9 Traveller reviews from Holiday Watchdog
Need lessons in Service!
"We chose this hotel after weeks of research into 5 star hotels in the Greek islands. We know from experience that they are not on a par with other 5 Star hotels in Europe or elsewhere. The reviews on Trip Advisor at that time were all good and, as the hotel was brand new, we decided to book.
We arrived late at night and asked to take a seat in the reception area whilst they sorted out our booking. It appeared that they had overbooked and, although we had booked a Deluxe Sea View Double room with private pool there were none available. We were upgraded to a Family bungalow with private pool and sea view which was very nice we thought. A very surly "bell boy" took us to the room on a golf cart, pointed at the room, carried in the cases and briefly explained the amenities. We pointed out that we had requested a double room and that the beds were singles. He muttered that the maid would "put together tomorrow". This turned out to be leaving them as singles but throwing the bed cover over both!
I could go on a daily basis outlining the poor service but to cut a long story short: The bathroom toiletries were not replenished (even when we purposefully left empty bottles by the sinks), the tea/coffee was not replenished daily - very hit and miss, the air con was not cold and we had to ask twice to get it fixed, I asked three times for more hangers but never got them even though they said each time "we will send them right away", one day we had to ring twice to ask for the maid to come and service the room as she had not been all day, when she did arrive she stormed out to our sun deck where we where relaxing and shouted at us "why you lock door, why you put red light on" - we had not! Not how you expect to be spoken to in a 5 star resort! The sofas in the "extra room" were stained and there were biro marks all over one arm of the upholstered chair in the bedroom - clearly from children.
Although the hotel information and website describes at least 6 restaurants - another reason for us booking - there was in fact only three, sometimes two, available in the evening - one of which was the main buffet - we don't do buffet. The Italian/Greek/BBQ is actually only one restaurant with different menus and was only open for lunch. The two al la carte restaurants open in the evening were the Asian and the Thalassa - both tried and food was very good - the service on the other had was very laid back - don't expect to be shown to a table, have the chair pulled out for you or the napkin laid in your lap. The breakfast buffet was adequate - for a three star hotel! The cereals were in glass dispensers - the muesli looked liked porridge oats and the corn flakes looked like quavers! The milk was all UHT. The worst service was to be found here. Again no one showed you to your table or acknowledge you at all. They would wonder up and offer you coffee. Each morning we asked for two teas - the same waiter still offered us coffee each morning with not a trace of recognition - the hotel was not even full, far from it. Asking for tea was quite a challenge - two steel teapots arrived containing hot - not boiling - water. When we asked for teabags we were told they were on the buffet, when we asked for milk we were told it was on the buffet! There were no jugs so each day we got our milk in a wine glass! Very 5 Star? There was the usual cook making omelettes, pancakes, fried eggs etc who was very monosyllabic and never smiled (Eastern European). It took him 5 attempts one morning to fry an egg for my partner without breaking the yolk - took the attitude that the eggs were perfectly OK. The cold counters containing tuna, anchovy, olives and fruit were covered in fruit flies which rose in a cloud if you attempted to get the food!
The beach is one of the worst we saw. Not only is it very pebbly but once in the sea there are huge boulders under the water making it very difficult to get in and out - not very attractive beach at all - no waiter service either!
The heated, indoor pool was not in use - empty, the feature pool/water feature at the front of the hotel was empty - not a good first impression. The main pool was like jumping into the Antarctic!
The worst experience we had was on my partners birthday during the middle of our stay. Our friends in England had emailed the hotel and asked for a bottle of champagne to be given to us. The hotel said they could present this to us at our dinner table. As we were B&B and they did not know where we would be eating that evening, they sent the bottle to our room in an ice bucket - the glasses followed 15 minutes later! As we did not want to drink the bubbly in the afternoon we saved it until the evening to have with our meal. We went to the Thalassa restaurant and asked but were told we could not drink the champagne there as it was the managers rule not to allow bottles to be taken in! We explained that it was the hotel's bottle - we had not bought it at the supermarket but were told that was the rule. We went to reception and asked to see the Manager - he was not available but one of his underlings came to see us. We explained the situation but he was adamant we could not take the bottle into any of the restaurants but he was happy for us to drink it in our room! We were disgusted with this attitude and could not understand it. We told them that we would not be eating in any of their restaurants for the rest of our stay. Because it was so late by this time and we did not have a car, we spent his birthday sat in our room drinking the champagne! From that day on we did not spend another penny in the hotel, not in the bars, restaurants or minibar. We hired a car again for the second week - a must when staying at this remote hotel - and ate out in some very nice Taverners/Restaurants.
