Sugar Beach, A Viceroy Resort

Sugar Beach, Val des Pitons, Soufriere St. Lucia
5 star hotel

Overview

Ratings summary

Brilliant
1140
Good
241
Average
88
Poor
38
Awful
24
 

13 Traveller reviews from Holiday Watchdog

IF you get along with each other..you'll get along here!

5
Brilliant
by

"It always amazes me how many New Yorkers and east coast residents in general give such poor reviews of such truly wonderful places??? Any body else notice this? It has gotten to the point I ignore the reviews as pure silliness. Maybe its your rotten attitude...hmmm?

Anyway the place is wonderful, private, and designed for romance. It's my thought that if you get along with your spouse or significant other well you will most certainly enjoy. How could you not appreciate such idealic settings..the hotel sits directly between the Pitons. The reason each room is overgrown with lush vegetation around it is for privacy purposes..and the plunge pools..GREAT!

One of the reasons a reviewer was upset because they served cantelope instead of more "exotic" fruits...boy...happy I did not have to spend the week with her. To make it worse it was her honeymoon...on my honeymoon I was hardly thinking of cantelope vs. passion fruit.. which by the way was spent at this hotel.

Scuba divers delight...we've been a ton of places..its worth bringing your equipment!!!

Food is pricey but...why complain..if you are not ready to pay for your vacation my thought is don't go until you can afford it.

Honeymooners..aniversary..special B-day...Or just a romantic getaway...ya gotta go to the Hilton in St. Lucia...its well worth it."

Holiday details

  • Travel date: Sun 25th of January 2004

Paradise

5
Brilliant
by

"For those of you considering St. Lucia, the Hilton is really the very best place to go, in our opinion. We just returned yesterday to winter in Michigan, and as we left the island, felt very sad.

We stayed in the Sugar Mill rooms and I would advise asking for a top floor room if you choose this option (Sugar Mill rooms are very convenient to the beach and pools). The top floor rooms have cathedral ceilings and a balcony/patio that's perfect for your morning coffee. We watched the sea, admired the Pitons, saw the Milky Way at night and saw hummingbirds from our balcony.

The views are incomparable. Only Ladera (up the hill) has better views, but we think the Hilton beats Ladera just because of its proximity to the beach. By the way, everyone tells you to eat at Ladera, but we heard that the food doesn't match the $30/entree price. Go at sunset only for drinks, as we did, and sit and enjoy watching the stars emerge. Also, the Hilton/Ladera are both perfect places to watch the sun set, as they face directly west. Watching the sun set each night was a wonderful way to end our daytime.

We visited Castries at the end of our stay, and really found it not to be worthwhile. If you go to the island, stay in the south. The north is more commercial and a disappointment after the awesome beauty and tranquility of the Pitons and Soufriere.

Everyone at the Hilton was very friendly. The food is indeed expensive, and we found that the just-off-site restaurant Bang (also called Cafe Beau), past The Pier restaurant, offered simpler food at less expensive prices. Visit The Pier, the Palm Court bar, and the Plantation House (all Hilton restaurants) at least 1x, just so you can enjoy their atmosphere and views. Food was ok. The Bayside Bar and Grill on the beach was excellent for lunch. Just walk over in your bare feet, sit down, and enjoy the same view you had on the beach! Prices here were reasonable for lunch.

The Hilton beach is in a little cove surrounded on both sides by the Pitons, which we never tired of looking at. There is a marine reserve under the Petit Piton which is wonderful for snorkeling (snorkel masks are free from the Hilton water sports desk by the reserve).

The best meal we had on the island was at the Rodney Bay restaurant (we traveled north on our last night) Razmataz (Asian Indian cuisine). From the Hilton, we also did a hilly hike to the Stonefield resort and ate lunch one day at The Mango Tree, which is much tastier than the Hilton restaurants and offers a lovely view from on high. Hiking there took about 40 minutes and offers some serious hill walking. But it's worth it.

For those of you traveling to this amazing place -- we just have one thing to say -- we envy you!"

Holiday details

  • Travel date: Sun 25th of January 2004

Wow!

5
Brilliant
by

"Pictures and words do not do this place justice. We had high expectations based on what we'd seen and heard. They were all exceeded.
Scenery was amazing. Accomodations were delightful. Staff was superb."

