10 Traveller reviews from Holiday Watchdog
A palace in paradise - but dont expect Greece
"A beautiful hotel still having teething troubles but will get there. We had a deluxe room with sea view but could not use the swimming pool below our rooms, asked for move to room with pool it only cost an extra 20 euros per day and was well worth it, be sure to specify exactly what you want before booking ! Most of the staff are eastern european and are very friendly but add to the lack of greek atmosphere, you could be anywhere.
Escaped the complex in a hire car from ' manos' car rental in Kardamena 40 euros a day all inclusive insurance just return with full tank. Visited Kefalos my favourite greek fishing village Have a meal or drink at Captain Johns (if you can get in) then up into the old village above the town, now i'm in Greece!"
- Travel date: Sun 18th of October 2009
Not quite 5 star, but trying
"We don't usually do hotel based holidays, normally preferring to arrange our own travel, accomodation etc. However on this occasion we decided to have a lazy break and went for the Helona Resort based on the brochures, resort web site and the fact that it had a 5 star rating.
The hotel is quite new and has had a change of ownership recently and the first impression of the hotel and layout is very good, the buildings are quite nice and the rooms fairly spacious and well equiped.
What let the hotel down, for us, was the some times ineficient service and the fairly boring food menu which repeated itself quite often.
We don't want to appear as the typical moaning British tourist, as we think we are quite easy going and have done skiing and diving holidays in small and large groups - where you have to be flexible and have a bit of give and take. But we found that having booked for a fortnight's half board, after a few days we were considering eating out a few times just for a change.
The staff were on the whole very friendly, but some times didn't pay attention to detail and would forget what they may have been doing (this mainly the younger staff).
For example you would be shown to a table and then they would forget you were there for a while, or they would ask if you wanted coffee and then get side tracked into doing something else.
On the whole we enjoyed the stay, but if they want to keep a 5 star rating they need to "up their game" a bit - a good 4 star is more of an accurate rating oveall."
- Travel date: Wed 30th of September 2009
Beautiful hotel however a little isolated
"The Helona resort was beautiful. We arrived during the early hours of the morning and weâre greeted by a very friendly Receptionist. Check in went in very smoothly and we were taken to our room in a golf buggy. The resort has many pools and we would recommend when booking this hotel that you request a room with a âsharing pool.â This will allow you to have a pool shared with two other rooms. The restaurant food was of a high standard and with a good selection for breakfast and evening meal. The hotel was only 30% occupied so there was lots of space around the pools and for meals. There were many trainees in the hotel however all very helpful and keen to learn. The bar was open until 2am and served a good selection of cocktails.
The Spa is open from 10am-7pm. However the sauna and steam room isnât switched on until 1pm which was rather disappointing when it was raining. The Gym is small however has a good selection of weight resistant machines, 2 bikes, a cross-trainer and a treadmill though this was broken for the duration of our 7 night stay.
The location was very secluded; it was an hourâs walk into Kardamena though the hotel does have a courtesy bus into the town at 10.30am. It was 9 Euros for a return journey in a taxi."
- Travel date: Sun 27th of September 2009
"Spent one great week at the Helona Resort in Sep 09. The layout and decor is really nice, with water everywhere. The room was really spacious and nice, had a nice terrace with sun-loungers and chairs. There are 2 main communal pools and lots of other private/shared pools and decorative pools. The views over the sea towards other islands are really beautiful. The hotel is next to the beach and the main pool/lunch restaurant are literally next to the beach so have lovely views. The hotel provides free beach towels (that you can replace each day) at a small hut on the beach. The beach itself is quite narrow and some of the sand is black, but was not crowded when we were there. The sea is very clear and gentle. There was a place very close that let you rent different sailing boats and windsurf boards â not sure about prices.
We found the food at the dinner buffet to be both good quality and varied so it was not boring eating dinner every night. There is some Greek food, but there is also lots of more generic, European food. We found almost all the restaurant staff to be really nice and friendly. The more negative earlier reviews must relate to periods when the hotel was full and so the staff were much busier.
There are a lot of drinks, including local wines that are not too expensive. 1.5L bottles of mineral water only cost â¬1 at the hotel. Local draught beer costs â¬4.50 per pint (very nice), wine â¬15-â¬20 per bottle and cocktails abt â¬7-â¬8.
The hotel is about 4km from Kardamena and the only other buildings in the vicinity are other hotels. The hotel offers a free, daily shuttle into Kardamena that leaves the hotel at 10.30am and returns at 1pm. Otherwise you would need to hire a car or get the local bus from nearby to get anywhere.
The hotel spa is nice â but prices are mixed (manis/pedis are very good value - â¬20 for pedi, other treatments are more expensive). The gym is small but has reasonable level of equipment.
Only other slight negatives were the attitude of the reception staff (with one exception), who were not at all welcoming when we arrived late on Saturday evening and afterwards were very reluctant to answer questions/help, the (infrequent) noise of planes whose flight path to Kos airport is almost overhead, and the limited number of english TV channels."