Our friends have emailed the hotel since learning of the problems caused by ordering the bottle and the reply they got implied that as we had been upgraded to a much more superior room they do not feel they should compensate us (urm? didn't ask to be upgraded - this was because of the hotel's incompetent booking system). We have not at any time had an apology. Incidentally, the same bottle was in the hotel supermarket priced at 10 Euro - the hotel charged our friends 48 Euro!!
Needless to say we will not be returning to this hotel and would not recommend it to anyone."
- Travel date: Thu 1st of October 2009
Beautiful hotel but lacking in service
"Just returned from staying at the Atrium Prestige for 8 nights with husband and young baby. I will try to make this as informative as possible so here goes. The hotel is only recently opened but when I booked this hotel I expected all of the facilities to be opened and the indoor pool was not finished and the outdoor pools are very cold for a young baby. The rooms were lovely and the bathtub and the bed was especially luxurious. We stayed in a normal garden view room and we got a partial sea view which was lovely. The hotel itself is very beautiful except the beach which isn't great really and could do which a bit of a clean up.
We stayed on a half board basic as the hotel really is in the middle of nowhere and we did not hire a car because we did not want to be treking around with a baby. What was not told beforehand is that guests can only use the main restaurant for dinner, I thought that guests would be able to dine in a least a few of the restaurants, and I was very disappointed to find that you can only use the main restaurant in the evening and the ones by the pool if you opt for lunch instead of dinner. We found the food in the main restaurant mostly very bland, and very pre-prepared the main course was especially tasteless and often overcooked. We have never experienced food so ill prepared in 4 and 5 star hotels we have been to in the past. The only thing we enjoyed were the buffet salads. How can so many chefs get the cooking so wrong, unless they are cutting costs on food. We did not try the other restaurants as we had already paid Â£200 extra for half board. There was a very limited choice for vegetarians, and we found the use of veal meat nearly every single evening very distasteful and the food was mostly catered for Eastern Europeans.
We also decided to take the bus to Lindos, we were given a bus schedule and told about the bus service at reception. We planned to catch the bus returning to the hotel from Rhodos which is stated on the schedule. When we got to the bus station we asked about the bus to get back to confirm timings and buy tickets but found out that this particular bus only ran every other day, I showed them the schedule to make sure and they confirmed that there was no bus, the only option was travelling to Grennadi and getting a taxi from there. We then had to pay 40 euros for a taxi back to the hotel ouch this is what you get for staying somewhere so secluded.
The spa was ok but the stream room wasn't open and you have to pay 12 euros to use the spa which I found a bit strange as most hotels let you use the sauna and jacuzzi etc for free. The tennis courts were nice but you must take your own balls with you as the ones the hotel provided, well let's say they don't have an inch of life left in them. Also strangly the toiletries in rooms are not replenished which I found slightly strange. The animation girls were vey nice and always did their best to get people participating in activities.
We paid a lot of money to stay in this hotel and if we had have known these things beforehand we would not have stayed here. We have stayed in many 5 star hotels and whilst this hotel is very beautiful we expect a more professional service from a 5 star hotel. We had a nice time and I would stay here again if it was cheaper. For a Greek hotel this is a 5 start but the food and service is not up to scratch."
- Travel date: Sat 26th of September 2009
I can't wait to go back!
"I have just got back from the Atrium Prestige with my husband - we went for our honeymoon! The hotel has only been open for 2 months and is still in the process of completion. We couldn't believe how nice our room was on arrival - we had a special request with it being our honeymoon and we were upgraded to a room with a shared pool. The bed had a heart made of sweets and almonds, we had sparkling wine, water and a fruit basket! We went half board and the good things about this is if you want to use the Al a Carte restaurants you can change your evening meal to lunch and you get 18 euros each but you have to pay for drinks. They have a shop on site so this is great if you want to buy wine to take to your room. All of the staff are very friendly and will help you with anything. We got a free voucher for the spa and it was def worth a visit. If you go I would hire a car to explore the island - it's fantastic! I would recommend this hotel to anyone who wants a quiet relaxing holiday because that is what you'll get - it is so romantic and I can't wait to go back. I would ignore any negative reviews as this hotel is def 5*."
