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About Strazhite Hotel

  • high speed internet in room
  • shuttle bus service
  • swimming pool
  • restaurant
  • free internet
  • fitness center
  • bar lounge
  • spa
  • free parking
  • wifi
  • wheelchair access
  • free wireless internet in room
  • room service
  • meeting room
  • non smoking rooms
  • non smoking hotel
  • laundry service
  • flatscreen tv
  • family rooms
  • breakfast buffet
  • baggage storage
  • currency exchange
  • english amenities
  • fax photocopying
  • 24 hour front desk
  • ironing service
  • massage
  • shared lounge tv area
  • shops amenities
  • free breakfast
  • skiing
  • street parking amenities
  • sauna
  • foot massage
  • full body massage
  • neck massage
  • hot tub
  • heated pool
  • indoor pool
  • bulgarian
  • atm on site
  • billiards
  • convenience store
  • tv channel one russia
  • steam room
  • bowling
  • safe

Reviews summary

3
Average
331 reviews
Brilliant
75
Good
151
Average
61
Poor
24
Awful
20

11 Traveller reviews from Holiday Watchdog

walking group

2
Poor
by
Reviewed 15th November 2012

"The hotel itself was fine . The rooms spacious and well maintained. but the food left a lot to be desired. Cold and uninteresting about sums it up. The fact that the hotel hosts a disco on Saturday nights which start at 11 and go on to 3 is not good for people who aim to walk or ski next day. Also the fact that we were told to have our evening meals at the Pirin hotel on both Saturdays to accommodate the Disco. The level of customer care was a negative feature as there was a definite language barrier between staff and customers."

Holiday details

  • Travel date: 16th September 2007

Room for Improvement

2
Poor
by
Reviewed 24th October 2012

"The Strazhite hotel is a very pleasant, clean and well appointed hotel which is lets itself down in number of key respects. The most serious deficiency is the variable standard or lack of training of staff closely followed by an inability to serve hot food. Apart from one notable receptionist the attitude of the reception staff was exclusively one of disinterest, a profound inability to provide information or advice and a preference for sttiing in the back office chatting with the absent bar staff and watching television. Every request for information was met with either I dont know, ask your Balkan Holiday travel rep (also absent following the most pointless and useless guest reception meeting I have suffered) or go to tourist information. Five incidents paint a picture of the problems with this hotel which need to be resolved to reinforce its claimed 4-star status. 1. Having handed our passports in to reception as required we requested their return a few days later. We expected them to be retrieved from a safe. Alas no, they were under the largely unmanned reception counter and were literally and disrespectfully thrown in our direction when retrieved. 2. We were advised that there was to be a wedding at the hotel and our evening meal would be served at their sister hotel the Pirin. This should not have been an issue except for the fact that we were advised 30 mins before the bus arrived having just returned from a 10hr trek! The Pirin hotel meal was memorable. One guest ordered pepper steak and received what can only be described as a lump of fat. He sent it back and complained. The managers response, and it is barely believable, was; "I don't care!" 3. The hotel advertises itself as having satellite TV and reception advertises Sky Sports in the lounge bar (alongside 2-week old weather forecasts). We hoped to watch an International football game one evening and asked reception if the TV could be switched on. After 20 mins, attendance by 6 members of staff each forlornly attempting to find the appropriate channel, we were told that they did not have a Sky card and we should go to another hotel or bar. 4. Breakfast was adequate but generally disappointing. The 'hot' food was served on a buffet and was always cold despite our group arriving for breakfast as the restaurant doors opened. We brought this to the attention of the staff but it never improved. 5. Two of our party used the gym facilities on a regular basis. On one occasion two twentysomething Bulgarian men were bench pressing in the gym so our friends used the bikes. One of the benchpressing men got up and delivered in a very aggressive manner a stream of english profanities at our female friend claiming that he had reserved the bike for his own use. These men were not hotel guests yet had free access to the facilities which was unsurprising as security was invisible despite notices to the contrary. Bulgaria and the Bansko area is a fast developing country with an evident desire to embrace tourism. The Mexhanas (restaurants) throughout most towns and villages are national treasures with outstanding quality food and service at equally outstanding value for money. We would recommend only stay B&B at the hotels and eat out at Mexhanas. Taxis are cheap (we hired a seven seater for full days out at a cost of £50-£60 shared by 6-people). Mention must be made of the staff at the small 3* Avalon Hotel in Bansko who were quite fantastic. They organised taxis were always available by phone if we needed them, advised where the best trekking routes were, the best places to visit and best Mexhanas. I understand they will feature in the next Rough Guide. It appears that the experience of the winter sports guests is more positive than that of mine but the viability of the Strazhite Hotel and Bansko as a tourist resort must embrace summer tourists in an equally enthusiastic manner. I would recommend a study of the Austrian resorts as a benchmark and perhaps Kranjsa Gora in Slovenia as an achievable standard for which to aim."

