15 Traveller reviews from Holiday Watchdog
Oh dear - didn't live up to the hype
"Booked this hotel as it was described as a Boutique hotel and website pictures looked good. Unfortunately it was more like a Travelodge ...
Pool wasn't very nice - and their "ecological" water treatment will stain your white bikini or shorts to a yellow colour (and it doesn't wash out).
Restaurant - staff were very scarce, and we even had to lay our own table for breakfast one morning, despite the restaurant being quiet. Not very boutique! Food was edible, but plates were not cleared very quickly.
No porters available to help us with cases, we had to struggle up and down stairs with them ourselves. Not what you expect from a posh hotel.
Room was very basic.
Overall, a basic hotel, but certainly don't expect any boutique service - it just ain't there."
- Travel date: Tue 27th of September 2011
Elounda Palm Hotel - 'Average, overpriced hotel!'
"We booked this hotel for our honeymoon, largely based on the Elounda Palm website (fantastic work from whoever built the website!) and followed up by other customer reviews. As this was our honeymoon we booked the shared pool junior suite as a little luxury. To put our review in context we had expected that the hotel, based on its rating, website, and more importantly the amount of money we had paid, would be something a bit special, unfortunately however we found the room to be little more than a nice standard 3 star studio.
Room (junior suite) - As above, the room is small 3 star studio quality room. It is nicely decorated and kept clean but was not what we had expected. The bathroom is very small, with no bath. There is one small in-built wardrobe, with two small drawers (not really adequate if you are staying for two weeks), the fridge in the room is very small. Overall we did not find the room to be particularly bad but lacks any aspects that would set this apart from any other hotel.
We asked to upgrade our room to the Senior Pool Villa on arrival, given that this was free for the 2 weeks we were there. Half hoping that the Hotel might have been generous given that we had told them it was our honeymoon, we were again disappointed. 400 euros per night was the quoted rate, which even after some haggling we could only get them to reduce to a minimum of 150 euros per night. Having already paid over Â£2k, we felt that another Â£3k was a bit much! And so the Senior Pool Villa sat completely empty for the next two weeks.
The shared pool was nice (albeit pretty cold) and for most of the two weeks we had it completely to ourselves, with no-one in the suite next door. Again though the Hotel let themselves down, by having a number of problems with the water flow over the infinity edge, resulting in it get filled up by some friendly floating bugs. We complained to be told that it would be cleaned in half an hour (it was finally cleaned 3 hours later). We got the same excuse the following day, and by this point, a bit fed up, simply asked if we could get the pool net to clean out the bugs ourselves. When they said they could not find the net, and just wait until later (by which time the sun was setting) it almost ended up in the receptionist going in to clean out our pool by hand.
Hotel food - We booked bed and breakfast, so can't comment on the evening buffet. Breakfast was fine, again nothing special as we had maybe expected but generally ok.
Location - Elounda itself is a nice resort, albeit a little small for anymore than one week, so you will need to hire a car and see some of the island, if you intend to stay any longer.
The hotel location is a good 20-25 minute walk from the main square (which is where all the restaurants and shops are concentrated), again don't be fooled by the 1km from the resort centre description as this is the distance to the first bar and not the centre.
Restaurants - All restaurants we ate in were pretty good, no complaints about any of them. The ones that stood out though were definitely the Vritomatres (the main restaurant in the square), Leonidas (in the square) and the Tryst (one of the closest to the Hotel).
Other Tips - Spinalonga is defintely worth a visit, although if you have young kids or walking difficulties, I wouldn't make the trip. The lake in the centre of Agios Nikolaos is a must and the restaurants round about it were all very nice. Finally, if you do hire a car, do not miss the small town of Koutoulofari, in the hills about a kilometre above Hersonissos. This is where we are going to stay if we ever go back to Crete.
Overall then the hotel is average and if you were to pay Â£300 per week, you would come back thinking you had done quite well but when you are paying more than Â£1000, you will be a bit disappointed."
- Travel date: Wed 20th of May 2009
We are two thirty something women who sa...
"We are two thirty something women who saved for a classy girlie holiday. We arrived at the airport at 8pm, when we got on the bus the rep announced he would only be staying on for three drop offs then he was going home! We were left on the coach with a Cretian driver who dropped us at the side of the road with our suit cases and pointed down a hill, got in his coach and pulled away.
I would like to say it gets better BUT we were in for more!