Holiday details

  • Travel date: Tue 13th of January 2004

Thumbs Up for the Jalousie Hilton

5
Brilliant
by

"My new husband and I spent 8 nights at the Jalousie Hilton on our honeymoon in November 2003. From the start, we loved it!! We barely noticed the first 3 days of constant rain (very unusual). Upon arrival, we were offered a cool rum punch and a refreshing cloth. The grounds were beautiful and the staff was very friendly and welcoming - happy we were there. We took the shuttle to our villa on the hill...about halfway up the mountain from the beach. The view of the Piton mountains was breathtaking! The resort is nestled between the mountains. Our villa was fairly secluded, and we walked in to find a beautiful, spacious room with tile floors, king bed, and lovely Caribbean decor. Our room had a sitting area in front of the windows, facing the ocean, and the Hilton had a chilled bottle of champagne waiting for us. Great way to begin our honeymoon! The bathroom was also very spacious, with a large marble sinktop. We were on the all-inclusive plan for the first 5 days, so we didn't worry about prices. It's definitely not cheap to eat here if you're not on the all-inclusive! Our lunches averaged around $50 for 2; and dinner around $120+ for 2. The breakfast buffet is a bargain at $32 for 2. After our all-inclusive plan ended, we definitely ate less! Our favorite restaurant was the Plantation - the nicest of them all. The food was delicious, and the staff was wonderful. They knew our names by our second visit and gave us very personal service. We felt like royalty!! Most of the restaurants have a dress code in the evenings, so men, bring some long pants. My husband brought a few pairs, but would've brought some more had we known about the dress code. It's very quiet and low-key at the resort. We walked almost everywhere (got our exercise walking back up the very steep hill from the beach!), although the vans run very frequently. We didn't see many other guests and had the feeling, at times, that we were the only ones there! We only left the resort one time - to visit the nearby town of Soufriere. I'd recommend you visit with a group or a tour, as the town is very poor and you will most likely be approached for money. We went alone and felt a bit insecure there. But if you do visit, the Courthouse restaurant is good. We didn't do any of the spa services, but the spa was very nice-looking. Great view of the ocean (go up there for some photos!). We hiked to the nearby diamond falls - don't expect any grand falls, but rather a small waterfall dumping into a small pool, where you can swim. I think it cost us about $5 US/each. The ride to and from the airport was long and bumpy but we enjoyed seeing the sights, seeing the locals, etc. On the way back, we tried to book a helicopter (the Hilton has a helipad on site) but they were completely sold out. They told us they frequently sell out 2 weeks in advance, so you will want to book early if you go this route. The helicopter ride is a mere 8 minutes (vs. 90+ minutes in a taxi). All in all, we loved the Jalouise Hilton, and all the staff. We felt very welcome, very much at home, and very pampered (fresh flowers on our bed each night!!!). We're hoping to go back some time soon!"

Holiday details

  • Travel date: Wed 31st of December 2003

Loved the Jalousie!

5
Brilliant
by

"If you are looking for a absolutely gorgeous setting and a quiet escape - the Jalousie is a wonderful choice! This was our second stay in St Lucia, but first time at the Jalousie. We really enjoyed the simple concept of relaxing in a beautiful place. Activites and nightlife are limited, however the beach at the Hilton is one of the nicest you will find on the island. There is snorkelling right from the beach at the resort- which we did enjoy. Food is good, but not great- but then again we are in a different culture, with different food styles. This is typical of the Caribbean!! Prices are high- but what I would describe as ''typical resort prices" - so we expected nothing different and prepared our budget for meals before our trip and had no problem. We did take advantage of the mini-fridge to keep drinks and snacks on hand. We stayed in a villa suite oceanview and very much enjoyed the room as well as the nice sized plunge pool. Only the villa suites have the larger pools, however the traditional villa rooms do have dipping pools that are much smaller- but still a nice perk. The villas are nestled on the hillside with a very tropical ambiance. We loved the fact the the villas are individual units- it really makes you feel as though you have your own private space. The grounds are steep, so if you don't want to hike around the property you may call the shuttle service any time you need a ride to the beach or restaurants- no hassle whatsoever. We found the staff to be very friendly and accomodating, maid service was always immaculate. We especially enjoyed Andre the bartender- very nice, good service! The ride to/from the airport is long, but you get a tour of the island in the process! Be prepared if you get carsick though- it is very hilly and windy. The helicopter is a neat alternative, but be prepared for the cost. Overall - We felt the Jalousie was a wonderful experience and one of the few properties we would consider staying at again in a heartbeat. I work in the travel industry and consider myself to be pretty picky and discriminating with my vacations- so the fact that the Jalousie is one of my favorites speaks volumes :) Just remember you are here to relax and enjoy a different culture and a beautiful island- And don't forget to reset your watch to ''island-time'' and you will have a memorable experience!"

