67 Traveller reviews from Holiday Watchdog
"Cleaning was very poor, ants in the room on 3rd floor, no kitchenette as promised so we couldn't cook, mold everywhere (the entire air condition system is not insulated!) The showers by the pool doesn't work, there were no light in the bathrooms. Had to go search for another light bulb in another room and fix it myself after waiting 6 days..)They rate it 3,5 stars! The all-inclusive does only include certain drinks (and not the good ones) and the snacks were chips, fish sticks, dry bread and the ham and cheese from the breakfast :-( The staff in the bar/restaurant were nice smiling. Easy to go by bus to the old town and to the harbor. I recommend: Choose another hotel closer to the beach. First time Ever we haven't left money for the cleaning staff. I couldn't upload photos in .jpg . Sorry."
- Travel date: 10th January 2016
"Arrived late at night on Friday and pointed in the general direction of the room. Once in the room we looked at each other, it was like walking into a nightmare. We decided to sleep on it. Next day J went to reception and asked for an upgrade, told to report to the desk on the Monday as the self catering rooms were full. Monday came and my wife reported to the desk for an upgrade only to be told that we had one of the better rooms? List of faults, smoke alarm not working, fridge leaking and rusty with shelves missing (replacement no better), air conditioning only works on full and leaking water into the bedroom carpet, unable to use the small oven/grill and shelves missing + only one pan ring the other ring was only 3 inch diameter (carried the oven down and placed on to the reception desk), ripped bedroom curtains, room dirty and full of ants or fleas. The kitchen sink overflow was not plumbed in (an open hole)? Plastic handles on the crockery split and full of dirt, no oven dish, dish cloth or tea towel (should we have packed these items in our luggage) staff and Jet2 rep failed to resolve this issue throughout our stay. Shower head replaced as it sprayed onto the floor causing bathroom floor to flood and become unsafe. The oven was eventually replaced with a new one which was cheap crap. Still unable to use the oven to cook anything (no oven dish provided). We chose self catering because our son has a medical condition. It proved impossible to self cater in this hotel. I tried all week to get things sorted, just too many issues to deal with. We met with the manager on our leaving day and showed him the photographic evidence of our complaints. He sat quietly then apologized. He asked if we would forward copies to him once we returned home. He didnât even bother going to look at the room. One week thousands spent, we feel like we have been robbed. NEVER AGAIN. Jet2 have offered compensation - Â£100 voucher to spend on another holiday booked with Jet2!! The holiday provider/travel agent should have done their due diligence on products they are promoting or selling. "
- Travel date: 22nd October 2014
Just Dont Do It...............
" I am in shock to still find raving reviews! On arrival we were given room key and pointed in direction of room. Enter room it was dark shabby, over looked the back of the bowling alley and dirty lane,[I know view isnt important to some, however, I rise early and spend time on my balcony] more importantly the room was so dirty with hair all over floor, cobwebs and hair growing on the the beside cabinet which I suspect are still there, they were when we left even though I pointed them out. We went to reception to request different room was told to come back tomorrow, so requested cleaner immediatly. Cleaner came, half heartedly swept floor with dirty brush then mopped with a smelly mop leaving room dirty and smelly! Tomorrow came and we were told to come back later in day [by extremely rude receptionist, the same miserable one mentioned in another review] we went back later and got told there were no other rooms. In less than 24 hours the only thing we heard at reception was complaint after complaint and guests in tears [including myself]. They really were not interested. I hadnt been to pool at that point but heard Thomson rep telling them there was algae in bottom pool and to get it sorted. We didnt use the pool up near reception but did use bottom pool. Its the first time I have been in a hotel pool where you cant see your feet, it was murky, there is indeed serious green algae growing in the vents around the edges [all stuff for bad ear infections!]. Never any evidence of pool cleaning, until later in 2nd week after guest was being treated for ear infection and samples were taken, chemicals were poured into pool which made a slight difference. We evicted a huge cockroach from our room and also killed one near the lift (we were in 5408), the remains of the killed cockroach lay for four days, it was swept and mopped around it! Sun beds forget it, they had a no reseveration policy but you had to,,,,,,,,,,,,,,,,,,,,,, then they decided to let you reserve from 6.30am, but if you didnt use the bed prior to 10.30am they would remove towels. Basically, there are not enough sunbeds to accommodate so many guests. There was never any cleaning around pool area, I never witnessed the area being hosed down in the two weeks, therefore area was sticky, littered with plastic cups, ciggarette butts and other debris. Food, hmmmmm first impressions good, on first evening, after that it went down hill. Whilst there was choice it was minimal, it was samey, had