31 Traveller reviews from Holiday Watchdog
Photos to be attached to our review on aquis sandy beach
"We have already done a review but have decided to show potential customers of Aquis Sandy Beach the room we had to stay in! Don't let it out you off Corfu as its a beautiful place but the accommodation was awful! After realizing how bad it was we swooped room with the children as two of them have asthma and it wasn't good for them to be in an environment that was damp and moldy!"
- Travel date: 19th November 2016
Aquis Sandy Beach
"We arrived 20th October 2016 for a ten-day stay with three children, we had booked two rooms close together so the children would be next to us. The room we placed the children in we later found to be covered in mould, not just the ceiling but the walls the lamp and after some investigation due to an awful odour in the room; we found the mattresses were mouldy too! The windows were running with water due to the damp. Two of the children have asthma........ We swapped rooms with them and put the mouldy mattress outside the room (9111) then reported it to reception. They said they'd get it sorted and get a replacement mattress, we returned to our room to find that they'd put the mattress back into the room on a different bed base! We again reported back to the reception what they had done and we were offered a room change but we couldn't as the children would be away from us which wasn't an option. Our clothing was continually damp and trying to sleep on an uncomfortable mouldy mattress in a mould ridden damp room is not what we had in mind when we booked our holiday! The drain in the room was blocked and when taking a shower the room flooded, maintenance did sort the issue. The hotel in general, is very run down, the smell from the toilets near the main restaurant was putrid and wasn't what we wanted to smell before or after a meal............my son was desperate to use the toilet one meal time and we were wrenching with the smell. The food was generally good but they used baked beans from the night before at breakfast which had black bits and bits of bacon in it and simply added fresh on top! This is just one example..... The water slides were open till late which the children loved and spent many hours in the pools but the pool areas are definitely in need of love. We complained via letter to on the beach after we called the complaints line on several occasions but no one ever picks up! We have had no response from the letter we sent to them and have since tried calling on the beach complaints number again but without success. This is the first and last holiday we will book with them, we've received no customer care and doubt very much they've seen the state of the rooms they send customers too, they just simply take your money. Very disappointed! Corfu is a beautiful island, we took a car out for three days to explore the different coves was, an enjoyable experience for us all:) unfortunately we had to return to Aquis sandy beach ! We took photos of all the mould in the room it was terrible."
- Travel date: 18th November 2016
Aquis disappointed beach
"We arrived in resort and didn't have enough beds in our room. The garden views were in fact a view of poorly attended weed filled gardens and a derelict building. We had a rubbish uncomfortable fold out bed squeezed into the small room when asked for a third bed. The next day I spent two hours being sent back and forth around the hotel to speak to guest relations who after wasting three hours changed us to An appropriate room. All around the hotel there is mess. Broken objects which are a hazard to children. I have enclosed pictures. The resort is billed in the brochure as a sandy beach resort. The beach looks more like a dump. There were bits of broken plastic and wood and rubbish everywhere. See attached pics. Hallways were lined with skips and staff were rude. The pools and pool areas were dirty and hadn't been cleaned in ages. See pics of mould. Many areas of the hotel were completely run down. We paid for all inclusive in peak season (half term). The hotel started closing bars on Thursday afternoon. On Friday night when the weather was clear there was no mini disco for the kids which was billed for every night. We were constantly charged for things like Internet. 15 euros per device which cost us 45 euros. The brochure stated free in the lobby. The internet guy stated to me the free wifi doesn't work and everyone has to pay for internet rnet. He also stated the free wifi blocked Facebook. So even the not fit for purpose free internet was restricted. Flavoured crushed ice for children was 2 euros. How is that not included on all inclusive? By Wednesday. Most liqueurs such as cheap alternatives to baileys and usual inclusive popular cocktails had run out in all the bars. When asked we were simply told. "It's finished". On Saturday morning there was no butter. When I asked about getting butter sachets they said they had none and instead chopped up catering butter and put it bowls of ice. Disgusting. The coke is coloured carbonated water and lemonade has no flavour. My kids aren't fussy but they won't drink it. Squash is beginning to run out today too. Lifeguards attending pools are constantly on ththeir ere phone! See pics. We certainly didn't feel safe leaving our kids with the club seeing the health and safety conditions of the hotel. We had heard a story of an elderly man taking pics of the children, aerobic sessions the week before. A parent intervened. So kids club was not an option. I discussed this with the rep and she was going to make a report of my complaints on a iPad then get back to me. I never saw her again. Friday evening I spent three hours attempting to speak to the rep calling the UK duty office so that calls were recorded. Eventually, after three hours I spoke to The rep and requested to be moved. She refused. I was informed by Mike in the UK duty team she would see me 10 am -11am in the hotel. I've now wasted yet another hour and she hasn't arrived. She stated she refused to come and see me last night and despite assurances, she has not arrived as yet today. We have not enjoyed any of this holiday. It is not what I expect for what I have paid. I expect an all inclusive holiday to be of the same standard at the end of a season as the beginning. I expect to be able to see a rep face to face when asked. I could not be more disappointed with your customer service. You should be ashamed as a company. "