Holiday details

  • Travel date: Wed 17th of December 2003

Simply Amazing!; Ask for Walter (cab driver)

5
Brilliant
by

"The Jalousie Hilton was unbelievable and a great place for a honeymoon. The resort is nestled between the two Pitons with an amazing view. Our villa was great, with plenty of privacy. It was on a steep hill so walking down to the beach was no problem; however, we had to take their shuttle service to get back. We enjoyed playing tennis, golf (3-hole pitch & put), snorkeling, kayaking and swimming. The food was okay, but pricey for what you get. If you are on a budget, I would recommend eating lunch at the beach and ordering from the beach menu (1/2 the price for the same burger at the Bay restaurant). I would also recommend eating at Dasheen, a restaurant at the Ladera resort on the top of the mountain (10-20 minute cab ride). The view will make you breathless and the food is great. The Bang restaurant is also a great place to eat on Wednesday night. There are several excursions you can take through the Hilton and I would recommend the sunset cruise. Taking the helicopter back to the airport is also a great way to see the island and defiantly beats the "rally-race" cab ride we got from the airport when we arrived. Last, but not least, I would highly recommend using "Walter" Hippolyte as a cab driver. He was courteous, professional and made us feel very safe. He even stepped in and helped me when a local "tour guide" tried to rip me off at one of the flower gardens we toured. He showed us all around the island and was more of a friendly tour guide than a cab driver. We had a wonderful trip and we can t wait to get back."

Holiday details

  • Travel date: Mon 15th of December 2003

All That and More!

5
Brilliant
by

"Spent Thanksgiving week at the Jalousie celebrating our 35th wedding ann'y. It was fantastic. Took the chopper as advised and were thrilled with the quick, breath-takingly beautiful trip. Met by very nice staff, cool towel and rum punch at reception area was most welcome.

Room was ready when we got there and was right on the shuttle line, would not have been the best for some, but everything else was SO beautiful, who could complain? At least we didn't have to walk to the shuttle stop if we didn't feel like it. Large room with two sitting areas, make-up dresser/closet area and large bathroom with bidet. View of the water through lovely foliage blooming with all sorts of flowers. (we paid for mountain view) Cleaned beautifully everyday with with fresh flowers in vases, on towels and sprinkled on bed with turn-down service at night.

Found room service to be excellent, fresh linens, silver and china. Food very fresh, tasty and creative. VERY Hard to get ice delivered to the room. Mini-bar filled quickly, laundry service took less than 24 hrs.

Bayside restaurant was great. We were all inclusive and we usually orderd the fresh catch of the day. (Always delicious!) Did get two dishes with fish-y tasting tuna and shrimp. Ate around it, all else was fine. Palm Court had great food and drinks. A little slow, but Hey, You're in Paradise, kick back, look around and drink in the beauty of the place! Only ate in the Pier one time but it was good. Ate at the Plantation twice and both times were heavenly. 2 to 3 hours of the best tasting food, wine, service and ambience. Did breakfast at the Veranda 3 times. All were very nice. Sat at the table next to Nicolas Cage one morning. Saw him again at Bang that night. Too cool. Bang was ok, drinks not very good, chicken tough but side dishes good. Fire eaters were fun to watch. Saw a much flashier version on Friday at the Hilton during their party at the Bayside.

Took water taxi to Soufriere and got a few things at the store. Spa services were Very Nice. Got a "tip to toe" and husband got similar treatment. Next day got pedicures. All services were good. They served us lunch on a shady deck with the most beautiful view of the whole place. We felt like we were the greek gods being pampered.

We mostly enjoyed just laying around and being alone with nothing to do, so if you're young and want to go dancing every night this is not your place. Most of the staff at the Hilton were just lovely, helpful and accomodating. I know there are grumpy people everywhere. This would be the second place I would return to if my husband allowed return trips. But he thinks there are always new adventures to be had. My first return trip would be the San Souci in Ocho Rios, Jamaica. But, Oh, Well! Hope you get to enjoy this beautiful resort on a Most beautiful island of rain forests."

Holiday details

  • Travel date: Mon 8th of December 2003

Great Fun, Great Staff -

5
Brilliant
by

"This is a truly great experience. Service is outstanding and the over three hundred acres have enough space to give you the feeling of bing totally private in your villa. The Dive shop is one of the best regarding service. All equipment put on boat, rinsed and stored until the next dive by staff. You just need to show up and jump in. Four resturants offer a wide range of food options. For some of the Food critcs, sure not on a par with the best resturants in Paris, San Fransisco, Milan, etc. but much better than most high priced resorts and a notch above the all inclusives. Sounds to me like the honeymoon couple who is complaining about this place should see a marriage counselor or the are too perfectly matched folks wo will never be satisified. For a couple married over twenty five years and used to the best in Europe and the US - we would return. By the way the helicopter is by far the best method of transportation to and from the resort, even in a wind and rain storm. About a six to eight minute trip almost 2 hours by car."

