12 Traveller reviews from Holiday Watchdog
The worst hotel i have ever stayed in!!!
"We stayed at Holiday Inn Express Porte dâItalie from the 4th December- 9th. To say that we were less than satisfied with our accommodation would be a substantial understatement, I have never been so poorly treated and violated in my entire life!! We (two women aged 21&26) had travelled to Paris to shop and see the sights and had basic expectations of the hotel. Primarily this seemed to be the case, the rooms were small but clean enough so with this we were content. However, on the 2nd day of our excursion, we returned to our room in the evening after spending the day in Notre dame. Where initially everything appeared to be fine, it was obvious the room had been cleaned yet everything appeared to be in order. Never the less this couldnât have been further from the truth. We had both PADLOCKED our possessions in our suitcases, as on arrival we were not given the option to purchase a safety deposit box. My friend noticed her padlock had moved slightly to the other side of her suitcase and the combination of numbers she had originally left had changed!! Immediately she opened her suitcase and to our distress discovered that the envelope formerly withholding her Euros for the entire trip was empty and her IPod missing!!! Therefore I instantly went to my suitcase (which also had the padlock still intact) to evidently reveal that my money was also gone!! Hysterically and astonished we went to reception where we explained what had happened. We could not believe how unsympathetic and blasÃ© the hotel staff were, they just muttered to each other in French and pointed us in the direction of the police station. The fact that they were so relaxed made it obvious that this was a regular occurrence. When we finally arrived at the police station we were informed to return the following day as by now it was too late for anything to be done. The following day we returned and waited four hours for an English speaking police officer who basically recorded the incident and gave us a report but said that they could not do anything about it. When we returned to the hotel we asked for the manager Mr Lambert as we had now no money for food or anything for the rest of the duration, he was also very unsympathetic and actually quite smug about the fact that the police were unable to do anything. As the conversation got more heated a Malaysian couple overheard and informed us that earlier on that morning they had their Iphone stolen out of their room, so it was obvious what was going on! Needless to say this was not the break we were hoping for, we felt so unsafe in the hotel that for the rest of our trip we slept with a chair against the door, we were never offered a free meal or anything as the hotel would not admit any responsibility although it was clearly a member of their staff and under their premises!! I would never visit or recommend this hotel, I took comfort in the âholiday Innâ name and reputation when booking, it is sure that in the future I will not be so naive. This was the worst holiday of my life and its a shame that this incident has tarnished my opinion of such a beautiful city!!"
- Travel date: Fri 30th of December 2011
"We stayed 5 nights at the Express. The room was small but did have a standard double bed and was very clean. The reception staff were very cordial and helpful. The breakfast (included) was very good having a wide selection of pastries, yogurt, fruit juices, cereals, etc. The Express is situated close to a metro station and bus routes. All in all it was very pleasant."
- Travel date: Wed 23rd of November 2005
Not a good place to stay
"My daughter and I went to Paris just last week and were disappointed with the trip. The hotel in France was the Holiday Inn Express which I booked through Go-Today.com and we were disappointed. Maybe I'm just not travel savvy but there was only one phone in the lobby to make international calls from in a hotel of 89 or so rooms. Breakfast consisted of cereal and bread. It was walking distance from the Metro but we didn't like the neighborhood it was in. It was in Kremlin, it was an out of the way place not very near any attactions. It took four Metros to get to Notre Dame which was our favorite part of the trip. Note being,we really didn't care for the hotel room which was small, no subtitles on T.V. Wouldn't do it again with them."
- Travel date: Wed 23rd of November 2005
"Excellent location. We Eurostarred from Waterloo, changed into the Metro at Gare du Nord and were in our (hot) hotel rooms within hours of leaving Londontown. Definitely buy a Carte Orange! You will need a passport photo but nobody ever checked it.
You cannot beat the price (including a lovely breakfast with my favorite laughing cow cream cheese) or the location. Take very early full breakfasts before all the children wake up. Our room was tinybut then again most American closets can easily hide two full grown horses nowadays, and we only used it to shower and sleep (the hotel room, not the horse). Surprisingly, we turned on the telly and got porn. Gulp!
The beds are clean. We had fifth floor rooms (non-smoking) and the tiny singular elevator was not too noisy. We asked for and received top sheets. The staff (Ewa, Yasmina) were very friendly and courteous. There is a Bank of China (with very tight security) around the corner which will change your money for you - however, they do not seem to understand the concept of numbers or the English language.
It is very close to a circus which has radiating arteries, none of which has a decent restaurant. Because we looked. There is a KFC and McDonald's apposed to a creperie: amazing! The confusing thing about the circus (and all major crossings in Paris) is the double walking men. You need to wait for both walk signs to go green before you can decide to cross the zebra crossing. Remember that in Paris, smart cars (how adorable!) have the right of way and a gren walkman sign is merely a suggestion"
- Travel date: Wed 28th of September 2005
Great hotal in brillant location!
