About Iberostar Creta Panorama & Mare
- high speed internet in room
- swimming pool
- bar lounge
- business services
- public wifi
- wheelchair access
- air conditioning
- room service
- dry cleaning
- meeting room
- laundry service
- flatscreen tv
- concierge desk
- family rooms
- banquet room
- multilingual staff
- airport transportation
- breakfast buffet
- outdoor pool
- conference facilities
- english amenities
- french amenities
- private balcony
- breakfast available
- german amenities
- greek amenities
- russian amenities
- hot tub
- heated pool
- indoor pool
- facilities for disabled guests
- kids activities
- tennis court
- swimup bar
- poolside bar
- kids club
- tv channel one russia
- tv rtr planeta russia
30 Traveller reviews from Holiday Watchdog
back again in september 2013
"we had a superior bungalow which was cleaned everyday and at night the maid came round and gave the children sweets this was lovely. The complex is very big with it has a lot of swimming pools and one main activity pool.The entertainment team are brilliant and work very hard and the shows are outstanding for all ages.There is a nightclub there, which plays a mixture of music and the lovely lady doris remembers your drinks. This is a lovely hotel and caters well for cildren of all ages the kids clubs are brillant. There is a wide selection of sport activities going on throughout the day to take part in.The restaurant has a wide selection of food that caters well for everyone.Keep up the good work.Comming back next year has this is our best holiday the girls are so excited.`"
- Travel date: Mon 8th of October 2012
Everything we expected and more
"Recent holiday in Crete 20th May 2012 for 2 weeks. From the moment we stepped off the plane everything ran smoothly. Trouble free transfer, efficient check-in. When we were shown to our room we were a little disappointed that the view from the balcony was onto a rooftop and not the sea as expected. We were quickly moved (within 10 minutes of asking, without any fuss) to another room. Both rooms were spotless and everything looked brand new, the beds however were a little on the hard side because they were new, but would imagine that by the end of the season they will have become softer. The food and choices were excellent, the tables were always cleared and cleaned within seconds of them becoming vacant - anyone who has complaints about the food I would like to know how the eat a home!!!!! There was quite a cool breeze on our first week but we were kept amused partaking in the quiz and bingo at 4.30, after dinner when the theatre opened we were entained to a very high standard by the animation team (don't know where the get the energy after working all day, fitting in rehearsal and entertaining the children), 10/10 for cleanliness in all areas of the complex, congratulations to the gardening team the grounds are beautiful but takes some time to see it all. We were there early season, not over busy and not too hot, but wouldn't like to be there in the high season tooooooo hot. Would definitely go again and would just like to thank our rep Rob for his input into making it a special holiday. Bus service just outside the hotel to take you into Rethymnon 2euros, lovely little town."
- Travel date: Wed 11th of July 2012
measor family holiday
"the hotel creta panoramo is a lovely pretty hotel but not very good for children over 5 years old there is a hotel run kids club but not very good they have a timetable to go by but they dont if they dont get enough kids they just go in the little pool with them, they do a mini disco but not that great. the food is never hot just warm. we went to dinner early once the food was still not hot just warm. the main pool is a nice size but very very salty might as well be swimming in the sea.the entertainment staff are very good they work all day with only 1 day off but their back that night. if u dont mind being on holiday where its all germans then this hotel is the place to be, but bear in mind ull never get a sunbed we were there for 11 nights and never got a sunbed once. i can recommend doing the bay cruise its very good and the food included in the price is reasonable. we also did the 4x4 trip that was fun went off road into the mountains and again the food included was delicous"
- Travel date: Mon 20th of June 2011
Not 4 star, disappointed
"My wife and I were looking to go somewhere warm in the eastern Med, we went to Thomas Cook to find a holiday to tick all the boxes.We booke a waterfront bungalow at the Creta Panorama vis First Choice, getting the bungalow meant we had to upgrade but the watwrfront bit sold us the holiday. On Sunday 10th October we boarded the First Choice 767 where we were shown to our lovely green leathr seats with tons of leg room, what a start! On arriving at the hotel we were shown to our room, it started! It was a block of about 20 rooms on two floors about 800yds and 100ft up from the beach. A mistake you think? No, there are NO waterfront bungalows at the Cteta Panorama hotel we were in the nearest building not waterside and not a bungalow. There was not much to be done as the accomodation did not exist, we were shattered but decided to make the best of our holday.
To shorten this note we would warn of the following; Walls in the rooms were so thin that you could not be private; food was warm never hot at any of the meals;several of the bars were shut and only one restarant was open in the evening;sun beds removed from beach;the beds wre terrible!!!
