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Palace Hotel

Sunny Beach Promenade, Sunny Beach 8240 Bulgaria

Overview

Ratings summary

Brilliant
320
Good
225
Average
92
Poor
34
Awful
34

Rating by feature

  • 2.5 room
  • 2.5 pool
  • 4.5 beach
  • 2.5 service
  • 1 dining
  • 2 amenities
  • 3 value
  • 2.5 food
  • 4 cleanliness
  • 4 location
 

13 Traveller reviews from Holiday Watchdog

not a nice place

1
Awful
by

"this hotel was not nice.the pool was dirty the staff very rude apart from the cocktail bar staff.The room nice but bathroom filthy,food rubbish no choice if you managed get a plate then you were waitin for cutlry,food was empty all time,one poor girl tryin to keep up.The pool area was never cleaned until most people after ten days compained then the staff unwillingly cleaned it,i have been sunnybeach 3 times and love it but this hotel stay away,and im not fusy but it really is awfull, and maria behind the bar doesent know how to smile next door the bell vue is brill we spent most pur time there,they casnt do enough for you,and they even joke of this hotel as they hear the same complaints all the time"

Holiday details

  • Travel date: Wed 9th of September 2009

Fantastic and going back

5
Brilliant
by

"Exellent place to stay, staff very helpful and polite. The location is fantastic for night life and the beach is a 30 second walk away. The food was good and the waiters could not do enough for you. The rooms were very clean and modern, cleaner came round to clean every day and the towels got changed every two days so did the bed sheets. Why pay top prices for hotels when this one was clean modern in a prime spot and cheap. We are going back to the same hotel. Karoke bar at the side of the pool every night its a must. One of the best holidays our family has had."

Holiday details

  • Travel date: Tue 1st of September 2009

Fabulous

5
Brilliant
by

"Fantastic holiday, I would definitely go back, the staff where great, they helped to make our holiday, Sunny beach as got everything, a beautiful beach,lot's to do, I couldn't praise the place highly enough.Thank you all at Palace Hotel for a lovely holiday."

Holiday details

  • Travel date: Sat 22nd of August 2009

Great location, powerful shower, nothing more good to say!!!!

1
Awful
by

"Great location with fantastic views across the resort, power shower could take your skin off, also useful for getting the toilet bowl clean,(should have told the cleaner)! didnt hear a vacuum cleaner all fortnight! towels changed twice only! Restaurant was heavily into re-cycling tho, if something didnt get eaten on Monday, it was served again on Tuesday! then Wednesday and so on!!! Luckily we found the Emona restaurant about 100 yards from hotel, GREAT FOOD!!!!! GREAT STAFF!!!!! VERY CHEAP AS WELL!!!! would visit resort again, NEVER THAT AWFUL HOTEL, SURLY STAFF!! APART FROM 1 RECEPTIONIST!! FAWLTY TOWERS,BULGARIAN STYLE!!!!!!"

Holiday details

  • Travel date: Mon 17th of August 2009

fab Hotel and Sunny Beach a hive of activity

4
Good
by

"Just come back from 11 nights in Sunny Beach Bulgaria staying at the Palace Hotel.. went with friend and had a fab time there.... Hotel was clean, staff were friendly tho a little difficult to speak to but only due to language barrier, whatever room they allocate to you, you always get a lovely view, Breakfast was a little limited and it did get a bit boring having the same every morning but on the whole the food was good and always fresh, would definately go back and stay at the same hotel... The place itself was a hive of activity with plenty to see and do but if you prefer a quieter location try Nessebar (Old Town) that place was so lovely like stepping back in time.... all in all I would give it 10 out of 10 .. Hotel great, place so alive, beach clean and also cleaned everynight and people very friendly without being over powering .... would recommend this holiday location and hotel to any age group."

Holiday details

  • Travel date: Sun 9th of August 2009

dont do it

2
Poor
by

"- rude cleaning staff anf reception staff
- accusations of theft of alcohol in mini bar
- belongings stolen from our hotel room
- hotel manager cocky and unhelpful, basically said I was lying about missing items
- no action taken in regards to missing items
- no apologies given when realised wrong about the mini bar theft
- other people we spoke to complained of same issues; belongings taken and lack of interest from hotel manager
please bare this in mind when considering where to stay, i would hate the same thing to happen to more people"

Holiday details

  • Travel date: Tue 4th of August 2009

brilliant location

5
Brilliant
by

"i have stayed at this hotel so many times i have lost count:) i have been going to bulgaria on holidays for as long a s i can remember. i have stayed at loads of different hotels, but this by far is my favourite. the staff are brilliant they cant do enough, nothing is too much trouble. i always travel with a big group of my family and friends are they all feel the same. we even returned last year for a friends wedding in the hotel and what a day we had.....the hotel is more or less on the bech... the food is fab very choice ,,, during the high season the hotel can be very busy, so yes you might hear some noise... if you looking for a cheap quality hotel, good location, good food and busy this is the place....."

