Acapulco Resort & Convention & SPA

5 star hotel

Reviews summary

4
Good
( 2447 reviews)
Brilliant
932
Good
769
Average
398
Poor
183
Awful
165
 

31 Traveller reviews from Holiday Watchdog

Not realy the best ?????

2
Poor
by
Reviewed Wed 27th of May 2009

"You know some thing is a miss when the destination of your out bound flight doesnt exactly tally with those on the tickets! Being informed in flight by another passenger that you have are flying to a country which isnt exactly recognised by the rest of the world, doesn't exactly instill a great deal of faith either!Turkish/Cyprus air lines are without doubt top of the league for curt rude service and the 'trolly dollies' are positively sour!Dont eat the the on board food that is thrown at you, not unless you feel the need to be in near touch with a toilet for a couple of day!
The Hotel its self was pretty good on the whole, reasonable rooms, though to sit in your bathroom and be aware of what your nieghbour was doing in his was a whole new experience. The staff were friendly and helpfull on the whole apart from the odd sulky chef and the food was borderline spectacular. Quite rightly the beach was lovely..beautiful in fact, fenced off and safe....very, very safe to be precise! complete with its own observation tower owned by the Turkish army, which had their assult course right next door.
Beware the casino though, as when one number came up a bit too frequently and the locals got up and walked out in unison, you get a slight incling that the odds might be a bit stacked against you.
Kyrenia itself is a beautiful harbour an extortionate tourist trap, full of less than pleasant hustlers, but beautiful none the less.
The Turkish side of Niccosia.....if you like a excursion of down town Beruit in Cyprus this is the place for you! Just watch your back as the natives have their eyes on your every movement.
In conclusion if you shut your eyes,be prepared for exhorbidant booze prices and dont leave the safety of the hotel complex, enjoy! However,

"

Holiday details

  • Travel date: Tue 26th of May 2009

Going Loco Down in Acapulco

1
Awful
Reviewed Sun 18th of January 2009

"Acapulco Spa Resort Hotel & Villas Kyrenia / North Cyprus

Booked through Cyprus Paradise for one week half board at the Acapulco. Flew with Cyprus Turkish Airlines which wasn't the best of airlines. Staff are not very friendly but the airline meal was quite good and didn't cost anything. You even get a free drink but they don't appear to be receptive to English speaking customers so that is the only drawback. Arrived late in the evening on a Saturday night so had missed the evening meal but was given a cheese and cucumber sandwich. Was shown to bungalow which was surprisingly spacious with TV, large wardrobe, a double bed and an single and a sofa bed. Received a friendly welcome from one of the stray cats that live outside the hotel who we nicknamed `Charlie.'

As for the rest of the hotel well it was a nightmare. The song `going loco down in Acapulco' definitely springs to mind as you certainly will be if you stay too long at this hotel!

The meals were extremely repetitive, dried up chicken or beef and rice and always lukewarm. The heating in the dining room was turned up so high it was like being in a sauna and very oppressive. Also the music was on a continuous loop and after hearing Barbara Streisand singing `a woman in love' for the hundredth time I was starting to loose the will to live. In desperation we asked if they had any other music or preferably silence but no one understood. There is a man who works there who is the Acapulco equivalent of a Matrie d who basically walks around your table with slow heavy footsteps picking up things and removing them before you have finished and then straightening serving tongs to a 90 degree angle. He does this repeatedly as well as pacing up and down and it is quite off putting. Furthermore despite the dining room being virtually empty getting a drink proved impossible. It took four people to fetch a drink despite the bar being empty. English is not widely spoken so first after placing my order for a beer and pointing to what I wanted the member of staff had to get someone to translate who then told me to `sit down' and someone would fetch it over. The first member of staff then pours the beer then the second goes to get the chief of hotel security who has to go over to the dining room to get the waiter who I nicknamed ``Pixieboots' because of his footwear. Pixieboots then has to go over to the bar to collect the drink and bring it over. But then Pixie boots thinks there must be a mistake as it is a different beer to the one I usually order every evening (as it is the only one they understand) and he promptly pours it away before fetching the `correct one' it was like some Fawlty Towers sketch every night except the staff at this hotel are particularly unfriendly and sullen and you only get one word answers such as `YES' or `NO.' The hotel also has a strict policy of no food or drink being brought into the hotel and I had my water confiscated from the room so even though you might die of dehydration in the time it takes to get a drink at this hotel you cannot get a drink elsewhere. It is also very expensive (£2.50 for a can of coke for example). They also insist on charging everything to your room and if you like to pay as you go along as I do, you need to insist on paying at the time.

