57 Traveller reviews from Holiday Watchdog
couldn't ask for more
"Zante was absolutely the best week of my life! Me and 7 other girls went away on our first clubbing holiday earlier this summer and were so worried after reading reviews about the Pallas being strick and supposedly a 'family hotel'. It was not at all! We could not have asked for a better hotel, it was so beautiful inside, all the staff were lovely and we got fresh sheets and towels daily! The pool area was great and much larger than expected from seeing pictures. We met so many other groups staying in the hotel, all there for the same reason. It was a easy 5 minute walk to the strip, shops and about 15 to the beach. We went half board so got breakfast and dinner included, dinner was AMAZING! So much choice and they served ice cream for dessert :) as for breakfast, we only had it once as we overslept most days, but it was nothing to complain about ! Overall I would definitely go back here without a doubt! Love it! If you're going say hi to pedro for us! Btw the aren't strick about you coming in late, they even encouraged us to leave our keys behind the counter so we didn't lose them !"
- Travel date: Thu 30th of August 2012
You MUST stay here! Excellent Hotel!
"What can I say, Pallas is one of the most beautiful/ cleanest/friendliest hotels I have ever had the pleasure of staying at! Me and a friend got back from Zante around 4 weeks ago, and can not express in words how brilliant this hotel is, and should definitely be a 4*! We were a little worried after a few reviews that we read, which said that the staff were rude and unfriendly - This couldn't be further from the truth! If you treat the staff with respect, then they can't do enough to make sure that your stay is the best ever. They are constantly smiling and saying 'hello' and Zoe at the pool bar is one of the friendliest women you will ever meet! From the pictures online, we expected the hotel to be quite small / meduim, but it is HUGE!!!! It is gorgeous marble flooring throughout the whole bottom floor! The rooms were prettily decorated, getting clean bedding and towels everyday. The hotel is a 5 minute walk to the strip which is perfect as we we wanted to stay in some nights and you can't hear a sound from any bars or clubs (which are amazing by the way!)This hotel is suitable for anyone! There were couples/groups of boys and girls/families all at the hotel when we stayed, and it has such a great atmosphere with music playing throughout the day. I want to go back to Zante again just to stay here again, it really is that brilliant. Dimitri who works behind the pool bar (during the day) can come across a little moody / sharp at the beginning, but he really is a very friendly guy when you get to know him and you can have a laugh with him (: .. We stayed half board, and cnnot complain about the food! I had a full english breakfast every morning (They also do toast & cereal) and at dinner they serve something completely different every night. Every Thursday is barbecue night, and you get fresh kebabs / chicken off of the barbecue! They also do a greek night with greek dancers and greek food which is so yummy! Please stay here, you will not regret it! An amazing hotel in an amazing location, I cannot commend it enough. When visiting Zante, you must go to the clubs Waikiki and Cherry Bay - They are the best! Also, we went on an all day boat cruise around Zante for 20 Euros .. It's a very long day, but definitely worth it if you want to get away from the hotel! Have a brilliant holiday, if you stay here then I have no doubt that you will!!!!!! "
- Travel date: Tue 28th of August 2012
Fantastic stay at Pallas
"My boyfriend and I are just back from a 2 week stay at the Pallas Hotel in Zante. The hotel was beautiful, spotless and within 5/10 minute walking distance from the main strip. Staff were friendly and very helpful, also they had security staff on through the night keeping an eye on who was coming and going from the hotel. We were not coming back to hotel until all hours in the morning but security ensured that any noise from any girl/boy groups was kept to a minimum. We went for the bed and breakfast option, however a week into the holiday purchased the fridge for a decent 15euros. We also purchased food regularly from the pool bar which was lovely. Everything about this hotel exceeded our expectations and made our holiday in Zante simply amazing. Would reccommend this hotel to anyone!!!"
- Travel date: Mon 6th of August 2012
"we had a lovely holiday staying here ittt, and they like you to respect that at night ,while we were there 7th to 17th june there were youngsters but they were fine but when you go to town its busy but I like that anyway very young club area, Ive stayed in 3star before and this beats other stays, not much for very young toddlers ,very good food at hotel ,entertainment on sometimes during week the pictures in our brochure didnt do it justice lovely setting and area up hill out of town about 10min ,lovely busby family"
- Travel date: Sun 24th of June 2012
What a waste
"Last week we stayed at the Hotel Pallas in Laganas which lied outside Laganas strip and therefore would be quiet and relaxing. Totaly wrong !! The hotel feelded like a former GDR state-hotel. Staff had no idea of running it properly, doiing the best you can to serve the paying guests and avoid any complaints.
