Eri Sun Village Water Park

Hilltop overlooking Hersonissos, Hersonissos, Crete 700 14 Greece
4 star hotel

Overview

Ratings summary

Brilliant
24
Good
50
Average
62
Poor
39
Awful
120

Rating by feature

  • 1.5 room
  • 3 pool
  • 2.5 beach
  • 1.5 service
  • 3 dining
  • 2 amenities
  • 1 value
  • 2 food
  • 1 cleanliness
  • 1 location
 

25 Traveller reviews from Holiday Watchdog

Great Hols @ Eri Palace

5
Brilliant
by

"***GREAT HOLIDAY - PLEASE READ***
After booking our holiday to the Eri Palace, we looked at the reviews on line & were worried about where we would be going. However, we needn't have worried, we had a fantastic holiday!!
The complex was very Greek & pretty. We were in "Alexander the Great" block, facing the mini amphi-theatre, which was probably one of the best blocks to be in. The only problem was that the sun faced our apartment in the afternoon & it got baking!!
The apartment itself was lovely & clean although basic. It was cleaned, beds made, glasses washed every single day. We had a 2 bedroomed apartment which included free AC. It helped, but wasn't fantastic, however several days of our holiday were in the 40's (during the time of forest fires in Greece)
When we arrived, English schools hadn't broke up for the holidays yet & there was only about a dozen English in the complex. Other Nationalities included French, German, Italian, Polish, Dutch, Swedish, Belgium and Swiss. However, towards the end of our fortnight, there were more British (probably about 1/10 of holiday makers). All our kids made British & foreign friends.
The food was fab. Somethings were the same every day, but there was also lots of variety. My 7yr old daughter is extremely fussy & she still managed to find something to eat every mealtime. The waiters/waitresses are prompt at cleaning the tables & are helpful & polite.
Food isn't served throughout the day, just at regular mealtimes. However, there is "coffee time" at about 4pm at both pool bars. They serve cookies & cake, which you can have with coffee from the machine.
One of my 2 complaints was the lack of vodka! The beer was fine, obviously nothing special. The main bar & both pool bars operate a help yourself system of beer, raki, ouzo, brandy, coffee & soft drinks. No vodka!! So I bought Vodka in the mini-market on site quite cheaply. Both pool bars shut at about 6pm.
The couple that run the mini-market on site are lovely. The mini-market supplies pretty much everything & considering it has a captured market, it is very reasonable.
There are 2 different pool area's. The top pool is 1.8m throughout but with a small baby pool at the end. And the lower pool is smaller & starts shallow, deepening to 1.5m. There is also a raised area with another baby pool. We spent nearly all of our time by the lower pool as it was close to the bar! Also, the pool was slightly smaller so our 6 & 7 yr old kids could get to the side of the pool without any help. My 2nd complaint is that the pool toilets were a bit yucky! We tried to only use the toilets in the apartment because they were not that clean. I think people forget that toilet paper can't be put down the loo.
There is no evening or daytime entertainment at the Eri Palace, which we were aware of prior to booking, but some people we spoke to thought there was entertainment. You are able to get the free shuttle bus down to the Eri Beach Village which is on the front, but it does get packed down there.
We spent our evenings drinking with friends on the veranda or in reception of the Eri Palace & didn't feel the need to leave.
There is a gym downstairs, but it is a bit of a worry as the equipment doesn't look all that safe so we avoided it. There are ping-pongs tables downstairs & tennis courts also. Paddles & rackets can be borrowed from reception.
I hope you haven't gone to sleep by the end of this review, but I wanted to let everyone know how nice the Eri Palace is!!
All in all, we had a very relaxing, enjoyable holiday.
We would definitely go back to the Eri Palace."

Holiday details

  • Travel date: Wed 1st of August 2007

Avoid at all costs

2
Poor
by

"Arrived at Eri Palce after bus negoitiated its way half way up a hill so steep it could be a mountain. Some of the guests needed a car to take their case from the reception to the rooms it was so steep. The rooms we were given were okay, clean with plenty of space. This is a so called all inclusive hotel, but it was really breakfast, lunch and dinner with a few cheap drinks thrown in. The food was very poor, cold and the same very night. It was never covered so it was a fight between you and the flies to see who got it first. Sauces, mustard, jams etc were all emptied into large bowls. When they got low the staff just topped them up, without cleaning them out. God knows how long the stuff in the bottom was in there. We didnt use them again after seeing this being done. There is no entertainment in this hotel so unless you want a long exhausting walk, paying for taxis or be tied to the overfilled mini bus which takes you to the sister hotel at very specific times then you better bring a pack of cards. The staff are very rude and just shrug their shoulders when you make any complaints. Do yourself a favour book elsewhere!"

