Gouves Park Holiday Resort
About Gouves Park Holiday Resort
- high speed internet in room
- swimming pool
- free internet
- bar lounge
- free parking
- public wifi
- wheelchair access
- air conditioning
- meeting room
- non smoking rooms
- flatscreen tv
- concierge desk
- family rooms
- multilingual staff
- breakfast buffet
- airport transportation
- outdoor pool
- car hire
- currency exchange
- english amenities
- fax photocopying
- french amenities
- 24 hour front desk
- game room
- snack bar
- free breakfast
- private balcony
- german amenities
- greek amenities
- italian amenities
- sun terrace
- polish amenities
- bicycle rental
- russian amenities
- reduced mobility rooms
- table tennis
- kids activities
- tennis court
- special diet menus
- poolside bar
- kids club
- dutch amenities
- convenience store
- entertainment staff
- water park
14 Traveller reviews from Holiday Watchdog
Good service poor accomodation
"We have come yesterday from this hotel (room 5205) after our 10 days vacation. It has been our first visit at Crete. To be honest I did not know what to expect after all the reviews which I have read.
The service was very good. People are very friendly and love the kids. Food was so, so (several times was lunch almost uneatable). I would expect from 4 stars hotels better quality of the food. We had a room with 4 beds (2 for me and my wife and 2 for our small kids) and it was quite small with view onto some field and garbage place. That was not nice at all. Since Kato Gouves is very close from the airport the airplane were flying all the times over this area in not really high altitude and were noise even in night time.
Beach was about 400 meters and I would not describe it as an attractive beach. Especially if I will compare it with beach at Vai or at Matala...
We would be bored and not happy at all if we would not have any trips out of this resort. We have rent a car for 5 days and each day we have been driven over 200 km across the island. We left the hotel after breakfast and arrived at the dinner time.
I was shocked by the number of Polish, Russian and of course German tourists at this hotel. Especially Russian tourists were everywhere. I felt like I am in Russia.
I definitely can recommend visiting Crete to everyone however even after discussion with Dutch people who has been there several times it is better to avoid the areas from Heraklion all the way to Agios Nicholaos which are the most tourist resorts. For the next time we plan to go either to the area near from Chania or to the east to Zakros.
- Travel date: Sun 5th of June 2011
"We stayed at this hotel 10 days with friends and found it quite good. Accommodation is very good, room was nice, clean and with nice balcony. Nice big territory, 3 pools, tennis, football, volleyball, mini golf and other games. Just restaurant doesn't have enough place for all guests and sometimes there is traffic and difficult to find place to sit, but it's not big problem. Every evening there is shows at amphitheater and we really liked it, it was very funny and nice. At hotel working really great animation team. During the day you can do aqua aerobic, aerobic, gymnastic, volleyball, football, darts with them and play different games. We will never forget crazy football animator - Dorota!!! Funny darts game with Mira and sport activities and dancing with Kamila and Emily. We miss them and time at Gouves park!!! Hope to meet again."
- Travel date: Fri 6th of August 2010
Nice hotel, nice staff, awful food, awful guests
"Oh dear, this hotel could be very nice, but it needs some money spending on it. The main bar is a room with chairs, no pictures, no atmosphere and certainly nothing which would make you think you were in Greece. The so called Sports Cafe sometimes had the football on, but with no commentary, as the music was always playing. As for the entertainment.......it was virtually non existant, apart from a bunch of kids, trying to entertain adults. Oh, and they played German nursery rhymes to the children. Great if your kids were German!The garden areas looked shabby. Our room was VERY nice, however the food was the worst I have even had on holiday. It was clear they were working within a very limited budget. The same everyday was dished up. OK if you like pasta (usually two types every day. Chicken was served, but it was mainly bones. The other meat (always lamb or pork) was VERY fatty and once again full of bones. There was water melon EVERY lunch time and EVERY evening (because it was cheap?)and not much else in the way of fresh fruit. To be honest, meal times were a nightmare. Not only was the food bad, but often you could not find a table because the restaurant is too small for the number of guests, although the staff were very nice and worked hard trying to cope with clearing tables. As for the standard of guests staying at this hotel..........Polish and Germans mainly, who grabbed at anything they could find, only to drob most of it on the floor creating more work for the staff. It was like a zoo. You were supposed to be "formally dressed" for the evening meal, but people sat in T shirts and shorts. This was the first time I have been to an All Inclusive in Greece.....never again ! Ouzo, Brandy, wine (awful Greek stuff) soft drinks (awful) and beer were the only things included. Vodka, whisky etc you had to pay extra for. This is rated as a 4 star hotel. Not by my standards. I would give it 2 stars maximum. Shame really as it could be a very nice hotel."
