CHC Athina Palace Resort & Spa

P.O. Box 1264 Ligaria, Agia Pelagia, Crete 71001 Greece

Reviews summary

4
Good
( 2109 reviews)
Brilliant
1098
Good
576
Average
246
Poor
99
Awful
90
  • 2 room
  • 5 pool
  • 3 beach
  • 4 service
  • 5 dining
  • 5 amenities
  • 5 value
  • 5 food
  • 4 cleanliness
  • 4 location
 

21 Traveller reviews from Holiday Watchdog

Mostly good

4
Good
by
Reviewed 7 months ago

"My experience at this resort was mixed. My room smelt of lavatories most of the time and the room was damp, even the bed linen! It was a ground floor room, there was a balcony but no sun at all. There was random entertainment but no leaflets or notices - only advertised in French! On the day of departure I was offered a courtesy room but it was occupied at the time I was given. Did not get a shower and changed my clothes in general toilet block. On the good side the food was amazing, all public areas very clean, most staff very helpful and efficient , fantastic location with amazing views even though very isolated on a cliff. Amazing swimming pools but very hilly terrain - not suitable for people who cannot use lots of steps or climb hills."

Holiday details

  • Travel date: Sun 1st of April 2018

Rating breakdown

  • 4 Location
  • 3 Beach
  • 2 Room
  • 5 Pool
  • 4 Service
  • 5 Dining
  • 5 Amenities
  • 5 Value
  • 5 Food
  • 4 Cleanliness

The hotel was fabulous but Crete is like...

3
Average
by
Reviewed Sun 31st of August 2003

"The hotel was fabulous but Crete is like a building site. Also it is at the top of a mountain ,not perfect for people who don’t like heights. I found the people at the hotel rude but when we went into Heraklion the people there were friendly.

The hotel was spotless the food was lovely but there were not many English people there it was mostly Germans hence war over sun beds everyday.

Although we had a good time I would definitely not return to this hotel."

Holiday details

  • Travel date: Sun 31st of August 2003

Athina Palace is the Worst Hotel I have...

1
Awful
by
Reviewed Wed 30th of June 2004

"Athina Palace is the Worst Hotel I have ever been to.

*Terrible entertainment

*Terrible food

*The hotel is 20 miles away from Heraklion and the bus service is awful arriving ten minutes early and not stopping to pick anyone up. There is a service to the beach, which is ten minutes in the van. The hotel staff told us that it was a twenty-minute walk; it took us 4 minutes so the hotel staff lied.

Most people we spoke to on holiday where originally booked for somewhere else and was told by there travel agent they where going to be upgraded to a ***** star hotel. All these people regret going, everyone we spoke to will not go back to this hotel full of rude staff.

All Inclusive was rubbish, all the alcohol is watered down and unless you are paying for drinks you will have to wait to be served. The sea front is full of lovely restaurants and not the disgusting stuff you are served at hotel. Although the Hotel was a downfall the Greek folk who don’t live in the hotel are very friendly and the sights are beautiful. I had never seen such a sunset over the sea before as I did in Crete. I do not recommend this hotel at all, the entertainers don’t know what fun is!

"

Holiday details

  • Travel date: Wed 30th of June 2004

The Athina Palace known locally as Alcat...

2
Poor
by
Reviewed Sat 31st of July 2004

"The Athina Palace known locally as Alcatraz. Set on side of very steep hill accommodation is basic 3 star at best.

Many adult parties of 3/4 adults put in 1 room and made to pay substantial amounts for separate rooms -300 / 400 euros.

This complex connected by a labyrinth of extremely steep steps or long winding steep roads to negotiate every meal time and for the 1 bar in evening no adult entertainment. 3 bar staff and not enough seats. Half hour to get served.

Food is basic. Limited choice of snacks consist of stale curled ham and cheese, 1 tray Mousaka pie.

There is only 1 bus per day at 9.20 am to Heraklion returns at 2.30 pm .

Agia Pelagia village is nice and is very restricted. You need to be very fit to stay there. Ideal for pool lovers."

