36 Traveller reviews from Holiday Watchdog
We're not ones for complaining but had to write a review about this one!
"Let me start by saying that the position of the hotel was good in the way of restaurants/shops/beach etc (If you have your heart set on going to the area then get down to Fig Tree Bay as it is a lovely beach), the pool/pool area was quite adequate for the price, breakfast was decent & rooms were cleaned regularly (yes as others have said the rooms are a bit dated but it is 3 star so you get what you pay for & we're fine with the whole "basic room thing".... however we did not expect what I am going to tell you about next). The first two days we had no running water in our hotel room (412) so had to shower down by the pool area. We complained for two days to reception & were told each time that they had called the maintenance man to fix it & continued to feed us a story of how the explosion in Limassol had caused the water to be affected (this was obviously some sort of poor excuse as every other guest we spoke to said their water was fine & the showers by the pool were also working). Finally the thomas cook rep paid his first visit & managed to get us moved to a different room but it only had two beds (they expected us to have an 11 year old child sleep in one of the single beds with us), we told them that we had paid for three people so we wanted three beds like our previous room , they eventually moved us again to a room with three beds where funnily enough the water was fine. We saw the manager later on that day & he asked us if "everything was ok now", we said "yes thankyou", he then spun the excuse about the explosion in Limassol again but this time added sarcastically "but thats not your problem is it" which we were shocked by... I mean we weren't expecting luxuries as we often stay at 3 star places, all we wanted was a room with three beds we had paid for & running water which is a basic human right & not much to ask for (if the explosion in Limassol had affected the water then the whole hotel would have no water not just room 412 lol, I know how a plumbing system works, I mean how stupid do they think we are). Basically the shower or water feed in room 412 needed to be fixed & they knew that but insisted on guilt tripping us, there was a plumber from Scotland staying next door to our new room & he told us that is couldn't be anything to do with the main water supply & that infact the orange tinted colour of the water shows that the system had not been looked after & was probably not maintained since the decour of the rooms was... sort of figures really (I have attatched a photo we took of the water so you can see). Protaras itself - is the most expensive part of Cyprus at the moment (it was on the Cypriot news) so don't expect to get much for your Euro. The food being served in the restaurants was of a low standard & everything was served with chips which is not very Cypriot (My girlfriend is half Cypriot & grew up eating the food & couldn't believe the food that was being served up). The Cypriots everywhere even at the airport were very rude & gave the impression that we were not welcome at all (even though it is obvious my girlfriend is of Cypriot origin), before a transaction had taken place they were barely civil so it seemed like all they wanted was our money then we could get stuffed, my girlfriend & I were shocked as when we had been to the Greek islands the Greeks had been lovely & my girlfriends family do not hate the British but when we got back & asked them they said that due to politics & other things Brits were not the most popular people there. Also one more thing I need to add which I think people will find useful is that if you are thinking of visiting the water parks (Waterworld in Protaras or Ayia Napa) then beware of people trying to sell you VIP que jump style tickets (even the tour operators like Thomas Cook were doing this) because there is no such thing, we turned up at Waterworld in Ayia Napa & asked them where we get our VIP wrist bands of whatever & they replied there is no such thing & said they had told the tour operators to stop saying it. I have to say that we will not be going back to Cyprus (even my Cypriot girlfriend said that too) but will stick to the Greek islands instead. We were told by many that Cyprus is a little bit different to the other islands & not as friendly so in hind site perhaps shouldn't of bothered even giving the place a try."
- Travel date: 21st July 2011
value for money
"Just arrived back from a week at the kapetanios hotel 20/06/2011/ arrived to find the hotel was over booked as it was bank holiday weekend - cypriots celebrating the water festival.asked to stay in annexe for one night.room was ready by 2.00 next day and we had been upgraded to a pool view room with free kettle and fridge also made up from b&b to half board so we could'nt complain.the hotel has a great location to the right is the sphinx bar/club and to the left mcdonalds, thought we would hear a lot of noise but we did'nt. Next to mcdonalds was a live music show every night but was finished by 10.00pm so no problems sleeping. The hotel was very clean and staff helpful.the food was very good with plenty of choice but meals were not very hot - even been down first at breakfast and dinner the food was luke warm. Meal times were fine breakfast between 7.00am to 9.30am and dinner the same times at night. Overall no complaints a decent 3 star hotel. If you want eat out turn right at the hotel and left at the traffic lights 200 metres down the street is a fish shop called mr. Cod best fish and chips we have had in years well worth a visit.if you are hiring a car we checked out all the hire shops and found alex at windmills hire who quoted us the best price. Turn left at hotel walking down main street about 600 metres and you will find windmills. We hired a suzuki swift for the week 159 euro's everyone else quoted between 190 and 220 for the same car - so give alex a visit for a bargain. Overall a great value for money holiday.travelled as a couple but would recommend for families great pool and play area. "
- Travel date: 23rd June 2011
wild noisy hotel
"My husband and i have just returned home from this hotel,we stayed for a week but would of liked to have returned home earlier.It is the 1st time in this hotel and we will never return,it was over-run with cypriot teens,they were there the whole week we stayed,we were unable to use the pool after 10-30 on a morning or even relax around the pool,they came and just took over the whole hotel.Night times were horrendous,banging of doors,shouting and running riot inside the hotel.We will never return to this hotel."