- Travel date: Tue 22nd of September 2009
Fabulous Surroundings - average food and service
"The resort is located miles from anywhere, half an hour and â¬35 by taxi to Lindos , but there is a daily bus service to Lindos and Rhodes for daytime excursions. You can hire cars from Marathon Rent a Car in hotel reception.
Stayed for one week in a Prestige Bungalow with Private Pool - had booked the Junior one and were " upgraded" to a family one, which meant it had a small extra bedroom at the back . Beautiful room and good housekeeping.
Decor and building is breathtaking, but a little lacking in atmosphere, perhaps because not very many guests there when we stayed. Main bar and daytime restaurant particularly empty and lacking in atmosphere.
Restuarants and Service could best be described as being at the upper end of the half board/buffet market , but not really up to the mark on the a la carte end - There was good value room service.We'd really like to have been able to eat at a gourmet restuarant once or twice, the two a la carte restaurants are fairy average - but they are not expensive. Perhaps when the hotel gets busier they'll be able to adjust the menus to a more niche market.
There is entertainment most evenings in the indoor bar, and internet access in the lobby, there is also a small supermarket on site that sells pretty much anything you'd need at reasonable prices. Daily activities are held and organised by enthusiastic staff.
The complex isn't finished yet , and although this doesn't intrude on the experience it probably explains the lack of some finishing touches which would make all the difference. Staff and service is mixed, some excellent people and very friendly, some pefunctory and surly which I guess is the same everywhere. All the staff seem to work very hard and long days.
We availed of the free massage in the spa which probably worked against it as we ended up canceling the 10 other treatments we'd booked between us beforehand. Spa rooms are cold and the therapist was lacking in the basic courtesies such as holding a towel to protect your modesty when you change position. The hamman wasn't working either. So we chose not to risk paying out for more treatments, bit of a shame as I'm a spa junkie.
So in summary , good place to go if you're in the market for 3* service and prices in 5* surroundings . If you want 4* or 5* service, I'd suggest waiting till they've found their feet a little more."
- Travel date: Mon 21st of September 2009
Nice enough but not great - Pleased to be home....
"The Artium Prestige occupies a secluded position with stunning coastal views. The first thing that i wondered as i sat on my balcony at 6pm in the shade was - Why haven't they built/designed the hotel so we can enjoy the evening sun? If only they had built it so that we could enjoy the sunset... Once past 5/6 pm the sun sets behind the hotel and there isn t any facility to enjoy this (the hotel faces only one way). Anyway not that important as it is hot all day anyway. The main restaurant is split into two sections and divided - one half inside and there is a terrace area overlooking the complex and coast which is very nice. Sit inside and it felt like a trip back to school with a large open plan dining area and no character. Most evenings we would go to the bar before or after supper and enjoy sitting outside on the sofas - unfortunately it rained very hard mid week - when ordering my beer the next evening i asked the barman if i could have a cushion for the sofa. You must be kidding i was told- 24hrs ago it rained, you can t possibly have a cushion! annoyed by the lack of communication i picked up a cushion and walked to the sofa - when i finished the barman was hugely apologetic for his lack of help and 4 of us all picked up the cushions and walked back into the bar and replaced them - effectively doing his job which he was embarassed about .This is an example of what started to fustrate me. They really need to have a senior figure perhaps an outside person spending time working with the staff to improve the very average service. We booked a room with a sea view which was delighful and i really liked our room, but my girlfriend was desperate to get an up-grade to a room with a private pool..... i could see the euro signs coming but fair play the hotel kindly gave us a free up-grade. As i went to sleep in our new room i began to compare the rooms. The only difference for the money that i could see was that our new room had a pool and we now had a dreadful view compared to our first room. If you imagine the complex is built on seperate tiers, with the smarter villas and rooms with pools nearer the coast and the more basic rooms are at the top overlooking the hotel. The room with the pool quickly become known as the chicken sheds. A long line of rooms some with connecting doors and pools at the front. Once our new next door neighbours had finished coughing all night i finally managed to get to sleep at 4am. The walls were so thin i was able to hear everything. The next morning we went back to our old type room which was alot cheaper and much better with superb views. Lunch the next day was interesting..... i can t remember how many times over last week that people complained about the service... 5 star? i think not more like 2 star..you were lucky to be asked if the meal was good or if you d like a drink. I really feel they need to get somone in the give them a hard time and properly train them. I think the hotel misses out .. for example the bar is totally characterless and the layout is dreadful. If only they had designed a small bar area and consulted with a designer who could have created a cool and attractive bar .. its just one big empty space with seats and most nights only 4 couples would be drinking at one time... with the amount of guests they have, something is wrong and if i were the management i d be concerned. Be prepared to pay a large room bill at the end of the week. The mark up on alcohol was impressive... a bottle of majestic white wine is 19 euros in the hotel. I bought the same bottle near the airport for 4 euros 50 cents. Finally the one major thing i would have done is to improve is the beach.. nice enough but not great. They need to get rid of all the pebbles/rock and create some decking space with sofas near the bar area. I booked private transfers to the hotel and you must hire a car as you will want to explore. Go to Lindos as it is stunning and full of wonderful resturants/bars and history. On the plane back today i was saying to myself - what a shame i woudn t wan t to go back. Its was ok but not the standard i was hoping for. Hope this is helpful.
