16 Traveller reviews from Holiday Watchdog
beware of Greeks......
"We had stayed at two other Aquila hotels in Crete with much pleasure, and we were keen to holiday here. we were not disappointed, and found that the excellence of the food, and the service and friendliness of the staff were as we had previously seen at the other hotels.( This is the very first time that every day on our return to our room after breakfast, we found that the room had been done
So what was not so perfect. For one, there were too many 'Upgrades'. There was no need for two extra 'restauranteurs where live music was played in contrast to the taped variety for the standard patrons. In fact the evenings after dinner were not very exciting, the entertainment consisting also in belly dancing and a juggler act which drove out many people to the local shabby bars.
A real plus was the proximity of the hotel to Rethmnon a dynamic town with a great Old Town
Would we go again. Possibly. "
- Travel date: Fri 5th of June 2015
"Just returned after a 11 night stay with a friend and my two granddaughters , enjoyed our stay staff friendly would agree Russians are very rude and had some filthy habits
We didn't let that worry us weather was superb . Hotel very clean rooms a bit dated not to worry as the rest of the hotel made up for it.
Food was excellent catered for vegetarians as well as meat eaters , best milk shakes ever !
Only down side no communication from management on refurbishment on part of the beach to updated sun beds , placed towels on the beds when returning after breakfast found we had been taped off not good !
Is this another money making scheme ? Having to pay for these beds.
- Travel date: Wed 18th of July 2012
"As soon as we arrived at this Hotel we knew it was a class hotel and resort. Right on the beach sitting having dinner watching the sunset was amazing. Pool area was spotless pool itself was wonderfully clean, plenty of sunbeds as well. The food was excellent with plenty of choice and lots of it. Could find nothing to complain about at all. We were there as a couple and the Thomson Reps couldn't be more helpful.
Rooms were a good size and liked the bath not just a shower.
Hoping to return in September. Whats not to like. "
- Travel date: Tue 10th of July 2012
5 stars?maybe 4.
poor location on the road and long way to highway
pretty the same food all over 5 days of our stay.no
drink for free(even for "all includers).you have buy
nothing for kids at all to do.
inner pool cold and deep with "windtunnel" with no
lifeguard-no possibility to lieve children alone.
"children club" is useless as we lieve the hotel in
morning for amusing the children..
no shows in evening(in first visit to crete it was every day in other hotel)
very cleen(sometimes just forget to cleen the room)
lovely view and air
nice family rooms(separate from children)
in this particular hotel one can use some credit cards
(not all of them)
helpfull car rental
- Travel date: Wed 16th of May 2012
A Very Good Choice.
"My wife and I spent 2 weeks at the Rhythymnon Beach Hotel in Rhythymnon, Crete at the begining of October 2011. The hotel was exceptionally good in most ways. The staff were helpful, the food and service in the restaurants were of a high standard as were the other amenities but drinks were expensive. The bedrooms alas were not of the same standard. They were clean and had all the facilities needed but not as attractive as shown in the brochure. In spite of this I would still recommend a stay here.
- Travel date: Mon 2nd of April 2012
Money well spent.
"Spent 14 nights at the Rithymna Beach (6-20 Oct 11). Were very pleased with everything except for the bedroom - it was not of 5 star standard. Everything else was faultless including all the staff who were so genuinely helpful in every way. The cuisine was of a good and varied standard, but drinks (Alcoholic and Non) were expensive and that was the opinion of other guests too.
Certainly worth another visit, but October is too late in the season for good reliable weather. On this occasion we only had 5 good days out of a total of 14."
- Travel date: Mon 31st of October 2011
Not Much To Fault About This Hotel
"Just returned from 2 weeks at this hotel and to be honest I can't really fault much. We had booked 2 double rooms but were upgraded to a 2 bedroom suite on arrival. I did not think the room quality was up to 5 star standard but it was perfectly adequate for our needs. Air con worked fine and coped with the 35 degree weather but I think it would have struggled if it had been any warmer.
The hotel is ideally located with it's own beach and stands in very large grounds/gardens which are immaculately maintained. We are not sun worshippers but never had any trouble finding plenty of sun beds with parasols for shade. The hotel discourages guests from reserving sun beds so the dreaded 6am alarm call to go out and spread the towels is not necessary. The main pool is salt water and a good size but there are 2 smaller fresh water pools which we tended to use more. There is also a nice indoor pool although the water was a good few degrees cooler than the outside pools. The beach was fine but the line of rocks just under the water made getting in and out of the sea interesting especially when waves were rough.