We went on a 4x4 trip that was fantastic
- Travel date: Mon 26th of October 2009
"This is the second time we have been to this hotel. Again, we throughly enjoyed our 1 week stay. The food was good, the alcohol was good (even if it is local), the rooms clean the maid service excellent. The whole resort is greened very well. The pool is clean the entertainment on an evening is average. It was the same shows as the oprevious year just with different people peforming them, better than no entertainment though. The only problem here is that there are no way near enough sun loungers around the main pool which is where most people want to sit. I had to get up at 7am evey morning to ensure we got a seat, if you leave it to 8am, you will miss out. Overall I would definately recommend this to couples and families."
- Travel date: Tue 23rd of June 2009
Fantastic Hotel and excellent staff
"This is a very well kept 4 star hotel. We travelled with our 19 month old daughter for her first holiday and we were really pleased with our choice of Hotel. There is a main pool which is well layed out, a smaller swimming pool for the adults to relax and there is also a shallow fresh water pool for small children and babies. The food was really nice although sometimes you get a bit bored with the pasta but overall the selection is pretty good. The Hotel is immaculate through out and in a very peaceful location. You can take your self off for half an hour and just wonder in the grounds. We went on a Jeep Safari driving up the mountains in a Land Rover, a really good way to discover Crete and our tour guide George was absolutely superb. The biggest thing I would say about this Hotel is the entertainment team lead by french guy called Rimi, they had us in fits of laughter most nights and for Holiday Hotel entertainment you can not fault them, they really try hard to give everyone a good time. They made the Holiday really. The only negative thing we had, which was not a fault of the Hotel but we felt that Thomas Cook were useless, the plane was delayed on departing for 1hr and 3.5hrs on the way back. Not only that but the appointed rep was useless and could not give us any help when we wanted ideas of what to do with a small child. We really felt as if she didn't want to be there. Oh and the TV selection in the Hotel isnt great but a minor point. "
- Travel date: Sat 13th of June 2009
We went to the Creta Panorma as an exten...
"We went to the Creta Panorma as an extended family. My husband, boy (aged 6) and my parents. The complex was split between the hotel and separate bungalow apartments. The overall grounds were lovely, all landscaped with beautiful flowers and trees.
The complex had 6 swimming pools, one large and 5 smaller pools. We stayed around one of the smaller pools and found this a pleasant environment.
The hotel catered for more Europeon countries and people from the UK were in the minority. It was mainly Italians, Belgium and France. However, this did not hinder the holiday in anyway. The Animation Team were extremely bi-lingual and attempted to communicate with everyone at the complex.
We enjoyed water gym, archery and fun games around the pool and got to know a lot of people.
On the accommodation side, we had 2 hotel based rooms which were of a regular size. The cleaning staff were excellent and thoroughly cleaned the rooms every day.
The food was also excellent, plenty to chose from, catering for all tastes. My son loves pasta and such things and he had plenty to keep him happy.
The hotel was in the middle of nowhere, so if you enjoy walking to places, this isn't the place for you. Rethymon, is the nearest large town and is a bus journey away, which after we had taken I wish I hadn't and would recommend taxi instead. The small town of Panormo is lovely and extremely Greek. A small train takes you there regularly from outside the hotel and and cost 1.70 euro each way. Children under 6 go free.
Overall, it was thoroughly an enjoyable holiday."
- Travel date: Sun 10th of August 2008
We found this to be a thoroughly superb...
"We found this to be a thoroughly superb holiday. We spent 1 week here which was enough with our 2 and a half year oold daughter. All 3 of us enjoyed the whole resort. There was always stuff going off around the pool and the show on an evening were always entertaining. On the downs side, be prepared to get up at 6.30am to get a sun lounger as they go really quickly around the pool. Secondly, the food was Ok, could have been a bit more choice for my liking. We would go back again for sure."
- Travel date: Thu 10th of July 2008
four of us had a 2 week stay at this hot...
"four of us had a 2 week stay at this hotel and found the outside bungalows provided dirty and bland tv not working and insects in the bath, food was good however alcohol was terrible i think this is why they have a shop on the premises selling proper branded alcohol, on complaining no joy at the hotel or through first choice, we had a problem with the on site rep as she was never there and also sports described in the brochure and by the travel agent are misleeding as they are actually very poor indead, please beware! "
- Travel date: Mon 5th of May 2008
Excellent hotel we really enjoyed our st...
"Excellent hotel we really enjoyed our stay here.
Rooms were spacious and light and always kept clean. Best ones were the bungalows across the front of the site with the beautiful sea views (though the patios were a bit on the small side).
These have a separate small bedroom in addition to the main room - so very handy if you have an older child.
Gardens are immaculate and beautiful - almost Caribbean like. The whole site is well maintained. Lots of swimming pools - just seek out the ones away from the main bar if you want a bit of peace & quiet. Plenty of places & spaces to hang out and chill around the hotel.