very little flavour. Breakfast was ok with a vaired choice. Lunch was a total joke - what adult wants to eat chips and dried up fish fingers? There was an oder service available from 10am to 12noon which had a better option, however, half way through our second week this was withdrawn by the chef because too many orders were being placed by guests at 11.45 - I wonder why. Well why, because like us people were ordering it because they knew lunch was going to be so awful come 12 noon. Entertainment, yes the team worked hard, it wasnt brilliant, I have seen better, and I have seen worse. Service, not good, how difficult is it to fill and order of one red wine one white wine and two glasses of water at dinner? One bar tender in the evening, to serve 700 guest .................... yes you will wait for your drinks and they will only let you order one at a time! Towels were changed frequently, however, our bed linen didnt get changed for over a week................. The staff work very hard and I dont want to blame them for the bad service it has to be down to management! What a lot of people are not aware of is the hotel changed hands this year, and previous owner took most of his staff including the chef with him! You are some distance from the harbour and the beach, however, bus service is good as mentioned previously. Our saving grace, we hired a car for 5 days to get away.............We have stayed in hotels ranging from 2 to 5 star and have never been so disappointed with a hotel as much as we were in this one. There is no atmosphere, and I heard a number of disgruntled guest relating it to Butlins in the sun, personally I feel that is an insult to Butlins............................ You can read what you want into my review and if you want to drink drink and drink, but wait for your drinks, and swim in dirty pools then go for it, if you want lunch which (served in the bar area not dining room, and exposed to heat for hours) consists of left overs from last nights dinner, go for it................... However, if you choose to ignore what I have said, then go for it, just dont say you were not warned! "
- Travel date: 28th July 2011
very rude and impolited stuff - worst hotel everâ
"VERY BAD BEHAVIOR FROM THE RECEPTION STUFF. when i ask why we don't have the facility that we ask for in our room they told me that this is the room and if i want i can leave. unfortunately for me i couldn't leave. the ROOM WAS DIRTY, you could write your name in dust. we were stayed for two days and NO ONE CAME TO CLEAN THE ROOM AND CHANCE OUR TOWELS. the BREAKFAST was TERRIBLE; ham and cheese were NOT FRESH, the tables in the restaurant was very dirty and the dinning room was SMELL VERY BAD. the POOL was small and DIRTY , you couldn't swim and also you couldn't fine any sunbed or an umbrella because there were not enough. LAST BUT NOT LIST LEAST during the night you COULDN'T SLEEP because same poeple where yelling very loud until 4oclock and no one from the reception say anything to them. "
- Travel date: 20th July 2011
"had two weeks at the mayfair in april was brilliant the staff were fantastic food was good entertainment brilliant the entertainment team couldnt ask for better (they were georgia,sean,leah and sarah)100 % going back as soon as i can!!! "
- Travel date: 10th November 2010
"The location is not the best.I wish the Rep told us how easy it is to bus it around the Harbour and to Coral Bay.The food is excellent,I went h/b and ate very healthy all week.The Entertainment consists of Bingo and participation games till late, even the kids games went on late in sept/oct.Although the song and dance acts in the week are excellent.The staff work very hard to please.You can not go up to the bar for a drink.The staff will serve your table with a smile.If you book trips out,the coach will pick you up just outside.This hotel seems to attract the football shirt wearing brigade you see at Butlins.First couple of days i felt trapped watching the reps pants on your head game. We walked over busy roads down to the Harbour.The area is beautiful tainted by tacky tourism.Brit pubs, Tina Turner acts, and the X factor on TV in the bars.I would go to the Mayfair again for the service and the good food.Because eating and drinking out is very expensive."
- Travel date: 4th October 2010
wedding in cyprus
"i have just got back on the 19th july 2010. myself and two girlfriends stayed at the mayfair hotel in paphos as we went to cyprus for a wedding. we were made to feel very welcome at the hotel by all the staff especially andreas the manager who was very attentive to the guests and extremely hard working. the hotel was fine as was our room which has everything you needed.we went half board and the food was lovely, plenty of variety. the pool was clean. entertainment was ok. there was kids clubs available if you had children with you. i would not hesitate to recommend this hotel to my friends. it wasnt right next to the beach but the buses are quite frequent and only cost 1 euro. taxis are a bit expensive though."
- Travel date: 27th July 2010
"Went May 2010 half term. Staff really friendly, entertainment staff brill with the children. Big choice in the food and v clean rooms. 15 min walk to harbour. If you are going on a boat trip see Winston for the day trip on the wave runner ans tell him the group who you gave a lift to the beach from Portsmouth) recommended you. Going back next year"
- Travel date: 22nd July 2010
Certainly doesnt live up to its name.....