- Travel date: 20th June 2011
Like 18 to 30 hotel
"We came here for two weeks and it is half full of late teens,they are noisy on a night and taken over the pool area completely,it's like a living hell,cannot wait to go home,will be asking the holiday firm for some re-embursement.avoid at all cost during Cyprus school holidays"
- Travel date: 16th June 2011
Simple, well located, relaxed - great beaches
"Well, first of all i have never written a holiday review but started to look at others when making a booking. One review really put me off this hotel; there was no need to worry. I found it ok and fit for purpose. Yes, rooms are a bit dated (but how much does it cost to decorate/refurnish 106 rooms? An awful lot i would guess) The hotel is just at the start of the main strip of Protaras which is excellent; there is no need to walk to Fig Tree Bay beach the whole strip has wonderful, deep sand beaches with lovely warm , shallow crystal clear waters. Beaches were lovely and clean without an overkill of water sports and noise. Fig Tree Bay has a noisy show in the day from a nearby hotel so best avoid that end of the beach. I found the food in the hotel very good, with very efficient waiters for drinks, etc. It was a quiet time of year when i went so not sure how busy the lovely pool area must get in high season. The only downside is an entertainment bar which has a cheesy Elvis singer (if he actually sang and stopped trying to be a comedy show it would not be too bad) This can get loud as i was on the McDonalds side of the building, so if you want an early night forget it but it does die down after 12.30 ish. As for the famous McDonalds never even noticed it. Other downside which i think they should stop due to competition in the area is having to pay extra for fridge(i thought this was outrageously expensive) and a kettle and two mugs at 2.50 euros a day. You can upgrade your room for 12.50 per night. But this all adds up and you already saved and paid for your holiday On the whole though staff were very friendly and helpful, excellent location, great beaches, lovely kiosk owners , great bus drivers and Cyprus people, great bars but too much karoake and a bit 'British' if you know what i mean.! Don't lose your culture Cyprus! I would say good for youngish, families and older people. Younger people might like the nearby Agia Napa a bit more. Check out is at twelve or 27 euros to extend your room which is handy if you have a late flight. Someone mentioned prices in Cyprus are same as London - utter rubbish! I found it reasonable. Petrol was 1.05 euro, beer was average 2 euros, bus was 2 euro all day go anywhere ticket, cigarettes dirt cheap compared to rip off UK, good long boat trips for 10 euros, car hire was very good too. Taxis were dear but there is an excellent bus service. My taxi from the airpot in UK cost a fortune! Finally, was unsure of the weather as now in October but aside form one day of strong wind and a few afternoons of haze the weather was absolutley excellent. Come back with fantastic tan."
- Travel date: 14th October 2010
our wonderful holiday.at the kapetanios bay
"Just returned from a staying at the Kapetanios bay hotel. as others have said,hotel does need to be brought up to date.however it is very clean, rooms cleaned and sheets changed every day and the choice of food for both breakfast and evening meals was excellent.! and im a vegetarian.!! the staff and the owner of the hotel were very friendly and accomodating couldnt do enough to help. the hotel is situated at the top of the Protaras strip as its called.adjacent to mcdonalds.! but dont let that put you off. the strip has numerous bars and resturants,with ( prices varying around 30 euros for a meal ,for two with a bottle of wine.) supermarkets. banks,ect. all the way down. would take around 20 minutes one way! with fig tree bay beach and other beaches just off the strip. will be booking again for same time next year and will book through thomson holidays as the service provided by them,and our holiday rep carly was outstanding.!! looking forward to going again."
- Travel date: 24th July 2010
Value comfort clean good food and great staff
"Having holidays in many resorts throughout europe over many years my wife and i agree that the Kapetanios Bay Hotel is as good as any we have stayed in.So much so that we have stayed there at least 14 times in the past 12 years. Every time we opt for somewhere else we find ourselves wishing we had not done so.For family and couples you would do well to find any better value anywhere. We shall be going there this year again and know that we will enjoy it immensley. Helpfull, Friendly staff from the manager to the most menial staff guarantee you a wonderfull stay. Roll on our next visit"
- Travel date: 13th May 2010
"Just returned from staying at the Kapetanios and had no problems. Like others have said, the accommodation is basic, but it is clean. The breakfast was excellent with a lot of choice. Ideal location as at the top end of Protaras - you can walk the length of the main street in about 20 minutes (strolling). Lots of bars and restaurants to choose from. Would advise that you bring lots of money with you, as Cyprus is not cheap. I would say more expensive than London. Meals vary - for 3 people we spent around 48-60 euros between us each night with one drink. Bring sun cream with you as again prices vary - one supermarket was asking 17 euros for exactly the same item that is Â£5 in Boots! Taxis not particularly cheap - I took one most nights as had a family member staying approx 4km from Kapetanious, and prices ranged between 7-9 euros - mostly 9 (equivalent of Â£7-9). Bus service runs approx every 20 minutes during the day then revert to hourly later in the evening, at a cost of 1.50 euro. Despite the costs, Protaras is a good place to stay and the people are very friendly, plus you get sunshine. "
- Travel date: 17th September 2009
had everything in one place, fantastic
"the hotel is a bit dated. but what it lacked in modern era it made up for in the quality in food and drink. the staff were quite friendly and easy to approach.its situated in a prime location but the front view as a mcdonalds in its face (choose a high floor to see over it)we had a high floor great view over mcds down hotel row as its called, pool view looks over open land.would we go there again, yes, got it at 50% off brochure price Â£355 half board each BARGIN......wouldnt pay full top price though."