"My friens and I stayed at this hotel for 6th - 10th September 2005. We had a twin room on the 6th floor (which is a non-smoking floor), we paid 78 Euros for the both of us per night. This price also included a full breakfast for pasteris, bread, fruit, yoghurt, tea, coffee and juices! The breakfast area does get busy after about 9am, but it is open from 6.30am to 10.30am.
The room was on the small side, but as your only sleeping there it has everything you need. There was air conditioning, tea and coffee maker, full bathroom and shower witha hairdryer, a t.v with movies and we had a window that overlooked a small garden area.
The beds very lovely as were the pillows so no need to bring your own bedding. The sheets were changed everyday, the room was tidied and the towels and supplies were done daily.
The whole hotal was very clean and the staff were only too happy to help you. There are safety deposit boxes, a luggage room, ice maching, vending machine and a bar all by the reception/breakfast area.
The staff are also happy to change any large Euro notes into smaller more managerable notes.
Place d'italie has a central round-a-bout, from here there are streets in every direction full of shops, banks, cafe's and resturants.
As you cross the road from the hotel front door there is a KFC and McDonalds right in front of you - most sfatt can understand you!
Across from there is a shopping centre full of clothes shops like Zara and Gap.
The Place d'italie Metro station is just over the road before you gat to KFC, it is so close! I cant recommend this Metro enough! It has 3 lines which run to all the major site, if you do need to change lines it's so simple as it is all number and colour coded. I recommend that you buy a Mobilis travel card for the day it's only 5.40 Euros which is about Â£3.70. Its for unlimited use on all Metro, buses and the RER trains. It's so cheap and easy to use! Although it did get quite hot and crowded and you couldn't get a seat during rush hour.
The taxis are also very good. They have lights on top of the car to show you what tarrif they are using. The white light (taffif A) is the cheapest, although all charge extra in the evening and a 2 Euro charge to pick you up from airports and stations.
Our taxi to the hotel from Charles de Gualle Aiprort cost 50 Euros.
At the Pont Alma bridge there is a memorial for Princess Diana and over the road you can catch a Seine river cruise. It olny costs 7 Euros for over an hour cruise which is amazing value! We went at 8.30pm to catch all the sites at sunset - the Eiffel Tower looked amazing with the twinkling lights!
I could rave about my experience for hours. I highly recommend this hotel and area to everyone!"
- Travel date: Sat 17th of September 2005
Good Hotel next to Metro station
"We stayed at this hotel from August 28th to 31st. We had two rooms, both on the 7th floor. The room was large enough, with good size bathroom. And as all Holyday Inn hotel's we had experienced in Europe and Asia, the room's was very clean.
The breakfast was better then other Express by Holidy Inn hotels as this one also had fresh bread, boiled egg's and ham, not only a selection of creals.
The staff was service minded and friendly, and the the two ladies responsible for the breakfast room did impress us. Tables was cleaned once they was vacated and everything was instantly refilled.
And with less than 50 metres to the metro, getting around was very easy.
My only complaint is, the pillow was way to flat. If retunrning to Paris, we will for sure stay at this hotel."
- Travel date: Tue 30th of August 2005
Eat at nearby brasseries!
"Stayed 2 nights; very good value: special offer at 78 Euros a night for double room with complimentary breakfast. Location excellent; previous reviewer obviously did not spot the Metro station 50 yards from entrance to hotel. 3 lines, one of which leads directly to Gare du Nord and Eurostar; others to main tourist spots. Hotel bedroom modern even if smallish. Had kettle and tea/coffee (not always available in french hotels). Staff very helpful and efficient. Breakfast plentiful, good variety.
We don't eat at Mcdonalds in France (or England!) but found 2 good little restaurants on nearby Rue des Gobelins."
- Travel date: Thu 7th of July 2005
"We stayed at this Paris hotel May 22-24, 2005. Out of all the hotels we stayed at in our two week trip to Europe, this was the most disappointing. We arrived on a Sunday evening, BIG mistake. Traffic is at its worst then, and this hotel is at a busy intersection. We sat in unrelenting traffic for a half hour, just about 15 feet from the hotel, unable to cross the street for the traffic. Also, parking is a HUGE problem with the hotel only having about 12 tiny parking spaces. If you drive to Paris, be aware that they don't reserve parking--firt come, first serve.
The hotel room itself was ok. The size was the same as in London, adequate for a couple using the room as a base for touring the city. The bathroom was an issue for me since it smelled of sewage. We just kept the door closed. We did have a small window overlooking the small "garden" area and some apartments. Not a pretty view, but not the noisy street either. The hallways were always smoke-filled.
Breakfast was like most European hotels: croissant, baguette, cereal, room tempterature milk, coffee, tea, hot chocolate, juices, canned fruit, yogurt, ham, and cheese. Plenty to fill up on before hitting the pavement. The cleanup of the tables was slow. It wasn't uncommon to have to clean up a table to be able to sit down to breakfast.
