11 Traveller reviews from Holiday Watchdog
"We were very disappointed with our holiday at the Mabely Grand. The hotel is overbooking rooms and this was confirmed to us by our TUI Rep. Be prepared to have to move rooms at some point during your stay as your room will not be available at the beginning of your holiday like ours, you may be asked to move at the end of your holiday or your bathroom will flood and you will have to move. The rooms are not 4 or 5 star standard. Slippers and robes were not provided in our room noted as standard in room descriptions. The bathroom had previously flooded as the door was swollen. The bathroom always smelt of sewage so bad that we had to keep the door shut and sleep with the patio door open listening to a chorus of howling dogs every morning at 6am. Staff are friendly at first however any problems and they will turn on you. Food is buffet, ok but always luke warm. If you are a fussy eater you will not like it here. Around the hotel there is normally a smell of sewage and soft furnishings are stained. The floors are also stained and pathways broken. Grass is dead and brown where the hotel never water it. There is little evening entertainment at the hotel and WiFi is only available in reception and is very hit and miss. You will not be able to send photos or download photos the system cannot cope. Not a place to stay if you need to access work emails etc. Do not hire a car from the hotel as they would not pass a MOT in the UK. Ours leaked, was full of dents and the bonnet would not shut. This hotel is short staffed which makes existing staff crabby as they are working long hours. The hotel doesn't spend money on maintenance and cleaning. The place needs a thoroughly good clean and lots of repair work done. Do yourself a favor and book another hotel in Zante as this one will spoil your holiday."
- Travel date: 5th September 2016
Fantastic relaxing holiday
"Thoroughly enjoyed our relaxing holiday at the Mabely Grand. Our room was large, clean and comfortable and the service at the hotel was very helpful and friendly. We stayed on an all inclusive basis & we're very glad we had done so. The food and drink was excellent. Both pool area's are clean, relaxing and peaceful with lovely views. The hotel runs free mini bus trips to 3 local resort beaches every day so you don't need a car to get away from the hotel if you fancy a day out, just ask the staff on reception & they will sort it for you. We used this service twice & really enjoyed it. We would also recommend the Jeep Safari (run by a separate company & at an additional cost of 45 euros each - but well worth it) pick up & drop of at the Mabely Grand hotel & they take you on a full day trip all over the Zakinthos island stopping for lunch/ sight seeing/photo opportunities/chances to buy local produce. We also went horse riding at Yannis horses for an hour 20 euros per person per hour. The Mabely Grand helped us to book it & dropped us off at Alykes resort for free & Yanni picked us up for free. Yanni is a wonderful character & we had a fantastic time riding through his Olive Tree fields & would recommend it to any one (even beginners). The Hotel Mabeley Grand is a very lovely relaxing place to get away from it all. Excellent & would recommend it to anyone who wants a relaxing holiday."
- Travel date: 6th June 2011
Planning my return
"Just back from a wonderful week at the Mabely Grand. It is exactly what it states on the tin - a wonderful oasis of calm with beautiful surroundings and views.....the perfect place to get away from it all. My room was clean, spacious and comfortable and the service was helpful and friendly. Some areas of the service were not fully open but this really did not matter to me.......all inclusive lite was good value and I found the food and the selection on offer excellent. The pool area was peaceful with great double loungers, cushions and no early morning scrabble You really do need a car if you want to get out and about and, if you are a party animal looking for a knees up - then go elsewhere ! I went on my own - leaving husband and daughter at home and was made to feel very comfortable and secure and met some lovely people and hotel staff. So nice I need to take my other half so he gets the mabely experience too"