What Cyprus Paradise who we travelled with failed to tell us was that everywhere you can eat or drink in the hotel was closed even the poolside snack bar and there is no entertainment except in high season. There was only one bar open (the lobby bar) which was the only place in the entire complex where you could get anything to eat or drink other than at mealtimes. Other than that there is small shop on site but it does not sell drinks not even water but does sell slippers and parcel tape though, very useful (Not). The hotel is completely remote from anywhere and you definitely need a car to get about. We had to get a taxi into Kyrenia the only place with any sign of life. There is a harbour at Kyrenia and a castle and well that's about it. For `unspoiled' read underdeveloped. While I was not expecting a place with lots of tourist attractions and wanted somewhere relaxed with nice scenery I did not expect it to be so lifeless. All you see is piles of rubble and building developments and estate agents.

The rep was particularly rude and unhelpful. She turned up dressed in jeans and sat at reception which gave us no indication that she was actually a rep. The first thing she did was try to book an excursion even though I hadn't even seen a list of what was available. I told her I was having trouble being understood to which she just shrugged and said `Your in our country now you cannot expect people to speak English. We booked a couple of excursions. One to Famagusta was very good the other one to see wild donkeys was not so good and the donkeys were miles away and you couldn't see them properly and the other two passengers we travelled with (east German students) were very unfriendly and ignorant. That was about it there was nowhere else to go except sit in the hotel room or go to Kyrenia. Other hassles with the hotel was the fact that is mainly for conventions and the hotel was overrun by conference people so it was impossible to move. The also took away the only two computers with Internet access which we had paid for and made them available only to conference guests. It got noisy at night what with the noise from the conference guests, rubbish collections at 3am in the morning and the interruptions from hotel staff ringing the wrong room or being woken up by a member of staff grinning from ear to ear holding aloft a tray of nuts we hadn't ordered. The spa and wellness centre is outrageously overpriced with the cheapest treatment being about £100 sterling plus you have to pay to use sauna and steam room etc which most hotels would do for free. Was glad to be leaving at the end of the week and wouldn't go back "

Holiday details

  • Travel date: Sun 18th of January 2009

The lowest paid restaurant staff were al...

1
Awful
by
Reviewed Sat 21st of June 2008

"The lowest paid restaurant staff were all really nice however the reception staff and our holiday rep had no concept whatsoever of customer service. The room cleaners went into our room and took the executive decision to leave no toilet roll despite the fact we left a note politely requesting 2 as it kept running out (cheap stuff that disintegrates in your hands with about 20 sheets per roll). As an alternative, they took it upon themselves to leave our door wide open which we found on our return 24 hours later. We came back to the resort after spending the night away to find it wide open (the hotel swipe card records confirmed it was the cleaners). It was like the twilight zone with these stone faced robots at reception not having any comprehension that we might be slightly upset about this. We didn't even get an apology-nothing. Added to the fact that the bungalow we were in leaked water when it rained and the room was generally grubby, it wasn't great. The place is like a fortress with armed guards at the gate ensuring you don't dare bring any outside food or drink into your rooms (or take any toilet roll out). Nothing is cheap there, except the small minded management of the place.
The food was quite nice though and the pool was well maintained.
"

Holiday details

  • Travel date: Sat 21st of June 2008

Hotel very nice but a bit secluded. No t...

3
Average
by
Reviewed Wed 18th of June 2008

"Hotel very nice but a bit secluded.
No transport into Kyrenia at night so you are stuck in the hotel
Alchohol prices very expensive.
Just like englands costs, £2.20 for a pint oif lager for example.
We had bottle of water and a bottle of wine we bought in Kyrenia confiscated at the hotel reception on returning after a shopping trip to kyrenia.
Food and restraunts very good staff excellent
Beach magnificent...
only having stuff confiscated in full view of others spoiled the holiday."

Holiday details

  • Travel date: Wed 18th of June 2008

Had a great time at the Acapulco; enjoye...