Holiday details

  • Travel date: Sat 31st of July 2004

The hotel staff were rude. Our Air Con d...

2
Poor
by
Reviewed Sat 31st of July 2004

"The hotel staff were rude. Our Air Con didn’t work and after a few days the Manager refused to send an Engineer and told me that if I complained again she would call the police.

There were no snacks or Greek specialities as advertised at the pool or beach bars only stale baguettes that you had to pay for.

The rooms were 3 star at best.

The only bar in the evenings is understaffed and there is no entertainment for adults.

The whole complex is built on a massive hill and to go anywhere you have to climb well over a hundred steps (i.e. to the restaurant / pool etc).

The food in the restaurant is the same thing lunch and dinner day after day and cold.

Every table needs clearing and you have to ask for this to be done and then wait a considerable time.

They do not have the a/c on in main areas of the hotel so there is no respite from the heat anywhere.

3 star at best and a meagre 3 out of 10."

Holiday details

  • Travel date: Sat 31st of July 2004

Athina Palace know as - A Thinner Prison...

2
Poor
by
Reviewed Sat 31st of July 2004

"Athina Palace know as - A Thinner Prison - during our stay.

3/10 - 1 for the views, 1 for the pools and 1 for the weather!

Staff and management rude and unhelpful.

Accommodation 3 star at best.

Food disappointing - lunch and dinner the same each day.

Left over dinner vegetables (i.e. sprouts, beans, carrots etc) served at breakfast the next day!

Only one understaffed bar serving drinks in the evenings would often have to wait half an hour to be served as they would run out of clean glasses. No adult or teenage entertainment - not much for kids in the evenings either just two Pool Tables!

All inclusive snacks very poor choice of dry sandwiches or some rather poor looking Greek pastries, toasted sandwiches available but had to be paid for!!!

Beach was stone and grit, it is NOT a sandy beach and it is not a private beach, also accessed by hundreds and hundreds of steps or via a steep road, mini bus provided but did not run on time and would only accommodate 10 to 12 people so long waits in the hot sun!

NO MOTORISED WATER SPORTS available, just 3 pedaloes, a few canoes and sun beds all charged extra.

Beach bar a big disappointment - no snacks only dry rolls at cost of 3.20 euros!! Long haul back to the hotel for lunch!

Some advertised facilities were not available.

The hotel is built into a steep cliff and although it has beautiful views and some good pools it is in an isolated area and is only suitable for people who want to laze by the pool for one or two weeks!!

It is not possible to even take an evening stroll after dinner as there is nowhere to walk. A taxi or a hire car is essential even to visit the neighbouring village of Agia Pelagia - though worth the expense - 15 euros each way - as the food is very good and the local people friendly.

Not a resort I would return to even for free!!!"

Holiday details

  • Travel date: Sat 31st of July 2004

Firstly I am suspect that this is a 5* H...

2
Poor
by
Reviewed Sat 31st of July 2004

"Firstly I am suspect that this is a 5* Hotel - We were sold this as a 5* holiday and in our opinion it only warrants a 2* - 3* and no more!

We actually renamed this Hotel as Colditz because it was so remote, you couldn’t walk anywhere as we were so far away from the nearest town that you would have to pay for a taxi 15 euros each way, just to escape for a few hours At least when you got there you got a wonderful meal, served by friendly people, the sort of service we all should have had.

We are in total agreement with all the other comments made on this site, the food was diabolical, reheated and served up for breakfast the next day. Breakfast was described as American buffet style, since when do American people eat sprouts, carrots and green beans for breakfast? Also it states that there is international cuisine - that must mean Chips and plenty of German Sausages, repetitive - the same thing day in day out.

At no time was it mentioned that we would have to negotiate hundreds of steps to get to the restaurant for our meals and going to the beach was a nightmare down really steep hills or you could take your life in your hands and go in the minibus provided by the Hotel which had no side door and was well past it’s best.

In the evenings there was only 1 bar open with only 2 bar staff serving this caused lots of problems as it would take up to and over half an hour to be served, then later in the evening they would run out of glasses. There was supposed to be entertainment - where and when was that?