- Travel date: 1st June 2011
5 Star from beginning to end!
"My wife and I have spent seven days on an all inclusive holiday at the Mabeley. We hired a car from the airport which we were glad of as without your own transport it would be easy to feel isolated. We wanted relaxation and that is what we had. As we drove down the hill to the hotel on our arrival we felt we had made a good choice. We walked into the grand entrance lobby and were greeted by a very welcoming, professional and friendly receptionist. Straight to lunch and then to our basic cost room, and we knew by then this place was superb! We had expected a garden view, but to our delight the room was twin aspect, looking over the main entrance area from one window, and from the other the Ionian sea from our large verandah with its own table and chairs. A wonderful point from which to view the sunsets. We thought we would eat out for some meals, but the quality of food, wonderful service and incredible setting of the Lydia restaurant were all so amazing we had our three meals per day in the restaurant, and the variety just continued at every meal. Both the outside and inside areas of the restaurant were great, and inside was decorated and furnished sumptuously. We found the clientele were really good with a good mix of nationalities as well as Brits. We found the vast majority really friendly and the Greek evening with the local dancers was terrific - even if they did managhe to get us reluctantly join in. It was great fun! We enjoyed our morning and evening walks in the hotel grounds, just soaking in the atmosphere and enjoying the varying aspects of the view. On a number of days we walked down to the lower part of Kambi through the olive groves and the fields where the sheep and goats were grazing, then strolled amongst the houses of the Greek locals and attempt to communicate with them. They were so friendly and on our last day a lovely greek lady called us into the forecourt of her simple house and proceeed to pick flowers from her flower pots to present both my wife and me with a simple, but beautiful bocquet - how memorable that will be. Visitors must continue to the Cross at the top of the hill in Kambi and also discover the story behind why it is there. Wonderful views, and a very wonderful and moving experience. The Mabeley and all that it offered was indeed "Grand". Thanks to all the amazing people who served us so wonderfully well. One sour note. On departure at 9.30 a.m. a male guest in an adjoining room loudly and obscenely shouted his complaint from behind his locked door that we were making too much noise! Not a German, Greek, French or any other nationality - but one of us. How sad!!!"
- Travel date: 28th May 2011
Relaxation at its best
"We have just returned from the best holiday we have had in a long time. This is truly a hidden gem . From the moment we arrived to the moment we left we had impeccible service from wonderful caring staff. There was nothing not to like food, wine , staff , situation were all excellent. We made great friends with George the very attentive barman who makes the best G & Ts . Helen & Helen who waited on us in the restaraunt were fantastic . The management team were fantastic . A great family run hotel and we all were made to feel part of that family. Hats off and we will definately return. Steve & Jacquie Rumsey."
- Travel date: 24th May 2011
The perfect get away from it all holiday experience
"Like many people, we did the research before booking to stay at the Mabely Grand, and the concensus seemed to be that it isn't really what it says - a 5 star hotel. I agree somewhat, if comparing it to a British 5 star hotel somewhere like London. However, the staff more than made up for the shortfall in any facilities. As far as my partner and I were concerned, it was the perfect spot to get away from the hassle of everyday life. Spectacular views but secluded, A short distance from the sea but far enough to not be disturbed by it. Our stay was on a half board basis. WHile there we considered upgrading to full board, but rejected it. The quakity of food, whilst not Michelin star, we found as good as any that we have experienced in Greece. Produce was always fresh, well presented and tasty. But I have to return to the staff, all of whom had an excellent command of English. The hotel is some way from the airport, so I emailed them to ask about transfers and what they would recommend, they immediately replied saying that they would pick us up for free and return us to the airport at the end of our stay, again for free. The driver was friendly and courteous, helpful and a delight to chat with. The reception at the hotel was again very friendly, it felt like we had met a long lost friend, so warm was it. Our bags were removed from he minibus and wheeled up to the room, where the porter explained all of the features of the room and ensured that we were able to work the air conditioning, the safe etc. Upon going into the restaurant, we were greeted by the Maitre d' warmly, who seemed genuinely interested in making our dining experience enjoyable. The staff in attendance were plentiful, attentive but not intrusively so. The room was spacious and comfortable, with a nice range of facilities. The hotel offers private swimming pools for some of the vilas, but in our experience there is no need to upgrade as the two pools that are open to all guests never got busy and f you go to the lower one there is a bar for refreshments. Once more, the woman behind the bar was friendly, helpful and all thatn we could ask for. This is a great location for people that want to avoid the turisty things and want to treat themselves and I can't recommend it highly enough if this is what you are looking for. They even offer free trips out to local beauty spots, in the hotel's minibus. It drops you off and picks you up at an agreed time. We took a boat trip out to see the island from the sea, and the shipwreck beach, so there are opportunities to visit hectic places if you so wish. Internet access at the hotel is extensive and free."
