Disney's Hotel Santa Fe
140 Traveller reviews from Holiday Watchdog
Fantastic, Great, Excellent....
"If you have a family and your children are over seven years old, this is a holiday you'll never forget and will be sad to leave, there are Disney characters roaming around the lobby , when you enter the hotel will be shown to your room straight away, there's also picture stops in the lobby, the food is limited but nice, its very dear there about â¬27 for an 8 inch teddy. In the hotel theres an outdoor playground, arcade, shop (full of snacks, drinks, teddies, and other disney items), a restuarant, a bar, and a luggage minder. The buses to and from the park are free and come every six minutes! If your kids are amazed by each character in the Disney films they'll truely love this and so will you..."
- Travel date: Fri 1st of July 2005
"The Santa Fe is laid out much like an American motel with a main block housing reception and other areas, and the rooms laid out over the rest of the site to a maximum of two stories high. If youâve ever travelled in the U.S. then the standard is similar but not quite up to the âMotel 6â chain. The rooms are small, very small, but adequate although the furnishing is basic and in our room quite shabby. There is no aircon which may be an issue in the warmer months, although small panel heaters are provided for the winter.
The bathroom is a scant 2 metres square leaving room only for washbasin, toilet and shower/bath. You are âgivenâ two small bars of soap, so bring shampoo/shower gel , etc. For English speakers the international TV might leave you a little disappointed with only the BBCâs world service and Disney channel available in your native tongue. There is also no minibar, so any thoughts of stocking up from Carrefourâs and using the fridge to cool it are out.
Youâve paid for breakfast so use âLa Cantinaâ (The Santa Feâs only restaurant) for that, but eat in the Disney Village (or outside) for everything else. La Cantina is a cross between a school canteen and a motorway service station â take the worst elements from both and you get the idea. Collecting a tray and then queuing for day old salad in stale taco bowls was not my idea of fun. Although there were hot dishes available none looked appealing, and certainly not worth queuing 30 minutes for. Next door is the Rio Grande bar which has the saving grace of being relatively inexpensive - Â£5 per pint for beer, which is not bad for Paris and the bar staff are friendly (leave the loose change as a tip, and youâll get served first next time)
Breakfast is marginally less of a chore simply because you are presented (on check in) with a tray full of time tickets. The idea is to reduce the queue by spreading the times the guests eat. You take one for each day of your stay and can only go to breakfast at the time on the ticket, and for an hour afterwards. Take the earliest times available (we managed to get the last two early tickets - 07.45 and 07.30 - for our two mornings because the others had all been taken by the time we checked in) and then you can get back to clean up before heading in to the park. You will sadly find there will be no bowls for cereals, and no plates for bread or ham or croissants. Desperately you will then join thirty or forty other people scouring the staff only areas of the kitchens for these items before returning to the fray to fight for the food thatâs left.
Cutlery is placed in trays between the food collection area and the tables, but drinks (including milk for your cereal) are dispensed from machines at the far side of the eating area, with no signs or staff to direct you to them. Second day we managed to get everything we wanted within 20 minutes and headed outside to the picnic style tables there as the only empty tables inside were stacked high with the discarded food of previous guests. Once outside you cannot return for anything youâve forgotten although I did barge my way in once or twice when desperate.
Make sure youâve eaten washed and dressed for 08.40 and be outside for the bus to take you to the park. Thereâs a golden hour between 09.00 and 10.00 when the rides are all relatively free, so make sure you hit your favourite first two by ten and then you can take it easy the rest of the day."
- Travel date: Mon 6th of June 2005
Hey The Santa Fe is OK
"Very pleased with this hotel, the rooms were clean and bed linen changed every day. Ok breakfast might seem a bit chaotic but once you realise where everything is then everything is easier on subsequent days. I would recommend walking to the parks along the river, its very peaceful. All in all, with 4 day park passes included with my booking it was good value for money in my opinion and will book again."
