Zante Park Resort & Spa, BW Premier Collection

5 star hotel

Reviews summary

3
Average
( 487 reviews)
Brilliant
149
Good
157
Average
97
Poor
55
Awful
29
 

21 Traveller reviews from Holiday Watchdog

i went last year and found all staff ver...

5
Brilliant
by
Reviewed Fri 11th of July 2008

"i went last year and found all staff very helpful i was given a free drink on my arrival and showin to my room i found that at meal times the was a good choice of food to pick from and that the hotel was about 10-15 mins walk to beach and bout 20 mins to the local nightlife i enjoyed it that much that i am goin back again this year and staying there again i wud really consider stoppin at this hotel but it is mainly aimed for older people around 15 yrs old upwards "

Holiday details

  • Travel date: Fri 11th of July 2008

My wife and I have just returned from th...

4
Good
by
Reviewed Thu 15th of May 2008

"My wife and I have just returned from the Zante Park Hotel. The staff are very friendly and helpfull. The rooms are spotless and are cleaned everyday, the bedding and sheets were changed daily too. We didnt use the lounge area very much as there is little or no extraction fans and the room was so smokey that it was unpleasant. People are allowed to smoke anywhere in the hotel and at times it can be quite unpleasant. The standard of food is quite bad really, even at the start of the meal timings we found that the food was usually at best lukewarm, all meals including breakfast are served with lukewarm soggy frozen chips. I only saw mash potatoes once and there was only one day where we saw veg on the hotplate other than the usual salad veg. Probably the worst meals were at breakfast. The snacks provided at the poolside consisted of things like burgers and fish fingers.

The hotel is within about 10 minutes walk from the beach. I would recommend this hotel I think - but I would recomend that you do not do the food package, we think that was money wasted "

Holiday details

  • Travel date: Thu 15th of May 2008

Myself, my partner and our two children...

1
Awful
by
Reviewed Sun 4th of November 2007

"Myself, my partner and our two children have just been to Zante Park for half term break, first impressions we were very pleased, the rooms were a lovely size, clean and well presented, the pool area was nice, food was acceptable and the hotel was full.

Our excitement did not last long, we soon realised that most of the staff were not bothered about providing good customer service. In fact most of them were rude, especially the bar man, if you asked him for anything other than something he poured out of a bottle or anything that involved putting the kettle on for you were told “No”. If they ran out of anything behind the bar it was not replaced and we were told the reason was because it was end of season. The children were made to wait over 25 minutes at times to be served their juice at the bar, when asked why he would say he was busy serving adults and the children could wait.

There was NO entertainment for the guests at all, when I asked at reception they said the entertainment finished last week. I asked how could they justify charging full price, probably even more being half term and only provide 1/4 the service of previous weeks, all you got back were blank looks or its end of season.

To make matters worse the weather was awful, now I know this was not the hotels fault but there was nothing for the children to do but play pool but on one occasion the managers were having a big conference and cut off access to the bar area all day. This is where the pool table is, when the children asked if they could play pool they were told ‘No, you can play later and not to go into the bar area’. I could not believe my ears, I was disgusted and made it quite clear, how could they cut off a whole area from paying guests to hold there big wig meeting but it fell on deaf ears they just were not bothered.
The visitors/review book was amusing; some pages were so bad staff ripped them out.

I am assuming the hotel is run better than this in the summer months because if not it would be out of business, but what gets me is if they are staying open for the last couple of weeks to squeeze the last penny out of tourists than at least have the decency to provide the same service right to the end and do it with a smile.

Personally I would never go back at any time to this hotel, I have been utterly disgusted with the service myself, my family and all the other customers received but one thing is for sure I would never recommend anybody go there at end of season.

"

Holiday details

  • Travel date: Sun 4th of November 2007

A beautiful hotel, clean and well decora...

4
Good
by
Reviewed Mon 17th of September 2007

"A beautiful hotel, clean and well decorated. Maid service excellent clean towels and sheets every day.

Reception staff very helpful and friendly. Down side to hotel Pool area, the pool itself not suitable for young children, and very cold.

The restaurant staff not a friendly as the rest of the staff in the hotel, and if you are all inclusive you may find yourself eating out. As queuing for meals not to my liking and the selection was not the best.

Also local drinks were available but not bottled local only draft in small glasses, felt we were mislead (not big drinkers but do like a long drink on occasion) could not have more than one glass each.

Nice but would not stay there again as all inclusive (have had better all inclusive deals)."

Holiday details

  • Travel date: Mon 17th of September 2007

We have just returned from the fabulous...

5
Brilliant
by
Reviewed Tue 4th of September 2007

"We have just returned from the fabulous Zante Park Hotel and we can do nothing but praise it. There was five of us in the party ages ranging from seventeen to sixty three and we all had a fabulous time.