Holiday details

  • Travel date: 7th September 2007

Thought this was a great hotel, well worth the money

5
Brilliant
by
Reviewed 8th October 2012

"Chose this over the Kempinski because it cost less than half the price and looked just as nice and a lot less 'stuffy'. A clean, comfortable, bright double room with a large balcony overlooking the garden courtyard (with a free range tortoise and fantail doves) was less than 100 leva (about £33), including the very ample breakfast. The swimming pool was really warm, very big and virtually empty whenever we went. When we checked in the receptionist was really helpful and was very concerned about letting us have a room until she'd made sure that we were thoroughly warned about the Bulgarian wedding that was going to take place there that evening (which was a bit noisy but all part of the experience). The Kamenitsa beer festival was on while we were there and we were made to feel very welcome indeed with local people saving us seats, generally looking out for us and telling each other to be nice to us because we were English - up to our eyebrows in beer, kofte and chips we found it difficult to spend more than around 10 - 15 leva a night (no more than £5 all told between us)."

Holiday details

  • Travel date: 13th August 2007

Its ok

3
Average
by
Reviewed 4th November 2012

"Good points about this hotel are.... Clean, good location, rooms were excellent size and good snowbaord/ski equipment storing facilites. Bad points.... I had knickers taken from my room, a friend had his phone stolen and my sister had some sweets and bicuits taken. When we reported this, the lady at reception was very rude and wouldnt do anything about this. The hotel was huge!!! I got lost all the time trying to get to my room and out of the hotel, needs more signs. And we had to pull our luggage up so many stairs as the lifts only went so far. Only a 5min walk to the bubble lift up to the mountin but a bus outside the hotel can take you up there with ski/snowboard stuff. I would stay at this hotel again but I will put locks on my suitcases and will take extra knickers."

Holiday details

  • Travel date: 5th May 2007

The best you can expect from bulgaria

4
Good
by
Reviewed 3rd November 2012

"I have just come back from a weeks skiing in Bansko, we stayed at the Strazhite and we were pleasantly suprised. The rooms were spotless, beds comfy, we had a great view of the mountian (if you ignored the builiding site!!) and were a 10 minute walk from the gondola station. The down site was the food, we ate dinner once and ate out for the rest of the week. But it was so cheap in the local restuarants, (called mexhanas) we didnt mind. The pool/sauna/steam was also very nice after a hard day on the slopes. Basically just remember that you are in Bulgaria not England, dont expect /get hung up on getting the same 4* standard as you would back home and you will have a great time."

Holiday details

  • Travel date: 11th February 2007

Dull and depressing

2
Poor
by
Reviewed 2nd December 2012

"We chose the Strazhite because the Kempinski was fully booked and this seemed the nearest 4* hotel to the gondola. However what a difference one star makes. We arrived very late at night but even though we were a large 'expected' party there was no possibility of food. we were only offered crisps from the bar or the mini bar in the room. There is a lift to all floors but we still had to lug our cases up lots of steps to get to the lift and then down lots again when we got to our floor. The tiled steps were very cracked, a testament to the many previously dragged cases. We had been told that the hotel had recently undergone a complete refurb. However we never found that bit. The rooms were very dull and drab with stains on the carpet. The walls were so thin that you felt that the neighbours were in the same room. The hotel restaurant meal time was 7-9.30 but when we turned up at 9 one night all the starters and dessert had gone and very little of the main course was left. they put out a few more burgers and fries but it was not good. As previously mentioned the smoking in Bulgaria is pretty bad. It did get us down especially when we found some great places to eat, we just had to accept that we had to endure thick smokey atmospheres everywhere. When Bansko is finished in a couple of years time I think it will be a great resort. At the moment the all building work means the footpaths are often blocked making it impossible not to walk in the busy road when walking from the Strazshite. They will have to sort out a better system for getting on the gondola. The chaos of pushing and shoving resulted in very scary moments. Much worse than any football crowd."

Holiday details

  • Travel date: 10th January 2007

If you are booking the Strazhite or like...

4
Good
by
Reviewed 31st December 2006

"If you are booking the Strazhite or like us were cancelled from another hotel due to a double booking, in our case the Tamplier Apartments, then have no fear. Other than the Kempinsky Grand Arena (5*) this is probably the best hotel you will find in Bansko. First the good bits: very well located and easily walkable to the Gondola (5-10 mins), though they do offer a shuttle service, every half hour Top tips: this runs from the side of the hotel, not the front. At the side entrance you will also find excellent ski and boot storage courtesy of the hotel. Rooms are spacious, and if a family booking consider taking the excellent split level apartments as we did. Staff very courteous. Rooms and communal areas kept very clean and warm. Drinks were reasonably priced and even the hotel room mini-bar was affordable (a first anywhere!) Now the not so perfect bits: Top of the list food: it’s plentiful but lacking in flavour and the buffet mass-catering approach delivers a significantly less than 4* experience. We prefer to eat local food and were pleased that the dinner menu features Bansko typical dishes rather than the dreaded "international cuisine”. However, you will find better cooked and flavoursome food in some of the local eateries (which you should venture out to anyway!). Second: the swimming pool-it's a good size but not warm enough. Coupled with the fact that there isn't a spa/Jacuzzi (nor a bath in our room) it was difficult to warm away the aches and pains of skiing. Sorely missed facilities! But a half hour massage was good value my wife informs me. Finally, like everywhere in Bulgaria, there are not enough concessions to non-smokers. Smoking is permitted in each of the bars and restaurant, which is a great shame for asthma sufferers and unwilling passive smokers such as ourselves. We can only hope that attitudes change and will vote with our feet where the opportunity arises - hotels/bars wake up please! In summary: Better than we expected, and with the obvious improvements, could be perfect. Recommended."

