10 Traveller reviews from Holiday Watchdog
Nice property right on the ocean.
"Overall very nice hotel. They had a major renovation on the property, and it looks fantastic. I stayed in one of the rooms that shared the private pool with the room next door. It was beautiful, and the occupancy seemed pretty low, so I didn't have to share the pool with anyone! They public pool area is beautiful, as is the restaurant. The front desk manager seemed really friendly and pleasant, and the service was pretty good. The room was spotless, though it seemed like they were still working out the kinks with room supplies since they reopened. Some times there would be only 1 glass in the room, sometimes 2, and other little things like that. As a note, there is a small motorized train that tours around the town. The station is right across the street and it's not too expensive, but a fantastic way to get acquainted with the town if you have never been there."
- Travel date: 8th July 2010
An extremely stylish - well designed hotel in a very good location
"We've spent a 5 days vacation in Crete and stayed at The Island hotel as our travel agent suggested it as a totally new fully renovated hotel. We were amazed by the extremely stylish and well designed areas all over the hotel, the lounge bar with the big purple sofas - we met a lot of people there- cause everybody are sitting next to the other, so by the end of the night we all know each other (very clever thinking of the designer) and our very nice and sexy but yet comfortable "Cool" room with the open bathroom were we had douche while having nice view of the sea. Even our balcony had a really stylish curtain. We had remarkable buffet breakfast at the restaurant veranda opposite the sea and dinner with a large variety of tasteful dishes and fresh salads. Staff were helpful, they helped us a lot with our excursions around the island by suggesting us places to visit. I must not forget to say about the mirror TV inside the elevators (two times I stayed inside on purpose cause I wanted to watch my favourite video clip...). It is a really relaxing place without noice, exceptional facilities and services, we enjoyed a lot our stay there and of course we will return ..."
- Travel date: 7th June 2010
Very very good hotel
"don't read the old reviews, the hotel is reopened in 2009, and it looks fabulous, like a 5stars + hotel. It's a very good choice, you won't regret it!"
- Travel date: 15th May 2010
"We went to Pantheon in july 2007. We expected a very beautiful trip , but it's wasn't. The most important problem was the room. We pay for a normal room, but we must to stay in a bungalow without windows, only with a door; it's smeel very bad and it's was very ugly. It's a single thing good on Pantheon- the beach. The services had some problems, in conclusion don't go there."
- Travel date: 14th April 2008
"The hotel is beautifully situated on the Sea of Crete but that's where the beauty ends. The front desk staff were barely cordial. We had to pay to get a key to the room safe. The room was clean but sparse. The elevator was rickety and dirty. There were no pool towels available so we had to use the room bath towels. The loungers at the pool were hard & uncomfortable - no pads. The breakfast buffet reminded us of a school cafeteria - questionnable food and noisy. When we asked at the desk about tour information they didn't have any. Thankfully our stay here was only a few days."
- Travel date: 18th November 2007
A Big Disappointment
"Crete was one stop on our four island tour and the Pantheon Palace was the low point of our whole trip. We arrived late in the evening to find out that we had a garden view room and not a sea view. Not their fault, but a big let down. What WAS their fault was the state of the room we were given the first night and the nature of the 'garden'. It was a row of palms right under the balcony and an ugly vacant lot opposite. We were told that we could upgrade, for 30 Euros a night, to a VIP room, with private pool. We went to look at it but it was in a neglected looking part of the hotel complex and was very unappealing and really not worth the extra cost. We were given a sea view (at an extra cost) for the other 2 nights, which was a huge improvement. We were on the all inclusive plan but were unable to eat most of the food. We had breakfast in their dining room, but stuck to a boiled egg, an orange and coffee. If we had toast, we had to take the bread from the bottom of the pile because of all the flies around. That was really disgusting. We were fortunate to find an excellent restaurant, Mylos, right down the street so we avoided the hotel as much as we could. The front desk staff was the least friendly we encountered in Greece and the hotel had a really run down, uncared for look to it. We once attempted to get a drink at the bar but gave up after around 10 minutes of being ignored. The staff was very noisy early in the morning while cleaning outside. To be fair, I have to say the beds were comfortable and the young girl that did the housekeeping in our room was very nice. That's the best I can say about this hotel."
