Mitsis Rinela Beach Resort & Spa
53 Traveller reviews from Holiday Watchdog
Superb fornight at Rinella Beach!!
"My wife, myself and and two children, 9 + 6 spent a fortnight at the Rinella Beach Hotel this August. Having read some of the reviews on here, we began to look forward to our holiday with some trepidation. Our fears however disappeared as soon as we entered the hotel. True, it would't be classed as a 5* hotel in England, but you wouldn't get that kind of facility in Greece for Â£2400 for a fortnight all inclusive for 4 people.
The hotel itself is clean, the rooms although basic are clean, with towels changed daily. The air conditioning unit was probrably too efficient as we kept having to turn it off in the night as it sometimes felt too cold. A couple of gripes I could have was there wasn't a holder for the shower, this meant holding the shower in one hand and washing yourself down with the other and a lack of bins within the room other than in the bathroom.
The grounds are well kept all again, one small bin by the pool isn't really enough, but litter did not appear to be a problem. The main pool itself appaered to be clean and large enough to be able to swim in comfort. During the first week of our stay, sunbeds appeared plentiful, (we wasn't getting to the pool until 10.30-11.00 but always managed to get four sunbeds), the second week however people appeared to be reserving beds despite notices to the contrary. Snacks in the form of rolls and pastries were readily available and were refreshed frequently throughout the day. The smaller pool has a slide for the kids and a lifeguard on duty. The bar by this pool was looked after by George, (who is very friendly and likes to join in the the poolside banter), as long as you faithfully swear that you love your Mother-in-law, will serve you drinks until you've had enough!!
The beach suffers from over-crowding due to it being quite narrow and beds/umbrellas are spaced quite closeley togther, however being someone who dislikes finding sand in every nook and cranny, I didn't spend much time here. Watersports in the shape of canooes, bannana boat and para-cending are available, Para-cending costs E60.00 but that is for two people going up.
The restaurant did suffer from queues at peak time, (8.00-8.30), but never for more than 5-6 minutes, although the entrance to the restaurant isn't air-conditioned and got quite warm. The food we found to be very good although by the second week it tended to get quite "samey" GENTS: YOU WILL NEED TO WEAR LONG TROUSERS, (below the knee), IN THE RESTAURANT. The Taverna is much more informal with self service of everything, (including drinks), being the order. Food here consists of Salad table, various grilled meats, chips, pasta and Pizza. Pizza being the only thing not served in the main restaurant. The taverna is very popular, so book as soon as you get there or you may not be able to get in, when we were there, it was a 4-5 day booking lead time, as was the Chineese restaurant. The chineese is very good, with the food being cooked in front of you. Again book this early if you want to get in.
The entertainment wasn't too bad, altough during the evenings, the theatre filled up quickly with seats limited, during the day, the animation team laid on various games and activites but didn't try to push you into doing anything. If the evening entertainment isn't to your liking, waiter service for drinks is the order on the terrace of the hotel, although the undercover area by the Piano bar is a roosting place for pidgeons, this is something the hotel should sort out as you had to keep an eye out if any of the birds were sitting above you.
The resort of Kokini Hani itself is clean and has a few bars and taverna's along its stretch of road drinks were quite reasonably priced in all that I visited. If you like that sort of thing, then I'd also recommend the nearby Water park, if you do go, then book your taxi for a return as we had to wait over an hour in the taxi queue.
Overall we all had a great time and made some great friends while we were there. As long as you don't get hung up on the 5* status of the hotel and remember that Greece isn't as built up or advanced as perhaps Spain is, then I'd defy anyone to have a good time at the Rinella Beach."
- Travel date: Mon 23rd of August 2004
Very happy with Rinella Beach, Kokini Hani, Crete
"Have to disagree with some of the negative reviews written re Rinella Beach. We stayed for 14 nights arriving back home on the 3rd August 2004. I am a believer of you get what you pay for. This is a package tour holiday and we have been on package tour holidays, mostly all inclusive, for the past 10 years. This hotel is the best that we have been to. The hotel is very spread out. There are 2 large pools and a splash pool which is used for the slide. At no time were we unable to obtain a sunbed and the same goes for the beach also. Some of the staff were a bit grumpy, some of the female receptionists and a lady in one of the pool bars but the rest of the staff nearly always seemed happy and they worked jolly hard. They serve you drinks at meal times and on terrace area in the evenings and we did not have to wait too long. The animation team, yes they worked very hard but you involved yourself as much or as little as you wanted. You either take it or leave it. We sometimes watched the shows or played boules with other nationals but the holiday is what you make it. The hotel grounds are very spread out and there is room for everyone. Some people did have to queque for meals but this was mainly depending upon what time you hit the dining room. So what if you have to queque for a little while, you are not in a rush are you? This was most certainly one of the most relaxing holidays we have been on for some years. We enjoyed the food and the drink. All meal times had a mixture of food so there was always something that you could fancy. They have a large dining room with an open air verandah, they have a taverna and even a chinese restaurant, but you had to book for the taverna and the chinese. We went to the taverna about 4 times whilst we were there. Our daughter is allergic to all nuts so we have to be careful but the maitre d' was always on hand and helped us. Everything was "No problem." If you wanted a dip in the pool at midnight it was no problem. Everything was possible. We arrived at 1.00 a.m. and there was a meal waiting for us together with a drink. We have never had that before. One day, my husband and I sat on the terrace overlooking the pool area. This was a dry area with comfortable cane furniture and we sat there with drinks and reading all afternoon. It was bliss and we were the only people there. The rooms were very basic but very clean, but you do not spend all that money to stay in your hotel room. We enjoyed is so much that we are hoping to go again next year."