Holiday details

  • Travel date: Thu 26th of July 2007

Excelent holiday

5
Brilliant
by

"We arrived at Eri Palace, people very helpful, mini bus for transfer visitors to their rooms & shuttle bus always on time to the Eri Beach.
Stuff very helpful & happy, food very nice. The room was very clean & swimming pools amazing."

Holiday details

  • Travel date: Sat 21st of July 2007

German Hi Di Hi on a Hill

1
Awful
by

"From the moment of arriving at The Hotel Eri Palace my holiday went down?. The room which we had been allocated was under the restuarant but just by the entrance into room was alot of black rubbish bags full, the large bins was also full with rubbish and it smelt, no lights was on to guide us over the uneven dirt road. We was issued a new room but the only one we could have was up a very lot of steps but now only did we have to go up but then we had to come down steps to get to our room, these steps was not lite either and we had to go very slow. The food was the same every day , on the internet it states that the hotel has Greek Food and Internation Cruisine? They only served food suitable for the Germans to eat we ended up eating out nearly every day (and not just english food) All Inclusive Drink what a laugh most of the time there was not cups, glasses or even milk for coffee. We felt like we were only there to make up the numbers and we were not catered for in any way. The Gym was filled with rusty and broken equipment, table tennis tables only 1 had a net and the bats could do with replacing, The tennis courts had no nets, bats with no strings and very hard to find any balls. Swimming pools are both salt water and yet one should be frest water! No entertainment during day or night and the only television is in Germans? There was nowhere to buy a drink after 11pm at night unless you went down the steep hill and back up again. This is the first holiday I have been so glad to come home from even with the sun shinning bright. I would never reccommend this Hotel to any one, I took note of previous reviews and ended up having HOLIDAY FROM HELL"

Holiday details

  • Travel date: Tue 3rd of October 2006

Go with an open mind

4
Good
by

"We have just returned from a weeks all inclusive holiday at the Eri Palace and I have to say it was not as bad as some reports would lead you to believe. The "room" was more like a self catering apartment with cooking facilities, and a fridge. Two twin bedrooms plus one extra pulldown bed in the lobby area and a large bathroom which had a bath with overhead shower (there was no plug for the bath, but I found that the lid off a small can of shaving foam fitted perfectly!). The food was perfectly adequate. We could always find something decent to eat, plus there was always fresh salad and fruit. I will say that the term "all inclusive" is a slight exageration as food is not available all day long. There are no all day snacks. Breakfast is from 07.15 to 09.30, lunch is 12.00 'til 14.00 and dinner is 18.30 'til 21.00. Cake is available by the pool at 16.00. Drinks are available on a help yourself basis from around 10.00 'til 23.00 but the choice is very limited, lager type beer, wine, brandy ouzo or raki and soft drinks or coffee. My husband only drinks gin and tonic, so had to stick to soft drinks and coffee at the hotel. The coffee was pretty good though, compared to some I've suffered in other hotels.
The 3 swimming pools are fantastic although salt water, they were large and well maintained and the views from them were breathtaking. The hotel overlooks the lovely town of Hersonissos. This brings me to the downside of this hotel. It is literally halfway up the side of a small mountain! Everywhere is steep hill climbs or stairs and would be completely unsuitable for anyone who suffered breathing difficulties or who had any kind of mobility problem. You definitely have to be fit to walk back up the hill to the hotel and when its hot and you have been walking all day, it is a real killer! The taxis make a roaring profit by charging 5.00 euros to take you the 500 metres from the bottom of the hill to the hotel - we gladly paid this on a couple of occassions. Must say, by the end of the week my legs were beginning to tone up quite nicely!!
There is a daily bus service from the Eri Palace down to her sister hotel the Eri Beach where you can also use the all inclusive facilities. The Eri beach is literally on the beach and well worth a visit. Although we never sampled the food there, out of the 2 hotels, the Beach would be the one to choose.
All in all, we had a lovely holiday and would have no problems with staying at the Eri Palace. At the end of the day, for what we paid, it was very good value for money. We loved Hersonissos and will be going back."