Staff were very friendly to us and although the restaurant can get busy at peak times they always worked hard to ensure we were seated within a minute or so. Other reviewers have complained about being hassled in the restaurant by staff trying to sell you (expensive) tickets for themed meals in the taverna. We only got approached once in 14 days so this wasn't really an issue for us. A polite but firm no soon sent him off in search for other victims!
Food quality was very good with plenty of variety. Drinks in the numerous hotel bars were a bit on the expensive side (7-8 euros for a cocktail) but I suppose this is 5 star prices. There are plenty of bars along the road from the hotel selling much cheaper cocktails so you do have a choice.
One criticism is the evening entertainment. Whilst the entertainers were of good quality there wasn't much of it. My teenage kids got pretty bored and drifted into the internet room most nights out of desperation for something to do.
I would recommend hiring a car for a few days and go exploring. The scenery and mountains in Crete are breathtaking once you get away from the main roads. We used Status Car Rental which is just over the road from the hotel.They were charging much less than the Thompson rep wanted for an equivalent vehicle.
Overall we would highly recommend this hotel and would definately consider going back again."
- Travel date: Thu 9th of August 2007
Great hotel,great location
"I've just returned from my vacation in Rethymno,spending 10 days in Rithymna Beach(21st July-31st July).In my opinion the hotel is excellent in any case.
I stayed in a twin bedded room in 3rd floor,very clean and confortable.The air condition system was in a very good use.Keep in mind that in Greece the previous days were extremely hot.
I wouldn't complain about staff.All of them were polite and helpfull.Especially in breakfast and dinner they tried to satisfy our wishes for a good table.
I booked this hotel in a half board basis.I noticed a great variety of dishes in the buffet ,quality and quantity.I didn't spent money in local restaurants because of this.
In the lobby bar I tried very good coctails(Loggia).
The location was perfect,7km far from town.This is an advantage because the town of Rethymno is overcrowded ,with traffic problems.Also there is a beach in front of the hotel,so if you want to swim it's a good solution.
About Rethymno I suggest you to rent a car in case you want to visit villages or beaches.I think there are some well organised tours available too."
- Travel date: Wed 1st of August 2007
Great Hotel 10 out of 10
"I will start by saying the the rithymna beach hotel is no longer a Grecotel hotel it is now run by Aquila hotels.
First of all i would like to say do not take all of the negative reviews as truth.some people just love to moan I really don't know what they want from a holiday.
On arrival at the airport (chania a very small airport)we was met by our thomson rep
and taken to our coach(yes taken to our coach not just told you are coach number 20 etc but taken to the coach
the transfer time from chania airport to rithymna beach is around 1 hour and 10 mins but the coach transfer is just like a small trip you get to see some great views of the cliffs and the beautiful golden sands at around 40 mins into your trip (sorry transfer you will see some breathtaking palm forest) NOTE IT CAN GET A BIT HOT ON THE TRANSFER COACH SO TAKE SOME WATER WITH YOU you will find a small shop next the the exit of the airport-coach park (also if you are a smoker 200 cigs in this shop cost 29 euros)
on arrival at the hotel we were very impressed with decor and general style,(very clean) booking in is easy thay take your passport number you wright out a small form and you get your key card ( like many hotels your keycard is also your passport for the hotel you will need your keycard to buy drinks etc but you can pay with cash)
the reception staff were very polite and courteous and arranged for a golf buggy to to take us and baggage round to our room
The room was very very clean again like many hotels around the world you need to put your keycard into the door to open it and once inside the room put your keycard into the small box on the wall for your lights to come on etc.
the safe in your room is free with a key (note if you lose the key you will pay 29 euros) so keep it safe but not in the safe lolol
the aircon in your room is great one review on tripadvisor said that the hotel turn it off i must say we never see this, our aircon was alwas on
the hotel is very large and can take you a good 20-25 mins to get around the grounds, the gardens are some of the best that we have seen in a hotel ( you can go on a garden walk around the hotel it takes around 30 mins the cards around the plants tell you all about them,
now for the beach .......WOW.....the beach is very very very clean with over 300 beds the beach bar is great you can use your keycard at the bar or pay cash you will always get a bed any time of the day.
