About TUI SENSIMAR Palazzo del Mare
- high speed internet in room
- swimming pool
- free internet
- bar lounge
- fitness center
- free parking
- public wifi
- wheelchair access
- air conditioning
- room service
- dry cleaning
- meeting room
- non smoking rooms
- laundry service
- flatscreen tv
- concierge desk
- airport transportation
- breakfast buffet
- outdoor pool
- private balcony
- reduced mobility rooms
- hot tub
- indoor pool
- tennis court
- poolside bar
- tv channel one russia
- adult pool
12 Traveller reviews from Holiday Watchdog
One week in Kos Palazzo del Mare
"We really enjoyed our visit in this Lovely hotel. Everything was nice and the staf were great. We will definitly return again!
Best regards/Sabrina & Mikael from Sweden "
- Travel date: Sun 11th of August 2013
Wonderful week in Kos Palazzo del Mare!
"Me and my boyfriend stayed in this Lovely hotell for a week and we simply loved ut. Friendly staf and good food nice rooms and overall a beautiful hotel. We will return again!
Best regards/Sabrina & Mikael from sweden. "
- Travel date: Sun 11th of August 2013
"Excellent hotel with a wonderful pool and in a very quiet place.
I was there for my honeymoon and enjoyed a lot.
Never seen a Sunset as beautiful.
Please see the photos:
I hope you enjoy it to.
- Travel date: Thu 10th of September 2009
Nice Hotel - But Not 5* And Not a Hotel For Kids
"Good hotel for Kos standards and my partner and I enjoyed our stay. The good points are the pool and the rooms are nicley done, although the fittings and fixtures are cheap and will look worse over time. The hotel next door is noisey and if you have a room on the left handside of the hotel you will hear there music until around 12:30am. The hotel is NOT a 5 star, my partner and I have travelled all over the world and have stayed in 5 star hotel before. It however a good hotel for couples who want a break away from package holiday that are filled with kids clubs and screaming kids around the pool. The familes we spoke while at the hotel didn't want to come back to the hotel due to the lack of activties for their children. Good spa, friendly staff, go for the body detox treatment it was brilliant. Food was good too, but again not 5 star food."
- Travel date: Mon 24th of August 2009
Genuine 5 star hotel.
"Just returned from 11 nights at this hotel. Great room, food, service. The layout of the hotel is superb and really well thought out.
Ignore the criticism of the staff on this site, they're superb and can't do enough for you.
There's a breeze that seems constant on that part of the coast, which is a real bonus.
Apart from being a cooling influence it also keeps the bugs away!
We had a pool view room, which we had to arrange ourselves because Thomsons are clueless about what's on offer. But Denis, the reservations Manager is really easy to deal with, and a quick phone call to him a couple of weeks prior to departure got the right room sorted.
The only downside to this place is the evening entertainment, it's pretty non existant.
The town of Marmari is quite thinly spread so within walking distance there is only a couple of really low key bars that also offer nothing by the way of entertainment.
Tigaki is more lively, but a bit tacky, and only a 1.8 euro bus ride away. As is Kos Town.
If lazy days and quiet nights is what you're after, this is spot on.
You really won't get any better."
- Travel date: Sat 22nd of August 2009
Great place in urgent need of improvment
"Beautiful place which deserves a real top management. Beautiful room, great spa, nice gym. The staff is extremly gentle, smily, but far to young and unexperienced to run such a big place. The management should invest more in qualified persons. The BIG plus is the kitchen : great fresh food, great quality, deversified meals, everyday something new to offer, Bravo.
The minuses :
- The hotel is located in the middle of nowhere, so a car/scooter rental is mendatoroy and
The WIND, which has nothing to do with the hotel. Non stop strong wind for 2 weeks. Exhausting."
- Travel date: Sun 16th of August 2009
"A wonderful "sparkling new" hotel that is designed cleverly around a series of connected pools to give a sense of privacy while still sharing the facilities with others.
Staff work hard at meeting customers' needs.
- Travel date: Sat 15th of August 2009
Wow wow wow!!!!!
"5 star luxury exactly how it should be!!!!!!!!
We were offered a free upgrade from Blue Lagoon Resort (sister hotel) we wish our whole holiday had been at Palazzo!
Everything from the room to the restaurant was gorgeous!
The room was HUGE with a balcony that lead straight into the pool (all ground floor rooms have pool access!) Bathroom was amazing too!
Pool towels were provided that could be changed daily (the smelt amazing!)
The pool and beach were both great with lovely comfy sunloungers (still free of charge on the beach)
The food was delicious and soooooooooo much choice! freshly squeezed juice at breakfast YUM!
Staff were lovely but a little slow at times (i think its just because the hotel is so new the staff are still learning)
The spa was beautiful and offered lots of treatments!
I can't rave about this hotel enough it is a hidden gem! if relaxation is what you want this is the place to go! we are already looking to book for next year!"
- Travel date: Thu 13th of August 2009
Luxurious and peaceful and lovely!
"Stayed here for a week from 22nd July, and what can I say - it was fabulous! We stayed in a superior pool view room, on the ground floor, well worth the extra Â£70, because we had direct access to the (large and wonderful) pool with our own sunbeds and large terrace.
The room was modern, clean and comfortable - open plan bathroom, so for a group of teenagers it might not be that private! Flat screen TV with BBC, VERY comfortable beds and pillows, chic leather sofa and chair and pool towels provided. The shower was amazing - lots of different jets and shower heads.
The pool was gigantic and very, very clean (a man came out every morning and hoovered the bottom of the pool!). There were two jacuzzis outside and one inside with the indoor pool, and lots of water jets.
