75 Traveller reviews from Holiday Watchdog
DISNEYLAND BREAK, FEB 10 - ALL GOOD
"Just returned from disneyland - had read some pretty grim reports of the newport bay - in our experience, all wrong!!
Hotel staff couldn't have been more helpful - having said that when we arrived there was no queue for check-in - saw big lines at other times
Regular character photo opportunities in lobby
great pool / jacuzzi - would be even better in the summer as outdoor pool was closed (it was february after all)
Only drawback, room was on first floor, so we had a fairly lengthy walk to lift to go up to second flooor, only to get another lift (small and only one available) back down to first floor at rear of hotel for the walk to the park
Regular buses to park, road train as well to disney village
All in all, very nice, very nice indeed
- Travel date: Tue 23rd of February 2010
"Just returned from a 3 night stay here me my husband and our 5 yr old, arrived to find ourselves upgraded to the admirals floor, check in- great, directions- great, service- fantastic! staff were helpful and courteous. Every detail has been thought of! booked with co op!
P.s get your kids to check out the fish tank on the way to the dining rooms!"
- Travel date: Fri 5th of February 2010
"We travelled by the coach on Thursday 26th November 2009 and arrived at the Newport Bay Hotel at 9.30pm. (Two adults and one 5 year old girl). Check in took literally 2 minutes where we received an envelope with information in, room keys, room number and breakfast passes.
We went to our room which was superb. Really clean, plenty of towels and Mickey Mouse toiletries !
We returned to reception to try to book our breakfast having read previous reviews saying early breakfast was essential !. We were advised at reception that booking wasn't necessary we could just go at whatever time we wanted.
We got up on the Friday and went to breakfast at about 8.15am. There was no queue and we were seated by the window. It was fantastic, we were overlooking the lake and hotel New York - Magic ! The breakfast was the standard continental breakfast but the choice was large. Cereals, yoghurts, toast, crossaints, fruit salad, hams etc.. When we left the restaurant at approximtely 9am the queue was enormous for a table ! So be warned and definately go early !
Great shop in the hotel which seems to open 8am to 10pm - later on a weekend. Theres a bus from the front of the hotel to the parks or at the back you can walk or there is a little train which is 2 euros each. The walk is very easy though as its all flat.
Disneyland is just fabulous - I was more excited than my daughter was !
We decided to hire a pushchair for my daughter which was a godsend. We were able to zip about the park to see the various shows and parades without any complaining about tired legs etc..The prams are inside Disneyland and are about Â£8.00 for the day.
Definately get in position early for the parades. Beware that people will try to push in front of you. Also in queues people will just push in !!
Food is expensive but as you are not there all that long it doesn't seem too bad.
I can't wait to go again - 2 days was not enough !!"
- Travel date: Wed 2nd of December 2009
"We have just come back after staying 3 nights at Newport Bay Hotel. Newport Bay is disorganised, manic and tatty. As you walk in a smell of damp hit me and when we got into our room the bathroom had a horrible smell which didnt make it very pleasent to be in. We had a deal within our price so breakfast and dinner was included, however due to the disorganised staff we were told one morning that we had to go into the park for breakfast as there wasnt enough space in the resturant but when you actually look its not lack of space its lack of staff so there was lots of empty tables!! very frustrating!! you also have to book your table for dinner which is fair enough but when you ring to book and get told that there are not tables until 9pm when you have a 2 year old and a diabetic to feed its not good! Also the swimming pool was extremely cold in fact so cold that our son cried when his legs went in! pool is rubbish for children nothing to do ie slids etc .... All in all a very disapointing hotel staff have no sence of urgency and plod along ingnoring the fact that people have been waiting for a long time, smelly, rubbish pool and generally pants!! Also just a tip if you are taking toddlers take your own drinks ie cartons of ribena or juice as no were sells normal drinks its all fizzy or ice tea."
- Travel date: Sat 24th of October 2009
Not Worth the Money
"Newport Bay Hotel at Disneyland Paris looks very impressive at first glance, but once inside its very much apparent that the whole place needs a refurb.
Rooms are not available until after 4pm and if you have spent the day travelling with young children, it would be nice to go your room to freshen up. There is a luggage room, but the staff could not find one of our bags when we went to collect, we had to help them look for it!!
Standard rooms are very very basic, we were aware that there are no tea making facilities (thanks to previous reviews) so we took a small travel kettle and tea bags.
Our room was in the basement, opposite the swimming pool (which opens from 3pm - 10pm) and if you love the smell of chlorine, then this is the floor for you.
The room had several marks and tears in the wallpaper, and there was also blood splatters on the wall paper...how very hygenic. The bathroom sink was blocked but was repaired quickly once reported.
The hotel restaurants are very expensive and of very low quality. The food is awful, even the buffet is 25 euros per head and is atrocious. Kids meals are pizza, chicken nuggets or fish fingers.
The park is not much better for food, its junk food all the way like it or not. It will set you back 10 euros per person at least for each meal.
The only bonus to staying in a Disney Hotel is the close proximity to the parks and the fast pass tickets (still be prepared to queue at times) otherwise stay elsewhere where standards will be higher and staff may be more attentive.