- Travel date: 29th October 2016
FIRST VISIT, WON'T BE THE LAST
"This hotel is right on the beach. Beautiful golden sand with water sports available. Brilliant beach bar where you can sit in comfort and whyle away a few hours, reading or just to enjoy people watching. My husband and I stayed all inclusive for 1 week, and the food and service was exceptional. This is an excellent resort for those who are less mobile, like my husband who uses 2 walking sticks, as the complex is mostly flat and and there are ramps if needed. There are no lifts as most of the buildings are only 2 storey, so if you aren't able to manage stairs, you should request a ground floor room. The rooms were cleaned everyday, so toilet paper and towels were replenished. Extra pillows and blankets available if required. The complex is quite large, so there are 'golf buggies' to ferry you around with your bags/cases during arrival and departures. The staff were always asking my husband if he needed a lift as we walked to the restaurant. The staff are very helpful and the food was excellent, with many choices for all meal sittings. Always plenty of tables available, either inside or outside on the terrace. Excellent waiter service as well, they were alway polite and would show you to your table and then get your drinks for you. A choice of 2 large swimming pools, gym kids club and nightly entertainment, although some evenings, there was only wii games or a man and his keyboard. The bars were always well staffed, so you were never waiting very long before being served. A must see is Corfu town. Plenty to see and do, nice and busy with a fort and a big green area in the middle of town where they normally play cricket on certain days. The transfer was just 20 minutes from the airport which was great. Suitable for both adults and children. Check in was smooth and there was a drink of squash/water available whilst we were waiting for our room key. Would definately go back to this hotel again."
- Travel date: 8th August 2012
"COUPLES BEWARE â This is a very large family friendly hotel complex with up to 1700 guests. The room blocks are vast and have very long corridors where noise is amplified especially disturbing at night. The general turnover of guests (mostly families) is on a day and night basis with cases bumping down corridors and cleaners/trollies starting in the early mornings. DONT COME HERE FOR A PEACEFUL HOLIDAY â we hired a car to see the real Corfu as this hotel is not representative of the real Corfu and has all but killed the heart and trade of the unfortunate village it stands in! NO SECURITY â beachside pool used at all hours with no lifeguard! We saw swimmers at 7.30am when the pool cleaning was still in progress at 9.30, and witnessed pool âjumpersâ at 2.00am. Outside people using the hotels sun beds, pool, drinks and facilities unchallenged. Late night noise and bad behaviour unchecked. Sun beds reserved with towels from 7.00am onwards, and all reserved by 9.00 â unlucky guests forced to pay 6 euros a day for use of beds and umbrellas on the beach outside. The other pool is geared to families with children looking for entertainment, play areas and games. DINING â Queuing for every meal if you want to sit outside, which basically means with the âsmokersâ and the swifts flying over your head to reach their nests above you in the roof eaves and cats begging at tables for food. No timetable for managing the vast numbers of diners all converging on the dining room at once. Total mayhem at times, noise, smashing plates, pushing and barging for food, personal space invaded constantly and pressure of turning covers over makes the eating experience unpleasant and reminiscent of a school canteen. ENTERTAINMENT â In our 14 days stay, only 1 external entertainer (magic show). Animation team geared to childrenâs entertainment and frankly, worse than a joke when attempting to entertain adult guests of reasonable intelligence. GENERAL MAINTENANCE â ROOMS: First room 3129 was over the restaurant where huge lorries were delivering bulk food below all day long and the noise emanating from the dining room below was very disruptive. Mattresses on the beds were old, mostly hollow, and very uncomfortable. We used our bed covers on the mattresses for some softening and support. We had no shower head support on the bathroom wall so water direction was very difficult and one handed. Moved to second room 5215 which was next to the cleaners store and stairs meaning an early wakeup call when the cleaners came on duty and late night revellers returning to their rooms in the early hours. It had an intermittently flushing toilet day and night and a rusty air conditioning unit on the balcony that was clattering and making it unpleasant to sit outside when in use. Night time revels from the bar opposite and noise until 2-3 in the morning. SUNBEDS: Support screws missing â no one checks them. DECKING: Breaking up and collapsing at points around the pool and bar area. LIFE RINGS: Tied up on the bridge â unable to use quickly in an emergency! BEDS: Some are so bad that mattress toppers have been added but itâs the luck of the draw which rooms have them! THE BEST COMPLIMENT MY WIFE AND I CAN MAKE ABOUT THIS HOTEL IS TO THE STAFF WHO WERE WORKING UNDER CONSTANT PRESSURE AND ALWAYS REMAINED PLEASANT AND HELPFUL. "
- Travel date: 10th July 2011
We spent our honeymoon here 2 years ago....