Beaches are man-made and small - probably the weak point of the hotel, but the artificial lagoons made for safe swimming and hours of fun with inflatables. There is a bit of sand - but not much! Slightly bigger sandy beach at nearby Panormo, and very large one at Rethymnon.
Position is on a headland so some may find this too remote & quiet (but we loved it). Good transport links to nearby towns - the bus stops right outside the hotel on the main high way. Noddy train to Panormo (small fishing village a couple of miles away). A few shops outside the hotel gates, and one general shop on site.
Food & drinks we to a good standard throughout the day.
Kids clubs - several different age groups catering right up to early teens. Lots of onsite activities organised for them including; banana boat rides (at reduced rates), soccer tournaments, mini golf etc. Evening entertainment - normal 'mini disco ' affair and usual rep. standard shows - not very professional but OK - they worked hard and managed to include all nationalities quite effectively.
Recommend a trip on the Pirate replica ship for all budding young pirates in the family (leaves the Old Port in Rethymnon daily).
Definitely recommend this place if you are not fond of the nightlife type holidays."
- Travel date: Sun 9th of December 2007
We had a 3 hour delay before we reached...
"We had a 3 hour delay before we reached our destination but found a comfy leather sofa in the bar at Birmingham airport and didn't let it set the tone for our much needed holiday. We arrived and were transferred by the erratic taxi driver to the hotel but the beautiful sunset, kept us relaxed and looking forward to what turned out to be a fantastic 2 weeks.
On arrival we were very impressed by the elegance of the hotel frontage, we entered the reception who were very efficient and advised us to leave our bags which would be taken to our room, we popped up to the room minus the bags to get a quick once over and were very impressed , comfy clean & welcoming.
We had upgraded for a sea view which we got, but on staying at the hotel for 2 weeks I could see that you would be hard pushed in any room to not get this anyway. Towels were changed every day, bedding at least 2x a week and more if required , just leave bedding in bath and it will be replaced , rooms were cleaned everyday and toiletries replaced as required. I always take an iron with me & don't wash clothes until I return so did not test laundry facility.
Food was fabulous on all occasions, we used the restaurant for breakfast & evening meal, and tended to use the pool side bar for lunch, the quality was always 100% and we would definitely go back.
Beer, wine and soft drinks are on tap so you help yourself, no queues ice cream was available by the poolside bar and again it was help yourself. There was food available pretty much 24/7.
We only went to the scheduled entertainment a few times and it was enjoyable, although I have seen better with First Choice reps. Although it certainly wasn't for the lack of trying on the entertainment teams behalf. Rocky was an absolute star with the children. They must have work 24/7 as they are always around and always smiling.
There is entertainment throughout the day with pool aerobics salsa dancing archery and the rest if you want to par take, ---- I don't I like to laze about and people watch and soak up some rays.
The main pool can be very entertaining but there are plenty of smaller pools if you like somewhere quiet, even a baby splash pool for the little ones that is nice for some quiet 1-2-1. There is also a toddler safe area included within the main pool.
We went in May so the swim up pool wasn't open, it didn't spoil our holiday, and you can use the sister hotel adjoining where their swim up pool was open, we didn't use it so not sure what was available as all inclusive there, there was such a lot of locations within this site we never felt the need to peruse it, although our son used the indoor pool at the (mare) a few times as he said it was warmer , I dipped my foot to check & couldn't feel any difference!
We did go to the Greek night which is an extra at the side of the pool, many people moaned about the cost, as we were all inclusive, but it was worth every penny the food was amazing, the entertainment fantastic, and then finished off with a spectacular fire work display that (those who had moaned about the cost) sat like the poor relations on the steps to watch!
The staff could not do enough for you, upon arriving I asked for extra pillows and they were there within minutes, if you approached the reception staff re any issues (of which there were few) they would get answers with in minutes.
The bar staff were amazing after serving you once you could approach the bar as a regular and they would know what your tipple was.
We went with our 9year old son, he very quickly made friends and only occasionally used the kids facilities, which again I would say I have seen better in First Choice resorts but the facilities (i.e.) pools and the location make it difficult to not enjoy anyway. Our son has always used the kids clubs but, as he is now a little older favoured staying by the pool and just attended a few activities.
If clubbing, burgers & chips and kiss me quick is for you. It probably isn't your kind of place!
You are about 30mins from the town. Bus service is excellent, stopping right outside the complex but I only like to have a look round maybe 2x in the fortnight, I may have done a little more sight seeing if three locations had not been so good!!!!!!!!! If however you want a nice location, nice food and some sun, and want to feel that you would like a touch of class on your holiday, then I would definitely recommend it.
We will defiantly go back!
- Travel date: Sun 12th of August 2007
Duration: 2 weeks from 18th May - 2nd Ju...
"Duration: 2 weeks from 18th May - 2nd June 2007, rained on three days and was cloudy on one, rest of the time it was dry and between 22 degrees and 25 degrees.