- Travel date: Thu 24th of September 2009
A very weird trip to Greece...
"I have one of the weirdest experience in Kos Island.. As I was visiting the island with some friends, I chose a new hotel in Kos which honestly is very beautiful.
The most weird thing during my stay was that I had an offer from one of the front line staff to spend a night with her in my room by paying her extra which for me was unacceptable!! I got really surprised and I did not accepted it and then I found out that her husband was working in the same department! Wow! Well I got the best offer to rent the car by the groom driver - when the reception offered me a rate from a company that had a contract with the company - the groom offered me a discounted rate by telling me not to say anything to any body! Well this is not a five star hotel service! The manager of the reception was a lady that she was yelling all the time and she could even beet you up in case you wanted to change a room (Not polite at all!)! restaurant staff was not exist at all! I heard that the manager of the hotel got fired and that the staff was not satisfied with the working conditions! I am sure that if the hotel improves some key point for a five star hotel everything will be better!
This hotel could become the best hotel int he hotel or the worst!"
- Travel date: Wed 16th of September 2009
Very good hotel, poor service
"The hotel is new and nice, with own sandy beach.
3 things I didn't like:
1. The restaurant service! There were mornings when we couldn't get a cofee.
2. Beeing close to the airport is quite noisy especially in the morning.
3. There are only 2 restaurants and for lunch only one is opened so it can be crowdy.
Overall, is a very good hotel."
- Travel date: Mon 31st of August 2009
Fantastic holiday, few teething problems but would go back
"I booked this hotel before its official opening in June so there were no reviews. We needn't have worried, it's a beautiful hotel with no ongoing building work on a great beach. There were a few hitches with staff and service, our room didn't have any towels at all on three days running but ten minutes after a call to Reception they were brought to our room. The rooms are stunning and well-equipped with high-tech TVs and comfortable beds. We were a party of 10 including 6 teenage children of both sexes. The older ones were fine going into Kardemena (expensive taxis) to club but the younger two had absolutely nothing to do in the evening. The hotel website said that there was live entertainment in the evening and table tennis. This was not available yet. I had a chat with the General Manager who assured me that any hiccups would be ironed out in the coming months and I believe him. They need to sort out the restaurant and staff as it is rather chaotic in the rush hour at breakfast and dinner. The food was very good and the chef made every effort to please us. I hesitate to recommend this hotel simply because it might jeopardise our chance of a good deal there next year."
- Travel date: Sat 22nd of August 2009
but the service was .........
"Just spent a week at the Helona beach resort, fantastic new hotel on it's own beach. We were the first to sleep in our room and it had everything you could possibly need to be comfortable. The receptionist were very accomodating and nothing was to much trouble for them however the same could not be said for the resturant staff we managed to go through 3 dinners without being asked for a drink! and as there is no way you could help yourself you were at the mercy of the staff. The food seemed to improve during our stay but the service didn't. Spending our days on the beach as we could only use one of the advertised 21 pools due to the fact that they belong to the villas and other rooms. The main pool in all the adverts is out of bounds as it's not safe. Being on the beach of a 5 star hotel you would expect a drinks service but if you blinked you missed the service and so you would have to walk back up to the hotel (beach Bar) to get your own. Kos is really like blackpool on the beach but the Helona has the potential to be very speacial if they could only sort out their resturant staff. We would go back but only on a B&B basis."
- Travel date: Tue 18th of August 2009
Beautiful Hotel at a great location on the Island
"New hotel in Kos, it is probably one of the nicest. Hotel infrastructure is very well made and beautiful, with its 19 chromotherapy pools and private pools, even if I am not a big pool fan, it was truly amazing.
Our initial criteria were nice and elegant hotel with a nice beach/sea. This place perfectly met this requirement. We had a luxury family suite with our own private pool; these rooms were really nice and well decorated. Good beach towel service.
Service was ok, not all perfect, I will put this under the hotel opening.
The only point that was average was the food. They have 1 buffet main restaurant and 1 pool terrasse. Quality of the food was good, but not very fine, quite rustic. Breakfast or dinner buffet was OK, but not enough for a 5* standard. This was for me the main point to improve to get full accreditation and recognition. On the other hand, lobby/bar drinks service was very good."
- Travel date: Fri 24th of July 2009
unique location on the island with very high standards
"A beautiful place for having a really relaxed holiday. Very nice, helpful staff, silent evenings, no car and car road noises (they use electric cars for inside travelling).
The only thing we could not avoide was having a neighbour with 2 small children, but terrace doors and walls are quite properly closed out family noises.
Try to have see view room, and a breakfast/dinner table on the restaurant's terrace having a charming see view.
2 days out of 7 were heavily windy, so practically beach was not usable.
This is a resort place where we would return.
- Travel date: Wed 29th of June 2011