- Travel date: 3rd November 2010
Icing on the cake with a cherry on top
"Greece with a difference. Style, quality, location, value, service, views and much more. Now let me tell you why I say this hotel is the "icing on the cake with a cherry on the top". I use Trip Advisor all the time when planning our holidays, read the reviews and hopefully make a balanced decision on where to stay from fellow travellers comments. The Mabely Grand is a new hotel built 2008, and this reflected in the decor of the rooms understated and charming. We were lucky enough to stay in 2 rooms during our stay, the reason being we decided to upgrade to a room with a shared pool, and wasn't it worth it. The first room was pleasent, with views out over the sea to Kampi cross. Large double bed, modern bathroom (not the normal basic Greek shower and sad toilet). Balcony with 2 chairs and a view of the magnificent sunset each evening. This room looked down on to the rooms with a shared pool, and how inviting they looked. So, we decided to upgrade half way through our holiday, to just that, a room with a shared pool. Now this room was fabulous, large and airy, a seperate sitting area with a comfy large sofa, flat screen TV, CD player (so take your favourite CD's or you Nano with a USB connection) fridge. Then out of the french doors on to a large patio with the shared pool, rippling and inviting you to have a swim.The attention to design detail by the pool was fascinating, an olive pot perched on the edge of the pool, a cart wheel leaning agains a tree. Table and chairs, sun loungers and a tree to read your books under. Once again the views were over Kampi cross and the Ionian sea. Amazing and so relaxing. The pool bar was a stones throw away, for refreshment, ice creams and snacks. Beach towels are provided, so no need to pack your own. The main hotel has 2 large pools with sunloungers, most acceptable and lovely to lie around as the sun goes down enjoying a beer, ouzo or multi coloured cocktail. The main reception is large and has many areas to relax in. We didn't find the library until later in the week, but there are books, games for guests to use. The TV lounge has a large flat screen TV, ideal for watching the football on . The restaurant was of a classic style, serving buffet breakfast, lunch and dinner. Now let's talk about the food, breakfast was excellent a wide variety of choices from, cooked full English, to pastries, cold meats, yoghurt, fruit etc. We didn't partake in the lunch buffet but did have one evening meal (buffet). This is where I reflect on what could have been better, all though the dinner buffet was good, the choices were accomodating to all likes, choice of cold starters. Main course consisted of red snapper, beef, oven baked chicken, pasta, rice. Good but not 5 star. I would have expected of a hotel of this quality and standing , to have had an A la carte restaurant served to your table, perhaps they should have both on offer. A buffet restaurant and a signature A la carte restaurant . There is a seperate Taverna on the site but this wasn't open, too early in the season. When is the season? Everywhere seemed extremly quiet and it is June! So, in a nut shell I suppose what I am saying is, the food is good but could be so much better and a hotel of this quality should have the restaurants to reflect the 5 star rating. Now the staff, fantastic every one of them. From the moment we arrived their service was impeccable. On reading previous trip advisor reviews, they have certainly stepped up a gear in service to the customer. The manager was out and about checking what was happening in all areas. When we decided to upgrade they bent over backwards to make sure the transistion went smoothly and it did. I find it hard to pick out one area of service as all were top notch and deserve the 5 star status. As to the grounds of the hotel, very Greek, areas that had been started, then the weeds had crept in and areas impeccably maintained. On my early morning walks, I came across, a paved chess board area, left abandoned. A chapel perfect from the outside, but inside only a pair of ladders and bird plops! A completed amphitheatre down a weedy track and a smelly pond behind. Tennis courts, football pitch all ready to use. Don't let this put you off, its part of the charm and blends well into the hillside of Kampi. I am sure that when July and August come, these areas will be fully utilized. The main gardens are well kept and full of colourful plants and shrubs. Well worth a good walk around with your camera, to capture the individual charm of the Grand Mabely. So all in all, an amazing jewel in the Ionian sea, we will return next year with out a doubt. Do go and see for yourselves, relax, enjoy and soak up that wonderful Greek sunshine and charm in a glorious gem of a hotel"
- Travel date: 14th June 2010
Very nice hotel in isolated location
"Hotel is set on a hill overlooking the west side of the island where you get really nice sunsets. It's approx. 40 minutes from the airport, with a few tavernas 5 minutes away by car or a couple you could walk to. There are a couple of towns/villages approx. 10-15 minutes away by car. Rooms are a good size, nice bathrooms, nothing amazing about either but comfortable enough. From what I could see the suites with private pool seem to be a good size and a good option for a family or anyone looking for privacy. I would not say the rooms and facilities in general are 5 stars, probably 4 but the hotel overall is comfortable esp. if you are after quiet and relaxation. 2 decent outdoor pools with nice loungers. Pools are unheated but with the hot Greek weather it's not a problem. Gym is small and in the basement so no windows, the "spa" is small and not advertised within the hotel so I'm not even sure what treatments they could offer. Breakfast is a buffet and good, what you would expect, had dinner at the hotel once - food was good though buffet only. Snack bar at the pool is very limited and as it is not busy they don't offer a lunch or dinner service. Hotel is very nice but don't know if it will ever take off as the high season on the island is really only 4 month long. The hotel is located in one of the most quiet areas of the island and you have to hire a car or you'll be stuck - there aren't really any taxis either. Clientele is mostly Greek with few English people. Staff is friendly and helpful. No beach to speak off near the hotel."
