Regina Dell Acqua Resort

Skala 28082 Greece
5 star hotel

Overview

Ratings summary

Brilliant
829
Good
81
Average
22
Poor
10
Awful
10

Rating by feature

  • 5 room
  • 5 pool
  • 4 beach
  • 5 service
  • 5 dining
  • 3 amenities
  • 5 food
 

11 Traveller reviews from Holiday Watchdog

So close, and yet........

3
Average
by

"First the background: - Stayed at the Regina Dell Acqua, Skala, with my partner for 2 weeks B+B during the last 2 weeks in May 2010. Booked with Thomas Cook and paid £700 each (which seemed like a pretty good price for a 5* hotel that included a cooked breakfast, free air-con, etc). Stayed in room 610 which had an "around the house" sea view (ie, the balcony looks onto the back of the block in front, but if you look sideways you can get a partial view of the sea). Transfer time from the airport was just over an hour - but this will depend on how many drop-offs there are on the way there. Flight time from Manchester approx 3.5hrs.

We decided on the Regina Dell Acqua as it was only about £150 dearer than the "average" 2/3* hotels in Scala. Most of those seemed to charge extra for a cooked breakfast and air-con, so it seemed like a bit of a no-brainer to get all the 5* goodies.

Good points: Lovely room - good size and nice furniture. Great bathroom - jacuzzi bath and separate shower. Superb pool - lots of space, comfortable sun beds, never too busy, free wi-fi, free beach towels, handy pool bar. Great location - right on the beach, just a couple of minutes from the nearest restaurant and about 10 mins to the centre of Skala with more restaurants/bars. New supermarket has also opened next door, and the prices seemed very reasonable. Rooms were also very quiet at night. All the communal areas were also of a very good quality.

Bad points: The most uncomfortable bed in the world (rock hard, but didn't appear to have any orthapedic qualities). No wi-fi in the room. Breakfast was disappointing - very limited selection, and the cooked part was rarely properly hot. No toaster - still can't believe that!!! Weak coffee, and the orange juice was actually cordial (when did you last have that in any hotel - never mind a 5* one). The pool area was also very windy at certain times of the day - beware flying parasols and smashing glasses (despite their being several notices that glassware was not to be in the pool area). This was the hotels fault, as bar staff were serving guests at their sunbeds and seemed in no rush to collect used glasses (even after the guests had left) - hence broken glass around the pool most days. Room service was also inconsistant - they did come every day, but not all items were replaced/changed. The balcony was also not very private - overlooked from neighbours balconies, and also those on higher floors. The room air-con seemed to work OK, but every time you open the patio doors to the balcony it cuts out and has to be reset. This also means that you can't sit out on the balcony and then come back into a nice cool room.

Because of the poor breakfast, we didn't eat any evening meals in the hotel, so i cannot comment on that.

Overall we enjoyed our stay at the Regina Dell Acqua, and some aspects of it are truely 5*. However, some are not. Thompson, and some other web sites, were quoting £1000+ per person when we booked the holiday, and if we paid that, we would have been dissappointed.

I would say that if you can book this hotel for a reasonable price (and you don't mind a hard bed too much), it makes good sense - but just don't pay a 5* price."

Holiday details

  • Travel date: Wed 2nd of June 2010

Absolutely Wonderful, Great Hotel, Great Location, Great Staff

5
Brilliant
by

"My partner and I have just come back from a week at the Regina Dell Acqua Hotel in Skala, It was a fabulous relaxing holiday which was made even better by the quality of the hotel. The Regina was excellent, so were the facilities and the food. The staff can't do enough for you. The Regina is a very short walk from the local restaurants and shops we tried a different restaurant every night and only had one bad meal at the Ristorante Italiano. The food in the hotel is excellent as well so if you can't be bothered to walk then you won't miss out.
We highly recommend hiring a speed boat for the day and go off exploring the small bays....most can't be reached by road so like us you may find you have the beach to yourself!
It was the perfect weeks get away, I can't speak highly enough of the hotel."

Holiday details

  • Travel date: Tue 1st of June 2010

Beautiful hotel in a very relaxing setting

4
Good
by

"We stayed here for a week at the beginning of May and from start to finish it was exactly what we had hoped for. It is a beautiful hotel about half a mile outside Skala, facing the beach. The design has been well thought out and the swimming pool area is to die for, with lovely views, good facilities and plenty of sunbeds and umbrellas. (even under water speakers in the pool!) It was the beginning of the season so very quiet, but this was just what we wanted. We asked for an upper floor room and a late check out and were given both at no extra charge. The staff and service from everyone was first rate, and very professional. Whilst we were staying only bed and breakfast we did eat in the hotel some lunch times and one evening. The standard of food was very high and staff are working very hard to continously improve. We were asked several times throughout the week for our suggestions on things which could be done to make guests stay even better. Skala itself has changed little since our first visit 10 years ago, but this is a bonus. There are some good restaurants and bars. The Italian at the bottom of the High Street could compete with any around the world (and we regularly go to Venice). It is worth hiring a car and getting up in to the mountains for the fantastic views. Even the car high staff were brilliant and gave extra unrelated tourist information (half way up the high street on the left hand side next to the jewellers)."