The gym that was described was non-existent with all the equipment removed with the room left empty. The indoor swimming pool was locked and so was the TV room. In fact there wasn’t a lot to do at this Hotel.

2 sets of honeymooners were telling us that they had been given SINGLE BEDS and when they complained the staff said we haven’t got any more double beds so we will push the 2 beds together and throw a double sheet over for you!! In the Hotel brochure it states - Honeymooners will receive special treatment and they assure you that it will be an unforgettable occasion - It definitely was for them!!

The staff were aggressive, rude and totally unhelpful especially the one that looked like "Nadia" and if you were treated like this in England then you would be marching orders!

So as you can see we did not receive 5* anything."

Holiday details

  • Travel date: Sat 31st of July 2004

Do not stay here….EVER..!!! This plac...

1
Awful
by
Reviewed Sat 31st of July 2004

"Do not stay here….EVER..!!!

This place was booked and advertised as a 4.5 star hotel. We visited August 2004.

These are the “features” which many others and I found by stopping here.

Meals

Every meal, every night is pasta or chips and basic meat. Flies are everywhere in restaurant, on one occasion 6 at once on my table. I accept that you get flies but no attempts are made to reduce them.

The Italian restaurant is open 3 nights a week and serves the same food as the one below but this one offers small slices of cold bland pizza and first goes at the stuff before it gets dropped into the trays in the standard restaurant.

Water is not free so prepare to pay for it.

They even serve Brussels and chips for breakfast. One morning my wife was told to go away when she asked her pancake to be cooked on both sides, as she didn’t want to eat the raw runny mixture.

Sports Facilities

There is no Gym. The indoor pool is closed and is never open. Sports Facilities consists of a locked empty office with a few cables on the floor.

The Bar

It takes on average 20 minutes to get served at the bar in the evening.

All Inclusive Snacks etc

All snacks (ice creams, sandwiches etc), are not all inclusive despite whatever info you have to the contrary. One guy argued with them and took some sandwiches, which he said were all-inclusive as per the brochure specified…Good for him and we all cheered. Until he was arrested by police for stealing sandwiches. He showed them to an Internet console and showed them the advertised info and charges were dropped.

Entertainment

There is nothing for children/teenagers to do apart from play around the pool in the dark and dangerous slippery steps. We entertained ourselves by queuing at the bar, attempting to find somewhere to sit or going back to our room and having an early night.

The Rooms

The bungalows are at best between 2-3 star.

One couple we talked to had not had clean towels or sheets at all during the holiday and indeed on the last evening had nothing and were waiting until after midnight to get sheets so they could sleep.

We booked a honeymoon 5 star suite and ended up with 2 single beds in an awful apartment with mismatching furniture, door that hung by 1 hinge and a shower that’s electrical switch dangled near the shower head as it was not screwed to the wall. It was the sort of room you’d expect by paying £200 and waiting to see where you were going to end up.

Standards do differ from country to country but this room didn’t even come close to anything more than 3 star.

Getting About

There are steps everywhere and you need to be a hardened walker to get anywhere here. One man with arthritis was given a room with over 100 steps up to complex, he complained and they said tough. He had to hire a car to take him to the restaurant at 40 Euros a day… 40 Euros a day to eat cold chips, brussel sprouts and covered in flies.

Taxis

Fees are expensive and vary depending how much they want to rip you off.

On site shop.

Not a bad shop but the shopkeeper maths were not the greatest, many occasions we had to point out that the change was wrong and he had charged too much.

Summary:

Go here if you are a sadist and enjoy misery and wasting money.

This is not a bitter review, this is how it was and how it compares to many places I have visited and travelled to."

Holiday details

  • Travel date: Sat 31st of July 2004

Poor service, poor food, poor entertainm...

2
Poor
by
Reviewed Sat 31st of July 2004

"Poor service, poor food, poor entertainment and unhelpful staff. If that is 5* Crete style I am glad I never went 2/3*. Oh and I think I still owe them something at least that how I was made to feel despite spending a packet to stay in a room with a sea view which happened to be a tree.