The Disney parks are fabulous and very clean and tidy. Staff lack the enthusiasm expected for Disney, and often seem bored.
There are official photo sessions with characters but these cost 20 euros a pop.
Disney shops selling exactly the same overpriced toys are every couple of feet. There are no other shops locally where you can buy any items that you may have forgotten, you need to buy them from your hotel shop.
We will not return to Disneyland Paris, and will be heading for the USA parks to get the full Disney experience.
Disneyland Paris is not cheap and customers deserve so much more.
- Travel date: Tue 29th of September 2009
Waste of money!
"Just back from a 3 day break with my Wife & Daughter. Got to say that I found the Hotel both shambolic & chaotic! The Hotel is huge and can be a treck to your room, fair enough as it`s the biggest hotel in Europe. What is a joke however is that it just doesn`t cater for the amount of people it holds. We had to give up on Breakfast TWICE as the queues were just ridiculous. It just can`t cater for it`s customers. Surely a hotel of this size should have a few more eating facilities on various floors? Also the stairway down to the Breakfast area is split into 2 staircases but one was closed for repairs so this caused even more chaos as it`s was crammed with people going up & down same time. Also our room had a leak underneath the sink and had to deal with a huge damp patch under our sink outside the Bathroom for the 3 days. Poor organisation all the way and very busy at all times. To be honest for nearly Â£600 for 3 days then there`s no way on Earth I`d stay there again I`m afraid. Location is good but I`ve stayed in far better places for a hell of a lot less. Not happy!"
- Travel date: Sat 26th of September 2009
"Just got back from a 4 day stay at Newport Bay Club. The hotel is huge, one of the biggest in Europe so it can be quite a trek form reception to your room. We got there at 10am on a Thursday and waited about 10 mins to check in. The staff at reception are very helpful and speak very good English. We then dropped of our bags and headed to the park. You can get in your rooms from 4pm. We got upgraded to a room on the Admirals floor. Rooms were nice and spacious. The toilet and bath/shower are seperate from the wash basin which is handy. The beds were comfy and the room was cleaned daily. At the time of checking in you can choose a time you want breakfast. We chose 7am. This may seem like a ridiculous hour to be getting up when you are on holiday but in a hotel with over a 1000 rooms the earlier you get in the better. We had no queues at that time and there was a good choice to eat and drink. Breakfast is included in the price and I would recommend getting the half board meal vouchers when you book your hotel. For a fixed price you can eat at a number of restaurants around the whole site. On the first night we ate in the Cape Cod restaurant at the hotel. This was a all you can eat buffet and was very good. You have to book tables for all the restaurants which you can do at the hotel or at City Hall in the park. The restaurants that have Disney characters at them get booked up very quickly. Guests at Disney hotels can get into the park at 8am. Different rides open early on different days. All in all a very good but very tiring 4 days"
- Travel date: Mon 13th of July 2009
"Stayed a the Newport Bay end of May 09 with wife and two boys aged 10 and 6. Checkin was a breeze, staff very helpful and answered all of our prepared questions before we even asked them. Hotel is HUGE, bright and airy. Apart from the stair carpets needing a good hoover it was very clean and tidy. The rooms had 2 queen sized beds, plenty of storage space, table with two chairs, en-suite bath/shower and wc. Apart from a couple of cracked tiles, the rooms were in very good condition. Continental breakfast was very fresh, with fruit salad, (Kellogs) cereal, croissants, crusty buns, hams, cheeses fruit juices, tea and coffee. The swimming pool was excellent after a hard days walking through the theme parks. We did not eat in the hotel so cannot comment on dinner. The setting of the hotel on Lake Disney is beautiful - plenty of photo opportunities. Overall we really enjoyed our stay and would definately return again."
- Travel date: Sat 13th of June 2009
"Just returned from five days at Disneyland Paris and the Newport Bay Club Hotel. Rooms were okay and housekeeping carried out daily. I went with my wife, son and daughter in Law and 15 month old granddaughter. Hotel looks inpressive from outside and 15 minuter walk to the parks. No facilities for very young children and everything in the hotel is expensive. Â£2.50 (2.90 euros)for a 3/4 litre of water. Staff were quite helpful. The hotel has 1092 rooms and the restaurant in on level one. To access this you had to negotiate the stairs or one very small elevator just great when you imagine all the pushchairs being used. Breakfast was an absolute farse. After long queue to get in the scene is 100% chaos.
The parks are great but be prepared to wait in line for up to 50 minutes for each attraction and some of them have two hour gaps during the day. The food everywhere is mainly rubbish and very,very, very expensive so make sure your wallet is bulging when you go. The best place I found to eat was the Steak House which had great food very efficient staff. A haven among the burger and chip facilities which dominate the food scene.
Overall I found that all was being run to suit the staff rather than the paying guest and you definitely get ripped off in the shops and restaurants. My advice if you want to do the Disney scene go to florida.