Holiday details

  • Travel date: 31st December 2006

Not Perfect, but perfectly good!

5
Brilliant
by
Reviewed 15th November 2012

"If you are booking the Strazhite (or like us were cancelled from another hotel due to a double booking, in our case the Tamplier Apartments) then have no fear. Other than the Kempinsky Grand Arena (5*) this is probably the best hotel you will find in Bansko. First the good bits: v well located and easily walkable to the Gondola (5-10 mins), though they do offer a shuttle service, every half hour (Top tips: this runs from the side of the hotel, not the front. At the side entrance you will also find excellent ski and boot storage courtesy of the hotel). Rooms are spacious, and if a family booking consider taking the excellent split level apartments as we did. Staff very courteous. Rooms and communal areas kept very clean and warm. Drinks were reasonably priced and even the hotel room mini-bar was affordable (a first anywhere!) Now the not so perfect bits: Top of the list food: its plentiful but lacking in flavour and the buffet mass-catering approach delivers a significantly less than 4* experience. We prefer to eat local food and were pleased that the dinner menu features Bansko typical dishes rather than the dreaded "international cuisine" . However, you will find better cooked and flavoursome food in some of the local eateries (which you should venture out to anyway!). Second: the swimming pool-it's a good size but not warm enough. Coupled with the fact that there isn't a spa/jacuzzi (nor a bath in our room) it was difficult to warm away the aches and pains of skiing. Sorely missed facilities! (but a half hour massage was good value my wife informs me). Finally, like everywhere in Bulgaria, there are not enough concessions to non-smokers. Smoking is permitted in each of the hotel bars and restaurant, which is a great shame for asthma sufferers and unwilling passive smokers such as ourselves. We can only hope that attitudes change and will vote with our feet where the opportunity arises.......hotels/bars wake up please! In summary: Better than we expected, and with the obvious improvements, could be perfect. Recommended."

Holiday details

  • Travel date: 31st December 2006

A REAL GEM

5
Brilliant
by
Reviewed 3rd November 2012

"I don't normally comment on hotels I've stayed in, but i feel this is a must, it would be easier to write about the faults because then i wouldn't have to write anything, this hotel is first class, my wife & i hope to return in Jan & guess where we hope to stay, yes you got it in one {STRAZHITE HOTEL} cheers, donal mc laughlin {Ireland}"

Holiday details

  • Travel date: 15th November 2006

Strazhite Hotel & The Steak House Restaurant

5
Brilliant
by
Reviewed 30th October 2012

"We have just come back from visiting Bansko and we stayed in the Strahite Hotel. It was really nice and very clean. Its four stars are well earnt. There was a restaurante called the Steak House which was beautiful and excellent value for money, five of us ate three of which had steak, 2 drinks each and desserts all round and it came to 125.00 lev which worked out approximatley £8.00 each. Couldn't complain. The only thing that annoyed us, was the extremley long transfer, it states 2.5 to 3 hours in the brouchure when in fact its closer to 4.5 hours."

Holiday details

  • Travel date: 21st March 2006

Great hotel, superb value.

5
Brilliant
by
Reviewed 4th November 2012

"My family & I stayed at the Strazhite Hotel in Bansko in February this year. I feel I should write a review as I have yet to see one on this superb hotel. What can I say? The location of the hotel is great, just 100m (if that) from the gondola station and the same again to the bars and shops. A free shuttle service runs daily from the hotel to the gondola (saves ya carrying ya ski's/boards) and brings you back to the hotel after a great day on the slopes. The hotel has a great pool, steam room and sauna with the option to have a massage (well worth the £8 trust me). Table tennis is also available for a small deposit and there is a great ten pin bowling alley downstairs with arcades. The meals are buffet style and after reading what others have said about food in Bulgaia I was very surprised, it could get boring if staying longer than a week but there is enough variety for your tastebuds if you are there for a week. The staff are very friendly and the rooms are lovely, very spacious and very clean. I do not have a bad word to say about this hotel & will most definately be returning in future. The people of Bansko are a credit to the town, very genuine & very friendly. If anyone wants any info on the hotel or Bansko itself, feel free to email me."

Holiday details

  • Travel date: 23rd August 2005

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