5
Brilliant
by
Reviewed Thu 17th of April 2008

"Had a great time at the Acapulco; enjoyed the beach, watersports, nightlife, and excellent food (loads of it too). Hired a 4x4 jeep through reception so us lads could explore North Cyprus - had a fun day out in the mountains. Took the bus into Kyrenia on a couple of days for lazy lunches with loads of beers - and no worries about driving back! Booked through www.goNorthCyprus.com - really well organised and cheap prices."

Holiday details

  • Travel date: Thu 17th of April 2008

A wonderful resort and a must stay for f...

5
Brilliant
by
Reviewed Sun 27th of January 2008

"A wonderful resort and a must stay for families with children. There is so much to do for both parents and children. The vast variety of food available is also a god send especially to parents like ourselves with very fussy children. We stayed 2 weeks and loved every minute of it. Its slightly out of town but a regular bus service runs between the hotel and town centre. We went with a company called Cyprus Premier who I can't fault, they were extremely helpful and accommodating. They were happy to go through the finer points on exactly what each hotel and resort had to offer with no pushy sale tactics - would definitely recommend them (www.cypruspremier.com)."

Holiday details

  • Travel date: Sun 27th of January 2008

I would rate this hotel 5/10, I generall...

3
Average
by
Reviewed Tue 28th of August 2007

"I would rate this hotel 5/10, I generally had a good holiday but there were several things that I could say about the resort.

Firstly, the internet facilities were very poor, there were two computers in a 5 star hotel catering for over a 1000 people. Another thing was the food; you didn't go a night without having cold food!! The drinks were over expensive and you couldn’t even go to a nearby shop there was nowhere in the complex e.g. supermarkets to buy them. There was however a small mini mart that didn’t sell any drinks, so there was no way of getting a cheaper drink.

In the brochure we were not warned that non residents would be in and out of the complex making it a dangerous place for my young daughter with cars and mini buses passing by. The night life was also a disappointment, there were several shows in the amphitheatre but they mostly spoke in Turkish so English people did not have a clue what was going on! Also young teenagers of about the age of 13 would be able to buy alcohol!

Daytimes were havoc, the water slides were extremely dangerous and several people had major injuries e.g. splitting of their heads. The floor around the pool was very dangerous and me and my husband would witness at least 10 people fall over a day.

The staff working in the hotel were very rude and abrupt and when you would acknowledge them they would generally ignore you, especially the bar staff when you were trying to order a drink so you couldn’t go anywhere to get a drink and you would have to wait all night till the bar staff came to you. I would not rate this a five star hotel and I would not come back to Kyrenia it is far too quiet and out in the sticks with nowhere just to get a drink from without being overpriced!!"

Holiday details

  • Travel date: Tue 28th of August 2007

We spent the day a the hotel and night f...

4
Good
by
Reviewed Thu 26th of July 2007

"We spent the day a the hotel and night for dinner and we thought it was very complete in comparison to other hotels/resorts on the area. Specially for kids as they have got slides of different sizes ans styles by the pool. The food was very nice and within a reasonably price. Lovely beach and hotel facilities. Well recommended for a family holiday. "

Holiday details

  • Travel date: Thu 26th of July 2007

The flight was long and when we got off...

2
Poor
by
Reviewed Mon 11th of December 2006

"The flight was long and when we got off the plane we were very tired. We saw the rep, and he explained that because of the delays in Heathrow people had to stay in the hotel for longer because of the flight delays. We went to a different hotel instead, but it was much better, although tiny, Pia Bella.

The day after we went to Acapulco and getting served took an hour and a half, so we went to sleep. When we finally got our keys, and got to our bungalow but we could not open the door. When we got in we found it was small, and there was only 2 lamps and the bathroom lights. Lizards (although cute) kept coming in but the food was the best part. There’s lots of choice and its all well nice. There was only big pool (there was one quiet pool), and it was packed because of the waterslides, but there was the sea.

It was always very crowded because local people came to the casino and the sea (it did not mention this in the brochure). There was not much to do except stay in the bar, and go to the pool. The drinks were very pricey."

Holiday details

  • Travel date: Mon 11th of December 2006

Traveled to north Cyprus and because of...

1
Awful
by
Reviewed Thu 31st of August 2006

"Traveled to north Cyprus and because of delays at Heathrow for people going home we were put up for one night in a hotel "pia bella" lovely hotel, moved to Acapulco day after no rep 2 meet & greet, check in took nearly 1 hour. We were given our keys to our deluxe bungalow, no info of how to get to it, complete mayhem at reception.

