smartline Neptuno Beach

3st Vagias, Heraklion, Crete 714 14 Greece
4 star hotel


Ratings summary


50 Traveller reviews from Holiday Watchdog

OK But certainly Not a 4*


"I have just returned from the neptuno beach with my family. I went with very high expectations of the hotel from the reviews i have read, however when i got to the hotel i was very disappointed. The hotel is given a 4* rating and you expect a certain standard no matter where you are in the world. The neptuno i'm affraid to say does not have it. I would class it certainly no higher than a 3* and in certain aspects even that is too good. The pool is far too deep for children starting at well over a metre and going up to 2.6 metres. My 9 year old niece could just touch the bottom at the shallow end, luckly she could swim so it did not stop her using the pool. The rooms are small but ok, however when i went into a family room they were far nicer. The mini bar is not restocked every day so you only get a small bottle of water, coke and orange once when you arrive. The meals are good for the first 3 days after that you realise that they are basically the same, after a week of the same food you've had enough. The hotel is set away from the main town and to get to the shops you have to walk along a very dangerous stretch of road for about 500metres before you reach a pavement, with small children this is very unsafe as it is a main road.
On the positive side i do have to say that the entertainment team are very good and try hard to keep everybody going throughout there stay.
All in all i would say that don't go to the neptuno expecting a 4* hotel. If you go with a 3* hotel in mind then you will be closer to the mark."

Holiday details

  • Travel date: Wed 16th of August 2006

Mr Neptuno Returns to Blighty!


"Ok. Lets get this straight! If you want London standard 4 star accommodation then this isn't it! If you accept that this is Greek 4 Star accommodation then you will be fine and have a great holiday. Rooms aren't big, but then why would you want to spend your holiday in your room?

The staff could not be more friendly or helpful. Spiros and Yannis in the Restaurant and Kitchen, Georgios, Vicky and team at the pool bar, and of course not to forget the Animation (entertainment) team led by Ibo and the irrepressible Toto ably assisted by the girls, Lily, and Clara (who will by now have sadly headed home to Romania).

If you just want a quiet holiday and to be left alone don’t worry they will not pressure you into anything. If you want to get involved and have a laugh then again this is as good my family have experienced in Greece.

My wife has Ceoliac disease, which means she can’t eat Gluten (found in wheat and barley), so bread and pasta are particular problems. Once we had explained to Spiros and Yannis they could not have been more helpful. Yannis explained the problem to all of his staff (after bothering to do some research himself) so that if the menu did not have anything on it that she could eat they would cook something especially for her. On the day we had a take out lunch for our visit to the water park, she had the best lunch of any! Nothing was too much trouble.

So overall a spanking holiday. (Toto that can be naughty too so be careful wareful!).

If you want a good family holiday, all inclusive, that isn’t going to break the bank then I would recommend this to anyone. Don’t be too British, learn to say hello, good morning, good afternoon, please and thank you in Greek and the staff respond in kind (although in almost every case their English was a damn sight better than my Greek!).

And just to really set the icing on the cake not a single mossie all holiday. In fact the mossie machines were repacked within 1 day of arriving!"

Holiday details

  • Travel date: Sat 12th of August 2006

Excellent value for money


"This was our first all inclusive so we were a little apprehensive. However it turned out to be all we hoped for and more. Very clean, nice staff, decent sized family rooms with air conditioning. Pool and beach towels were available for a small deposit and could be changed whenever you liked. Food was typical hotel buffet fare but we always found something we liked - and there were seven of us to please! Hotel was right next to the beach which was great for us (no moaning about having to walk far when sandy). We went on the kids half term at the end of May/early June and we never had to wait very long for drinks at the pool bar and always got a sunbed at the pool or the beach. Ammourada is maybe not the most picturesque part of Crete, but we had a brilliant time and certainly go back."

Holiday details

  • Travel date: Sun 23rd of July 2006

great hotel and holiday at neptuno


"just got back from an 11 night stay at the neptuno resort. Would definately recommend to couples, singles and families for a lovely break, great value for money and a great beach.
Considering the price, we thought it was great value for money. Snacks food and drinks, both non and alcoholic free all day and night. The service was brilliant, all staff very friendly and helpful, every detail had been covered for our stay. Hotel very very clean and pleasant.
At first we thought it was just the resort but if you turn right out of the hotel and walk for ten minutes, there's a good selection of restaurants, bars and shops if you want a break from the hotel and a wander.
The beach at the front of the hotel was great and we always had sunloungers (free), and a ten minute stroll will bring you to the watersports.
We did a day trip out to water city which the hotel arranges, and that was well worth the money.
There is an entertainment team at the hotel, which can be a little intrusive at the pool but you can get as involved or not as you'd like, or go to the beach.
We chose this hotel for a quiet relaxing, all inclusive break with the option of being able to go to other places, and we would thoroughly recommend it."