the pools at the rithymna beach are 10 out of 10 one very large saltwater pool next to the taverna (more on the teverna later)
one indoor pool (next to the gym) one small outdoor pool next to the beach , one large pool at the end of the hotel and one small baby pool(1 foot deep) also at the end of the hotel
the salt water pool is great for families with around 2 feet deep to 9 feet deep (if you are after a good suntan get in that saltwater pool)
The food in the main restaurant was a buffet, breakfast starts at 7.30 to 10.30 and dinner at 7.30 to 10.30 the restaurant is very large with a nice outside sitting area that overlooks the sea
the food was very good and in ample supply, my little girl loved the cakes and ice cream,Meals were excellent, there is something for every one, I'm quite a faddy eater but found the food to be excellent
next to the saltwater pool you will find a large taverna restaurant
(NOW I MUST SAY THE FOOD IN THIS TAVERNA IS SOME OF THE BEST FOOD I HAVE HAD IN CRETE) a good lunch in the taverna cost around 35.00 euros for 3 people but this is not your average lunch the food is top class and a lot of it.
Night time at the taverna can be a lot of fun the staff are great.
we went along to the gala night and again the food was very good.cost around 70 euros for 3 people but if you like good food with great waiter service give it a try
we also went to the crete night this is buffet night cost around 40 euros for 3 people the after show is great.(please note if you are on half board you will get 15% off at the taverna)
the bar in the hotel is great (nickos you cannot miss him gray hair) the head barman is always on hand to mix you that special drink all the bar staff are very polite and helpful and make a great night for you (10 out of 10)
This is a big and spacious hotel and we never felt crowded at all
all of the staff are very polite and helpful The room maid kept our room spotless.
this hotel is ideal for families who want a large, clean safe environment for their children to play and for themselves to chill.
Couples, don't be put off, it's not a scraming hell, there is plenty of room for santuary,It has great swimming pools, great restaurants and very very friendly staff.
we have been to many hotels around the world and this hotel for service, food, and style is EXCELLENT. we went to mexico last year and put this hotel along side that
we went in july and the weather was 35+ so you need to drink lots of water as i said if you want a great sun tan get in the saltwater pool
Go and visit and have a great time in the sun.
(sorry my little girl did not go to the kids club but it did look very good)
if you would like to ask anything please do"
- Travel date: Sat 28th of July 2007
No way 5* not even 4
"Can you imagine a so called luxury hotel where
- you stay hungry after meal though there are plenty of food around but only some are eatable?
- the restaurant stuff (waiters) is ignorant if you are lucky, agressive if you are not?
- the AC system is centrally problematic while there is 40C outside (9C water circulation instead of 4C, the system is old and badly managed - we asked for repair 3 times than got tired of it)?
- the rooms look 20 year old - need renovation immediately?
- the pool area is not kept - in the afternoon there are still dirty glasses and broken ashtrays around from the morning?
- the flagship playhouse for the children is closed all times without any explanation?
Would you stay there and pay 5* price?
Neither did we. We had checked out and moved to Creta Palace after a few nights and we did it pretty well."
- Travel date: Sun 15th of July 2007
Absolutely 5* hotel!
"What can I say for this fantastic hotel?
Everything was excellent. The staff, the food, the beach, the room, the location, the pools were great.
This is my smallest review since I can't describe anything. Everything was really perfect. In this hotel you can find anything you want."
- Travel date: Mon 28th of May 2007
"We stayed at this hotel in May 2006 with our son who was 15 months old. We booked it from the Thomson Platinum brochure, having been impressed with hotels from this brochure previously. We were not disapointed. The hotel was beautiful - the bar and reception areas were large and tastefully decorated. We think that the hotel might have upgraded our room from the standard double room as we had a seperate "living area" in the room which was perfect for us as we put the cot there. The location of the hotel is fantastic - right on the sandy/pebbly beach so it is easy to pop to the beach just for an hour or so. The pool areas were lovely and clean. The only thing we would say is that the pools were quite cold but we did get used to it by the end of the week. The food in the restaurant was of a high standard although it was a bit repetitive at times. Having said that, there was plenty for our 15 month old to try. The staff in the restaurant and bars could not have been more friendly and highchairs were always available. We usually try to see some of the surrounding area when we go away but on this holiday we didn't leave the hotel except to pop to the supermarket."
- Travel date: Wed 7th of March 2007