The restaurant food was very delicious, lots of variety. Flavour was great, especially the desserts. They gave you water on your table as soon as you sat down - this was free. Waiters cleaned your table very qucikly - plates taken as soon as you had finished. Never had plates stacked up. Variety of starter options - one prepared already (like prawn cocktail or chicken salad) and then a choice of soups. Big choice for main meal - sometimes went up twice! Meat cooked in front of you, salads everywhere, fresh fruit always available. Bread you can slice yourself, all food presented wonderfully. Coffee served in morning at breakfast, omelettes cooked to your choice, fresh pancakes and fried eggs etc etc. Gorgeous pizzas served for 9 euros at the snack bar at lunch, also a children's bit at dinner.
Beach was very close, lots of nice sunbeds with wooden umbrellas. Can be windy, but cools you down. Lots of waves in sea, nice views of other islands, can be seaweed at times.
Marmari town is only a 10 minute away along the beach - some restaurants and cafes, and cheaper drinks at the second supermarket down the road (1.5litre bottles of coke and fanta etc for 1.5 euros) wheras shop in hotel has them for 2 euros.
Overall, a luxurious, peaceful, relaxing time, great atmosphere and no clouds! Photos on website very true to real place and would recommend this hotel to anyone!"
- Travel date: Fri 7th of August 2009
Wow what a fabulous hotel and experience, a true 5 star gem of a hotel
"We just returned from two weeks at Palazzo Del Mare and we truly had a great time. The staff are friendly, the hotel is beutifully designed and the food is excellent in both the main restaurant and in the Bacco restaurant. We used the spa which was comparable with other 5 star hotel spa experiiences we have had, and would recommend the hot stones massage! The beach really is only a few yards walk from the hotel with its own private beach area, the sea is warm and the sunsets stunning. From the moment we arrived and were met by the reception and management team with a warm welcome until the last day we were made to feel very special. We travelled with our three children aged 9, 9 and 13 and although this is not a hotel designed for young children our kids loved the pool and the beach. We will be going back! Thank you all at the hotel for everything. Micholas and the team on the front desk deserve special praise for being friendly, interesting and full of great ideas on how to explore the island. If we could find anything that could be improved, and it truly is hard to be critical, it would be that the car hire company in the hotel is expensive and the cars for hire are very poor quality. Lastly try one of Jarne's coffee's in the early eveing at the pool bar, his latte is awesome!"
- Travel date: Wed 5th of August 2009
Fabulous Hotel - but inexperienced staff
"We transferred here from the sister hotel, The Blue Lagoon, and what a relief. The Palazzo Del Mare is an island of tranquilitly and relaxation- apart from meal times which are very frustrating and time consuming affairs! The hotel is fabulously clean and the food delicious but the service is dreadful, plates pile up on table sometimes from all 3 courses before being cleared away. We were only ever offered one drink with lunch and dinner and often waited up to 10 minutes to order that! Waiting to be served coffee or tea with breakfast is equally time consuming and frustrating and we never did manage to get the drinking glasses and cups removed from our room by the maid replaced. Goodness knows what we were supposed to drink from, mind you as the mini bar was never restocked it was not really an issue so we had to visit to pool bar everytime we wanted a drink!
We think most of these issues are because the staff ( with a few exceptions, being the staff at the pool par and Svetlana on the main bar) are very inexperienced and are not managed or organised correctly. Really they only need to send some staff across to their sister hotel, The Blue Lagoon for training, although we did not enjoy our stay at the Blue Lagoon, the staff there cope very well with huge volumes of guests and are always pleasant and courteous.
The food and cleanliness are fantastic and hopefully the management will sort out these teething issues so the hotel gets the reviews it is aiming for."
- Travel date: Wed 29th of July 2009
good new hotel, but the team does not have experience
"The hotel was opened in May 2009, and architecturally looks like many of the new five star hotels, the construction of which was started before the crisis, but which were opened after it had happened - compare Palazzo to the newest ones in Tenerife, for example. So it does not have the usual Greek blue/white coloring, but this is OK - one gets a globalized experience of comfort: good room with brown/white design, spa, good buffet meals, etc.
The main problem is that five star hotels are a novelty for Kos, so the Greek managers have hired a completely inexperienced East European staff for room service and cleaning. They speak poor English and sometimes do not understand the basics. E.g. a cleaning lady might not understand the difference between the "do not disturb" and "please make up my room" signs; she picks up the used coffee cups in the morning, without replacing them with the clean ones, so one has to call the reception a number of times to get the new cups back into the room - five hours later; the batteries in the room safe fall out so it does not work and it takes two days and three guys to fix it, etc. But if you are on the beach and do not care, while they are (earnestly) trying to solve all these problems, then life is great.
Location and setting: if you like the good swimming pool next to you door or balcony (there is no sea view in front of the room! all rooms are facing the swimming pool), with the screaming kids inside (including yours, if you choose to bring them with you), then this is the place. So If you need tranquility, choose the executive suite, which is the only option that allows privacy. The beach is good, but as most northern side beaches of many Greek islands, is subject to meltemi (we had one day without this strong wind during a week-long stay), so if you need a good beach with clear water and calm, you have to rent a car, and go for one of the southern side beaches...
Eating out: the closest good fish restaurants are in Mastihari, 8km away, and closest good village tavernas are in the mountains (7km uphill) - while all night life is in Kos Town (14km away). Beach tavernas next to the hotel itself - in Marmari and Tingaki - are filled with package tour crowds, which, as it seems though, have thinned recently, given the crisis.
So, the advice is: get a car to explore the island while the hotel staff is busy fixing the small problems in your room (which they frequently create themselves)"
- Travel date: Thu 16th of July 2009