75 Traveller reviews from Holiday Watchdog
Worst experience ever
"This was family's 1st real holiday after the birth of my son more than 5 years ago. I had promised my son a Disneyland trip when he was 2 years old when he saw his 1st cartoon - yeah u guessed it Mickey Mouse @ clubhouse. And when I finally booked the my 4 day, 3 night trip @ a Disney Hotel, I promised him a fun filled , exciting adventure and for ourselves ( WIFI and me) a relaxing time.
While the park delivered on its promise, the hotel stay was anything BUT. During these warm summer times, the most basic amenity one would expect in a any hotel room is an AC. And I am indeed pained to say that the AC in my room DID not work any of the 3 nights.
Night 1 15th Aug - Since I had reached the hotel prior to the 3pm check in time, I was NOT able to check in and hence collected my park passes and headed for the park. When I checked in my room (Room #1108 ) at 1030pm, I realized that the room temperature was quite high and turned on the AC and the blower to maximum, but the room didn't seem to cool down. I was too tired to wait longer and fell asleep but woke up sweating sometime during the night and realized that my son had escaped his duvet cover ripped off all his clothes and was lying on the carpet floor... It was a sad sight as a parent to see an excited 5 yr old, who only a few hours ago was twinkling with excitement after his first roller coaster ride in the Thunder Mountain. He was breathing heavily and I was paranoid as he has suffered from breathing problems at night.
I left a message at the reception on Day 2 - 16th Aug in the morning that the room AC is NOT working and needs a technician to investigate the problem.
Night 2 - When I reached the hotel room after the Disney light show around 12 midnight, the AC still didn't seem to work. I called the reception right away and the lady at the reception mentioned that she will call up the technician to sort it out. I called her thrice in a span of 45 minutes and all the time she mentioned that it was her job to call the technician and he will come to the room , but he never showed up until 0145. I then rang her up and told her that I cannot stay up any longer and asked her not to send the technician as it would disturb us. But I explicitly asked her to ensure that she lodged a complaint on the AC to ensure it gets sorted the next morning, while we were out. We had to keep the window open to ensure my son could hopefully breathe regularly. But none of us had a comfortable night sweating profusely.
Day 3 morning- 17th Aug - I did not stop by or call the reception as I expected the complaint to be auctioned from the night before.
Night 3 - When I reached the hotel, I stopped by the reception and checked with them whether the AC issue was resolved in my room. I was shocked to hear that there was NO complaint registered at all the previous night. My wife was in tears pleading. The reception clerk passed us on to her team lead who for a change was understanding and offered to have the technician right over to our room to check on the issue. He also offered us an upgrade to a private breakfast for our troubles. When the technician finally turned up to our room, and spent no more than 15 minutes checking the vents, ( he hardly spoke any English). On querying the issue, he mentioned it was a security problem and that he had resolved it. I did tell him that the room temperature still did not cool down to which re replied that it would take time and then left our room. And to our worst fears, the
room temperature never lowered and it continued to be warm. We had a 3rd sleepless sweaty night.
Thanks to you guys :(
Some of the other problems in the room like a few insects crawling in the crater corners between the bath tub and the wall, I choose to ignore.
My Question to the Disney Management is
1. Do you design the Disney package offer intentionally to include sub standard rooms/ hotels at inflated prices because you bank on the customers to spend most of the time in the park and ignore the state of your rooms ?
2. Is this part of your profitability strategy ? Surely, it cannot be a customer retention strategy.
Please treat this email as a formal complaint, which I demand an explanation from the Hotel / Disney management. I wish to charge the Newport Bay hotel for damages for my holiday time, trouble and stress that this hotel stay has caused me and my family.
- Travel date: Sun 31st of August 2014
rude staff spoilt our holiday
"We have just finished our holiday at this hotel and will never ever go back there neither recommend it to anybody.
Leave alone the "old" hotel with peeling wall papers and smelly corridors, the rudeness of the staff was the worst and the most insulting of all. During check in, the personnel were not helpful at all, at the swimming pool when my daughter fell in the pool, the guy sitting there simply told me to take care of myself and did not even stand up and try to help. The last morning, we had a horrible attitude at the breakfast room where two of the staff had physically stood in front of my husband in a threatening way to stop him from walking into the breakfast room to check wheter there was other tables with more space around. The first word that I heard from each and every personnel there was "no" to begin the conversation no matter what you are asking for.
As I said before, I would never ever recommend this hotel to anybody."