"We spent our honeymoon here 2 years ago. I have been to several hotels in Greece and Spain and none even came close to this hotel. I would highly recommend this hotel. It was quiet and relaxing, such a good choice of food. The boiled eggs made us smile - boiled for 3 minutes or for 5! The staff were very helpful and cases taken to our room for us. Our room was to be ready for us at 2pm (we knew this when we booked the hols) it was available over 3 hours before so really good service. The only entertainment was a Greek night and a party on Saturday, but from other Greek hols usually eating out is the social aspect of the evening. There is a bus that takes you to the main bus depot on the island but only once a day. But trips out you can book of course. Only negative thing to say is the resort is some ways from the other resorts and without a car it was isolated. "
- Travel date: 23rd September 2007
My girlfriend and I have just returned f...
"My girlfriend and I have just returned from a week at St. George staying in the Palm Beach Hotel. We had a fantastic holiday and would definitely return. The hotel and pool were both very clean, rooms were cleaned daily with fresh bedding and towels provided. The only real thing that lets this hotel down is the food, however there were plenty of restaurants to eat out at which were all reasonably priced... especially the Balcony restaurant, food there was beautiful and the staff were spot on. For a good breakfast I would recommend Panorama. We found that there was very little entertainment provided by the hotel but with so many good quality bars close by we didnât mind. If you are considering staying at Palm Beach hotel keep the following points... niggles in mind: - food... not so clever - hotel entertainment practically non-existent - the after care wasnât good, check out is at 12 noon and wait around until 1am the next morning for our coach to the airport which was an inconvenience really as we were told a few days into our holiday that we could keep our room until we left at an added cost, but then told (by the same woman!) it was impossible the day before due to it being fully booked! We were however allowed to book the 'hospitality room' (free of charge) for half an hour for a shower. we also had to leave (or choose to cart around with us all day) our luggage in reception which was 'supposed' to manned 24 hours a day but on occasion wasnât. Please donât let these minor negatives put you off as the hotel itself and resort were set in beautiful surroundings and we will be going back the St George again, just bear them in mind and plan well."
- Travel date: 20th August 2007
Upon checking in we were required to pay...