Holiday details

  • Travel date: Mon 2nd of October 2006

Hated

1
Awful
by

"Hotel is very poor no entertainment very little selection of food and drink very much cater for the germans. No sweet water pool and the sports equipment is very poor.staff are very rude and unhelpful and the rep was useless. never again"

Holiday details

  • Travel date: Wed 27th of September 2006

Relaxing place to go

4
Good
by

"We had a brilliant time at Eri Palace. I travelled with my boyfriend, we are both 18 and wanted a relaxing holiday. The hotel grounds were large and the rooms were very clean. Had a few problems with ants in the room but nothing some bug spray wont solve!

Food was good, im a picky eater but always found something i liked and there was a large choice. The selection of alcoholic drinks are quite limited and i ended up buying my own from the supermarket and drinking that.

The only real thing that bothered me was the locations. It was on a huge hill and although this gave a great view from the pool it was quite a trek if you wanted to leave the hotel! Also not many of the hotel visitors or staff spoke english which could be seen as good or bad!

Overall we had a great time together! brilliant for relaxing and chilling out for a couple of weeks! I would definitly recommend it!"

Holiday details

  • Travel date: Tue 12th of September 2006

Great vacation

4
Good
by

"I had a beautiful 2 weeks in Eri Palace. Hotel occupies quite big area on the hill. There are 3 swimming pools. The biggest one with salty water and 1.8 m depth is placed highest. There is also 2 smaller pools, one for babies and one for children (from 70cm to 1,5m) also salty. From the pools, there is very beautiful seaview. Rooms are big and clean with TV and air condition, towels changed every day. the only minus is beacause some of them are very high on hill, and the way comes through tiring stairs. All Inclusive packet include 3 meals (breakfast 7.30-10.00, lunch 12.15-14.00, dinner 18.30-21.00), non-alcoholic drinks - something like coke and fanta, water, tea and coffee, and alcoholic - beer, rose and white wine, raki, ouzo, brandy.
AI bars are open at pools (10.00 - 18.00) and at the reception (10.00-23.00). There is also few computers at the reception with internet (4euro/hour). If you have your own laptop and cable you can connect to internet for free. Food was very good, and a lot to choose from.
The only minus is position on hill (tiring walk from the beach, or Limenas), and when I was, there was few groups of young boys - Dutch and English, who were always drunk, rude and very noisy.
Anyway I can recommend this hotel from whole heart."

Holiday details

  • Travel date: Wed 2nd of August 2006

Do Not Go Here

1
Awful
by

"we arrived at the hotel ant my first impression was 'WOW' its gorgeous... but i didnt know how wrong i could actually be.... the first thing we notice was that there was no alcoholic drinks for adults and the gym and what the hotel called a 'games' room was a death trap for children with tiles sticking up from the floor and a big flood in the guest toilets!!!! Then we found that there was hardly any choice for dinner, then we found out from and overheard conversation of staff, that the food was RECYCLED!!! if there was any left over they kept it for a later meal or even the next day!!!!! The rooms were clean but the swimming pool, although it looks nice, many of the tourists became ill because it was not cleaned out regularly!!!
Also, the hotel is set on the side of a mountain with stairs everywhere with no ramps for disabled people and there are no lifts or escalators! Not very gd for elderly people!
If you have booked a holiday in the eri palace or eri beach i think you should seriously take a good look at the hotel you will be staying at and i would transfer to another hotel!"

Holiday details

  • Travel date: Mon 6th of March 2006

RELAX AND UNWIND

5
Brilliant
by

"the hotel is very clean,the staff are helpful,spacious rooms,towels are changed daily,linen every third day,and the food was excellent.so many choices to choose from.ideal location if you just want to relax and unwind.quiet and peaceful atmosphere but plenty of night-life down in the town which will cost 5 euro in a taxi."

Holiday details

  • Travel date: Thu 1st of September 2005

Absolutely disgusting!!! If you read any review, read this one!!!!!