Harry and Kate."
- Travel date: Thu 17th of September 2009
Very relaxing holiday, our best holoday so far
"We have just come back from our wonderful holiday at Atrium Prestige at Rhodes island. It was perfect from the start till the moment we left the hotel.
Regardless our very late coming in the middle of the night, the receptionist met us with smile and within about five minutes we were in our room. When we entered the room we were amazed by it's size and the sea view.
Every single staff member were extremely nice, polite and helpful which made us feel very special.
The rooms were very clean and stylish. Bathroom was amazing with jacuzzi bath and very beautiful lightening.
The hotel was as nice or even nicer than we saw at hotel website's photo gallery.
We staid on a half board basis and really enjoyed the food. The main restaurant has breathtaking sea views, so we had our meals outside every single time. The food choice for breakfast was huge, from variety of fresh fruits, cereals to traditional English and continental breakfast, variety of cheeses, fresh orange juice and even champagne and much more than that, just impossible to list everything. As for dinner, the food was different every day and the choice was really huge.
The only thing about the restaurant is that you could feel that staff still was lacking of experience which is undersandible for newly opened hotel. However the staff was very nice, helpful and tried their best.
The beach was nice and clean, always enough of sunbeds just bit stony .
If you want relaxing and quiet holiday, the hotel and it's location is just perfect."
- Travel date: Tue 15th of September 2009
The Top Hotel in Rhodes
"I seriously found it brilliant - new hotel, opened 3 month ago. Food really nice, facility: overwhelming! Rest: Breathtaking! No critics so far, just a few, very small things that will be better in the future for sure (the hotel was open only for 3 monthes when we were there): Internet sometimes didnt work in the room (but always in the lobby), glasfronts were not rellay clean and shiny (that could make the difference between really good and amazing...). The staff, especially the reception and the asian restaurant (but of course also the main restaurant) were realy nice! Some of them were just amazingly lovely. (Latvian and Lithuanian staff). Check out a complete gallery at: http://www.facebook.com/photo.php?pid=30721108&l=22b2160eab&id=1147203199"
- Travel date: Tue 15th of September 2009
A great start
"We stayed in the hotel for 10 days.This is a brand new hotel in an unspoiled location of the island.Our general feeling is that is a hotel worth visiting. great open spaces , lovely architecture, clear waters and quiet..It was not fully open yet.some parts of the hotel were under construction( with no disturbance to us guests) You definitely need a car to move around this area of Rhodes.There were some cons such us not too professional reception, restaurants trying to find their rhythm , some inexperienced (but willing to help)stuff (f.e you never insist knocking to check the mini bar with a no disturb sign and a red light open!) but all these are well excused in an only 4 months old hotel.Overall it was a holiday to remember and a great value for money.We would definitely recommend this hotel and this area to anyone visiting Rhodes."
- Travel date: Sat 29th of August 2009
Exceptional value for the
"I found this hotel on a luxury hotel website and was really impressed by the value of our stay. We hired a car to be able to explore the island but most of the time we were happy to laze by our private pool. The resort was very romantic at night and had a great choice of restaurants so that we were never bored."
- Travel date: Sun 19th of July 2009