"Upon checking in we were required to pay 20 euro deposit for 2 remote controls, given a map and shown which direction to walk to our hotel room with our bags. We trundled round the complex to find that we had been placed in the first part of this complex not shown in any brochure pictures. We then had to lug our bags up the stairs. To our surprise when we entered the room it had a cooker and kitchen utensils obviously for those going self catering; the extractor fan was on the opposite side of the kitchen worktop to the cooker. We were glad of the tea/coffee making facilities, plates, glasses etc the following morning. I read the manual in the room and to my horror it was requested that all families with children under the age of 14 were to have dinner before 7.30pm. We went to dinner at 7.00pm to find out that the food was tasteless and then at 7.30 a siren/alarm bell goes off to warn you to vacate the dining hall, which is very impersonal and huge as it has to cater for 1000 people! This is also the only facility that offers you the facility to charge something to your room. Beds were hard, sheets very strange, view from balcony was overlooking back of hotel and the next farm. Gardens left to do what they want and very shabby looking. After dinner shock horror the evening entertainment from Thomsonâs started; it goes on until 11.30pm every night. They place every person it seemed with children in the building that overlooks the entertainment section by the pool, this was not pleasant. I did not realise that we had booked this. Next morning went for breakfast, no plates, very little food left at 9.30, when plates arrived 20 mins later, even less food available, no cups, no tea, and no cutlery. We therefore did not eat breakfast or evening meal again in so called HOTEL. We complained and were told there were over 1,000 guests and the staff did try to help but were too busy. Pool was pleasant but each morning started with Thomsonâs entertainment Aqua aerobics, loud music, games etc for kids and adults. The pool in the brochure is obviously for our other European guests and was always packed and towels put out late at night to hog the sunbeds. That pool was also alot warmer. Supermarket was good and stocked with all items you need and so are the others out on the street. The walk to the beach is further than 20 metres away and you also have to pay for sunbeds and umbrella; 3 beds 1 parasol - 9 euros. Found some good restaurants and bad. Met some nice people and went to dinner with them outside the complex each night. Hired a car for 2 days and saw the rest of the island. Will not be visiting again and would not rate it 4 stars. I have travelled alot and took a gamble with a late booking which did not pay off and did not meet my expectations. I do not want to be told when to eat, that I cannot charge anything to my room and I do not want to have to listen to entertainment every night outside my room. A note was put through our door the night before leaving asking us to settle our bill of 8.50 Euros, we told them they could deduct from the 20 euro deposit they were holding. We tried to discuss our concerns with the receptionist but basically they were not interested. Will be writing to Argo and Medlife for their misrepresentation of the holiday. "
- Travel date: 17th August 2007
Me & my girlfriend arrived at 2.30am on...
" Me & my girlfriend arrived at 2.30am on a Monday morning, extremely tired. When we got to Corfu Plaza reception to check in, there was only one guy working there and between around 30 people we all had to wait in a single file queue to get our room keys which took us around 30 minutes! When we were finally given our keys we were given a map which made absolutely no sense to anyone that was in this queue. The buildings were however numbered and after 20 minutes of carrying heavy luggage about, we found our building. The air conditioning remote we were given didn't work and by 5.30am I still couldn't sleep and at 6am decided to give up trying to sleep this night and just catch up the next night. I got up to have a wash and couldn't believe what I was looking at in the mirror! The were huge mosquito bites all over me. 13 to be precise in just a few hours (obviously not the hotels fault). After having a shower, I found myself able to hide underneath the bed sheets from the mozzie's and actually get some sleep after all! From here onwards the holiday could only get better...... and it did. The hotel was as promised a stones throw from the beach, although we only spent 1 day on the beach as it wasn't the cleanest I had been on. We pretty much sunbathed through the day around the pool most days, but there was quite a bit to do, so make sure you bring some extra spending money if you fancy going to the water park (which was surprisingly clean) or any other excursions. The bars at night were quite friendly, all with one or 2 English girls working as waitresses and coming around to your tables to collect your orders. They would stay open pretty much until everyone had finished drinking, so you're never in a rush! Most also have pool tables and/or arcade games to play to keep you busy throughout the night. They were all very quiet though, so if youâre going out to have a lively night, this is not the resort for you! However if you are going, Kavos is only a 20 minute journey from St George and is allot more exciting with it's nightlife. It cost us about 20 Euros each way, so depending how many split the fare, it's not too bad. The food in the buffet hall was ok, though not the best. Although I'd like to point out that although as the other user says it reminded him of being in holiday camp, he clearly has an overactive imagination. The hall was nice, and the food was ok. And yes you do have to queue up for your food. But this is what happens in any half board / all inclusive restaurants. Overall, we left St George pretty pleased with our choice of destination. There wasn't much to persuade me to ever go back there again though as it didn't stamp itself on me. "
- Travel date: 16th August 2007
We booked this holiday 3 days before fly...