- Travel date: Mon 23rd of August 2004
3 star not 5
"We booked this hotel for 1 week for 2 adults and 2 children having been told it was 5 star. We paid Â£2200 all inclusive. Upon arrival, 15 hours late due to Air Scandic being completely incompetent we were met with a very pleasant reception area. However, all was not what it seemed. As we walked up the stairway of our `5 star`hotel to our room it soon became very clear our long drawn out journey had been all but wasted. The room was, well, just a very basic, very 2 star, and very small typically greek studio. We had a double bed in one corner and a single bed and campbed side by side in the other. Our bathroom was dark, very dated and tired. The shower had to be held by hand and the hot water was in fact mildy warm.
The food in all the restaurants was, i have to say, of a very good standard. Plenty of variety, and very fresh. Once again however it was let down by the fact you have to queue in an area without air conditioning before being shown a table-this is certainly not 5 star treatment.
The 3 swimming pools were very crowded at times (get up early to beat the rush!) and were in need of a good clean around the tiles at the waterline due to a build up of suncreams/oils in the water. Because of this we decided the beach was a better option for our daily activities. Even though the beach was a little crowded we found it to be more than acceptable for both ourselves and the kids and spent most of our time there. The majority of staff of the hotel were very friendly but didnt take kindly to complaints relating to the hotel. It was my birthday during my stay and i was given a bottle of wine as a gift from them. We needed a doctor who came within 20 minutes of calling and also came the next day to check on his patient. Animation teams worked extremely hard to keep all guests occupied by day and night but weren`t pushy if you wanted to be left alone.
We feel we made the best of a bad decision to stay at this hotel. On reflection, we paid a 4 star price for a 3 star hotel. It`s 5 star rating in our opinion is not deserved and is more realistically 3* - 3*+."
- Travel date: Sat 14th of August 2004
"We returned to Rinella Beach for the fifth time at the beginning of this month and can't wait for our return visit. After 4 wonderful breaks there, we were rather worried after finding this site and reading some very negative reviews on this hotel. Fearing the management might have changed, we were somewhat concerned - especially as friends were coming with us this time. However, all we can say is that we loved it the first time, yet it just gets better every year. It is true that it is not the equivalent of an English 5* hotel, but then if it was we would not be able to afford to go! I cannot understand why people have written such horrible comments, though I must admit it would be tempting to put people off going and keeping it all to ourselves! We noticed this year that there are more English people than ever before and everyone we spoke to seemed very happy. There are all nationalities there and the staff do a tremendous job of trying to please everyone. Thank you, Rinela for another happy holiday."
- Travel date: Tue 27th of July 2004
Fantastic relaxing chill
"We cannot describe how much we enjoyed this holiday. We went away for 2 weeks with our 2 kids and we all had a ball. The hotel is out of this world and the food and drink was more than we could eat or drink with something available for anyone. The beach is great with the tide never going out very far and very safe for the children. The animation team were fantastic and very amicable - even if you didn't want to join in any activities.
The town itself is relaxing, easy going and very friendly. The local bus service definitely beats our local one! and it's cheaper!
I would recommend this holiday to anyone but would prefer to keep the hotel for ourselves! Can't wait to go back.
PS a credit to Mitsis Hotels - keep up the excellent standards. See you soon."