- Travel date: 7th October 2007
Not as bad as these other reviews make out to be
"My husband and I just got back from our two week honeymoon to Greece. For the first four nights of our vacation we stayed at the Pantheon Palace. Unlike these other reviews suggest, we found that there was a lot of variety in terms of the food. The hotel put out buffets for breakfast and dinner and we couldn't find anything to complain about. We felt the same way about the pool and the beach that the hotel faces. The room itself was small and far from breathtaking, but the view from the balcony overlooking the sea was spectacular. I have found most rooms in Europe to be small, and not up to North American standards of a four or five star room, so I wasn't surprised to find that instead of a double bed, we were given two single beds put together. The bathroom wasn't amazing either, but everything worked. We didn't spend a whole lot of time in our room anyway, so if you're active people like us, the room won't bother you so much. One suggestion I would make if you are going for longer than four nights, is to book the V.I.P. (all inclusive) package which entitles you to all the alcohol you want, plus a few other perks. Almost all of the families and couples staying at the hotel had V.I.P. bracelets on, so we definitley felt out of place in that regard. If you are staying at this facility for a short time like we did, then you shouldn't be disappointed. I wouldn't recommend it though as a place to stay at for a 1-2 week holiday simply because you will get bored. Although there are a few shops and restaurants in the area, there is not a whole lot to do besides that. We rented a scooter for a day (for about 25 euros) and that allowed us to travel to the Crete Aquarium (nothing special), Heraklion, the capital city (where there's really nothing to see) and to the Palace of Knossos in Knossos (that's cool....a structure from 1700 B.C.)...but after four days, I guarantee you that you will be bored. Two other things that you should know are: - Like on most beaches in Europe, you should expect to pay between 4-8 euros to sit on the beach. That was certainly the case for us when we went to the beach that is advertised as being part of the hotel. - Secondly, expect to be the only English speaking people staying at the hotel. That didn't really bother us, but it might bother some of you who like to socialize a little more than us. There was one other couple that we ran into that spoke English (they were from Britain). The hotel is a popular vacation spot for Italian and French speaking people. Hope this helps."
- Travel date: 16th August 2007
Hotel has only 2 stars! It's unpleasant hotel!
"Hotel has only 2 stars not 4 stars! It's a old hotel, the accommodation has old & dusty wardrobe. The bathroom is smallest & old, haven't deodorant for toilet. Food isn't variety. Position is very good, but it's necessary that this hotel will be recondition. I don't recomend this hotel now for your holiday!"
- Travel date: 28th July 2007
"Arrived at the hotel only to be greeted by less than friendly staff. The restaurant staff were very unprofessional and very unorganised............. and if you like spag bol every night you would be very happy. The variety of food is extremely limited, and so is the service. WOULD not return to this hotel. If you book all-inclusive and you get drinks on the last day then lucky YOU. PLEASE DO NOT BOOK THIS HOTEL (HOSTEL) if you are looking for a 4 star as this hotel is only worthy of 2 stars.........."
- Travel date: 25th September 2006
Not a single bit of the service has been...
"Not a single bit of the service has been adequate to the one that should be available in a 4 stars hotels like PP claims to be. The staff is extremely inhospitable, grinning at you and complaining if you ask something out of the ordinary (not a room with an original painting of Picasso hangin' on the wall... simply a cup of hot milk for breakfast). The front desk staff is not helping at all... if possible, they try their best to create you problems (they didn't want to give me back my flight voucher, that was together with the hotel voucher). The bar staff in one of the salons turns off the light at 12.30 without warning you at all, and regardless of what you are doing in the room and, if you don't go in your room just a bit later, the security staff follows you all the way round, until you go to bed. One guest arrived late in the night got hurt because no one took her luggage to her room (neither accompanied her) and the lights on the path were switched off and she felt down. The staff told it was not a problem of theirs. The animation show had to end within 11.30 PM and the music might go on (on low volume) just up to midnight. All inclusive guests were treated with (if possible) even less respect than the FB/HB ones, with each service provided one step lower, in comparison with others. No one should go to this hotel / village. "
- Travel date: 16th November 2005
The Island Hotel is also called
- pantheon palace beach gouves
- hotel pantheon palace beach