we had no complaints about the hotel.

There are quite a few restaurants in the resort (along the strip), most are traditional Greek so you'll enjoy it most if you like trying new food. There are quite a few bars which I'm sure are lively during peak season... we were there at the end of the season so it was a bit quieter which we didn't mind."

Holiday details

  • Travel date: Tue 31st of January 2006

Stunning location

4
Good
by
Reviewed Sat 27th of October 2012

"The Hotel was as attractive close up as it was in the brochures, lovely comfortable and friendly reception area and bar, leading to a covered balcony overlooking the pool and the sea. The pool was a delight with its infinity aspect and large enough not to be crowded. Usual gripe about sunbeds and towels before breakfast!! Wasps also seemed to be a problem, so buy a swatter in the local shops.
The food was fine bearing in mind the reasonable cost of 9 euro and buffet style, better to be early rather than late! Mini Market was mini!
The hotel bus was sufficient but could have done with a couple more runs in the evening. But if the bus was not around taxis were only about 3 euro and worth while taking to avoid the 10pm bunfight of getting a lift back to the hotel on the bus!
The hotel was up a hill, but isn't that the reason why the view was so good? Yes. Some guests thought the rooms misleading as they thought they were in the main building, and the complex probably is not suitable for disabled or infirm. The room was clean and spacious with a reasonable sized terrace/balcony.
The staff were as seemingly most Greeks are, delightful and always with a smile.
I had a great time with my partner and would go back there again.
The only disappointing aspect was the beach, I have not seen so many cigarette butts on a beach, but clear them up in a pile as the locals do,get a lounger and the sea is so close and clear. Watch out for the urchins though, having gone to where the rep advised I trod on one the first day, she will not get a Christmas card!!
Would I recommend it? Off season (Mid September when we went) if you want peace to read and chill yes."

Holiday details

  • Travel date: Mon 17th of October 2005

The WORST hotel experience at Alia Palace

1
Awful
by
Reviewed Tue 4th of December 2012

"I could not give this hotel a worse review. Like others who have written it is at best a 3 star hotel, passing itself off as much more. The rooms (we were in a double) were basic at best. I did see a villa, which was more elegant but also quite plain. The hotel is also located at the top of a very long, steep, winding hill (about a 10 minute walk for those in shape, for those out of shape they don't even attempt). The shuttle bus runs about every 2 hours (with some 4 hour breaks). This would be fine if taxis could be relied upon but EVERY time we tried to get a taxi from the hotel we had to wait while reception tried every 10 minutes to get a response, until we gave up. I guess taxis during the day would all head to the airport and we were told that the wait would be about 2 hours but even that wasn't assured. They just didn't come.

Next, towels. This is such a minor complaint but it serves as an example. When we checked in we were told that they ran out of pool towel cards but that it didn't matter b/c there were no towels anyway. Come back tomorrow for the cards. So we did. At 2:05. Got the cards but the mini mart, the only place where you can redeem the cards for towels, closed at 2 and did not reopen until 6. Ok, so pool probably out so let's head to a beach bar, well, guess what? No taxis.

On top of all this, at 10:30am on the 2nd morning we were there, we were told that the hotel was overbooked and we were asked to leave to make room for a room that was booked by a tour operator. We thought about just ignorning them and leaving our stuff there but given the mismanagment to date, we were literally afraid of what they would do to our luggage. The manager found us a room at a dump in town and we left Halkidiki the next morning, as soon as possible.

The positives: excellent view, lobby, clean."

Holiday details

  • Travel date: Sun 4th of September 2005

def not a five star hotel

3
Average
by
Reviewed Tue 27th of November 2012

"We have just returned from a two week holiday at the Alia Palace in Halkidiki.
We went via Airtours Prestige and can safely say we will never go with them again as the ‘extras’ they offer are not worth the nice shiny brochure they are written in. Basically we were supposed to get several perks by booking through the brochure one of which was pre-bookable seating, however as we were not travelling on Airtours own airline and instead on excel airways we could not have this service so had to book it ourselves direct with excel which cost us a further £24.00, this also counted out the extra luggage allowance we were allowed as this is only Airtours own planes. It was not our fault we were not on Airtours planes, they booked the holiday and arranged the flights. Another ‘extra’ was entrance to the executive lounge at Manchester airport which offers free alcoholic and non alcoholic drinks, however when we got to the airport we were informed the lounge only opened at 6.00am (we flew at 6.05am) so this again was totally useless. After kicking up a fuss we were told to go to the Airtours desk in departures where we were presented with 2 lots of £10 vouchers which we were told we could use in the bars etc in the departure lounge. We then went straight through passport control and headed to the bar (I needed it by this time) and I was informed ‘sorry we do not accept those vouchers’. By this time was fuming, there was not an Airtours rep to be seen on this side of passport control and obviously we could not go back through into check in and it was that early in the morning that the information desk was not even open. Luckily the plane was on time and we boarded and I was looking forward to my next promised ‘extra’ which was a voucher we had for a free drink on the plane. So around with the drinks trolley the stewardess came and I once again heard the immortal words ‘sorry we do not take those’. By that time I could have quite happily ripped a strip of the unfortunate stewardess but after a few deep breaths I realised it was not her fault and once again down to Airtours. By this time I was beginning to think the final ‘extra’ we were expecting which is a taxi transfer direct to our hotel would turn out to be a donkey pulling a cart and was very surprised when I was whisked through Thessaloniki airport faster that you could mutter ‘sorry we don’t except those’ straight into the waiting taxi and onto the Alia Palace (maybe the Airtours reps has sensed the impending doom that was approaching them!)