- Travel date: Sun 18th of July 2010
"hotel was very clean but as for the food it was rubbish i wouldent give it to my dog,if you like carrots and chocolate mousse for breakfast this is the place for you .this hotel is not geared up for all inclusive and certainly not for the english ;mealtimes were like being in a zoo with german and poles plates overflowing with food mostly onto the floor or your flipflop after two days of trying to eat utter garbage we resorted to eating out which defies the object of going all inclusive;entertainment was non existent'drinks were poor had to pay for good stuff'am trying to find a positive but cant ;have been going to crete for twenty years love the greeks but have to say apart from the cleaners the staff were the most miserable and unhelpful i have ever met please dont waste your hard earned money"
- Travel date: Thu 1st of July 2010
Go if you like Frankfurters
"Hotel was clean, rooms were cleaned every day with fresh bedding and towels....the local beer, wine and the only two shorts that you could have as all inclusive (Ouzo and Brandy) was good although all inclusive ends at 11pm.....thats the good bits over with.
The food was diabolical.....carrots for breakfast with chocolate mouse!!!! really not appetising....85 per cent of the hotel guests were german and were cattered for...if your English...dont go here! Its like feeding time at the Zoo.
If a pub quiz one night a weeks is your idea of entertainment than you will have a blast.
Some staff were great others were miserable so choose who you speak to wisely.
- Travel date: Thu 1st of July 2010
Gouves Park Hotel
"The overall cleanliness of the hotel 10 out of 10. Rooms were cleaned on a daily basis and clean towels replaced daily. Poolside areas were attractive and well kept. There was no entertainment whatsoever when we went in October. They also closed down the sports bar so we was left with only one other bar. Beware when booking all inclusive. You only get beer, a very bad red, rose and white wine, ouzo and a very bad brandy. That is it. They also advertise of a day you have a selection of pizzas, hot sandwiches and a multitude of cakes. What you actually get is a dried ham roll, a piece of white bread with a little bit of ham on it and a dry piece of cake. Not very tempting. Also you need to be aware that this hotel does not cater for the English in the slightest. It is very German orientated. I also got the impression that they didn't really like the English! Finally the restaurant. Breakfast was a good selection. Lunch and dinner. On the whole okay if you are not that fussy. We actually did go all inclusive but spent a lot of money eating out as the food was very repetitive."
- Travel date: Mon 27th of October 2008
The hotel rooms were clean and large but...
"The hotel rooms were clean and large but there the good stops. Although FOUR star accomodation we had our towels changed only once in the week. The towels and the sheets were very tatty the sheets had holes in them, which one sheet and hole were made bigger unfortunately with your foot but still did not get changed until fourth day. The food was the same each day for lunch and dinner. The meat was either processed, extreamily fatty and one day consisted of just bones. I used to give my dog the same! We had liver THREE times in one week. The wine was watered down and beyond description for taste. The resturant it self was so caotic with no system people went back and forth bumping in to each other, the result was several accedents. Glass shattering that was kicked under a table by a waiter! Also the place resembled a chimps tea party after the first 15 mins as people slopped food around it was never cleared up and you had to stand away from the serving tables or your clothes would get covered. It all got beyond a joke and although all inclusive after the third day we ate out at lunch and one evening.The entertainment kids tried their best but it was very amaturish like pantomine gone wrong, but it was cheap, the 'animation team' as they were called were there all day, bless them. In the evening 'shows' they were tired out. Good job the football was on. The hotel was filled with Polish and Russian families there was only six English, us included. We also found the staff very unhelpful the plug/swipecard broken to get into the room, the bathroom floor flooded every time you had a bath as it could not cope with too much water flowing away at once but it did have very hot water every evening. All in all the beach was good and very friendly and the Astir hotel on the beach had a excellant food bar, but I would NEVER go back or recommend this hotel unless maybe as two star."
- Travel date: Tue 1st of July 2008
Overbooking seems to be a regular occurr...
"Overbooking seems to be a regular occurrence, judging from the reviews I have read since returning from our holiday (only wish Iâd checked them out beforehand) and from the number of fellow-holidaymakers who were forced to spend 2 or more nights in another hotel.
We got a decent room (family room, with a ladder staircase leading to the master bedroom above) to compensate for the disruption but I donât think the hotel has earned its 4 stars. 4-star touches like shampoo and shower gel were missing, the hairdryer was super glued to a drawer by the TV in the master bedroom (why not in the bathroom near the mirror?) and there were no beach towels for hire.
The Reception staff were unhelpful, blasÃ© to any complaint. To them you were just a number. Although the grounds of the hotel were OK the area immediately surrounding it was a building site, our room looked out onto waste ground.
The beach was a 5-minute walk away, but very small and extremely crowded (6 Euros for a parasol and two sun loungers). Gouves itself is by no stretch of the imagination picturesque and the hotel does not have enough facilities to keep you amused. Better to hire a car and explore.
