10 Traveller reviews from Holiday Watchdog
Fabulous Yoga Retreat
"Yogoloji organised an incredible yoga retreat at the Anassa for parents and children this half term holiday. It was inspiring to see such thought going into a holiday offering. The hotel was wonderful, the staff could not have been more kind and efficient, the surroundings were beautiful, the food was divine and the Yogoloji team who organised the twice daily yoga classes, Ayurvedic treatments, childrens yoga and entertainment were fantastic. The attention to detail and the superlative quality of the teaching, treatements and hotel could not be surpassed. If you get a chance to do this Retreat or any other that Yogoloji organise - grab it with both hands - you will not regret it."
- Travel date: Sun 4th of March 2007
Terrible in Winter!!
"This hotel is empty in winter and absolutely not equipped for winter season!
The swimming poll area is cold and also all Jacuzzi etc..
You will have nothing to do in the hotel on this period and the hotel is not equipped for cold season with no heater etc...
And the hotel is 2 hours away from the airport, and 1 hour away from any golf course if you have to go in a cold weather do not select a villa since they are cold and not close from the main building"
- Travel date: Wed 3rd of January 2007
"This hotel is absolutely superb. It is one of the most beautifully apppointed hotels imaginable and it is set in a location to match -on a lovely stretch of unspoilt beach, the best in Cyprus. It's difficult to know where to start in praising the hotel, maybe the marble and stone interiors and sumptuous bedrooms with panoramic views or the memorable food served in a choice of four excellent restaurants, with alfresco if preferred. The service is faultless. From the moment you arrive you are treated like royalty and as you walk through the perfectly maintained grounds and on to the beach past the delightful outside pool you realise that no expense has been spared to make this one of the best hotels in the world. On the beach the choice of watersports is the best I have ever seen. The Anassa is an oasis of sophisticated calm set in understated luxury. Not here the crowds on their once a year binge, drinking until the early hours. The word to describe this hotel and its ambiance is style in every sense. It' is expensive but I can tell you it is worth every penny and once you have stayed there you will want to go back for more."
- Travel date: Fri 27th of October 2006
"Stayed here Sept 06, it was exactly what I was looking for, modern, relaxed and comfortable. The staff were consistently polite and always willing to help. The on site dive and watersports centre stood out as well with Steve - Dive Instructor an absolute star a fantastic place to learn. If you are looking for relaxed luxury then this is the place for you."
- Travel date: Sun 1st of October 2006
Excellent only minor niggles
"We stayed for a week after the main school holidays with our kids before they went to university.
We took a junior suite+pool and the kids took a standard suite.
Both rooms were generous sized and well equipped, our suite was very nice with a good sized terrace.
There was an identical suite next door and two further suites above ours, however despite this we still felt very private and had a beuatiful view.
The showers are powerful but prone to flood the bathroom if you're not careful!
Overall the service was very good, we stayed at the George V in Paris a month earlier and whilst the service at the Anassa isn't up to that standard the comparison is not a totally fair one. That having been said The Annassa is about as good as a beach hotel could be.
We stayed half-board and ate most nights in the Amphora Buffet, this was of a high standard, we ate one night in the Helios restaurant and the food was excellent. We took breakfast in our room and lunch at the pool bar. We ate one lunch at the poolside restaurant but were joined by huge insects and decided to give it a miss after that.
Public areas are spotless and our kids told us that the poolside service was excellent. To be honest we spent almost all day on our terrace and never went out other than to eat.
I did water ski once but this involves being taken out to sea and having to put your skis on in deep water and then doing a water start, all of which if pretty hard work compared to skiing off a pontoon.
Water sports seem well organised but I guess they could make the beach a bit noisy.
We only have a few niggles:
1.) Evening turn down service is very patchy, although they only missed us on our arrival night they repeatedly filed to give us a breakfast menu. This meant that each night when we got back to our room we had to ring room service simply to get a menu.
On our final night room service failed to answer and reception also failed to answer.
This isn't acceptable in a 5 star hotel.
2.) When on the terrace it isn't possible to hear the door or the telephone.
This can be a nuisance, maybe a repeater bell or light on the terrace is required.
Overall a great stay and we'd go again which is the acid test of a good hotel."