- Travel date: Sat 13th of June 2009
"Me, my husband and 2 kids ages 6 and 5 went here from 16 - 21 Dec 2008. The hotel was fabulous, facilities really good and only 5 mins walking from Disney Village. We booked a room on the admirals floor with a lake view (supplement extra) and it was worth every penny, we actually ended up paying less than a lower class room at Sequoia Lodge! The view from our room over the Disney Lake was beautiful, our room was clean and spacious and you have the option to have breakfast in your room, well worth the 10 euro service charge especially after we saw the chaos that was breakfast in the resturant!! An iron, ironing board and tea/coffee and a kettle were all brought to our room within 5mins of phoning housekeeping for them. The swiiming pool and changing area were lovely and clean but the pool was a bit cold, so the kids stayed in the jacuzzi. On the admirals floor you also have a dedicated check in with hardly any queues !! we checked in and out in 5 mins. Our kids loved all the parks and were tall enough for most rides, my 5 yr old daughter was tall enough for Tower of Terror which even i was petrified on! Mind you she asked to go back on it. Crushes Coaster was one of the best rides but they were all pretty good. Food in the parks is not all that great with the best being Planet Hollywood or Rainforest Cafe in Disney Village. My main advice would be DO NOT GO AT THE WEEKEND !! We left early Sunday so our last day was Saturday and we wanted to finish all the rides we hadnt been on yet BIG MISTAKE ! During the week we hadnt waited any longer than 10-15mins tops now the wait time was 90mins for every ride ! We settled on going to see the live shows and came back at 8pm that night just before closing time to get on the last few rides. All in all a fab holiday i would recommend the Newport Bay Hotel to anyone and my two kids had a magical time."
- Travel date: Fri 2nd of January 2009
"can i just say what a brill time we had at the hotel it was clean very nice the staff was very helpfull would recomend this hotel to anybody"
- Travel date: Sat 6th of December 2008
We have just returned from a 6 day holid...
"We have just returned from a 6 day holiday in the Newport Bay Hotel, Disneyland Paris - and had a FANTASTIC time. Yes the hotel is big, but we were very pleased with our room which was plenty big enough for 2 adults and 2 girls (8 and 10) and had a lovely balcony which was a bonus. The toilet and bath/shower are separate from the sink and vanity area, very handy for more than 1 person to get ready at a time. No kettle, so we took our own. Plenty of drawers and hanging room with wooden hangers. Carpeted rooms and corridors so no noise. Pool area lovely - they lend lovely fluffy blue and white striped towels so don't bother packing your own.
We were advised to book an early breakfast slot, so we chose 7.30-8am (that's the going in time - you can stay as long as you like once you are in there) which was perfect, didn't queue once and there is a fantastic choice of breakfast foods, eat as much as you can to avoid having to spend too much money on lunch! Food in the park is more or less the same at all the cafes, same prices so don't bother trying to find it cheaper - and can be very repetitive after 6 days, unless you want to splash out at the restaurants (where they actually serve vegetables.) As another review said, McDonalds is cheaper than anywhere else, cheaper than the UK actually!
One thing we found at the hotel that nobody else has pointed out, is that there isn't a staircase to the rooms, you HAVE to go by lift (obviously there are emergency fire staircases - make sure you check out which is your nearest - they don't tell you this when you check in though). There also isn't a sign to tell you how to actually get out of the hotel to go to the park, we had to ask.
The shop in the hotel is great, all the same prices as in the park and saves you carrying. It also sells cold drinks and milk, yoghurts etc so you can take these to your room - the mini bar is very expensive and even if you just move something in there you get charged for it because it is on a sensor system!
2 characters visit the hotel each day, the times are on the board, you can take your own photos or have them done professionally. The characters all 'sign' autographs too, the autograph books are 5E.
I had originally wanted go stay at the New York, but couldn't afford it - we went inside to have a look and I'm so glad we didn't stay there - it is like a big, boring, shiny office block - the children hated it.
The fastpass system in the park is a good idea, but check out the return times first. Get a schedule from reception of which rides are open early (8am) each day, go to these first before the masses arrive at 10am.
Always best to remember that only the British know hot to queue. The French and Spanish will just walk straight in front of you, even in the queue for the loo. If there's a group of you, spread out to stop them getting past.
Remember to sit on the kerb early for the parades. As you look at Sleeping Beauty's Castle, sit on the left hand outside kerb for the best view. Take drinks and snacks to keep you going, in August you need to wait for 45mins at least. The French/Spanish will try and plonk their kids down in front of yours, so watch out!
We had a fantastic time, and got to go on all the rides we wanted many, many times (5 times for "it's a small world" - and remember the shows - they are superb especially Lion King and Tarzan. In the Studios Park, Animagique and Cinemagique are great too - DO go on the tram ride there, (it isn't boring like the train around the Disney Park) - I won't say why, it will spoil the surprise!
On 1st September the schedules change - the park closes early, the evening parade is earlier and there is no nightime parade or fireworks (until Halloween schedule starts) - so be aware of this when booking. During the day the park is almost empty, which is great because there are no queues, but also the atmosphere just isn't there. Some of the shows stop too.
As and when we go back - I would DEFINITELY stay at the Newport Bay again.
- Travel date: Wed 3rd of September 2008