You can get a bus into the capital Heraklion, which has lots of shops and a nice seafront (port). But beware, the shops close early in the afternoon and don't reopen until after 5 pm.
There was apparently a kidsâ club but not much other entertainment during the day (ping-pong, water polo in the morning, volleyball or football in the evening. One single all-purpose court for tennis, volleyball and football!), Very little evening entertainment, geared mostly to German speakers, I had lots of early nights out of boredom!
Donât get excited by satellite TV, thereâs nothing for English-speakers. There were not enough sun loungers and parasols (several parasols unusable) by the pool, which led people to reserve their places before breakfast.
Despite staggered mealtimes the restaurant was crowded and hectic, with a canteen atmosphere (no tablecloths, only placemats). The menu was not varied enough (pasta and Bolognese sauce every day) and the food not particularly well cooked but you could always find something to eat.
Lots of recycling, so that meat served the day before would turn up in a gravy the next evening. One morning there were even carrots on offer for breakfast! Not a good choice of vegetables or fruit (only oranges, apples, kiwi, the odd peach and melon, melon, melon). Sickly sweet desserts, jelly and ice cream.
Drinks were either watered down beyond recognition (orange and grapefruit juice at breakfast) or a sickly sweet chemical concoction (cola, lemonade, lemon/limeade at lunch and dinner). Beer and wine were OK, but no still water unless you paid for it (so much for all-inclusive). Only fizzy drinks and tea available at the poolside snack bar; snacks comprised what was left over from breakfast and cake in the afternoon.
- Travel date: Wed 15th of August 2007
Gouves park hotel was newly built and ve...
"Gouves park hotel was newly built and very nice, however it was situated next to a building site and you couldn't sunbath near the bottom pool because of the sickening smell of sewage.
There was little entertainment in the day and there was no entertainment at night. There was one bar that you could drink in which was small and cramped, ended up having an early night every night because of sheer boredom.
The food was ok, but very repetitive.
The whole complex is geared up to Germans with the food. The staff could hardly speak a word of the queens so you find yourself making your own entertainment, with great difficulty.
There was no welcome meeting when we got to the hotel so we didn't a half of what was available until the last night which was useless.
But the worst is the rip of package they call all inclusive! You had to pay 5 euro's a day for a minimum of 5 days if you wanted to drink spirits. And everyone in your room had to pay even if they didn't drink spirits! All inclusive means local spirits in my opinion (And most others, reading the reviews) it was a complete rip off; to be honest I was very glad to leave!"
- Travel date: Fri 1st of June 2007
Very disappointed with our holiday, we w...
"Very disappointed with our holiday, we were informed we would have a double room overlooking the beach or a pool. Our room was a twin with a sea view if you were willing to stand on a chair and strain your neck.
The holiday was also described as all inclusive, I was shocked to be charged 3 euros for a coffee at the sports bar on the first night.
The all inclusive package included wine with your meal which tasted like vinegar, local beer, soft drinks from a mixer which rarely mixed property and chiller with a quantity of rather stale rolls.
The poolside snack bar offered a coffee machine and the left over snacks from breakfast/ lunch. 'Ultra all inclusive' could be purchased for an additional 6 euros per person per day, this covered several local spirits. Etc
The hotel was situated on the internal flight path for the airport with arrivals at all times throughout the day and night.
The hotel was block was new with reasonable sized rooms, but there was no sound deadening and every sound was heard throughout the day. Very difficult to sleep indeed.
The hotel was mainly German and most staff were miserable and rude.
I wouldn't recommend this hotel to anyone and would suggest it is avoided at all costs."
- Travel date: Tue 10th of October 2006
This hotel has been a total eye opener....
"This hotel has been a total eye opener. If this is what they call all inclusive I think I may go self catering next time. Having arrived at 5 am we found that one of the rooms we had booked was not ready, this despite Sunstar Leisure assuring us it would be.
The rep just laughed when I phoned her and did not call me back when she said she would. Having been back a week I still have not had any contact from her (customer care).
The hotel food was often undercooked and the drinks were only included if they were made locally.
I could go into a lot more details but think you will get the idea about the hotel and Sunstar Leisure.
Best advice I can give is give this place a wide berth."
- Travel date: Wed 4th of October 2006
This hotel is mostly for Germans - Food...
"This hotel is mostly for Germans - Food and Entertainment wise. Be prepared to make your own entertainment and eat out! The animation team were struggling to speak English, from the limited times we saw them they seem to be getting paid for nothing.
The hotel is brand new, lovely big rooms. Pools very good, plenty of sunbeds.
Choice of drinks were extremely limited. Food was even more limited. Restaurant was far too small for the number of guests.
Beach nice and sandy - 5 minute walk.
Gouves town was very quiet but sufficient little souvenir shops."
- Travel date: Wed 31st of August 2005