The hotel itself was wonderful, stunning pool, lovely bedrooms with full size walk in shower and lovely views. The brochure advertised the hotel as 4 star half board but what they neglected to tell us that it was buffet style. The food had no labels on it and all smelled the same. It became a game between us and some other guests to guess what we were eating as it could have been anything it was so non discript. After a few nights we stopped eating in the restaurant and walked into Elounda.
The hotel was run on a skelton staff and areas of the hotel were closed. The only saving grace was an English girl who worked the evening pool bar and made you feel very welcomed. We found the rest of the staff quite uninterested and almost as if we were putting them out by being there.The beach was a 35 min walk away down a busy road with no footpaths and the public transport was as good as the food!
Its a good job we went with a gung ho lets enjoy it anyway attitude or it could have a been a disaster. Oh and to top it off I got a bug that had been going round the hotel and spent 24hrs attached to my nice bathroom, but don't worry the rep confirmed Olympic new about it and was investigating. Made me feel a whole lot better, not!"
- Travel date: Thu 19th of June 2008
This hotel is lovely in that the rooms a...
"This hotel is lovely in that the rooms are spacious and clean, the pool area is beautiful, and we had no problems finding a sun bed. We had clean towels every day, and the pool bar staff were very friendly, how ever it was let down by the food, booking half board we did not expect a buffett in the evening, with a lot of the food being not warm, and we did not always know what we were eating. There was not a lot to do in the evening therefore we usually ventured into the village.
The village was a 20 minute walk, and to get to the beach was a 35 minute walk.
I would highly reccomend the jeep safari trip, where you are taken up in to the mountains, and eat at a local taverna, however the boat and bbq trip was a nightmare, badly organised and far too many people.
Overall the hotel is idea for a pure relaxing away from everything break, but not for any one who needs entertaining or a lively nightlife."
- Travel date: Fri 13th of June 2008
Go 'junior' if you can
"The hotel is not as nice as it looks on its website, but they rarely do. However, it was good quality for the price. Its dÃ©cor is modern and bright by most Mediterranean hotel standards. The bar and restaurant, although we did not use them, looked comfortable and stylish.
Iâm glad that we booked a junior suite, as the views of the sea and mountains were beautiful and the standard rooms on lower floors had little privacy and garden views.
The room was quite basic, but the bed comfortable, and it had some nice decorative touches. Of course you donât go on holiday to watch TV, but the hotel could invest in a couple of English language channels â maybe just showing the news - as many of the guests while we were there were British.
It was particularly good to have a private pool, although thereâs nothing wrong with the main hotelâs. You do share with the next-door suite, but it was empty while we were there, so we had it all to ourselves. I was surprised that the water was so cold in September, but you did get used to it.
The âup the hillâ location meant that it was pretty quiet and peaceful, although I think the walk would be quite tiring for older or unfit people. Having said that, a taxiâs only three Euros.
Hope I havenât sounded too negative, because we thoroughly enjoyed our time in Elounda and the hotel was a perfect base. I would recommend it, but suggest asking for a junior suite.
Oh, and Iâd thoroughly recommend the Olondi restaurant. It has a lovely seafront location, fast and friendly service, FRESH bread AND BUTTER, and VEGETABLE moussaka. Which was nice."
- Travel date: Fri 21st of September 2007
"We stayed at Elounda Palm from 3sept till 12sept.... The hotel was as superb as described in the other reviews....
We want to go back... right now... :-(
If you want to visit the area then you better hire a car. There are lots of reliable firms who can help you out."
- Travel date: Mon 17th of September 2007
Great, but skip the food
"We have returned today from a weeks stay at the Elounda Palm. We were fortunate enough to have one of the better rooms that had a fantastic view (room 303), but heard plenty of other people complaining that they had either no view or looked over the car park. We booked half board but wished we had just gone b&b as the food was very poor. We ended up eating out most nights just to get a decent meal. We highly recommend The Ferryman, typical slow Greek service, but fantastic food and wine. We also recommend the All In One cafe/creperie in the main square which is fantastic for drinking a late night coffee and watching the world go by. The breakfast at the hotel was exactly the same each day and was not particularly appetising. The bar area by the pool is nice, expecially if you get one of the seats in the covered area. Be careful of any added extras as we were caught out by the charge for the room safe even though there was no information in the room. Also rececption never told us anything about meal times we had to chase them for this information. One little tip, hire push bikes and cycle across the causeway and follow the road round to the right, about a mile along on the right there is the most fantastic sandy bay which is very hidden. A great way to spend a couple of hours. Be aware though that the party boats use this as a swim stop and it may get busy. All in all, a lovely hotel but was let down by the restaurant."