As for the Alia Palace I can also say this is DEFINATLEY NOT A FIVE STAR HOTEL! The rooms are comfortable and the accommodation may pass for five star and was always very clean and tidy and had the best position in the resort with lovely views over the sea, but they are let down by the service and sadly that is the main thing people remember. I had no problem with the food, it was a large buffet with enough choice to please most people but there were often times when we would sit through an entire meal without a waiter offering us a drink, and more often than not we were on our dessert before they moved our starter and main course dirty plates off our table (when there is an abundance of wasps this is not a good idea). Also the hotel bar inside the hotel was only staffed by the bar man compared to the six or seven waiters stood around by the pool bar and it would take upwards of 40 mins to get served then ages to get your drinks especially if someone had ordered complicated cocktails.
I was also not impressed when we received a note under our door one day to say a greek wedding reception would be held in the hotel the next day and there would be a few ‘changes’ to accommodate it. Basically they moved dinner from 7 until 9pm forward to 5 until 7pm (far to early to eat in that warm sun) and also the hotel bars and pool area etc were closed to everyone accept wedding guests after 7pm that evening. They had large speakers set up and we had to endure a Greek singer whaling into the early hours even with all windows and doors shut and a pair of ear muffs on would not have drowned out that racket!
We also had an issue with our air conditioning that went out with a bang one day. We reported this to reception and by seven that night when no one had appeared to fix it we managed to sort it out ourselves by delving into the fuse box and no one appeared after that or ever mentioned the air con to us or asked us if the problem had been resolved.
Another thing to note is that we were signing for our drinks and settling the bill every couple of days, most of the time the printer was out of action so we could not check the bill so they showed us the receipts that we had signed, in amongst the receipts were several that had someone else’s signature on and not ours but had our room number written on them so be very careful if signing for drinks to check they do not overcharge you or try to put someone else’s drinks on your room.

I am not saying the Alia Palace is a bad hotel because it is not and I am sure there are much worse out there and we did have a really nice time. But it is not a five star hotel and should not be advertised as such. Maybe if it was a three / four star hotel they would have fewer complaints about service etc.

What I will say is DO NOT GO WITH AIRTOURS PRESTIGE!

Oh and if you do go and stay watch out for the water coming through the hole in the floor every time you use the bath or the sink and it can we quite alarming to be stood in two inches of water!"

Holiday details

  • Travel date: Mon 29th of August 2005

could not reccomend

2
Poor
by
Reviewed Tue 4th of December 2012

"we have just returned from a two week break at the alia palace hotel and the best I can say is that it is great for one week but definately not two,the hotel food was very poor with most people eating at the vilage,the bar prices need to be more in line with local bars. this hotel has got fantastic views,reasonably furnished rooms allthough some sound insulation would not go amiss,but is lacking in many other small ways.the management have supplied a shuttle bus from the hotel to the beach as the walk is fine for the able but would not be suitable for elderly or children as the climb back up is very long and steep,this bus only operates at certain times of the day and times need to be extended.overall i could not recommend this hotel and the five star rating it has is to high,3 star at the most."

Holiday details

  • Travel date: Fri 5th of August 2005

Total Relaxation!

5
Brilliant
by
Reviewed Fri 14th of December 2012

"I am delighted to be able to write a review on the Alia Palace as having searched for information on the hotel before travelling there myself there was very little information. My partner and I stayed at Alia Palace from the 9th of June to the 23rd of June, having chosen the hotel from the 'Airtours Presteige' brochure. This meant there was a taxi transfer to and from the hotel from the airport, which with a long transfer was wonderful.

Alia Palace was rated as a 5 star hotel by Airtours. The public areas, especially the pool area were indeed of a 5 star standard, but the hotel generally is of a 4 star standard. The bedrooms although clean with satallite television (a small portable) and a fridge were more basic than I expected. There was a waldrobe but no where else to keep your clothes, I ended up having to hang most of my clothes over the chair that was in the room. There was a lovely view from our top floor room balcony, but make sure you request a high floor if you want a view, and if you can get it a top floor room in the first block (the rooms are in 4 blocks in all, behind the main hotel building). Otherwise it's quite a walk - up hill - to your room.

The restaraunt was good, with a huge variety in the breakfast buffet. Although we stayed on a B&B basis we did have dinner at the hotel a couple of times during our two weeks stay. The dinner buffet is of a very high standard and it's just 9 euros per person, if we had chosen to go half board when booking it would have cost us £9 each. There is a 'bistro' at the poolside serving fantastic lunches - very generous portions - at reasonable prices. The bar at the poolside was also great, you would often get waiter service, meaning you didn't have to move all day if you didn't want to. The main bar was lovely, but be warned the cocktails are very powerful!

As far as the location of this hotel goes - it couldn't be better. It's positioned on the mountainside above the village, so you're away from the hustle and bustle - Pefkohori wasn't the small fishing village we'd hoped for. It is however just a short walk when you do want to experience something a bit more lively, (about 5-10 mins, but a bit longer when it comes to walking back up the hill).

The best bit about this hotel was it's staff. It's very much family run and everyone just wants you to relax and have a wonderful holiday and they're willing to do anything to make sure you do. With us they were succesful!

For the price we paid just over £1000 for two of us for two weeks B&B this hotel was good value for money, especially when considering the taxi transfers, but don't go there excpecting a 5 star hotel of the standard you get in the UK, this is a beautiful 4 star property, where you're guaranteed a lovely holiday."

Holiday details

  • Travel date: Sun 3rd of July 2005

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Alia Palace Hotel is also called

  • Hotel Alia Palace
  • Alia Palace Pefkohori
  • Alia Palace

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