Holiday details

  • Travel date: Tue 11th of July 2006

great value for money


"We stayed here for a week in sept 05 with one 5 year old and one 1.5 year old. would recomend it to anyone looking for a bit of sun sea and relaxation.

There was fruit and wine in the room when we arrived the air conditioning was a godsend with children although it you take your tag off your room key to keep the air conditioning on all the time ( you will see what I mean when you get there) be carefull not to loose your key as it cost's to replace it and it may be some time before you can get into your room again.

The food was always hot and plenty to choose from although no specific kids meals they always found something they liked. be carefull of the cakes sometimes they werent defrosted properly.

The pool was always clean but be warned the baby pool is very close to the big pool so you will need to keep your eyes open at all times as the pool area is not as safe as it could be and the tiles are sometimes like a skating ring. Right at the end by the entrance to the beach there is a Cage with toys in which are free to borrow durin your stay great idea. the staff were friendly and the kiddy's disco was great. There was always something to do.

There are two land trains that you can buy tickets from at reception one is about an hour and goes right up into the mountains to a monestry and one just takes you round the town.

The beach was just like the pictures although could have been cleaner and it is wise to wear shoes if you are walking to the bars next door as we found broken glass on the beach

A must is a visit to the auto route cafe to see mario it is the best bar on the strip the cocktails are out of this world and there is even and area for the kids to play in while you relax. This place is what holidays in the sun is all about.

We would go back here again. The facilities are 5 star but I think the staff are only on a 4 star at the moment, this no doubt will improve as it was its 1st season."

Holiday details

  • Travel date: Thu 15th of June 2006

superb value


"My family and i , have just returned from the neptuno beach hotel .
After arriving at heraklion airport , it was only 20 min tothe hotel .
Where we were greeted by a lovely receptionist , who checked us in , then another member of staff arrived with refreshments, and took our luggage to our room .
The rooms are very clean well presented , with all the ammenties that are advertised ,
The entertaintment team is second to none with TOTO leading the way
The bar staff are superb no waiting , no limits on drinks , nothing is a problem
The rooms are cleaned daily , the pool is cleaned daily , everything so clean
Food is superb always a variety for adults and children, cooked freshly in front of you.
The only negative is the 10 min walk to ammordoura in the blazing sun . but when you get there . its truly worth it to meet the lovely lovely traders of crete who are so honest hard working welcoming people i have ever met .
If you want more shopping , jump on the no 1 bus for 75 cents and 15 min travel and you are in the city centre ,

Holiday details

  • Travel date: Fri 26th of May 2006

Just the ticket!


"We returned today from the Neptuno beach having spent a very enjoyable week there.
We went with elderly parents who were very inexperienced travellers. Our concerns about suitability were unfounded. The facilities were ideal and the staff could not have been friendlier or more helpful. Our rooms were perfectly positioned with views over the beach and mountains (but we realise not all rooms have this aspect).
The previous reports about lack of shower curtains have been addressed and they are now fitted.
The restaurant staff worked extremely hard all the time and we were more than happy with the variety and quality of the food.
The hotel cleaning staff worked tirelessly and the hotel and rooms were always spotless as was the pool.
The service at the bar was prompt, but again we realise the hotel was not running at full capacity.
The beach is clean and safe for all ages but check the flag system for swimming as the current can be quite strong at times.
The entertainment staff try to involve as many as possible in the activities without pressurising guests and we were impressed by their ability to speak in so many different languages.
We had excellent value for our money and would return."

Holiday details

  • Travel date: Fri 19th of May 2006

On The Beach


"The Hotel is clean and nicely presented. The rooms were cleaned every day. There was fruit and wine in the room when we arrived, together with bathrobes and slippers. There is no shower curtain however, which causes a lot of mess and slippery floors.

The staff were helpful and friendly. The restaurant is clean and the salad bar always well stocked with a variety of salads/pastas. The hot food was not always that hot and not much of a choice was offered. No "childrens" food.

Drinks were always available and the wine and beer is surprisingly good.

There is only one bar which is the pool bar. The service is very slow and it's only the English that wait their turn, so get stuck in. Food is available from the pool bar area during the day but this is not very nice. The entertainment is always there!! They try everyday to get you to join in. Music is always on round the pool so if you want a bit of peace and quiet you need to go onto the beach. You are right on the beach - lovely sand and blue sea.

It is very quiet in the surrounding village so you need to go to Heraklion for busy shops etc. but beware the taxi drivers hadn't heard of the hotel so we ended up (after 4 attempts) getting the bus. For 1 euro the number 6 bus to Amoudara will drop you at the top of the hotel road.

Auto Stop Bar along the road is owned by Mario - very good cocktails and very friendly service."