- Travel date: 28th August 2009
5 stars vacations
"It was excellent three days vacations. The stuff was brilliant, helping us in everything we asked for, even with some special things for our little boy. The food could be better, but Iâm sour it will be, after the opening of the hotels tavern. The pools (a lot of them) where clean, and the kidâs pool was also fine I hope to have some time free on September to spent with my family, at this beautiful place. A nice place near the hotel , 2 minutes by car , 10 minutes on foot has an excellent view and great Greek food."
- Travel date: 16th June 2009
5* Hotel, but 1* Food
"Have just returned from a weeks stay at the Mabely Grand. The hotel itself was amazing marble floors, grand piano in the bar along with a full size wooden Harley davidson. The rooms were a good size with either bath and shower attachment or walk in shower. Beds nice and hard, egyptian cotton sheets and towels. Staff are absolutely fantastic and cannot do enough for you. Views from the hotel are amazing and the sunset is beautiful. Swimming pool with plenty of sun loungers, unfortunately due to design you can only lie on your back on them. Play area also for kids..... Now the down side; the food is awful - buffet breakfast fine - lunch is no choice you get given what they have cooked or you can have a packed lunch - dinner is a buffet of very overcooked vegetables, rice or pasta, various meat dishes NO FISH. Very poor for a 5* hotel. Drinks are expensive 10 Euros for a gin and tonic. The hotel is no where near a beach you will have to have a hire car. 20 - 30mins to a stoney beach and 30 -40 mins to a sandy one. No swimming pool for little ones and a drop with a low wall at one side of the patio by pool."
- Travel date: 10th June 2009
Close but no cigar
"Having recently returned from what can be reasonably described as a strangely enjoyable stay at the Grand, I felt that it would be appropriate to share my experiences with those of you who may be considering visiting the Grand this year. The good bits are very good, the hotel is impressive and yet unlike many 5 star hotels that we have stayed in it was extremely comfortable. The rooms are large, spacious and kept extremely clean although we found the furniture layout somewhat bizarre. Around the pool we were able to lounge in ergonomic sun loungers and look out over the most amazing views both out to sea and across the vineyard and olive treed landscape. In the evening we just stood awestruck by the sunset, simply magnificent. Now we have the not so great, the staff are all really friendly and truly do try to do their best for you but with a few notable exceptions, their inexperience was all too obvious, maybe if we visit again next year they will have become seasoned professionals, maybe? The Manager could really do with getting about a bit more and see what is going on and to be in a position to give his staff better direction and through this improve their clients' experiences. The frogspawn in the water features and the weeds growing through the paving are but two examples of the "can do better" syndrome. It should be understood that you could in most instances get anything you wanted, the problem really was that you had to ask for it, here we can include sun parasols around the pool, service at the pool from the refreshment brigade, pool towels, tissues in your room, a mirror in your room, dressing gowns in your room, all the things that a 5 star hotel should provide but here were not till requested. Finally I have to provide a serious warning to the foodies amongst you, the restaurant, only one of the three was actually open when we were there, understandably as there were only at any time during our stay a maximum of 12 guests in the entire hotel, the Lydia Restaurant provided all meals, if that was what you call them. The food served was absolutely aweful. If ever Gordon was required this is the place. In closing, the hotel is grand, the location is spectacular, the staff are willing but the hotel just does not quite make the grade as a 5 star, it could be but it currently doesn't, close but no cigar!"
- Travel date: 20th May 2009
Mabely Grand Hotel is also called
- mabely grand hotel zakynthos
- mabely gr hotel
- mabely gr hotel kampi