- Travel date: Tue 27th of July 2004
Ok at Rinella
"We had a very comfortable week but I agree with many people this isnt a 5* hotel. I would rate it as a 3*. When we arrived the hotel had over booked and we were put in a nearby hotel. They requested we returned the next day at 10.30. After hearing some people complain about their rooms we insisted on keeping the key of the other hotel until we viewed our room. This was a terraced room, clean and comfortable but probably due to be revamped. The newly renovated restauarnt ran well and the food was of a good standard and the sevice excellent. In the evening all drinks were waiter service which did result in some long waits. This really needs to be reviewed. The beach and pool ares were lovely always plenty of sunbeds and unbrellas. Crete is a very pretty island but the Rinella isn't in the best location. At the end of the day a 5* all inclusive in a superior resort is going to cost double. You get what you pay for, you can't expect luxury at 3* prices"
- Travel date: Wed 30th of June 2004
"Quite simple really our arrival at Rinella Beach was met with our utter dissatisfaction, and our refusal to stay. Reception area looked OK, as did other general areas, our room however was "The Pits". No way is this a 4 or 5* hotel. It has to be 2* maximum. A family of four in a space only big enough for two. We had to lift our childrens cot beds away from the balcony door and on to our double bed before we could open the balcony, a severe fire hazard! On opening the door we were invaded by wild cats. On opening our "empty" fridge we were overcome with a foul stench of bad eggs. We had no toilet seat ! and most definately a shortage of space for clothes and luggage. 5* and not even a portable TV or telephone handset that worked.Overall the apartment was dim and very grubby. The communal walkways can only be described as dangerous, concrete screed with major pot holes do not I imagine go down well with poor lighting and alcohol. ( which is remeber pre paid for !!) Our short lived experience was not good, and I did notice during our wait to be moved on the outside terrace, a feeling that you could almost touch the planes going in to land !! however staff were helpful in difficult circumstances, that said, they were left in no doubt as to our unacceptance of their accomodation. Our rep was a local lady who was on airport duty and unavailable. Her support staff have language barriers to say the least, so in conjunction with our travel agent in the UK the Hotel sorted out our move. This was to a sister hotel the other side of the Airport namely the Serita Beach, we were nervous but felt it couldn't be any worse, it wasn't. Although again not perhaps the * standard it is sold at this hotel was a class above the Rinella Beach with more light, airy and spacious rooms, no cats and very clean overall. Food was of a very acceptable standard and tha Animation Team were excellent. Be sure to choose the Serita over the Rinella after all they are sold at the same price or at least they are with the company we booked with. Would never recommend the Rinella beach to anyone not even someone I don't like !!"
- Travel date: Mon 14th of June 2004
Fabulous time at Rinela
"Spent 2 weeks at Rinela Beach Hotel in Kokkini Hani, Crete......wonderful 2 weeks and i am going back in August.
What a great team, they work extremely hard and are so much fun. The shows were great and we took part in all the daytime activities, making a great many new friends from Belgium, France and Germany to name a few.
Mimo and Magda made our holiday, we will not forget them, our children have never had such a great time on any other holiday, the team got them involved in everything from water polo to french boules on the beach.
George who worked by the pool and in the Piano bar was a joy to see every day, he was so polite and his smile will stay with us forever. All the other staff were equally as nice too.
Our room was kept spotless every day for 2 weeks, maria looked after us so well and always had a smile and wished us good morning.
The food was lovely, especially the Taverna, we ate there most days and everything was freshly cooked. All the staff in both the taverna and main restaurant were polite and friendly.
Our only concern was some of the female staff on reception were very hostile and at times rude, this lets the hotel down as they are your main point if you need anything. All the other stafff in other areas were great and we had no concerns. Niko, one of the managers made us laugh and if we had any concerns he dealt with them immediately.
All in all a wonderful holiday, especially the entertainment, we will remember all the fun we had for a long time to come....we thank Mimo, Magda, Yani, Geller, Emmanuelle, alex for all the memories."
- Travel date: Sun 13th of June 2004
Great location almost imagine you are in Paradise
"We have just come back from this hotel 2 families with 6 children the rooms are fairly basic equivalent to a 2 star plus but always cleaned and plenty of fresh towels, the place looks beautiful the beach is great and not far from the hotel. The food was absolutely excellent in the day at the restaurant near the beach plenty of choice fresh pizzas pastas Kebabs mixed meats all freshly cooked plenty of salads sweets puddings everything imaginable my children and I are quite fussy eaters and we always found something we liked. There are lots of umberrelas down the beach and they are quite low down so watch your head as you can bang it very easily. The beer is definitely watered down as we drank it all day long and still felt sober try the baileys copy it is very nice.
But the cocktails and spirits are made far too strong so if u are having the spirits ask them to put less spirit in there and more mixer.
The chinese is quite nice for a change but make sure you book as soon as you get there because the tables get booked up really quick, the staff are very nice.
Did not like the evening restaurant though food was not of the same standard as the beach restaurant and very often got chicken Knuckles all bone and no meat.
But they do fresh pancakes with lots of different fillings the kids liked those give the breakfast a miss though definitely one to avoid.
There are banana boat rides for 10 euros each kids loved that and they go right out to sea they are made to wear life jackets.