The metro stop was a bit far for my taste: about a 15-20 minute walk. The walk itself wasn't too far, but we had to cross a major intersection, which took some time. The metro areas aren't as well marked in France as in London, so it took a bit to actually find the stop. This hotel is just on the zone border, so I would not stay further out. To get downtown to the major points of interest took about 10-15 minutes.
We paid 79 Euro a day. Our Euopean friends booked and secured the rate. A couple competing hotels had cheaper posted rates and were on the same block."
- Travel date: Wed 1st of June 2005
Good, clean, friendly, safe, value-for-money hotel close to Metro station
Got this hotel for â¬83 per night for a Friday and Saturday night. We stayed in a room on the 7th floor - non smoking floor. Room was decorated in a modern style and was very clean...sure a bit on the small side, but all you really do is sleep and wash up there, so I have no complaints about that.
Breakfast was fine - good selection of croissants, cereals, juices, teas, etc.
Staff were very friendly, and spoke English.
Place d'Italie probably wouldn't be described as the best location in that there isn't an awful lot to see do there. However, the hotel is literally 30 seconds from a Metro station - you can get absolutely anywhere in Paris on the Metro in a short space of time on the Metro - very efficient, safe, and cheap way to explore all of sites that Paris has to offer. Foodwise, there's a KFC & McDonalds straight acoss the street from the hotel, which are both fine to eat in (although some other reviews on this site think otherwise).
Good, clean, friendly, safe, value-for-money hotel close to Metro station."
- Travel date: Tue 21st of December 2004
"Good hotel, the only problem is the size of the rooms, which are small. However, specially for a big city like Paris, a good quality for money. Good breakfast and location."
- Travel date: Tue 7th of December 2004
It was my second stay in this hotel. F...
"It was my second stay in this hotel.
First time I was in that place in summer of 2003, and my experience was rather pleasant, so I have decided to recommend to my wife and 10 years old son that on our way back from Rome we will make our Paris base in that hotel. Room was small but clean, bathroom was spacious and comfortable. Breakfast buffet was satisfactory, with fresh bread and fruits.
The problem started on our last night in that hotel.
After spending really busy day in Versal castle, we came back in the evening to our hotel and were preparing for the next day early flight back to USA.
During our packaging we have discovered that many of our belongings were missing, after further exploration we have learned that someone tampered with our door lock and we immediately informed reception staff about that findings.
Receptionist informed us that we should go to the police station and make report. This advice was given to us around 9 PM, on cold winter night in late December of 2004. I was in Paris second time in my life and I am not familiar with the city geography.
Receptionist was aware that we are flying to USA early morning next day and that we are really tired.
I have explained the receptionist that her advice was poor and not acceptable by us. Police officers arrived about one hour later and they confirmed that somebody broke in to our room. Police report was never given to us and we were informed that we have report this criminal incident with our local Police department in California. Back home, we went to Police Station but we were told that US Police does not accept claims for the crimes committed outside USA.
So the information given to us by the Paris Police officers was incorrect and misleading.
We lost my wife amber necklace, her inexpensive watch but attached to rather valuable amber bracelet. This amber set was given to my wife by my mother as a part of our weeding gift, so it has additional value to us besides monetary value.
My wife lost also Louis Vitton handbag and Louis Vitton small organizer valued approx. 1,600.00 Euro.
My 10 years old son lost his small 9 inch portable DVD player and 28-30 DVD kids movies stored in organizer. each movie cost around 25-30 US dollars, video player we bought at Costco for approx., $ 240.00. Our total lost we value of approx., $ 6,500-$7,500.00 US Dollars.
As of August 10, 2005 we were not reimbursed even a penny.
Express by Holliday Inn in Paris Place D'Italie management had chosen to play procrastination game with us. I one of total 2 e-mails and one letter from them we have learned that they obtained Police report about the crime committed on us and that reimbursement process will take long time because France insurance system is rather slow and inefficient, it is Hotel management statement.
I do not believe that France insurance system is my family problem, and that the reimbursed long overdue.
We are going to look for justice in California Court.
I do not recommend this hotel to anybody and we will make sure that we inform as many people on the net and in California newspapers about the treatment of clients by Express by Holliday Inn in Paris, Place DâItalie management.
- Travel date: Wed 1st of December 2004
Great Location - Price Reasonable - Average Hotel
"Room is average. Stayed there in October 2004. It does have air conditioning. It was quiet. Bathroom is a good size. Price was under $100 if you book it through Holiday Inn website. New carpeting on the six floor. Not much service but the front desk does speak English and room was clean
Key to this hotel is location. The metro is right outside the hotel less than 5 minutes walk. You can reach any tourist spot with the metro. There's a shopping centre less than 10 minutes away. The taxi stand is right outside. There's a Hertz car rental across the street so that's a plus.
I would stay there again if I return to Paris."
- Travel date: Wed 17th of November 2004