Holiday details

  • Travel date: Thu 1st of September 2005

great holiday


"Lovely hotel in a great part of the world. Fell in love with Crete which was made all the more special by friendly staff,good serviice and cleanliness of the Neptuno beach resort. All round good holiday and all being well will definately go back next year. Ten out of ten. Keep up the good work Neptuno Beach!"

Holiday details

  • Travel date: Sun 28th of August 2005

Brand New!


"We stayed here for a week All Inclusive at the start of June 2005. The hotel only opened to the public in May 2005 so everything was brand new.

The rooms were spotless with comfortable beds, and well designed, modern bathrooms. The only downside to the bathroom was the lack of shower curtain which I believe to be common in Greece.

The food was fine but after a few days a little variety was required. We looked very hard for the lobster on Sunday & Weds to no avail and even asked the chef who didn't seem to understand despite it being lobster & fish night!

The entertainment was good to medium. The staff left you alone if you didn't want to join in but included eveyone that did. The bingo caller left us somewhat confused on several evenings after stopping half way through calling to sing happy birthday to someone!

All in all this was a good, pleasant holiday. Amoudara is not the best of locations but the beach is clean & we never experienced any problems with bad smells from the power station that was only just visible!

Word of warning - if you venture out, avoid the Buddah Bar - they tried to charge us 24 euros for 2 bottles of Becks - when we exclaimed we were told they were 7 euros each!"

Holiday details

  • Travel date: Sun 12th of June 2005

Thomas Crooked!


"Well this is the first time ever we feel we have been shafted by Thomas Cook!

This is our second review and I must say that the Neptuno Mareblue Hotel is set-up and catered for OAP's.
How disappointed we were to find that we were on a 'saga' resort.(both of us in early 40's)
The previous reviews must have been written by the over 50's apart from the 1/10 rating.
This holiday was an insight into retirement and now I want to work 'till I'm 70!
Hotel food was excellent 9/10, Hotel reception area very clean 8/10, Helpful receptionist with attitude problem 7/10,
Weekend shift of cleaners/ chambermaids never cleaned or changed anything in our room! 4/10
Thomas Crook Holiday Rep seen ONCE in our holiday on our second day and couldn't arrange a trip for us to the caves at the south of Crete, then she disappeared from the complex never to be seen again.3/10
Boredom had set in with the entertainment in the evenings..3/10 (occasional laugh with the gruesome two-some of entertainers 'Catastroph')
Beach was nice 8/10 albeit apart from condoms, stray dogs and some rubbish on it.
There are two bars in the Hotel complex and only one was EVER open, the pool bar, very disappointing 4/10
Entertainment was only until 10.30pm then the sound system was turned down, even on a saturday night! 3/10
Repetitive music with no variation every night 3/10 (yes, we could guess the next song)
Sleeping at night was horrendous due to inconsiderate old gits who had to shout in the corridors to hear each other, which echoed into the rooms.
The fact that we booked 7 night stay and only slept 6 nights in our beds due to the awful flight times was bad enough but, when we had to PAY EXTRA to keep our rooms from 12 noon to 02:30hrs was far too far!

Needless to say, we won't be back! Note: This was our first ever holiday we never took ANY photos although I had my camera it was that good!

And as for or Thomas Crook, totally disappointing outfit when we paid around the same for an all inclusive Holiday to Sharm El Sheikh three years ago and rated it 10/10 how things have slipped over time..


Holiday details

  • Travel date: Tue 6th of October 2009



"I have never done a review before but feel I need to, staff were there to do a job some done it well some done it very well, entertainment was very poor, nothing at all to do on Sundays, both the entertainers have the same day off!!! there are 2 for the older 1 less time should be spent trying to chat the young girls up. my daughter got to the stage where she didnt want to go to the entertainment at night which for adults was from 10 till 11 nothing at all to do before or after. the pool table didnt work the air game didnt work and the table tennis table is right behind where people sit, the room we had looked out on the to the pool, was nice, clean and tidy, dvd player didnt work reported this twice but was never repaired, there was a smell in our bathroom, the drain kept overflowing flooding the floor, although this was only the water from the sink or shower it was very annoying when you had got dressed to go out then had the bottom of trousers soaked, (it rained the last 2 days) food was good although not always very hot, same thing every afternoon, fishfingers , chips, pizza or ham and cheese toasties,
often had to wait for a table.
we went on a train ride my daughter was even greatful for this she is 20, this cost 10 euros each, had to book at the hotel (nothing to tell you about trips ect you have to ask)

over all if you are looking for a holiday close to the beach, happy to sit and read a book, enjoy walking and entertaing your self then this is for you, if not book els where. we were not looking for a holiday that was party party, but we thought there would have been more to do, water sports are down the beach a little way, again nothing anywhere to tell you this only found it when we went for a walk. "

Holiday details

  • Travel date: Thu 10th of September 2009
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smartline Neptuno Beach is also called

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