Holiday details

  • Travel date: Fri 15th of May 2009

Hotel OK, Sunny Beach Not

3
Average
by

"We stayed here in June 2008, and to be fair, we couldn't actually fault the hotels cleanliness and facilities. The staff are a bit grumpy, but there, you can't have everything, but the cleaning ladies who did our room everyday were lovely and seemed to work tirelessly every hour of the day

Personally, did not like Sunny Beach and found it incredibly seedy and unfriendly. NEVER get on one of those taxi bikes that prowl on the front, we were ripped off and actually threatened when we refused to pay. Walk, nothing is really too far and its safer

Did find a couple of bars we really liked though. The Viking Bar at the junction from the strip to the bar street and Amigos, just opposite the hotel. The restuarant ( whos name escapes me at the moment) just down the road ( the one with the windmill outside) from the hotel was also very nice, the best food we had all week with some lovely staff"

Holiday details

  • Travel date: Sun 19th of October 2008

VERY pleasantly surprised

4
Good
by

"I think we must have stayed at a totally different place to some of the other reviewers? We stayed at the Palace between Aug 17th to 31st this year (2008) and were SO pleasantly surprised. We had originally booked to stay all inclusive at the Pomorie hotel but after reading trip advisor decided to change accommodation, we DID at one point think we may have jumped out of the frying pan into the fire when we read the reviews for the Palace, wel how wrong could we be? The Palace occupies a FABULOUS location right on the beachfront in what we now believe to be the best part of Sunny beach by far. The hotel itself was spotless and the staff tireless in their efforts to clean, tidy etc. The food was great, always something for everybody, we were a party of 6 three adults three children.We did take a (VERY LONG) walk to check out the Pomorie and our decision to change, WOW the relief, if ever a right decision had been made, this was it, the Palace really DID live up to its name compared to the Pomorie. If u want 5 star luxury, then pay five star luxury prices, but if u want great value for money, FANTASTIC location and an all round great holiday, choose the Palace. Would reccommend anytime to anyone and would DEFINATELY go back."

Holiday details

  • Travel date: Tue 16th of September 2008

palace hotel sunny beach

2
Poor
by

"i am just back from a week at the palace hotel. all previous reports are true...YOU DO NOT GET ANY SLEEP....i did not get one night of uninterrupted sleep due to other holiday makers. there was a group of i think norweigan teenagers who thought it was normal to play basketball on the corridor and use the lift as a net at 5 in the morning. also one [--] in this party seemed to go home early every night and as the others returned the had to bang on the door with both fists as they were locked out. also it was such a pity a scottish man always went out and got drunk and then shout more like scream abuse at his wife all night in their room.

it is such a pity you can not get sleep in this hotel as it is very clean, the location is fab, the maids are excellent as is the sunway rep. food is good, prices are very cheap and this hotel has a 24 hour shop that sells everything.

just remember you cannot really blame the hotel for the loud holidaymakers."

Holiday details

  • Travel date: Sat 21st of July 2007

fab hotel

5
Brilliant
by

"We stayed at this hotel 3 years ago,we loved it so much so we coming back again in September and cannot wait,the rooms were great clean,and food was fab,location,great,we booked a suite this year with front sea view,so look forward to seeing you all at the palace September 19th,Edith Stevenson.xxxxx"

Holiday details

  • Travel date: Fri 14th of February 2014

Rating breakdown

  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Palace hotel

1
Awful
by

"I would not stay there again,the room was never cleaned nor was the shower room all 14 nights we was there, the bed sheets was only changed once we had to use same towels for 3 days,the food was awful pork soup,pork stew,same every day,sweets was cold custard or cold rice pudding.DONT GO !!!!!"

Holiday details

  • Travel date: Sat 6th of October 2012

Rating breakdown

  • 3 Location
  • 3 Beach
  • 1 Room
  • 1 Pool
  • 2 Service
  • 1 Value
  • 1 Food
  • 3 Cleanliness
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Palace Hotel is also called

  • Palace Hotel Sunny Beach

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