Holiday details

  • Travel date: Sat 29th of May 2010

Best hotel in Skala

4
Good
by

"Just returned from a very relaxing week at this hotel.It is under new management this year and they are making a big effort to give a quality service to every guest.Newly built it has a lovely pool that overlooks the sea,a very nice setting some 300 meters from Skala.Food in the hotel was of a high quality and better than some of the eateries in the town.This is a great hotel to chill out and I would highly recommend.A big thanks to Natasha ,Tony and Spiros."

Holiday details

  • Travel date: Mon 10th of May 2010

What a shame, such lovely a built hotel but terrible meal

2
Poor
by

"We only used this hotel for an evening meal. It was very spacious and elaborate. To find a member of staff was very difficult. It seemed like a ghost hotel. Eventually a receptionist came and told us which direction to go to the restaurant. It was 8.00pm. The place was completely empty and then a waitress appeared and asked us where we would like to sit.
We ordered the meal, for starters I had asparagus soup which was packet soup. The other starter my friend had was roasted veg in balsamic vinegar. All that came was burnt vegetables (corgettes & peppers) and no balsamic vinegar. The main course, they got the order mixed up as one of my friends wanted chicken with no sauce and another friend wanted chicken with sauce. Both meals came with sauce. It was total disaster. Couldn't recommend a meal here. The house wine was expensive. I felt so sorry for the waitress, she must have seen what a poor meal it was. Tasteless and poor quality. What a shame, we certainly would not be going there ever again . We realise now why the place was so empty."

Holiday details

  • Travel date: Sat 10th of October 2009

Very nice but lacks a bit of atmosphere!

4
Good
by

"I must mirror a lot of the comments from a previous reviewer with regards to the Standard Rooms. On the whole very nice but I wouldn't say they were quite 5* Standard. I will take in consideration that the hotel has only been open a short while (and our visit was in September!) but they really do need to work a bit on the atmosphere as the hotel restaurant always seemed to be empty in the evening, and the only bar was the one poolside, though they did have one part below the restaurant that seemed unfinished that would make a good size evening bar!
On the positives I will make a special mention of Georgia Totolou, Front Office Manager, who managed my reservation extremely well and was a tremendous help during our stay. Thanks Georgia!
If I was looking for a very quiet, nice relaxing hotel to go back to again on the island then I would most definately go back..at least to see how the hotel has matured."

Holiday details

  • Travel date: Tue 29th of September 2009

Nice hotel with superb suite

4
Good
by

"We stayed to Regina Dell Acqua with my wife for 4 nights (1-5 September 2009). The hotel is supposed to be a 5-star one and I'm gonna judge it accordingly.

The hotel is brand new (1st year of operation). The staff is very friendly and helpful in general. It is build on a small hill so most of the rooms have sea view. It has a large pool and pool bar, with very nice view to Skala beach, as well as free (for the hotel guests) sunbeds on the beach. It is 1 km away from Skala center, which in our opinion is not very special place, so you definitely need a car to explore the rest of Kefalonia. The breakfast and food are ok, but average for the category.

As far as the rooms are concerned, my review will be separated in 2 parts, one for the suite and one for the standard room, since I stayed in both of them.

SUITE:
A 3 room settlement with bedroom with en suite bathroom (with bathtub/jacuzzi), living room and sauna room (with jacuzzi). It also has a large private pool and pool deck / garden with sea view. It is very luxurious, spacious and with very nice decoration. It is equipped with LCD TV (living room & bedroom), CD/DVD player (living room) and home theater (living room). There is a table with a couch and 2 arm chairs in the garden and 4 big and comfortable sunbeds on the pool deck. Upon arrival a welcome pack consisting of fresh fruit and a bottle of wine was waiting us in the room.
It is one of the best rooms we have ever stayed, with surprisingly low price! We recommend it 100%!
However, there are some things that we didn't like, but most of them minor and sure can be improved:
- The TV reception was bad and we could only watch 2-3 Greek channels plus 4-5 European. At least this room should have a "NOVA" package.
- There was high speed internet but not wireless. We had to use cable.
- The pool didn't have a ladder.
- The privacy could be improved by adding some trees on the left side of the pool.
- A DVD player in the bedroom would be nice.
- The A/C was a bit noisy.
- The room faces the east so after 17:00 the pool is starting being under the shade of the suite (the sunbeds are under the sun until 19:00, so its not big deal).