- Travel date: Mon 17th of September 2007
Wonderful part of the world!!
"We stayed at the Elonda Palm for our 1st part of our Honeymoon on 28th August 2007. We are actually going to Malaysia and Thailand at Christmas as our main honeymoon but wanted a relatively cheap week in a relaxing place with good standard accom and good places to eat. Elounda has numerous harbourside restauarants that specialise in fish and the infamous Gyros (kebabs) which are absolutely gorgeous. The walk into Elounda is about 15-20 minutes but a taxi is only 5 euros. All the good properties appear to be a little out of Elounda itself. I would definitely recommend visiting Elounda and Ag. Nic (12 euro taxi) for an evening meal / entertainment simply because of all the lovely restaurantsas. The dinner is nice but it does get a bit repetitive, breakfast is also okay, very greek. We stayed in the Junior Suite and had a wonderful views across the bay and pool was perfect for unwinding at the end of the day. We stayed in room 502 which was a little set back from the other Suites and shared a pool with just one other property. The room was cleaned every morning to a good standard. All in all we had a wonderful time and the staff here, and in Crete itself were superb, couldnt do enough for you and would certainly return again. Thank you Elounda Palm!! :-)"
- Travel date: Tue 11th of September 2007
Lovely staff and nice and quiet great to unwind
"Breakfast could have been better, not as described (American Buffet)
Evening meals became a bore, suggest you go B&B and explore the fab restraunts with real Greek atmoshere.
Cleaning was pretty poor, dirty glasses and cups left in the room for the whole duration.
Linen was poor with holes in the sheets and towels.
Rooms were a good size and bright with fabulous views.
We had to endure the noise of a pressure washer all day and then the pool was emptied and cleaned without prior warning and was not accessible for a whole day! with no Health and Safety, cording off the pool while empty!!
Beware the small balconies on some rooms as the ballustrades are flimsy and not safe to lean on!
The staff serving food and drink were the best we have ever come across and could not have been more helpful.
MAKE SURE you keep a tab on your bills you run up as they leave it until the very last minute to sort out, in our case I mean the last minute, even after asking for the final bill two or three days previous."
- Travel date: Tue 28th of August 2007
Lovely hotel, great staff
"We spent the first week of our honeymoon here and stayed in the villa for the first 5 days which is beautiful. We were in complete luxury and really enjoyed it. I couldn't find any fault with anything in the Villa and highly recommend it, particularly if it is a special occasion.
We swapped to a suite for the final 2 nights which was also very nice although I am not that keen on a bed platform as I have back problems. The only downside was that you are very aware of the other people sharing the pool. But our neighbours used the pool at different times to us so it was fine.
The staff at the hotel are lovely - very approachable and professional. They made us feel very special and added to a very enjoyable stay.
If were back in Elounda, we would definately stay here.
Food: hotel food is fine but we enjoyed Nikos Fish Bar in Elounda the most. Fantastic food and very Greek."
- Travel date: Mon 6th of August 2007
"Spent a week at elouda palms hotel in first week of July.
Lovely hotel, (not too big or too small).
Food fine, lovely pool, great room (we had a "bungalow", which had it's own big balcony with a sea view).
10 min walk into town for resturant etc.
Hire car recommended so you can drive to nearby beaches if you want to.
Staff friendly and helpful.
I'd stay here again."
- Travel date: Thu 12th of July 2007
Wonderful time at Elounda Palm
"The Elounda Palm is a lovely hotel with great, friendly staff. We stayed in a Junior Suite, which is well worth the extra money -we shared a pool with two other suites and as they rarely used the pool we essentially had a private pool. Perfect for relaxing. Room service is also very good quality and not very expensive - about â¬6 for a tuna sandwich with chips. The rooms were decorated nicely with turquiose curtains etc. but essentially the rooms were the same as many greek hotel with the white washed walls. The bathroom was lovely with an excellent shower that had differing functions.
The outside area was small but lovely, my only complaint would be that we did not have a parasol, which left little shade to be had in the midday sun.
Elounda itself is a â¬5 cab ride away and is a lovely little town, with lots of different restaurant and a not-to-hectic night life. There's lots of great seafood and fish to be eaten. I would recommend a restaurant called Marilena's which service the best king prawns!!
Overall this hotel is excellent value for money, and the only place I manged to find where you could get a (semi) private pool for this price. Would definitely recommend and hope to go back to one day."
- Travel date: Fri 6th of July 2007