Helas, all compains in reviews as far back as 2007 are alive and kicking today. Staff is overwhelming self-sufficient and looking out for every oportunity to ask extra money for any poor 'service'.
We, the guests, were kept awake every night by barking dogs (even the hotels own dog laying on a chain next to the hotel), chickens, crowing roosters at 03.00 and buzzing musquitoes. Shutting the terrase-doors was no option because of the heat in the room. The airco costed extra money and was very noisy and so that was no option as well.
The old mini-TV had only 8 rustling Greek channels wich is very poor regarding exclusively foreign hotel-visitors.
Breakfast was also very poor with only bread, two flavours of jam and the worse crisps ever. By paying an extra â¬ 2,50 !!! you could get an fried egg & bacon .
The diner (served at 20.30) was miserable and minimal. So after tree days we ended up eating elsewhere for the rest of the week!
There was nothing to do. We once had the experience of a bingo and barbeque at the pool, but that was it.
Not even the timetable of the bus was available at the reception nor had the receptionist any idea about stoppingfrequency of the bus to the nearest town.
The pool was the only nice place, but when the special bar-TVs had any footballmatch spotted, then the volume was turned highest level even when only three of all guests in the pool where watching.
We were counting down the hours to be freed to return home.
Working hard to earn ones vacation it is a shame that that a hotel is so arrogant to flush your hopes down the drain and doing that, regarding more than 70% of the reviews, year after year. Criminal.
We would definately never stay here agin!!!"
- Travel date: Tue 27th of September 2011
go, if you want ripping off
"let me be absolutely honest. it is a nice hotel clean and well presented. the downside is they have a receptionist who is adamant on ripping people off and she have a double standard pricing policy. first of all she charged us 15 euros for a fridge which was actually in the room!! already plugged in and working even though i had already paid for this at the time i had booked.other guests who were boooked as the same board as us [ bed n breakfast did not have to pay ] secondly she charged us 40 euros for an extended room as we had an overnight flight and charged other people 30 euros which i found absolutely disgusting thing to do. the receptionist will do anything to con money out of you.....you have been warned."
- Travel date: Thu 22nd of September 2011
Brilliant relaxing hotel after night out
"I went with just one of my friends to this hotel for a week for the clubbing and drinking experience of laganas the hotel was a perfect distance away from the strip; about 5 minute walk through a country side. The bar staff were lovely especially Zoe! The pool area and pool were clean and had enough sun beds for everyone.
We never woke up in time for breakfast so i cant comment on that but the pool bar served nice recovery food.
On friday there is a BBQ night which was a laugh buy one get one free drinks all night
also we found this bar was the only bar we went to that didnt water down their drinks and happy hour every night to kick the night off.
The owners helped us out so much on our last day as all taxis were cancelled they drove us to the airport and rescued us from missing our flight
Go to this hotel."
- Travel date: Sun 4th of September 2011
dont believe everthing you read
"me and my family stayed here last year and are going back again july.They are popular with familys and couples going back year after year , dont stay here if you want to party 24 - 7 its just not that type of hotel.They have 2 room types apartments and hotel room , if you book an apartment you get the kitcen and fridge if you book the hotel room you have to pay for the fridge like you do in any hotel,because the apartments cost more .this is in a perfect location for everything but the owners dont really like groups staying here its more of a family place or a place for couples who like it quieter."
- Travel date: Tue 8th of March 2011
Going Back Next Year
"I stayed in the Pallas in July this year, after reading some of the reviews we were not to sure about it as some really were not good.
We loved it apart from the security man he was weird and not very friendly!
Room was great, I've been to Greece before and had very basic rooms however this had everything we needed.
Did have to pay extra for air con but well worth it could not have gone the holiday without it.
Didnt have loud music in the bar area when we were there was normal and some nights didnt even last until one.
Not far from the beach and great distance from the strip.