- Travel date: Sun 5th of June 2005
"Bit wary of this hotel, as it's the cheapest of the onsite hotels at DP, and we hadn't been that impressed by the Cheyenne ( the one above it) on a previous visit.
As it was, we were pleasantly surprised. It was fairly cheap and cheerful, but the accommodation was of a pretty good standard, the place was clean, and my daughters really liked the Mexican-style theme.
The food was good, although the restaurant can get a bit chaotic at peak times, and the characters showed up in the lobby at regular intervals.
No complainst with the maid service, and the walk to the parks didn't even seem that bad, although there's a shuttle bus if you need it.
In summary - I'd stay there again!!!!"
- Travel date: Sun 5th of June 2005
A very fun time
"Just returned from a 4 day midweek trip to Disneyland Resort Paris via the direct Eurostar from Waterloo and we loved it. We choose this week as there were no special 'Kids go free' or '4 nights for 5' offers on at it is was just after Easter holidays, so guested that the Parks would be quiet, and we were right.
The luggage service from the train station to Disney hotels is realy worth taking advantage off as you can go straight to the park when you arrive.
We stayed at the budget hotel Santa Fe which is what we expected a motel style room, but as it was just for sleeping in and it was fine. This was our first ever package holiday so we did not know what to expect in the room so being seasoned independant travellers we took our own travel kettle, iron and hairdryer which was good idea and the room and neither of these.
The hotel is a 15 min walk to the Parks and the bus service was every 12 mins. We did not stay too much in the room only to sleep as we were either at one of the two parks or in Disney Village for the evenings.
Both parks were quiet and many of the rides were stright walk-on's with the longest queue being about 15 minutes. The FastPass's took care of the rest. It rained a little on out last day which we spent at Disney Studios which was every very quiet and the majority of the park is undercover.
We took a ride on the PanoraMagique balloon ride on Lake Disney which goes up 100 foot high and the views from the top are absolutely magnificent.
We had lunch at Blue Lagoon which is set in the 'Pirates of the Caribbean' ride and the theming is realy fantastic and romantic. Our table was in perfect view of the boats going round on the ride. We went for cocktails and choose the sea food platters which were lovely. It was reasonably expensive, but it was worth it for a delicious meal with very good service
Finaly I recommend an excellent guide book 'A Brits Guide to Disneyland Resort Paris by Simon Veness at Â£7.99 it has excellent tips and advice."
- Travel date: Sat 16th of April 2005
"Cheapest hotel at DLP, but not shabby. Free Breakfast was plentiful, reception was great, staff was very helpful. Room was clean and a pleasant 10 minute walk to the Park. Easy acces via RER, TGV, or VEA bus to Paris/Airports. Would stay here again. I see no reason in spending more for the 'better' DLP hotels."
- Travel date: Mon 21st of March 2005
Don't be put off by the exterior of the building
"On arrival at the Santa Fe your first impression is that it looks like prison buildings. However once inside the rooms are adequately furnished and very warm (we were there in March 2005 and the weather was freezing) - it was lovely to walk into a lovely warm room. The Santa Fe is quite a walk to Disney Village and the Parks but I would think in the summer it is quite nice as you walk along a riverbank to get to Disney Village. Disneyland Paris is a magical resort and not to be missed. One word of advice regarding the Navette shuttle to the resort/airport - these are mad with no organisation - just to try and get on one of the shuttles is a task. There are no queuing systems for this at all - likewise at the Disneyland Parks. Also we were there for Thursday, Friday, Saturday and Sunday. Thursday and Friday were perfect as you could walk straight onto the rides and meet characters and see the parades. Saturday and Sunday the Parks were very, very busy with weekend visitors and rides were two hours plus to get on (even the spinning tea-cups!). Overall a fantastic holiday and I would definitely return, maybe to a hotel closer to the Parks and Disney Village."