The town is tiny and not really a lot there but there are some nice gold shops where the make 24 carrat gold necklaces very cheap because we had nothing else to spend our money on.
Dont use the onsite supermarket very dear you can get all the items round the corner at half the price.
All in all we had an excellent time but there could of done with being more entertainment in the main hotel even if it is just music as you have to go to the theatre nr the beach for the entertainment.
The entertainers are very noisy round by the pool and they try to rope you into playing games.
I would definitely go back enjoyed this holiday nice weather for May."
- Travel date: Sat 12th of June 2004
the best holiday ever
"This has to be the best holiday ive ever had barr none. at the beginning of the holiday i was a little unsure about the place but as time wore on i was as happy as pigs in mud ??the whole place just so put me in the holiday mood as for the hotel staff they where all a class and very friendly and a good balance between all of the other european holiday makers and we all felt quite at ease mixing. as the animation team was realy good although sometimes i thought nimo (who was one of the entertainment team)had a slate loose and i meen that in a nice way. plenty to do for the younger kids although sometimes seemed as if the teanagers in the hotel looked a little bored .now getting onto the food well i will garentee that u will stop eating before they stop serving as the choice in the resteraunts is exceptional but will recomend u eat in the taverner at the beachfront as the manager and staff are excelent and friendly and is a more laid back atmosphere than the main dinning area as it seems to get a little crowded after say 8.15 pm with people starting to que i would also recomend the chinese reteraunt in the hotel as the food is lovely with lots of choice !!!but u must book early as its a busy place and well saught after too some it all up u will not go wrong with this hotel just lay back and enjoy the sites sounds of this lovely part of greece"
- Travel date: Tue 8th of June 2004
Avoid. Shabbiest of Mitsis hotels
"My family and I have recently stayed at the Rinela Beach resort in Crete and had the worst holiday experience which totally ruined our 5 days vacation in Crete.
This hotel is a classic holiday destroyer. We prepared ourselves for a 5 star experience but reality blew-up in our face the minute we set foot in this shabby establishment which is a disgrace for any self-respecting high-standard hotel chain.
â¢ In the words of Svetlana, the client relationship manager of the Rinela which was constantly busy handling similar guest frustrations â "I apologize, but this is the oldest hotel of the Mistis hotels group, and hence its physical condition (e.g. no air-condition in public areas, the weakest in-room air-condition, no hot water in bathrooms as of midnight etc, shabby looking room blocks, poor pool areas.).
â¢ During our stay we, as many other guests, felt sorry for the hotel staff that together with the guests were sweating heavily all over the hotel 24 hours a day â at the reception desk, in the dining room, at the lobby and the lobby bars, at the inferno down the basement internet corner etc. Wherever you looked you saw staff and guests waving paper sheets at their faces trying to overcome the intense heat and humidity.
â¢ All-in-all, there was no escape from the heat and humidity inside the hotel.
â¢ Considering the fact that the pool area is where guests spend most of their time, it is with no doubt the most unwelcoming and unpleasant place to spend your time in.
We have spent previous holidays at another Mitsis hotel in Rhodes â the Grand hotel, and were very pleased each time. We therefore decided to choose the Rinela for our first vacation in Crete assuming Mitsis maintains the same standards across all their establishments.
We received no value for the money we spent at the Rinela and ended up waiting for this dreadful vacation to end.
I want to make sure others will not fall for the same trap assuming the Mitsis brand is a guarantee for quality and value for money."
- Travel date: Fri 30th of August 2013
Do not stay here
"After paying a small fortune for a 5* hotel I spent the first day of our holiday trying to find out why I had paid for a room upgrade. We had a view of a derelict building a faulty air con unit that was very noisy and leaked onto the campbed. Yes the small rooms have a sofa bed and a campbed squashed in. It turns out the upgrade paid for pop in the fridge 2 dressing gowns and room service... Well worth the Â£100 extra! We were bored with the food in the main restaurant after 2 days but the taverna was ok. It was filled with 98% Russians, stray dogs and cats roamed about and had regular fights. The whole resort felt Jaded and a bit run down but on the whole clean. Its entertainment was horrific and a bit in-appropriate for a young audience. Couldn't wait to get away from the resort in a car for a few days. After exploring crete I came to the conclusion Kokkini Hani is in one of the most unattractive parts of the Island. The only redeeming feature of the Rinela was the large measure poured out in the bars. On a final note be wary of cheap late deal holiday companies as we were charged full price for our kids to stay here and the Hotel don't charge for the first child and only charge %50 for the second. And finally a trip for me and my 2 kids to the local water park ended up costing over Â£100 not exactly a cheap day out."
- Travel date: Tue 7th of August 2012