"Having payed a lot of money for this 2 bed apartment and after checking in and directed to our room we were very dissapointed, 1st tap head came off in my hand, 2nd the water then exploded all over me, then i went to bathroom to freshen up i filled sink up to have a shave turned around to find all the water had dissappeared and my feet were now wet, not a good start, contacted reception who sent maintenance man who informed me the faults i have described have been like that for a week and would take a couple of days to sort and offered us a swap, why put us there in the first place.?????? then we get our second room with a view of paphos slums.. derelict cars, run down buildings, strange men sitting on the corners day and night,maybe the strip club on our street may have something to do with that,, at night the above mentioned turned into the local meeting spot with cars coming and going, my wife could not go out to the supermarket alone... glad we didnt go all inclusive although people i spoke to said the food was good, but the service from the bar staff was terribly slow so no chance of getting drunk, my 1st experience was ordered drink waited 25 mins got drinks paid then waited 20 mins for change by this time needed another drink very poor, There is clearly a message in every room telling you not to put youre towels on the provided sunbeds as they will be removed by the hotel management, this rule was never endorsed so you need to be around the pool by 7.30 in the morning to put you're towels down to ensure a good spot..maids did leave the rooms clean every day,so all in all we did enjoy our holiday,the pool grounds were good,but the self catering apartments were very poor!! i dont think i or other members of my family will be staying there again, we went to paphos for a wedding and had other members of our family stopping at different hotels to ours which we did visit in our 11 night stop and we were gutted to find out they were staying in luxury and not paying any more than us, we never invited them to see our hotel to avoid embarrassment.......... paphos has a lot to offer so look carefully before booking youre stay, If you do book the mayfair you will find a short cut to the sea front passing the friends bar well worth a visit do a lovely breakfeast for â¬1.50 and tea for two on the front does good food, One good thing did come out of staying at the mayfair,, i got a great tan or was that the great cyprus climate.? "
- Travel date: 22nd July 2010
Never experience squalor like it!!!
"paid Â£900 for 4 nights, could have burst into tears on arrival! have never been in such a dump of a room in my life, woz offered an upgrade,150euro,s extra,got shown the room+it woz a bigger dump than we were in!bloody cheek!! stayed in the room we were in,lookin over the back of the hotel,into the the fithy back entrance,s of shops. only good thing was,the bedding was clean,but well worn. had to hold the wall when using the toilet,as the toilet bowl moved when you sat on it!stray cats ran up+down the corridors all night,trying to sneak into your room,or fighting,complete nightmare!Restaurant basic,staff not helpful at all.Only good thing was,the pool area was really nice,i don,t have kids,but must admit, the poolside entertainers were fantastic.It was our 1st time in cyprus,and we loved the place,will defo go back, but DEFO NOT to that hellhole!Have been going abroad twice a yr for the last 12yrs, and it,s the 1st time i have ever went into the travel agents to complain."
- Travel date: 23rd June 2010
Not my first choice again!!
"Just come back from spending 2 weeks at this hotel and apartments-dissapointing!. On arriving at the complex with a young child was shocked to find out we had been allocated a top floor (4thfloor) apartment even after requesting low floor apartment at time of booking. Staff did there best to find us another but due to it been almost fully booked was offered a room with no self catering facalities or a room with a balcony directly onto a road! Rooms were very grubby as were the bedding and towels. Had to shower holding the shower attachment as kept falling off the wall! Had to fix toilet oursleves as did not flush and leaked all over the bathroom floor. Food preperation surfaces were covered in hundreds of crawling creatures as were the wardrobes, bed and chairs in living area. Woke up most mornings itching and covered in bites. Beds were only changed once and was amazed to watch the cleaner mopping the floor with smelly filthy water that must have already mopped 20 other apartments. Be aware if you want a sunbed round the pool be prepared to get up early as every morning towels were on all the beds but no people on them! Area surrounding was very quiet and not a place to walk around alone. Nice harbour tho about 20 mins walk away, plenty of restuarants,bars and shops. "
- Travel date: 21st June 2010
excellent holiday would recomend!!
"Have just come back from paphos and stayed at the mayfair, and have no complaints. We stayed all inclusive and when we got to our room we were given a bottle of wine, 2 bottles of water, fruit and coffee making facilities. The food was brilliant, plenty of choice and different every night. Snacks all through the day so even if you miss breakfast there is food all day. The entertainers are excellent and work so hard to keep both kids and adults happy. The staff cannnot do enough for you they are brilliant. The hotel is situated in a residentail area which isnt a problem its about 15mins walk to the harbour and main part of paphos where there are beaches, bars and resturants or there are buses just outside the hotel for no more the 1.50 euro. Taxis around paphos are no more than 8 euros either. we stayed here to go to a wedding which was in one of the bigger 4star hotels and i can honestly say we had just as good facitlies as they did. I would recomend this hotel for good value for money and suitable for all ages i am 20 and my partner is 27 but people of all ages stayed here. A BIG THUMBS UP FOR US!!! "
- Travel date: 20th May 2010
Top traveller tips for Smartline Paphos
"enjoyable holiday, plenty to do, or just relax by the pool if you prefer"
"If you choose to go, just hire a car and get the hell out of there"
"Excellent value for money!!"
"harbour, mosaics, beach front walks"
"Waterpark good for families"
"Lovely harbour area and restaurants and great weather"
"Good hotel,bad Location"
"There was a beautiful mexican restraunt i found down by paphos harbour."
"Paphos is beautiful. lots of things to do"
"The Alkion serves gorgeous food and the waterpark and go-karting are worth a visit."
"Not on the main road so no traffic noise and close to the shops"
"Northern Exposure is definately worth doing as an excursion"
"Go see the ruins/monuments"
"the hop on hop off bus"
"beautiful harbour, and lots of sight seeing"
"go to cyprus,but not the mayfair hotel"
Smartline Paphos is also called
- Mayfair Hotel
- mayfair hotel paphos
- mayfair paphos