Loved it at this hotel and have already booked to go back again next July!!"
- Travel date: Mon 13th of December 2010
"We stayed here last week of August, first week Sept. 2010.It was lovely and clean, our maid pleasant, changed our sheets and towels regularly.We had a lock on our fridge, which was opened when we paid 30 euros.We had to pay it as you need a fridge with the weather so hot.We were told the air con would cost 50 euros a week.we did not pay for it, we were lucky we overlooked the olive groves,so could leave the doors open, and were unseen.When I talked to other guests,that had paid bed and breakfast,just as we did, some of them were the same as us, paying for fridge,etc.whilst others had a kitchen, with full size fridge,cooking rings,dishes, all they needed, and never paid a penny extra. They couldnt believe that we had to pay. What is this all about?We spent as little as possible in their hotel,preferring to give our money to someone else. They also had the dearest lager at 4 euros a pint.What a rip off, lets have everyone treated the same. Breakfast was a joke, we had stale bread to make our own toast,jam, cheap conflakes, the croissants we only saw twice, they didnt appear again. Orange juice that tasted like squash,,and tea.If you are staying here,check what room you have.It seemed that the rooms with kitchens were located over the pool.We asked for one of these and were told none available, though we knew there were empty rooms as other guests told us.Enjoy your holiday,but dont let these people rip you off."
- Travel date: Sat 11th of September 2010
Dont watse your money unless you are 18 years old
"I have just returned from a week in Zante with my friend. We stayed at the Hotel Pallas in Laganas which we was told was a 3 star, family resort and would therefore be quiet and relaxing. How wrong was this! We were kept awake every night by groups of 18 year olds who shouted, argued and played their music full blast at 4.30am in the morning. Simiarly they did this round the pool and we felt very uncomfortable. We was recommended this hotel by a travel agent because we wanted somewhere that was not full of drunken teenagers.
There is no way the Hotel Pallas is 3 star. Breakfast consisted of stale bread which you could toast or stale cereal. That was it. We had paid extra money to go B&B and we ended up eating elsewhere for the entire week! The hotel did not clean our room until the 5th day and we had to ask for clean towels on this day!! Overall we have paid Â£450 each for this holiday and feel we have completely wasted our money. The staff at the hotel were useless and we reported our bathroom light not working 3 times, yet still no-one fixed it. We ended up showering in the dark every night.
The security at Hotel Pallas is appaling. We were told our keys would be kepy safely behind reception because it is manned 24/7. No it is not. Every time we came home from the day out there was noone behind the desk so we went behind to collect our own key!! We could have taken anybodies and similarly anybody could have taken ours!
The walk to the strip isnt far but it is pitch black with mopeds and quad bikes racing along.
We had a nice holiday when we was away from the hotel but we would definately never stay here agin!!!"
- Travel date: Fri 13th of August 2010
"I stayed at Pallas as a group of 12, 18 year old girls. Before i went i was getting quite worried as there were so many bad reviews about Pallas hotel and after staying there i cannot understand how anyone could leave bad reviews! The family who run the hotel were absoultely lovely and would always help us with anything we needed. The hotel is well looked after and very clean. There is a security guard person who tells you to be quiet at night but he did not mind you coming in anytime in the early morning, just said go to go to your rooms which you can udnerstand as there are other guests there too! The website says this is not really suitable for teenagers and young people but when we were there it was mainly young people. It is about 10 minutes walk from the laganas strip and is in a very good location as you can come back and actually get some sleep where as many hotels down the strip, i would of hated to stay in them!. Breakfast was dissapointing and we didnt bother to get up for it after the first day. But overall I would definitely go back again, absoultely loved it and would defintely reccoment going back and strongly advise people to ignore the bad reviews and i don't think you could get a better hotel in Laganas. If you treat the staff politely and you're friedly towards them then they will treat you with kindness:)We booked with Thomas Cook and the rep tried to sell us this 'Block' thing, which was about 165 euros each, we decided against it after him tryin very hard to persuade us. Turns out it was a good decision, pepole from our hotel had deecided to go on the Block thing and got back before we had even gone out. We also met people out who ahd done it and said it was a complete waste of money, so dont be fooled. "
- Travel date: Sun 8th of August 2010