- Travel date: Sun 24th of September 2006
Great during the day, soulless at night
"I have just returned from a week's holiday at the Anassa. I did have a wonderful holiday but have a few reservations about the hotel and probably wouldn't go back. The rooms are beautiful and the grounds very pretty. The staff who assist you round the pool/gardens/beach are extremely friendly and helpful. The Spa is exceptional and I thoroughly enjoyed all my treatments. However, it's during the evenings where it all begins to go wrong. The hotel covers a large area and there are a few restaurants to choose from. On the two occasions we dined in one of the restaurants, they were practically empty with no atmosphere, they're soulless. The diners who were there were speaking in hushed tones in such dark surroundings you couldn't see what was on your plate. And sadly, as taste was all you could go on, it was definitely lacking. On the second level of the main hotel, there is an enormous terrace with spectacular views and a very impressive female singer (I usually detest "lounge" singers but she was really very good). However, there would be perhaps 6 people at any given time!
We chose on all future evenings to order room service, which was perfectly OK, and eat on our balcony."
- Travel date: Tue 19th of September 2006
Not a 5* Deluxe Hotel
"When asking any one in Cyprus which is the best hotel on the island most people will say the Anassa so my hopes were high and rightly so since the hotel lists itself in the 'luxury hotel of the world guide' and is currently ranked as 5* deluxe.
Beautiful setting, nice landscaped gardens, gorgeous sea view. On entering the hotel there is minimal parking and I wasn't lucky enough to have got one of about 15 parking spaces) The entrance to the hotel is nothing grand (actually we struggled to see the entrance/lobby since we were expecting a grand entrance. There was no one on hand to open the door and great us. They have gone for the minimalist look although they've not quite got it right and the fixtures and fittings, furniture fabrics mixed with bamboo look tacky. The hotel boasts 3 pools. The main outdoor pool has a bar in the middle - great -but it's a very small swimming pool and full of kids. Not an attractive pool if you want to do a few laps on your holiday. The other two pools consist of an even smaller baby pool and an indoor pool situated in the spa.
The rooms are nicely decorated with a light and airy feel, Queen size bed, sofa, large bathroom and separate shower cubicle (which unfortunately leaked and flooded the floor of the bathroom on the first evening), separate toilet, ample hanging space and cupboards, plenty of mirrors, mini bar and safe, nice view from the room and the balcony.
The superior rooms with private small pools are overlooked from the hotels balcony so in my opinion not worth paying extra for and there is no way that you could swim in the private pools. They are good for the kids though.
The spa was excellent and we all enjoyed our treatments. The staff given the treatments were friendly and helpful.
Ok this is where you definitely start to question why the hotel has been appointed it's 5* deluxe status.
The staff are rude, unfriendly, unhelpful and really didn't care about offering a good service. We had a particularly bad experience with the service at the outdoor restaurant in the hotel grounds, briefly we were asked if we had a reservation (no one at check in advised that this is necessary), then refused a table by the waitress when we could clearly see that the restaurant was empty. 'Sorry the restaurant is full' (having been turned away from one Balsiko restaurant already due to it being full and another restaurant closed for the evening and the only other offering a Cyprus buffet which we can have any night of the week and so wasn't attractive, this was our last option).
The waitress didn't care about this and told us to go and eat the buffet. Buffet - 5* deluxe - doesn't quite go down well when you want a la carte. (Our group was actually celebrating an occassion so we were expecting to order great food, wine, champers and great service but the great service was lacking considerably!).
We asked to see the manager and were given a table immediately. For the rest of the evening no other tables were actually taken and remained empty bar the odd couple coming and going. I can only imagine that because our party was large the waitress couldn't be bothered serving us.
Anassa offers a luxury private cruise on it's sail boat picking you up from the beach. We booked the boat well in advance and received confirmation. We waited and we waited but no boat arrived. When we telephoned through to the reception they informed us that the boat will pick us up from the beach. After waiting 1/2 hour in the hot sun with no boat in sight we went to the Reception in person to be informed that we had to collect the boat from the harbour of Latchi, about a 5-10 min drive. The hotel booked a taxi for us. The least they could do!
The luxury boat must have been having a service that day or it doesn't actually exist because we were taken out on a regular 40ft sail boat , no luxury, quite an old boat which is offered for hire to the public. Nevertheless we had a great day of sailing and the captain was very friendly although embarrassed that his boat will unfortunately never live up to the Anassa's description for which we got the impression that this wasn't the first time that he was taking a group of people from the Anassa that were expecting to be sailing in something a little grander!
We had a late check out, hit the road and thought 5* deluxe!!, I can't wait to tell all those people that regard this hotel as 5* deluxe and have never experienced it, that actually it is nothing special.