STANDARD ROOM:
Nice room with nice decoration but could be a bit more spacious. The bed could be a bit bigger as well, but it was not small. The bathroom was very nice (it had bathtub with jacuzzi) and large enough. The balcony had sea view but it was small and it lacked privacy since you could see your neighbors if they were in their balconies. The TV reception was a problem here too, a 5-star hotel has to have a variety of channels. A DVD/CD player would be nice also. In general I wouldn't say that it was a typical 5-star room, but it was a nice one and the price was low as well.

In conclusion, the general impression of the hotel is that it is a nice, a bit lower than the standard 5-star, with a superb 5-star suite."

Holiday details

  • Travel date: Tue 8th of September 2009

wonderful staff in a small boutique hotel

5
Brilliant
by

"We stayed in a standard room with an extra camp bed and sea view. A good size room, and surprisingly the camp bed turned out to be softer than the ordinary beds. A fantastic bathroom. Good breakfast, and the lunches/snacks in the pool bar were OK. A short walking distance (5-10 min) to a number of beach front restaurants. Night life in Scala does not really exist, not the best choice of location for teen agers. The hotel was half full, and plenty of room by the pool, which was lovely. 3 steps to the beach, with very clear water and not too big waves.
Strongly recommend to rent a car( the island has very sensible and calm traffic compared to many other places) and explore all the secluded beaches with hardly any other people. Make sure to bring water, and umbrella if you plan to stay for a few hours. Excellent snorkeling on several beaches, make sure to ask advice from the hotel staff."

Holiday details

  • Travel date: Sat 22nd of August 2009

This is a true 5* gem in Greece

5
Brilliant
by

"We have just returned from 10 days staying at the Regina Dell Acqua in Skala. Normally we would check Trip Advisor to see what other people have to say but there were no reviews so we had to rely on the website which did not lie. This is a real 5* hotel in a lovely area of Kefalonia. The pool area is fantastic (very large, underwater music, very comfortable sun loungers), the gardens are beautifully maintained and there is music all around the hotel grounds, the bedrooms are wonderful (lovely sea views and balcony), huge bathrooms with all the amenities. Breakfast is served from 7am to 10.30am and there is plenty to choose from. We arrived at the start of the season and we were the only people in the hotel for the first 3 days but we were made to feel so welcome it felt like our own private villa rather than a hotel!! All the staff were very helpful and were always on hand to give any assistance needed. This hotel is in a great location as it is a short walk into town where there are lots of great tavernas and bars. All in all it was a great holiday and we will definitely return."

Holiday details

  • Travel date: Wed 27th of May 2009

Scalas new luxury hotel

4
Good
by

"We visited in late august.Really lovely hotel.Situated at the far end of the beach (next to supermarket) 5 min pleasant walk into the center of town.
Rooms;great bathroom with jacuzzi and seperate shower(although the whole of scala is known to lose water pressure at times ).fridge, mini bar, A/C, great decor,balcony with seating. - ours also had a stunning sea view.quality bed linen and towels as wll as luxury bathrobes.
Very luxurious feel to the room.
Pool Area;Stunning ! probably the most amazing views in Scala Welcoming breeze and even underwater music !!! Drinks are more expensive than other hotels but the ambience is worth it.
Breakfast; Few teething probs but soon ironed out by the Head /Executive Chef who even offered to show me how to cook one the the local dishes.
Staff; Very friendly and helpful .
Great hotel would return."

Holiday details

  • Travel date: Wed 24th of September 2008

Not quite got it right

4
Good
by

"This 5 star hotel does not fall in line with its rating, although the hotel itself is in a wonderful setting and the rooms are lovely, spacious and all boasting a jacuzzi bath, there are still a few things that let it down.
No coffee or tea in rooms, breakfasts were cold for 10 days of our stay, no details on pay per view TV even when we enquired, and only one channel on satellite TV in English. Music around the pool was the same CD for 12 days, absolute torture!! This is not a cheap hotel to stay at and we felt it was not right to have to pay to sit on the beach.
The staff however could not be bettered. I hope that things will improve as this could really be the jewel of Kefalonia.
Management very corporate."

Holiday details

  • Travel date: Tue 17th of May 2011

Rating breakdown

  • 4 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Dining
  • 3 Amenities
  • 5 Food
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