48 Traveller reviews from Holiday Watchdog
4 Star with attitude.
"We booked online directly with this hotel as we knew of it from a previous holiday, and to be honest we saved a packet compared to a package deal.
The hotel and facilities were very good; luxury and quality...but any extras are very, very and a few more very's pricey!
I've read other reviews saying the hotel staff were unfriendly but I would not say that is the case. I would say it is a sort of "distancing" if anything. It's as if their brief is to "not talk to the guests; you are not worthy".
The usual friendly and open attitude of the Cypriots seems to be missing at this hotel.
Oh, and watch the minibar in the room. We got charged twice for stuff we didn't have - at them prices?! They did drop it though without fuss.
Also if you are thinking of a wedding venue, they do seem to be very organised on that one, but it could be anywhere. If it's a backdrop you want, consider St Paul's, Lindos. Now THAT is a backdrop."
- Travel date: Thu 4th of August 2011
Very poor level of hospitality, over priced
"The only thing this hotel has going for it is the location, right on fig tree bay. This hotel is pretentious and over-priced. The level of service and hospitailty is very poor, and the staff clearly do not want to be there.
We were never greeted with a smile, and it was difficult to even get acknowledged when trying to speak with reception staff, most of whom clearly did not want to be there.
We had a number of complaints during our stay including a missing door handle, paperthin walls, meaning you could hear everything going on in the room next door, and one day no electricity.
The pool was ok, although shaded by the hotal for much of the afternoon. The jacuzzi was a let down as the jets were very weak. The policy of allocated sunbeds means that it takes about a week before you actually get a bed that is not shaded by the hotel, or 5cm next to other guests. The parasoles were small and in a fixed position, meaning that you could not always get under them, as their shadow often fell in a place that was difficult to put your sunbed such as a path or in another guests "patch".
We bought a coke and an orange juice from the pool bar, which cost 14 euros, slightly excessive!! Needless to say, all other drinks (and lunches) were purchase from George Zefkas restaurant next door.
I cannot fault the cleanliness of the hotel, our rooms were cleaned every day, and the bed was comfortable.
Dont waste your money staying half board as the food was ok, but the wine/ drinks are extremely overpriced there are plenty of restaurants on protaras which offer much better cuisine, service and price. We tried to swap our evening meal to a lunch one day and the manager flatly refused, with no real explanation, nor apology. (All other hotels in protaras let you do this, with no quibbles).
I would not stay here again, nor would i recommend this to a friend. You recieve much better service, hospitality and value for money from other hotels such as sunrise beach, constantinos the great, the vrissiana or the odessa. If you want to waste your money (and holiday) then stay at Capo bay.
- Travel date: Sat 2nd of October 2010
wedding at the capo bay hotel.
"This hotel is fantastic, our daughter got married here and it was ammazing, food, staff, rooms were first class.We had 60 guests which was quite a lot,the wedding day was fantastic the staff treated us like royaly, the wedding buffet was outstanding, loads and loads of food which was to a very high standard.The resort has plenty of bars and restaurants something for everyone,all our guests loved this hotel simply stunning."
- Travel date: Fri 14th of May 2010
Capo bay Wedding
"We have only been back for a week and i want to go back already. We got married 5/06/09 at Capo bay what a fantastic day everything was perfect nothing was to much trouble. We had a full sit down dinner for 40 people and disco i could not asked for more. Our little one loved the pool and kids club she had so much fun, all of the staff are so friendly and are always happy to help you . The hotel is kept immaculate at all times I could not fault it in any way. Not all of our guest stayed at capo bay but once they had seen it they wished they had !!!!!!!
In Protaras it's self it was very family orientated town we ate out every night there was a great selection of pubs an clubs to choose from and things for the kids to do.
- Travel date: Wed 24th of June 2009
wedding at capo bay
"We have just arrived back today and I fel that I had to write this review.
This hotel is second to none - the staff are friendly and cannot do enough for you.
We held our wedding at the hotel no 5th May and quite honestly we have never been treated so well. Complimentary champagne, flowers & fruit basket on arrival, complimentary champagne and fruit basket on the day of the wedding, gift of two bath towels from the hotel also.
The hotel is right next to the beach, with an excellent location for bars and restaurants.
Anatolia Restaurant is highly recommended. We held our pre-wedding get-together and they catered for 36 people extremely well. They were organised and the food is great.
This is a fantastic hotel to hold a wedding, very organised, fantastic food, excellent staff and we could not have had a better time.
There is the added bonus of an adult only pool so no kids messing around whilst you are trying to relax.
We spent 10 days at this hotel and it is highly recommended by both my new husband and I.
- Travel date: Thu 14th of May 2009
Location Location Location
"We stayed here for a week back in July last year and booked a superior sea view room. When we walked in the hotel we were initially very impressed as the lobby is gorgeous and very modern. However, when we were shown to our room we were slightly disappointed as it was a bit basic and the decor was old fashioned.