- Travel date: 15th September 2009
Comfortable & Friendly Hotel
"Myself and my partner stayed for 1 week at the Kapetanios Bay Hotel in Protaras, I have been to Cyprus quite a few times and had never stayed in Protaras and I wasnt dissappointed. I had read a few reviews which were of mixed opinions but we came away with a positive view. The hotel staff were very friendly especially the lady on reception who helped when our transfer coach back to the airport didnt arrive. I had emailed the hotel the week before to ask for a fridge and a double bed instead of twin beds and the hotel were more then happy to help, our fridge was already in our room when we arrived. The hotel itself was nice and clean, we had a lovely pool view room, which was nice, our bathroom was small (like some reviews had mentioned) but it didnt matter to us. We didnt eat at the hotel even though we were bed & breakfast so cant comment on the food but the menus we saw around the hotel looked like they had a good choice of food. Protaras is really nice with a wide range of bars & restaurants for all different tastes, The Greenery was really nice for cocktails, Waves was really nice for breakfast and Andama is most definiately the best restaurant we tried, I would recommend this hotel and the resort of Protaras as we had a great holiday."
- Travel date: 12th June 2009
"we arrived near midnight on 28/9/2008 and were exhausted from travelling and our greeting from staff was matter of fact only words exchanged were room numbers and not much else.the rooms were clean if not a bit dated in decor and if you do book into this hotel definitely make sure your room is facing the poolside,ours was overlooking the street facing the square bar and mc donalds and it is very noisy and theres not much to look at.we could have change but as our greeting on arrival wasnt the warmest we couldnt be bothered with the hazzle. some of the staff were fine however the guy in the hotel rope bar was the most friendliest and helpful and the most scariest is the night porter!he looks like the walking dead and has the personality to go with it,we found him sleeping in the lobby twice. the layout of the pool was good plenty of loungers and the food at snack bar was lovely. the lifts in hotel are small,bathrooms and balconcies as well. good selection at breakfast time we only had one evening meal but didnt realise till near end of our holiday we could have had our lunch instead of evening meal. you could have paid for kettle or fridge for your room a bit pricey for the week.overall the hotel is central to bars, restaurants and 5-10 mins from beach. the best places for eating out were waves for snacks,super s (near sweet memories apts)is the friendliest and we loved the friends bar."
- Travel date: 11th October 2008
I would not recomment this Hotel, the ro...
"I would not recomment this Hotel, the room we were offered was very small the bathroom you had to close the door to turn around in it. The tiles were cracked around the bath-room, the tiles were dirty, a good bleach would have made a difference. The carpeted bedroom floor were old and dirty as was the bed-spread cover. We moved to a slightly bigger room, about one metre sq. bigger, but same decor., in need of complete refurbishing. Air-con, useless, more air coming out of a baloon., and as we had only one key, and did ask for two, one each, the air-con, never got a chance to get to work fully as when you took key out of light switch all electrics were switched off. Reception was not very friendly, and was looking 12 Euro per night extra for change of room as we complained immediately we saw the size of our room. After paying for a room for 2 adults he did not get his 12 Euro from us., as we stuck to our guns and reported to our rep. Other couples were also complaining about the lack of cleanliness. 90% of guests were English. Hotel is not 2oo metres from beach, it is more like 700metres or a good 10-15mins walk in the heat, down the street. Would not book here again, entertainment zero, the only plus mark I would give was the breakfast meal was a good variety. "
- Travel date: 2nd October 2008
Top traveller tips for Kapetanios Bay Hotel
"Book a room with a pool view worth the extra."
"Update the rooms and tell other holiday makers when they are sharing thier hotel with approx 60 teens"
"Do not allow 60+ school graduates when we have paid good money to stay here,it is very unfair that we cannot use the pool area"
"Go for it, the locality is excellent"
"great cheap boat trips just Â£9 from protaras beach"
"protaras is brill, fantastic entertainment everywhere"
Kapetanios Bay Hotel is also called
- hotel kapetanios bay
- kapetanios bay protaras
- kapetanios bay