The rooms were superb, very spacious and well decorated, the air conditioning was also superb as was the mini-bar! The staff were all very helpful, especially the reception staff!

We cannot understand how anyone could complain about the food as we thought it was superb. Each night was a themed night and all of the cuisine was fabulous (the Chinese theme night was certainly the best)!

We could not have asked for a better location, so close to the beautiful beach shopping facilities, many bars and close enough to the strip for the young ones!

Overall, we certainly would return to the Zante Park Hotel as we were all very impressed!

Thanks to all the staff for making our holiday superb and memorable.

xxxxxxxxxxxxxxx
"

Holiday details

  • Travel date: Tue 4th of September 2007

My wife and I have just returned from a...

2
Poor
by
Reviewed Thu 31st of May 2007

"My wife and I have just returned from a week at the Zante Park Hotel, initial impressions were that the hotel was very nice, this was confirmed by nice pleasant staff on arrival and well appointed rooms with excellent air condition system.

The rooms were spotless as was the case throughout the hotel.

Unfortunately the dinning on a whole lets a very good standard hotel down very badly.

The quality of the food was no better than 2 star standard, the choice of food was very limited, and far too many people crammed in to a dining room with tables far to close together.

On 3 nights of our holiday we came down to the dining room to find that there were no tables available and had to wait in a queue.

This prompted us to eat out on the other 4 nights of our holiday.

A 4 star rated hotel in many respects, but a poor dining experience lowers this standard considerably. "

Holiday details

  • Travel date: Thu 31st of May 2007

Good location for the main strip, great...

4
Good
by
Reviewed Thu 6th of July 2006

"Good location for the main strip, great nightlife in Laganas. More for the older teenager and younger adults in my view, not a lot of entertainment for the younger person.

Food was average but was still nice, drinks were very strong which is a bonus as were free. Bar staff Georgios and Nikos absolute legends but very over worked.

Would recommend for people looking for gr8 nightlife but a quieter day time to relax around the pool."

Holiday details

  • Travel date: Thu 6th of July 2006

Have just returned from 2 wonderful week...

5
Brilliant
by
Reviewed Sat 24th of June 2006

"Have just returned from 2 wonderful weeks in Laganas, staying at the Zante Park Hotel. It was rated as Highly Recommended by Manos and I agree. I read a couple of bad reviews after I had booked up, which worried me sick, but really it was fantastic. We were AI so we had brekkie, lunch, dinner and also drinks included.

It was well worth the money to do this, as all the food was excellent, a good choice, and good quality. The staff were fantastic, really friendly. The bar was great too. We got to know George the bar man really well, its possible the guys could come across as a bit sullen, as they are rushed off their feet and work really hard. But give them the respect you would like people to give you and it pays dividends.

The room was spotless, and clean towels and sheets put in every day. It was comfy, there was a big bed, TV with at least one English channel that showed films most nights and a really good music TV channel. We had a small fridge/mini bar, to put stuff in if we wanted. The aircon was a god send too, you might find it only works in the plug at certain times of day, if so, switch to the other plug and it works continuously.

I have stayed in 4 and 5 star hotels in UK and America which have very high standards, I would say this lives up to those, and feel sorry for the reviewers that did not have such a good time. Laganas was fantastic too, we ate out sometimes, Mary's Place opposite Zante Park doesn't look like much from the outside but has some of the best food I've ever tasted - try it! We completely fell in love with the place and can't wait to go back.

Our party was myself (29 yrs) and my partner (35 yrs). We felt relaxed, at home and loved every minute."

Holiday details

  • Travel date: Sat 24th of June 2006

A smile wouldn't go amiss

3
Average
by
Reviewed Mon 26th of November 2012

"Our holiday did not get off to a good start. There was a problem with the rooms not being vacant for us when we arrived so we were put up in an old shabby room for one night before being moved the next day. Although this was a mistake on the hotels behalf we were made to feel as we were being awkward about not being happy with our room allocation. The staff in general were not happy in their work and this was very obvious, the barman was the only one to give us a smile. The restauant food was Ok but you had to get in early to find a clean table and were often not brought drinks until half way through the meals. They were cleary understaffed. Having said that the rooms and outside areas were cleaned to a high standard. The pool area was lovely and there was always a free sunbed. The hotel was very near to the beach but a good 20 minutes walk from the main 'strip'."