Bungalows too small very dark, dingy not impressed at all, asked to go back to pia bella told to pay £200 extra, agreed to then to be told sorry no availability! The pools were ok very busy on a Sunday, all the locals like to visit, the food was so, so breakfast was ok. Evening meal was repetitive. The sweets were fab.

The entertainment was dire too little and the shows in the amphitheatre were bad. Not enough going on here for children my two were fed up, there is also a casino attached to the hotel they didn't mention that in the brochure.

To top of our worst ever holiday which wasn’t cheap, on our way to the airport at Ercan. Little did we know our flight tickets to go home had been cancelled and the only way home to Manchester was to use my credit card to buy 4 more tickets to get home, at a cost of £700. So all in all my advice book with a big name like Thomas Cook or Thomson."

Holiday details

  • Travel date: Thu 31st of August 2006

Accommodation: Room in hotel (not apartm...

5
Brilliant
by
Reviewed Mon 7th of August 2006

"Accommodation: Room in hotel (not apartment). Adequate size(one double, one single bed) Clean; good facilities; storage space a bit limited Food: excellent choice from very varied and inventive buffet.

Hotel facilities: excellent: ample beds on beach; sometimes crowded round swimming pool but there always seemed to be a bed if one looked hard enough. Swimming pool vast and divided very well into interconnecting sections; five slides: children's heaven!

Small gym and indoor pool. Staff: helpful and cheerful Setting: terrific; friendly clean, gently sloping sandy beach just below hotel with rather spectacular mountains as backdrop. Excellent holiday."

Holiday details

  • Travel date: Mon 7th of August 2006

Last year my wife and I stayed at the Ac...

5
Brilliant
by
Reviewed Fri 14th of July 2006

"Last year my wife and I stayed at the Acapulco Resort and whilst this resort received mixed reviews, with one or two minor exceptions, we really enjoyed our stay their.

However during our time in Northern Cyprus we had visited Bellapais Abbey and liked the area.

Having decided to return to Northern Cyprus, this time we stayed at the Bellapais Monastery Village. The Acapulco catered for the masses whereas BMV is smaller and quieter, and as children under 12 are not allowed, caters for the individual. In other words, completely different.

You will know from your brochure what to expect in terms of facilities so this review will perhaps help in giving a guide to the quality.

First all let me say that my wife and I (both in our 50’s) thought the resort was wonderfully peaceful and relaxing. At the time of our stay most guests that we met were British and were in couples. Now to the nitty gritty.

Accommodation

We booked a room in the hotel (most of the accommodation is in villas). The room was perfectly adequate without being “sumptuous” as one brochure described. There is no passing traffic and the hotel overlooks a football pitch with views looking down across Kyrenia. Because of steps and some steep slopes, people less mobile might have a little difficulty in getting around.

Staff

The waiters, bar staff and receptionists spoke excellent English, were of very good humour and smartly dressed. They, as well as kitchen staff and gardeners were very hardworking.

Although only a small resort, BMV engages the services of a Guest Relations Officer. She (Linda) seems to have a cushy job because no one seemed ever to have a complaint!

Food

We stayed Half Board. The food was excellent with quite a wide choice but we would have liked to have seen more local dishes on the Evening menu.

Prime facility

During our stay the 2 outdoor pools were never overcrowded. The indoor plunge pool, adjacent to the outdoor pools, was great for cooling off from the sun.

Recommendations

1) In Bellapais Village, eat out at the Abbey Bell Tower Restaurant and meet the greeter, Ali G, who is very amusing.

2) Again in the village, eat out at the Bellapais Gardens. Make sure you get there before sunset to enjoy the breathtaking view.

At both restaurants they will pick you up and return you to BMV without charge.

3) If you enjoy walking then there is a Book of Walks in the hotel reception. By way of the Crusader Path, Walk 8 will lead you up to Bellapais village via a village called Ozankoy. This becomes a nature walk.

Summary

We all have different expectations and experiences of holidays so ours can only be a personal opinion. However if you want a quiet relaxing holiday without the kids, good food, good clean facilities and good service, then in our opinion, this could be just the place for you. We intend to return again next year."

Holiday details

  • Travel date: Fri 14th of July 2006

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