The fridge was very cold though and it even had a freezer for ice creams! Our sea view was not great and simply overlooked a car park - the sea being behind that but the hotel refused to move us. The balcony was also tiny i mean you could hardly swing a cat. The normal rooms have much bigger balconies but are in the old part of the building and are a bit sweaty.
The breakfast was lovely and the pools are great but my boyfriend was not a fan of having to stay in the one place all week - he likes to move about a bit! beach was lovely but i would rate the beach near grecian park much better (konnos bay) and would recommend a taxi ride there for the day as it is not as crowded and much nicer.
The restuarant opposite grecian park is lovely as is a small restaurant opposite capo bay which forms part of apartments - i think its called le parc.
Capo bay is conveniently located on fig tree bay and there are many shops, bars and restuarants about. It is also facing a doctor which may come in handy.
I would probably go back but think grecian park is a much safer bet and the rooms there are much nicer."
- Travel date: Fri 6th of March 2009
Nice clean Hotel
"We booked our wedding and holiday with First Choice at the Capo Bay Hotel in Sept 08.
First impression as you enter the hotel is impressive, very modern reception area, nice sized pool area and great view overlooking Fig Tree Bay.
As we were getting married in the hotel we were automatically given an upgrade from a standard inland view to a Superior Room with sea view. I have to question their idea of a Superior room - I've stayed in larger rooms at Travel Inns. We had to ask the reception to make the twin beds into a double (you would've thought seeing as though we were getting married that this should be a given). Dissappointing that the sea view was obscured by the side of the hotel meaning that you couldn't see anything of Fig Tree Bay. The balcony was practically non-existent, which was a shame as there was at least 3 foot to the side of the balcony which was unused space. Hopefully in 2009 the decor will be updated in the rooms and the hallways as it is really dated.
The wedding venue at Capo Bay is marvellous (even if it does tend to feel like a bit of a cattle market wedding i.e. one in one out). I understand that in 2009 there will only be 1 wedding per day at Capo Bay (I guess the room prices will have to go up to make allowances for the missing wedding income).
A tip for anybody having a wedding at Capo Bay - take a CD with you if you want specific music (they're not quite up to speed with MP3s and IPods) for the ceremony and reception.
The maid service is excellent, the food is divine (and plenty of it), the table service in the restaurant is very good. The wedding meal (BBQ Buffet) was of the highest quality. The sunbed scheme is very good (only point I'd like to make here is that the grass isn't well maintained). For those people with children I would recommend asking for sunbeds near the children's play area.
The cost of meals and drinks is high - but Cyprus is not a cheap place to eat out anyway (we spent 80EUR on a burger lunch for 4 adults). I would recommend finding PJs Bakery across from Cheers bar and have your lunch there, the croissants are as big as a dinner plate.
Anybody looking to have their holiday in Cyprus should consider using Aphrodite Wedding Planners - we went with First Choice, and although they were good, the Aphrodite team were much more hands on, you could easily tell the difference between an Aphrodite wedding and a First Choice wedding. Another wedding tip - take cash with you to pay the Town Hall fees, they don't take cards!!
- Travel date: Mon 13th of October 2008
We stayed at the Capo Bay Hotel for our...
"We stayed at the Capo Bay Hotel for our 2 week annual holiday and we had also chosen the hotel where we were getting married on the 08.08.08. The Wedding was amazing the staff at the hotel were great they took all the stress out of the day and it was perfect. I will definitely be going back to the hotel and would highly recommend this hotel it meet all our needs and everything we read about it was on the Capo Bay website was true.
If only the tour operator that we booked the holiday through could provide the same level of service that the staff at the hotel did Iâm sure they would be a lot happier people. We have a 4 year old son whose suitcase didn't arrive in Larnica we immediately reported this to the airline who got straight onto the case. We was met outside the airport by one of the first choice reps who was more interested in telling me that the coach would leave without us if we didnât get on it straight away than listening to our situation. When we was on the transfer to the hotel I spoke to Justin one of the reps that made enquires and advised me that the suitcase had been found it was in Manchester and we would receive it at the latest the following morning! If only what our Rep told us was true! We struggled on that evening knowing that we would have the case in the morning all our little boys clothes, swimming items, sun creams were in the case however we wasn't going to allow this to ruin what was going to be a very special event. In the morning we went to reception to collect the case however it wasn't there! Once the Rep arrived in the Hotel for the welcome meeting we asked where it was to be given a number for the main first choice office in the resort at this point I spoke to Rachel who advised that they was doing all they could and I would have the case within the next 24 hrs! Throughout the course of events we had Debbie a First Choice Rep out the phone down on us as, I was advised again by Debbie " I wouldn't allow the fact that my son had no clothes ruin my holiday I would go out and buy a pair of shorts for 5 Euros" if I was only a pair of shorts we needed! I was told on more than 1 occasion that the case was found in Manchester and we would have it within 24 hrs, not once did the Reps make contact with me to tell me of any progress and the final straw was when we made a phone on the third day to Rachel at the office to be told that I was stopping her from doing her day job because I was phoning every couple of hours to ask for any news! By the way the case never turned up so the 3 days I wasted listening to the Reps that it was in Manchester and was been flown over was rubbish. I am disgusted by the way we was treated and how these people can be in a customer facing role when common manors, honesty and treating customers fairly doesn't come as standard to them. I am pursuing this with First Choice however they feel that telling me they are sorry for my experience and that the staff under go training is sufficient for the fact that we spent 3 days of our holiday chasing a case that was never in Manchester.