3* 4* Max but when you are paying inflated rates you expect to get value for money or at least have a smooth, enjoyable stay."
- Travel date: Wed 13th of September 2006
Great Hotel, Amazing Location
"Beyond Beautiful! Rooms were amazing -breakfast on your balcony overlooking the med -does it get better?
Room -good size, bathroom -huge.
pool & beach areas -perfect.
Staff was a little slow to respond -but once they did it was 100% friendly and all efforts were made.
Everything was large -deck chairs, patios, -reminded me of a West Coast California resort -but in the med.
Took the hotel sailing trip -lots of fun. There was a family with 3 kids along with us, they seemed to enjoy it as well.
Swimming in the "Blue Lagoon" best I have ever had in Med.
Spa was what you would expect from a hotel like this -but nothing that set it apart from other luxury hotel spas.
Food was great -tons of herb gardens on hotel grounds.
Also try Polis for food -Mikies Taverna -classic Taverna in Polis city square, and great mezza on beach road by the Harbor.
Make sure you have a drink on hotel patio at sunset."
- Travel date: Sat 2nd of September 2006
Wonderful holiday - especially with small children
"We stayed at the Anassa for a week in early April and had the most wonderful holiday. In fact I can say this was by far the best holiday we've had since becoming parents 18 months ago.
All the staff were very friendly and kind, especially to our daughter. It's great to stay in a 5 star hotel where no-one minds if your child throws their breakfast on the floor, where there is a special kids evening meal sitting and menu each night at 6pm, where there is a wonderful, clean, fun kids club and lovely babysitters AS WELL AS the standard of rooms, food, atmostphere, service etc. etc. that you would normally expect from a 5 star property.
We can't wait to go back next year!"
- Travel date: Wed 26th of April 2006
"Does not live up to its 5* luxury status ...."
"We had seen this hotel during a previous holiday in the area back in 1998. We always said that we would go back to Cyprus one day and "treat" ourselves to a stay at the Anassa. Given that it markets itself as 5* Luxury we had expectations in keeping with other hotels we have stayed in of this class. Sadly, although our holiday was good, we were left disappointed with the hotel. We spoke with the hotel staff about some of the issues whilst we were there and wrote to the Manager when we got home. To be frank, they were not really interested. We understand they have since appointed a new Manager so some of the problems may have been resolved.
THE GOOD BITS:
- The location and design of the hotel are fabulous.
- Our room was spacious, light and airy with a seaview which looked out over the bay. It was wonderful to sit out on our balcony with a glass of cold wine and watch the sun set over the Akamas peninsula in the evening.
THE BAD BITS:
- The sound proofing in the rooms is virtually non existent so you can hear everything in the adjoining rooms.
- When we have stayed in other 5* luxury hotels, bottled water is complimentary in the rooms. The Anassa charges extortionate prices for water so you are better off bulk buying it from the local stores.
- The restaurant food was of a poor standard for the prices charged, except in the Basilko restaurant (which was very expensive). We elected to have the Italian Buffet one evening which was absolutely dire -the food was luke warm, dry and tasteless.
- Whilst some of the staff were really pleasant and helpful, several of them appear completely arrogant â particularly in the restaurants.
- The restaurant staff are overly attentive. One table had six visits from different waiting staff filling up the water glasses in the space of 5 minutes!! This was by no means an isolated incident. We got to a point where we ate out every evening because it became so stressful.
- The drinks service by the pool and on the beach was erratic. Sometimes they came to you ... sometimes they did not!
- There are three pools, none of which are designated as 'adult only' areas so children are running around and jumping in all the pools. Adults have no space where they can swim and relax quietly.
- There are no 'mobile free' zones so you have to put up with idiots yelling into their mobile phones everywhere you go ... including the beach!
- The hotel has an agreement with a local company for guests to be taken out in the bay on jet skis and banana's - it felt like we had landed in Paphos at times.
- The gym is shabby, with tarnished mirrors. The range of equipment is poor for a hotel of this class.
- We asked the reception for some local information which they did not know, which is fair enough. However, they made no offer to find out, we had to ask them.
OTHER THINGS TO CONSIDER:
- The hotel is some distance away from the nearest town so you need a car, or use taxiâs which are reasonably priced.
- The location of the room is really important. Some are near the pools and restaurants which would be very noisy at certain times of the day.
- The beach is pebble so you might need jelly shoes, although you can buy these locally at very reasonable prices."
- Travel date: Mon 23rd of January 2006