"We booked this holiday 3 days before flying out so although we read some of the comments we thought we would give it a try. The hotel itself was lovely. The rooms were very large with queen beds and all the usual mod cons. The pool area was excellent with ample beds and umbrellas. The water was clean and warm. We didn't have to get up at silly o'clock to try and find a bed. The beach was nice and clean, again plenty of beds and not too crowded, very safe for the kids. The resort area was small but we found a few bars that were cheap and the staff were friendly. All in all we had a great time and it was brill to be able to keep our room on for a small fee until we left at 1am. Of course in our opinion there were down sides as well. Food - Very boring, not that hot, limited choice. For a 4+ star I would expect the main evening meal to be a bit more adventurous than fish fingers!! The breakfast was the same everyday again luke warm. The room service - We didn't get clean towels unless we asked for them and the sheets weren't changed at all during our week. The taxi dropped us off on arrival at 3.30am (well I think he was a taxi driver, that or Michael Shchumaker) it was pitch dark and our room was a good 10 to 15mins walk away down little paths with no lighting. With 2 kids, 4 cases this turned into a bit of a nightmare but with a map (which we couldn't see) and lots of patience we eventually found it. Least we had a room near the restaurant which for other guests could have been a fair old walk for every meal. We would say though, if this hotel could improve on some of the the small points it would be a perfect holiday. At the minute its definitely no-more than a 3 star. We would visit Corfu again and if the food improved we would come back here as we did really enjoy it."
- Travel date: 9th August 2007
We had a great holiday on Corfu. The wea...
"We had a great holiday on Corfu. The weather and the sea are beautiful. You have to pay to use the beach chairs though which was a bit annoying and added up over the week. The men walking up and down selling doughnuts and shouting about it were also shattering the peace and quiet. The hotel room was OK, and was clean and spacious. Balcony was small and bland but perfectly pleasant - we didn't need to use it for more than hanging out our towels but if we had been the kind of travellers that wanted to spend time on the balcony of an evening it wouldn't have been impressive. Food was OK. Decent selection of OK food. Wine was disgusting - tried the entire selection and they were all like vinegar. Stick to beer or cocktails. The pool bar had smelly drains and tacky music with overpriced snacks and food at a mediocre standard. I wouldn't consider this 4 star by any stretch of the imagination. It is big and clean but basic. 3 star is more like it. If you are an easy going couple looking to get a tan and hang out for a week on a budget then this is a cheap and cheerful bit of fun in the sun. Enjoy it and don't expect too much."
- Travel date: 22nd July 2007
This is the fourth time Iâve been to S...
"This is the fourth time Iâve been to St George and this year decided to get married there due to its friendly atmosphere and gorgeous views. We stayed in Palm Beach as this hotel is supposed to be the best money can but in this resort, and to a certain extent it is. Previously we've stayed in Lithikos, Lords Complex and some private apartments called Qua Sarah. The comment about the white van man is correct, but they've upgraded to yellow this season and if you have a sense of humour it is quite a funny experience. The buildings arenât numbered but it doesnât require a rocket scientist cause the map isn't hard to work out, three buildings each side with the sea and pool also illustrated on the map. They circle the correct house in reception and off you go, oh air conditioning and television controls need a 20 euro deposit. The pool is excellent no shortage of sun beds or parasols, the pool is cleaned every morning and to be honest we were still swimming at 7 at night and 8.30 in the morn with no trouble so the comment before were it shuts at 6 is now no longer enforced. The supermarket on site is the cheapest in the resort now, with a small bottle of water being only 0.30 cents and everything else very responsible. I do warn you not to use the pool bar. I've never been so glad to have a German push in front of my at the bar, suffering from a hangover and couldn't be bothered with any fuss, she ordered a Frappe (Cold Coffee) which is about one teaspoon of coffee, half bottle of water and two ice cubes..... 5 Euros...Â£3.20... Ha ha... I did smile as I walked away. Everything in the bar is expensive, sandwiches 3 euro compared to 1 at the supermarket, beer 3 Euros, and you can get a four pack for that at supermarket... So please be careful. The resort it's self is fantastic, quite bars, loud bars, lovely restaurants and little snack shops... The bars will stay open as long as you want, providing your drinking which could be fatal, I few times we got back as the cleaners were starting the pool area. So if you do think of going I would recommend it, just donât think most expensive is best... Lords complex, Lithikos and Blue Diamond are all fantastic places and cost half the price of Palm Beach. I will be going next year again, along with the other 30+ that go out ever year. James."
- Travel date: 5th July 2007
Top traveller tips for Labranda Sandy Beach
"Stay out of your room as much as possible and take a look around the island which is beautiful."
"Hire a car get out of the resort and see the beautiful isAnd and make use of the pools and slides."
"As for mattress toppers"
Labranda Sandy Beach is also called
- Aquis Sandy Beach Resort
- Palm Beach Hotel
- aquis sandy beach hotel