- Travel date: Mon 13th of August 2012
You have got to go to Disneyland Paris ;) just got back x
"I was a little nervous before going to Newport/Disney for a 3 Night break but we had one of the best holidays ever much better than Florida Disney much to my suprise everything just a short walk food amazing you have to do the evening buffet very very nice !!! Top tip get the programme first day so you can squeeze everthing in definantly worth paying the extra to stay at Disney we were in the parks for 8am and got on every ride within 1 minute as its open exclusive for Disney guests 8-10 breakfast we had at 7am if you get your timings right then you dont have to wait only complaint was the pool was a little chilly and you had to pay 2 euros for towel hire but go on book it was fab yes there is a walk to the rooms etc but it a big hotel and after the all you can eat buffets you need it have an amazing time we did xxx (go for the half board plus package before you go we saved alot of money and just had a little snack in between)"
- Travel date: Thu 17th of May 2012
Newport Bay Club Hotel, Disneyland Paris
"I've read many reviews on this hotel and was a little apprehensive about going with my two kids. Hubby is less than patient so was actually dreading it by the time I'd read bad review after bad review!... I shouldn't have worried.... The hotel is not shabby, damp or noisy as others have said.
It is 20 years old but has been decorated since, the room was adequate and comfortable, the staff were friendly and certainly not offended by my attempts to speak a little french. You have to be cute about your stay .... book your breakfast in advance and always go downstairs. Go down 10 mins before your slot and you'll sail straight through, no queues. Each morning that we stayed, (3 day stay) we went down 10 mins early and were always let through without a delay, there were MASSIVE queues when we left, buggies and babies crying everywhere. Use the train outside the hotel (2 Euros per person) and not the free shuttle bus, if not take a walk, its only 5 mins from the park. There will be big queues for the Disney Characters in the lobby, so see the ones in the park instead. If you don't like queueing then don't go to Disneyland but if you're smart you can minimise the queues. Use the Fastpass where possible. The swimming pool is a little cooler than I would prefer but the kids loved it. The arrival/checkout was smooth without a problem, check in early and then go back with your hotel pass to get your room. Again, went back about 20 mins before we were told to and got a room and avoided the rush.
The only advice I would give in my review is AVOID CAFE MICKEY! I paid 91Euro's for a glorified Canteen.... we could not get a decent reservation even 2 days in advance, we had to take the only available booking which was 9.30 at night, which was way too late but as we'd pre-paid when booking the holiday we didn't have a choice. We then had to wait outside for 20 mins in freezing cold for another 20 mins before we got in, even with a reservation! another 20 mins later and still no service. We finally got served and the kids ate their dinner at 10.30pm! I paid over 100 Euros (including drinks) for poor service, rubbish food and grizzly kids! My advice - book well in advance for decent time slot or don't bother - Eat somewhere else instead. Incidentally, the restaurants in the Disney Village are expensive and do get mega busy around 6pm when the parks shut - leave a little earlier, say 5pm (you can catch the parade at 3pm) and then go for something. We got in Planet Hollywood without a queue at about 5.15, it was busy inside but when we got out there was a queue around the block. The waiters were friendly and the kids were happy with their surprise Kinder egg!
A great time had by all but due to the exchange rate and the price in the shops over there I would definately save a little more and go to Florida next time. Oh - one more thing, the Disney Princess dresses in the shops are 60 Euros!!! buy one before you go and take it with you, I did and my little Snow White had one that nobody else had! Plenty of compliments and attention came her way.
- Travel date: Mon 2nd of April 2012
brilliant hotel, very helpful staff
"a excellent service from the hotel staff, couldnt be more helpful. nrooms were very clean and tidy on the 7th floor, admiral floor, check in was more than helpful, when calling reception it was done asap. no complaints at all. the only thing that i would take note off is if going take some robinsons squash if have young children as unable to buy any orange squash for anything of that sort for a child.
and if have funny eating children like me, please remember that breakfast is only a contintal breakfast.
take own tea or coffee, like anywhere and buy uht milk from the station shop. kettles are supplied.
the reception staff speak very good english.
excellent and lovely hotel. xxx"
- Travel date: Thu 6th of October 2011
unfriendly, not helpful, rude and don' t really care
"I will keep the review short, we arrived on 26/08/2011 staying until 29/08/2011 on b and b basis for a family room on the admirals floor and costing Â£3,000, check in staf were rude and rushed and had no time for us. The smell in the corridoors was awful, wallpaper peeling of the walls, on arrival at the room only 2 beds were made up, dirty cups in the bathroom and half used shampoo, broken drawers and coffee stains all down the drawers, wallpaper peeling of the walls,broken catches on the windows with plastic hanging off,the room was booked for 2 adults and 3 children, only 3 glasses in the room, coffee sachets already open from previous guests. We had to phone reception (after 30 mins we got through) to have extra beds made up. The staff in the bar looked after the french guests and we had to remind them many times whilst we saw food arriving on other tables within minutes (we waited half an hour). Expect to pay Â£20 for a bottle of white wine, Â£3.50 for a small ice drink, fanta and water, there are snacks available but they do not advertise them, you can get a dish with cheese,tomatoes and crips for Â£5.00 that went down a treat with the children but again you have to look to see what everyone else had on thier table! On the last day we were sent down the stairs to two breakfast options that we didn't know were there..top tip go downstairs for breakfast much more pleasant and more room rather than the horrible breakfast room we were put in the first two mornings..only thing left to say is good luck if you book this hotel we wouldn't go back! stayed in other cheaper hotels at disney and much more friendly"
- Travel date: Thu 1st of September 2011
do not care about all reviews
"I just retirned form 4 days in Disneyland Paris with my son,we stayed at the Newport Bay Club.The hostel is great.breakfast is very good and the buffet we had at Cape Cod was one of the best.I agree that it neeeds a little redocoration as for the price you pay you expect to get better.I stayed at Santa Fe before and the rooms were just the same.I prefer Newport as it seems safer to get to your room especially at night.Over all well done!"