1
Awful
by

"Me and my husband have just returned from this hotel after a week to celebrate our 1st wedding anniversary. We travelled here in August 2014 after booking with Teletext. In all our years of travelling this is the WORST hotel we have ever stayed in. It is absolutely NOT a 4* hotel and would get a 2* at best. The staff are rude, the food is disgusting, freezing cold and inedible. They serve the same food at breakfast, lunch and dinner which meant we were ordering out every night - not what you would expect having paid for all inclusive. We wouldnt let a dog stay here. The room offered to us smelt so bad we nearly vomited, there was blood stains on the bed sheets, grime and mould EVERYWHERE - not fit for purpose in anyway shape or form. We were eventually changed rooms, having waited in reception for 7 hours. When we arrived at the hotel at 3.30am we could not even get a glass of water, the managers response was a simple 'NO, not until breakfast opened' 3 hours later. All inclusive is a joke - the bar closes at 10pm and the drinks are very limited. The hotel is located at the top of a very steep hill and there is no lighting which means to see we had to use our phone. The rooms are 'supposedly' cleaned everyday but they just make the bed (without changing the sheets) and empty the bins.

If you have children, you will regret coming here, if you are on a romantic break you will regret coming here. There is no entertainment, the facilities are either broken, on their way out or too dangerous to use. There is no lifeguard so children only have their parents to protect them. The toilets have urine all over them and are not cleaned during the day. The pool is not cleaned and so you will find bugs, leaves and all sorts in there.

I always write reviews as I think they are really helpful when deciding to part with a considerable amount of money, if you take notice of any please take notice of this one. I would never wish this experience on anyone - not even my worse enemy."

Holiday details

  • Travel date: Sun 7th of September 2014

Rating breakdown

  • 1 Location
  • 4 Beach
  • 1 Room
  • 2 Pool
  • 1 Service
  • 1 Value
  • 1 Food
  • 1 Cleanliness

its ok for a week

2
Poor
by

"just got back from eri sun village.Booked with olymic holidays. we was delayed 11 hours going from birmingham airport. we should of flown at 10.25am we eventually took off at 21.50pm hours. we had to wait for another plane as the one we was going on had a fault.arrived at resort hotel about 04.30 in the morning. non speaking english guy booked us in and gave us a map to find our room. the room was very hard to find as there were no lights on around the appartment blocks.i had to use the torch on my phone to see where we was going up a very steep hill.room was very basic two beds dressing table wardrobe safety deposit hairdryer fridge. shower sink toilet. sheets looked clean but mattress smelt dirty. tv no english channels. aircon didnt work unless you paid 3 euros a night. safety deposit 15 euros a week. the apartment blocks are up a steep hill and if unlucky enough to get one at the back you have along walk to the pools and for your meals. food was nice always something to eat. some greek dishes. salad bar basic and sweets the same every night. breakfast egg bacon sausage. was ok. toast forget it. it took to long 10 times through the toaster to get it to go brown. too many wasps around the jam some actually stuck in the jam not nice.poeple complained but they didnt seem bothered by it.
There are two pool areas one salt. one very quite with no bar. the other nice with bar plenty of sun beds but you find everyone trying to get the same sunny spots. polish with no manners pushed there way under my unmbrella.GET YOUR OWN.
Drinks not much choice saki ouzo brandy cola lemon soda water orange juice. the rest you had to pay for. at 11pm the bar closed no service after that.you cant even buy a drink. very boring at night nothing to do. a long walk to the beech down a very steep road. you need a taxi back 5 euros. beech was pebble not very big.

all in all this is not a four star hotel. more like apartment blocks. pool 8/10 bar 4/10 room 5/10 food 6/10 location 3/10 weather 10/10.olmplic reps non had ring office to see what time the coach picked us up for airport. "

Holiday details

  • Travel date: Sun 18th of September 2011

Rating breakdown

  • 1 Beach
  • 2 Room
  • 4 Pool
  • 2 Service
  • 3 Dining
  • 2 Amenities
  • 3 Food
Write A Review

Hotels near Eri Sun Village Water Park

Stayed at Eri Sun Village Water Park? Share your insight.

Top traveller tips for Eri Sun Village Water Park

  • nikkisha29 by nikkisha29

    "Cafe Bar Crystal which is a new bar.modern, cheap, great food and secure play area for children "

  • biddy1 by biddy1

    "need more transport shuttle bus only seats 9 people at one time. not for older people. "

Similar hotels around Eri Sun Village Water Park