Hotel â negatives:
Hotel â All inclusive packages Â£Â£Â£ â always remember that in some countries âall inclusiveâ doesnât mean all is included, even if you would reasonably expect certain things to be included never assume as we did at this hotel.
The extras we had to pay for which was very disappointing, was the use of a very basic gym which had restricted opening times (some of the machines were broke as well).
We had to pay an extortionate fee to use the safety box to safeguard our passports, tickets, insurance docs and jewellery etc, also, there wasnât even a simple iron available â you had to pre-book laundry service which was inconvenient and yet another way of making money as an extra cost!
Entertainment wise â childrenâs entertainment looked very good but the adult entertainment was very basic.
The only entertainers were the animators who although were very friendly and lively, and provided some moderate entertainment, it would have been nice to have some more themed nights whereby they hired professionals such as âGreek Dancersâ or a different DJ rather than their resident animator DJ who played the same style of Euro pop on most nights at the disco bar.
The only themed âGreek Night with Greek Dancingâ was again an extra cost which only happened once in the two weeks we were there.
Hotel â positives:
Food â this was excellent in terms of quality, variety, and availability so you will never go hungry and fab for veggies if you are one! I cannot tell you how beautiful the food was!!!
Staff - all were very friendly and very efficient, you could not fault them, â and it was always 5 stars+! We tipped pretty much everyone before we left. Then there was the special Doris who was a waitress serving at the Mare bar (one of the sister Hotel was called the Crete Mare) who made us feel extremely welcome!
Facilities -The hotel had a broad range of facilities including pools, bars, and gym/s and laundry service (though it is very basic and cost extra) and lots of childrenâs activities.
Toilets were probably the cleanest Iâve seen on holidayâ and the hotel was very beautiful with lots of picturesque views to choose from and plenty of places in the hotel to sunbathe on.
Location - located more like on the edge of Rethymnon rather than in it, but the local transport system was very good so you didn't feel unreasonably miles and miles away from anywhere else so overall the location was ok/good.
I would most definitely recommend this hotel and might go back there in future, but just remember to save a bit more for all those hidden extras! Also, take a travellerâs iron with you if you think you might need to iron a lot!
Welcome by Thomas Cook â they werenât very flexible in meeting and greeting new arrivals for the following reason; We flew into Heraklion after 4am and by the time we were in the hotel, it was after 6am, we got to bed just after 6:30am, we had no more than 2.5 hours sleep time before we had to get ready to meet the tour Rep at 9am.
There was no one there to meet the Rep except me and my family, but no wonder, everyone had been travelling for hours, they were jet lagged, and were expected to get up a couple of hours later! No wonder. Not very flexible at all.
Excursions â they provided very little information on the excursions they presented to us. We had opted for their âAncient Greeceâ excursion at 42 Euros per person to visit Knossos and the ancient ruins of King Minos, and also a trip to Heraklion â neither the leaflet nor the Rep mention that we would later have to pay an extra 6 Euros per person to see these ruins when we got there!
Luckily it fell on a bank holiday Monday so we went for free which even surprised the guide, but then just as we thought we were lucky - talking of lack of information though, the Rep could have also advised us how Bank holidays affected site seeing â so when we were in Heraklion, most of the museums/old public buildings/ monasteries etc which you would normally hope to see on such a trip was also closed â so Heraklion was a rather inefficient trip and waste of money in my opinion.
Having said that, none of the excursions had information of what other âextrasâ you would have to pay for, and we discovered very quickly that it was better to assume that all you paid for was the coach trip there and back and for a guide in these excursions, as they didnât necessarily include lunch or entries into any ancient sites or ruins the excursion was intended to visit.
However, perhaps this is how all tour operators work in Crete but this I cannot comment on since I have only been through Thomas Cook.
General Helpfulness â The local rep gave my family the wrong pick up time for the excursion to Santorini, which was 90 Euros per person as not cheap as you might say, so they almost missed this!!
Overall no positives here for Thomas Cook on this occasion Iâm afraid. I would advise anyone to ensure they ask what everything does or doesnât include, any hidden extras to visiting the sites.
Better yet â get acquainted with everything yourself as Crete has excellent local transport services to most places and visiting these places yourself with a rough guide as your guide which may save you up to 50%, you will also have more flexibility with your time (we visited both Magarites, Arcadia, Chania, Rethimon or Rethymnon all via local transports which was much cheaper and much more rewarding).
I would use Thomas Cook in future but only if they were much cheaper than other tour operators rather than for their informativeness.
Crete island â definitely worth re-visiting, love the place. The weather is better in June for moderate weather although peak weather / heat and tourist point (so I've been informed by staff at the hotel and some locals) is normally during end of June, July, and August.
- Travel date: Sat 2nd of June 2007