Holiday details

  • Travel date: Thu 3rd of November 2005

Terrible

1
Awful
by
Reviewed Mon 10th of December 2012

"Having read the reviews prior to going on holiday i was a little bit weary of what the hotel would be like. I have always thought that a lot of people go on holiday to moan so, we went with an open mind. The hotel was spotless and our room was cleaned every day as was the towels if needed. The breakfast was nothing to get excited about but if this was missed you could have a snack at the AL CARTE snack bar this consisted of a sandwich which was not refrigerated or left overs from the night before ie, pizza and cold chip that sat all day until eaten or removed when the pool bar closed. When you went in to the restaurant on the evening the meals were ok but most evening we had finished our meal, 3 courses, before we got asked what drinks we would like. The waiter's always rushed to serve the paying guests first obviously for the tips which made us feel like second class citizens. The main bar was depressing everybody sat around playing cards all night as there was nothing else to do and the so called entertainment was practically none existant this consisted of a young lady coming in twice a week and called bingo and tried to make this last as long as possible followed by a quiz, on the alternate bingo night this was followed by karaoke. We had a Greek night on the first Sunday which was good but nothing the following week. On both Mondays we had a turtle talk from the volenteers who look after the turtle on the island it was interesting but not entertainment. It was not a pleasant holiday the staff hardly ever smiled and this did reflected on the guests. It is the first and last AI holiday that we will be going on which is a shame as i am sure that other AI hotels do not deserve to be thought up on as been the same as this one. Thankfully the resort was close by and we did take plenty of money with us which we did spend , and the island of Zante is beautiful and we will not be put of from visiting the island in years to come."

Holiday details

  • Travel date: Sun 16th of October 2005

Great Value

5
Brilliant
by
Reviewed Thu 1st of November 2012

"I stayed at Zante Park 4* for 1 week with my friend. It was so clean and the staff at reception were very friendly especially at night.
Upon arrival we were given welcome drinks whilst our room was being prepared(we were early).
We booked this hotel with Med Hotels and paid £246 All Inclusive including transfers. So we werent expecting the best.
The food was average, cocktails were on the All inclusive so we were happy with that.
Entertainment was good - Bingo, Quiz night, Greek Night, Loggerhead turtle talk.
Rooms were a good size with a powerful shower, beds were changed every day. Air conditioning was ok, but we had a balcony.
The area has good nightlife 'The Strip' is a bit of a walk, we got a cab every night for 6 euro.
Excursions:
We went to the Water Village in Tsivili - Good fun and the boat trip to the Shipwreck Island - Lovely.
Overall a wonderful holiday and would recommend it."

Holiday details

  • Travel date: Mon 19th of September 2005

Not many complaints

4
Good
by
Reviewed Fri 12th of October 2012

"I’ve just come back from Zante Park (one week all-inclusive). I have to disagree with the person saying that the food was terrible. There was lots of choice especially at lunch and dinner (always a vegetarian, meat and fish option). The restaurant does get quite busy around 8pm so I’d try to go earlier.

If you miss breakfast (we only ate there twice as it closes at 10am), there are fresh sandwiches and fries in the pool bar restaurant from 10.30 – 17.30. The fizzy drinks are all a bit flat and I’m pretty sure that the bottled water from the pool bar wasn’t mineral water. Ice cream cones from the pool bar are also included but you have to pay for ice cream from the freezer.

The pool was fairly busy but we always managed to get sun beds (even late afternoon). There was a variety of people staying at the hotel: couples, families and of course young groups of Brits.

There is not much entertainment during the day or evening. There is a table tennis table and pool table available to guests and the evening entertainment consists of a bingo and a quiz on Tuesday night, bingo and karaoke on Thursday and a Greek night on Sunday. Bar drinks were all locally produced. There was also a choice of cocktails and “fake” Malibu, Baileys and Archers!!

If you are going for the nightlife, the main “Strip” is about 20 mins walk away or €6 in a cab. We used to stay in the hotel bar until midnight (end of all-inclusive drinks) and go out after. However we did feel a bit old out on the Strip (at 26 and 32!!) as everyone seems to be between the age of 18-20.

The actual hotel room was smaller than the picture on the website and the beds weren’t very comfortable. The air conditioning is not available from 09.00-18.00 so I wish I’d known before about switching the sockets!! The mini-bar is not included – a small bottle of water costs about 60 cents

Overall, we had a nice holiday - the hotel was clean, the food was better than average and the staff were generally friendly and all spoke English. The hotel is far enough away from the nightlife to enable a relaxing holiday and although I wouldn’t personally go back there, it has more to do with the resort not being my thing than this hotel."

Holiday details

  • Travel date: Mon 5th of September 2005

Hotels near Zante Park Resort & Spa, BW Premier Collection

Zante Park Resort & Spa, BW Premier Collection is also called

  • Zante Park Hotel
  • Best Western Zante Park
  • Best Western Hotel Laganas

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