- Travel date: Thu 17th of March 2005
"We stopped at hotel santa fe in disney land paris,
we had a fantastic time,
everyone was very helpfull.
the rooms were very clean and very warm
the restaurant offered a good choice of food ,the only problem was meal
times were very busy,
you had a free bus to take you to disneyland from your hotel but if you walk along the river it only takes you 10 mins,
we enjoyed it si much we are going back agian in march 2006
we had a exellent time and would reccommend this hotel to everyone
brilliant value for money.
- Travel date: Thu 17th of March 2005
Good value for the price
"This hotel was good value for the price- the room was clean and spacious. The only annoying thing was the breakfast hall which was just packed full and had dirty trays piled high on all the tables- we ended up skipping breakfast on the second morning the 'canteen' was so horrible. Didn't eat dinner in the lodge, disney village was far better (Billy Bobs buffet was excellent value and excellent food). The hotel offered a perfect base for exploring disneyland paris however if you are not bothered about skipping breakfast!!"
- Travel date: Mon 21st of February 2005
Great staff but a lodge, not a hotel
"For a Disney hotel the standard of accommodation is functional but poor. The rooms are somewhat faded despite being enthusiastically cleaned every day. There are no extras provided other than soap and towels so bring your own shampoo, showercaps etc. If you have ever experienced a UK Travel Lodge, trust me, it will have been a considerably better room than the one that you're about to experience.
Check in is slow, expect it to take 30 - 60 mins. "Informations" desk staff are great, very helpful.
The breakfast room is functional but you'll have to queue from 8.00 - 9.00 but it is open from 7.00/7.30 (can't remember) until 11.00. Food prices at the park are ridiculous (meal for four, at Planet Hollywood, over Â£75.00 for one course.) Take a jacket with big pockets to breakfast and stock up! Don't forget a knife.
Don't even think about taking the bus to Disney between 8.00 and 9.30 or coming home on it when the park closes, it's not worth the stress. Walk instead. It's easier to find your way back from Disney than to go to it so, take the bus on the 1st morning and walk home, remembering the route. From Disney to Sante Fe, go right through Disney Village, turn left and follow the signs (15 mins).
Best advice: Take twice as much money as you think you'll need, double it, then make sure you've got your credit card.
Would we go to Santa Fe again? Not in a million years - it's a low quality "lodge", not a hotel but if you just want beds it's OK.
Lastly, if you've been to Disney Florida, You're in for one hell of a disapointment!"
- Travel date: Wed 16th of February 2005
Nothing to worry about!
"Hey people . I have read some ridiculous bad reviews on this website about this hotel one in particular mentioning a pool ! Do people go to Disneyland to swim ? ( sarcasm ). I mean come on you've booked a two star hotel but writing a review as if you've booked a 5 next time if you want glitz and glamour pay for it !! Some people won't be happy if the pavements are hot coal and someone was carrying them on their backs to save their feet from burning they'd probably ask them to go faster but can't pay you because THEY CAN'T AFFORD IT ! Haha . OK sorry about my little rant back to the hotel ...absolutely great no problems at all 5 minute walk from parks great friendly staff , clean and great for children I can't write a review on the breakfast because even though it was free we were to interested in getting out with our daughter and having fun in Disneyland seeming has that's what we were there for ! The staff both inside and outside the hotel were great and went out of their way to help us . Just a quick one (Treat people the way you would like to be treated yourself !) You may just find life smiles back at you doing so :) . I could go on and on but I won't bottom line is if your looking to take your children to Disneyland and are unsure on Hotel Santa Fe then do it I have no complaints on this hotel and to the miserable person who wants a pool in their hotel either spend a little more or go to Spain! Hotel Santa Fe is great we will never forget the memories we made both at the hotel and Disneyland as a whole ..Amazing!.......p.s going in Christmas season will be hard to beat ."