If you like stale left over cheese and ham in bread, well you’re in snack heaven. Because that’s all, there was day in day out and if you fancy a late night drink, you had better buy one from somewhere. Because at midnight everything stops. Not that it started anyway, and one other tip don’t dare to sit any later than 9.45pm at your table after you have eaten or you will be thrown in the dungeon!

With it being a palace we thought we were going to treated like royalty well as Jim would say 5* my arse."

Holiday details

  • Travel date: Sat 31st of July 2004

Bad Things: Hotel staff unhelpful ~ O...

by
Reviewed Sat 31st of July 2004

"Bad Things:

Hotel staff unhelpful ~

Only 3 bar staff on duty in evenings ~ up to 30mins wait.

Food OK for breakfast, lunch and dinner.

Snacks poor during day.

Watch out if you only book twin room plus 2 children ~ no room to swing a cat.

Good Things:

Clean beach towels every day.

Room cleaned every day.

Lovely views.

Great beach.

Overall ~ I would imagine this hotel would be vastly improved if there were more staff and they had training in customer service and communication skills. It was their attitudes that spoilt what could be a lovely place to stay.

"

Holiday details

  • Travel date: Sat 31st of July 2004

If anyone has watched - The comic strip...

1
Awful
by
Reviewed Sat 31st of July 2004

"If anyone has watched - The comic strip "A fistful of travellers cheques" - Then Athina Palace IS "Hotel Bastardos" - DO NOT GO THERE!!

we arrived as a party of 4 on a much needed break - we chose 5* all inclusive so we could just kick back, relax & be waited on! We looked forward to lounging on a nice beach, eating olives & drinking’ wine, whilst enjoying some entertainment around the pool or waiting for the evening to have a beer & a boogie! NO SUCH LUCK.

This hotel has cell like rooms, food that is unfit for animal consumption, let alone human. We dared to eat a snack on our first day & were nearly sent to a penal institute for our pleasure - as stale cheese & ham sarnies were not all inclusive!

Please don’t expect water all in! Not on Robben Island!

Our thoughts were for the poor families there with children who all needed a mountaineering qualification to even reach the buffet from their rooms.

The atmosphere also was terrible in this hotel - due to the fact everyone was pee’d off about the conditions - although a few of us managed to make a joke about how bad it was - resulting in renaming it ‘Athina Place’ - Alcatraz - Stalag 13 or Colditz. Although I think prison guards would be more pleasant than the staff at Athina Palace!!!

Unless you want to play a part in lots of Monty Python sketches - Stay away from here!

Jo Dear & Carl Talbot"

Holiday details

  • Travel date: Sat 31st of July 2004

There have been many criticisms of this...

3
Average
by
Reviewed Sat 31st of July 2004

"There have been many criticisms of this hotel. I believe that is due to it being rated as 5*. It is definitely NOT 5* so when we went expecting 5* standard we were disappointed. If it had been classed as 3* then we would have been satisfied and probably many others who have complained would have been happy too.

My additional comments are - I did not know that transport was required to and from the beach - unless you are a mountain goat! Sun beds cost 2.5 euros each even when supposedly All Inclusive. Lunch at the beach is one stale bread roll, which has to be paid for! The same boring roll is in the poor quality packed lunch provided. Drinks could never be taken out of the bar area, so no sitting on your balcony before dinner sipping a cocktail - a pity! It is far from town and requires a car to reach Heraklion so more evening entertainment is required. No criticisms with accommodation, or staff.

I would not visit this hotel again, or recommend it - but I would not hesitate to revisit Crete.

"

Holiday details

  • Travel date: Sat 31st of July 2004

Hotels near CHC Athina Palace Resort & Spa

Stayed at CHC Athina Palace Resort & Spa? Share your insight.

Top traveller tips for CHC Athina Palace Resort & Spa

  • Pam S by Pam S

    "Pay the extra charge to get the better accomodation and do not use the resort if you are not fit as lots of hills and steps. "

CHC Athina Palace Resort & Spa is also called

  • Athina Palace Agia Pelagia

Similar hotels around CHC Athina Palace Resort & Spa