Needless to say we will not be using First Choice Holidays again as our tour operator and we had 53 guest who the majority of people booked with them who after our experience will be looking at a alternative tour operator when booking next years holiday.
- Travel date: Mon 22nd of September 2008
Stayed at Capo Bay for 2 weeks, returnin...
"Stayed at Capo Bay for 2 weeks, returning on Aug 31, 2008. Was very aprehensive about accomodation due to reading reviews. We booked a family room with side sea view for 2 adults and 2 children aged 6 and 4. Room allocated was great. Plenty of room for all 4 of us, bedlinen clean, bathroom good standard. Even shower curtain looked new. Only downside, very small balcony. Air conditioning superb. However, I did speak to another 2 families at hotel who both advised that there room was exceptionally small and needed a good refurb and was not at all to 4* standards.
Due to being happy with room, I would definately book this hotel again and try secure a family room on the same first floor. Reception area was definately 4* and looked very modern and classy. Stayed on bed and breakfast basis and food was to a good standard. Pool area lovely and ideal for even the smallest of children. Beach towels provided and systems of being allocated a sun bed for duration of stay a good idea - however due to having a car for 3 days, our beds were taken but pool attendant rectified error by providing us another set of beds in a better location. Would definately reccomend this hotel
- Travel date: Sat 6th of September 2008
We booked a family room with a sea view...
"We booked a family room with a sea view but were allocated a room from which you could barely view the sea from. When I complained, the matter was dealt with efficiently and we were offered a replacement room which was much better.
The rooms are a little dated but are clean and quite large. The airconditioning in the bedroom was very good. The rooms are cleaned daily, with fresh towels also provided.
The hotel reception area has been recently renovated and is absolutely awesome. On first walking in, you really understand that you have entered a top class hotel. The decor is modern and the hotel is superbly airconditioned, which is essential.
Breakfast was first class, with a fantastic array of different foods on offer, to cater for all tastes.
The hotel is right on Fig Tree Bay, which is a great bonus. The sun beds are reserved for you and the pool attendants dealt with my requests in a friendly and accommodating manner. The hotel supplies fresh beach towels every day and this is a fantastic service.
Customer service in the hotel is first class.
The hotel is due to have its bedrooms renovated from November, to be completed in time for the 2009 season. This will make this hotel a 10 out of 10 hotel! We will definitely be back."
- Travel date: Mon 25th of August 2008
This was our 11th time at the Capo Bay a...
"This was our 11th time at the Capo Bay after getting married there in 1997.
The hotel just gets better and better,they have revampted the reception,bar and restaurant to a very high standard,and in the next couple of years are doing the same to all the rooms and eventually having a spa so they can open all year round.
Due to the revamp the amount of rooms is going from whatever it is no 250,I think to about 170 as they are making the rooms bigger.
The amount of people who return year after year just plays testimont to how fantstic this hotel is.
Ok, it was more expensive this year but thats due to it being the first year in the euro,but if you want quality you have to pay for it.
One of the best things is the allocated sunbed system,you don't have to get up early
to get a bed and its yours for the duration of your stay.
Overall had a fantastic time,would I go again??? just try and stop me if I can still afford it.
I have already checked the First Choice brochure for next year but can't find it, so not too sure if I will have to book direct,although looking at the costs I doubt we could afford it.
- Travel date: Wed 30th of July 2008
My daughter got married at the capo bay...
"My daughter got married at the capo bay hotel on the 2nd july.It was a fantastic hotel and a lovely day. The venu for the wedding was a dream. The food was spot on there was enogh to feed an army. the weather was red hot every day. i would also recommend the hair dressers (TIARA) on sight at the hotel they were excellent (Teresa & Fud) they made a lovely job of my wifes hair (Ful head colour & Blond foils) and my daughters hair on her wedding day. The staff at the hotel were very friendly. the rooms were cleaned on a daily basis, clean towels. Pool excellent sunbeds allocated on arrival. The reason i gave this hotel 9 out 10 is because the bar at the hotel was very expensive. A good place to have a steak i would definantly recommend oscars opposite mac donalds. Figtree bay beach just outside the hotel grounds is georgeous there is plenty of water sports to do. would recommend this hotel to anybody getting married in cyprus. will defo go back next year. Stoke On Trent"
- Travel date: Sun 20th of July 2008