- Travel date: Tue 8th of December 2015
ALLERGY'S - TAKE YOUR OWN FOOD OR DO NOT GO
We took my 6 year old little boy on his first holiday abroad. He is mad about cars and superhero's and was captivated by the Disneyland adverts on the telly. So we thought why not? He was made up to stay in the Santa Fe hotel modeled on the Disney movie cars. Imagine a car mad little boy staying with Lightening Mcqueen - Perfect !!!!!!
Unfortunately my child has food allergies - he is allergic to rice and gluten and intolerant to dairy and wheat. Continental breakfasts provide him a problem so I called my travel agent to raise my concern. She called Disneyland as was assured breakfast would be no problem.
About two months before we traveled I again called my travel agent to reassure myself there would be a suitable breakfast for my little boy. All we wanted was some Gluten free cereal and some gluten free toast. My travel agent emailed the hotel personally and received a written reply this would be fine. She sent me written confirmation of this.
We arrived at the hotel hot, tired and excited but looking forward to a magical 5 days. We checked in and of course I asked about allergies and breakfast. I was provided with a list that consisted of Soy Milk (fantastic, a big relief), 2 types of gluten free cake, gluten free biscuits and gluten free bread.
Call me old fashioned but cake and biscuits are not breakfast, not even on holiday. Despite the fact my child will not eat most cake and biscuits - gluten free or not - as he has a connotation with them giving him tummy ache.
I asked for clarification at reception and was pointed to the information desk. They could not help me and told me to ask in the restaurant. However the restaurant was not open until the evening.
So we had a rest and went to explore the park. At dinner we went to the restaurant and I had to speak to 7 different people from the waitress to the check in girl to the chef to the bar man who wore a managers waistcoat and assured me not to worry there would be cereal for my child's breakfast.
All good and I was much relieved. Until we got down to breakfast on the first day of our magical holiday - guess what - No cereal. The fruit was a mix of citrus fruit - grapefruit, pineapple, big cut up fleshy oranges, we could not even pick out the apple as it was covered in citrus juice.
Still he could always fill up on toast right - well yes except the bread has to go through the same crumb covered rolling toaster and fall out onto the same crumb covered tray as all the normal bread with other people cramming their bread next to yours.
Also the quality of the gluten free bread was shocking. Despite being tetra packed it was hard and dry before it got in the toaster. I am not surprised my child did not like it.
In desperation and not quite sure what else to do having a hungry child who was desperate to get breakfast and go to the park I gave him ordinary cereal. Only cornflakes - what harm could a small amount of barley malt do? He had already tried wheat covered toast - BIG MISTAKE
We came back from the park early because he was unwell and upset because he just wanted to enjoy his holiday and it was all going wrong. After giving him a bath and holding a sniffling child in my arms for half an hour. I went to information to complain and was pointed to reception. I explained the situation and was told there was not a lot they could do. I explained about the email and the letter from my travel agent. I was asked to provide this, which fortunately I could. The receptionist called a more senior member of staff to look at it and I was told the phrase "all meals" did not mean breakfast but referred to lunch and dinner.
I said this was not good enough and could they not order in some gluten free cereal from a supplier. I was even willing to pay despite the fact breakfast is included in the package I had already paid for. I was told not possible and I should have told them before. I said that I had and to check the system which they did and admitted it said "gluten free" under my booking.
I demanded to know what I should do and was told I could get the shuttle bus from the hotel to the park, pick up the number 50 bus and take it to the big shopping center to buy my own cereal from the supermarket there. If I did not wish to take the bus I could take the train from outside the park to the shopping center. (2 and a half hours this took me on a holiday that was not supposed to be self catering) - I call it a disgrace and would not recommend it to anyone.
There was no offer of help, support, discount, apology or anything. My poor little boy had been excited for weeks, we had this booked for 11 months and quite frankly no one cared whether he had breakfast or not, he was not important enough for anyone to take an interest or help him. I thought Disneyland was supposed to be child friendly -well we learned our lesson.
- Travel date: Mon 24th of August 2015