- Travel date: Mon 29th of August 2011
Meet Mickey and his real friends
"Having stayed at Newport Bay when it opened and other Disney hotels in Paris and Orlando since I was looking forward to my return. Oh dear !!
Booked double room & was given king size - "couples like intimate rooms"
Tea & coffee making facilities included on Admirals floor - I was told to go buy them from the shop
Housekeeping were in the room at 5.15pm when we wanted to get in & they just laughed. (complained and was told they have a lot of rooms)
The lower entrance stinks & they put it down to rain - poor excuse.
And to cap it all there was a mouse in the bar that happily ran around without being bothered by staff every night we were there (5 nights). He was known to guests as "Mickey 2".
We were given an upgrade to the Captains breakfast for a couple of days. Nice but on one of those days I had to wait 10 minutes for more bacon & when it eventually came they had run out of sausages and eggs. I gave up and had a bacon sarni.
I will not be returning to Newport Bay."
- Travel date: Thu 4th of August 2011
"Have just spent four days with my two grandchildren and a friend and we had a great time. After reading some of the reviews before we arrived I was a bit dismayed but we found the hotel was billiant. The staff couldnt have been more helpful and the rooms were excellent. The standard of hygiene was very good and the children enjoyed the swimming pool very much. The hotel is very large and it can take a while to get to your room but the park was only ten minutes walk and there is a shuttle if you so wish. We had breakfast in the hotel which we all enjoyed and there was plenty of choice (what do most people eat for breakfast). We loved the park. I feel the only fault was the price of some of the food in the park. There was little choice of good food and the only thing they served with your meal tended to be horrible chips. The food in the restaurants was quite expensive but you could get cheaper snacks in the park. I found our experience very enjoyable. Although I am not planning to go back I would recommend the Newport Bay Hotel but the food in the park centainly needs overhauling.
- Travel date: Tue 12th of July 2011
Expensive tired so not the Disney experience
"Just back from 5 days at this hotel, we traveled there as my daughter was taking part in the Dance World Cup. The hotel is very tired, paper peeling off walls in some of the communal corridors, badly marked carpets, funny smell everywhere, very expensive and poor quality food however better than eating in Disney village or the parks which was a total rip off and generally inedible. My advice save a bit extra and go to Florida for the Disney experience. I won't go back."
- Travel date: Mon 4th of July 2011
fab time had by all
"we stayed over xmas 2010 for 5 nights, the kids loved the hotel more than the park itself, loads of places to explore, the games room, fab shop etc, the best meal we had during the whole stay was in the little bar, we had hot paninis, pizza and toasties with crisps, it was pretty cheap and lots of it! breakfast food wasnt great unless you like pastries, would have liked egg and bacon as in the other better rated hotels. Our room was absolutely boiling, we turned on the air con and had all windows open 24/7 and it was still hot, we only had a short walk to reception etc. Our daughter has minor medical condition and when we arrived, they surprised her with meeting all the princesses in the park by missing out the queue and going straight up to them, fantastic!! Food in rainforest restaurant was absolutely appalling, mcdonalds and park burgers/chips were much better standard, I had to stop the kids eating their dinner and go elsewhere, and it was ridiculously expensive. annettes diner provided great fast food and not bad prices.
We had to go to reception to ask for things and they were really helpful and if they couldnt help they got straight back to us, the cleaning people were in daily and were a bit rude/impatient if you were in the room! We wouldnt go back to newport but only because we would want to go to a different one, forget the bad reviews, we had a great xmas there, try it yourself!!"
- Travel date: Tue 26th of April 2011
not a bad as others hotels i have stayed
"just returned from 5 days at newport club.
must admit had a funny smell to the place, more like damp.
Staff in general were brilliant, although i must admit i am one to do the entertainment, and staff seemed to enjoy, including the head boss who i met during my stay. Charming man and trying to do the best for all concerned.
wouldn't go again i am afraid, spent most of my time looking for fresh air as the hotel was too hot."
- Travel date: Wed 9th of February 2011