Holiday details

  • Travel date: Sat 6th of December 2003

IT'S A GARDEN OF EDEN!!!

5
Brilliant
by

"We had a short 2-day stay in September and have vowed to go back, as it has become a favorite island of mine! It's incredibly gorgeous and wonderfully unspoiled. We stayed at the Jalousie Hilton and loved everything about the place! Hopefully the road to and from the airport will be finished its improvement by the time we go back."

Holiday details

  • Travel date: Tue 2nd of December 2003

do yourself a favor and stay at ladera

1
Awful
by

"sorry, i just don't get what everyone is raving about here. we had our honeymoon here and were very disappointed. this place is a kitschy trap, which thankfully, i will never be forced to return. very few of the cabins have any view of the ocean. why? i don't know. it's right there, but still the trees and shrubbery is all overgrown so no one can see it. the food is absolutely atrocious. sure, we weren't going there to eat well, but, being there for a week, we would like to eat something. somehow they managed to have bad fish. they overcook everything and top it with creepy tasteless sauce. we tried staying in and living off room service, but to no avail. ordering anything, even a bottle of wine, takes between one and three hours (i'm not joking).
want fresh tropical fruit for breakfast? well, you won't find mango or papaya, but they love to give you canteloupe and honeydew. i could have this in cleveland, i didn't come all the way down here for canteloupe!we would have eaten at the plantation restaurant, which may or may not be passable, but they lost our reservation. as a matter of fact, they lost our dinner reservation on three occasions. fortunately, we could call ladera to make dinner reservations directly. otherwise, we would have starved.other people we met seemed to really enjoy themselves, so perhaps we just had rotten luck. still though, i would not take my chances by coming back to this place."

Holiday details

  • Travel date: Mon 1st of December 2003

We loved it!

4
Good
by

"We had read some very mixed reviews about the Jalousie Plantation and were almost dreading flying out there. However we were very pleasantly surprised! We opted for the helicopter transfer from the airport to the hotel and while we were only in the air for about 7 minutes max, the same journey by car/bus would have taken 45-60 minutes! Its definitely worth booking up for the helicopter transfer. Upon arrival at the airport, we had a few problems but that was the fault of Virgin atlantic who had failed to put my suitcase on the plane! There were no reps at the airport as they had all left after putting us down as a 'no show'. So, we were left pretty much to our own devices to sort it out. Eventually we found a member of Virgin staff who then arranged to have my case put on the next flight which was 2 days later. Virgin gave me 250 st lucian dollars to buy some things to tide me over. Sounds a lot doesnt it? Wrong, its about £65 but still better than nothing.
We were greeted at the jalousie by very friendly staff who couldnt do enough for us. we were given a very warm wlcome and given a cool and refreshing cocktail while we checked in. The plantation resort is very, very hilly but operates its own free shuttle bus system. You simply have to walk a few steps to the phone and tell them were you are and they send the shuttle to collect you. The staff are cheerful and chatty. The villa's are fine and are being upgraded as we speak as part of a multimillion dollar rennovation. most villa's have their own plunge pool which we loved, excellent a/c systems. Be prepared for the company of the the geckos & stray cats who are lovely, however I would advise you to exercise caution and common sense when handling them. We went all inclusive at the jalousie and the food was fabulous. Cocktails were also free. The beach was lovely and has a bar and volleyball facilities. Well maintained gardens, excursions from the hotel can be booked through your rep and are recommended. We went on a tour of the grenadines and spent a day visiting different islands and beaches. it really was absolute paradise. All in all, an absolute dream and we highly recommend it! Just to forewarn you, trips by road can be quite an experience and are NOT for the faint hearted! The roads are very steep and winding, very narrow and about 95% of them have NO railings. A rather large drop awaits you should you veer off. Also take a trip to the volcano for a hot sulphur body treatment. It smells but you will feel fabulous. There is also a natural hot spring near that you might also enjoy. Book up and give the Jalousie a try, you will love it!"

Holiday details

  • Travel date: Sat 14th of February 2009

My boyfriend and I stayed at the Hilton...

5
Brilliant
by

"My boyfriend and I stayed at the Hilton in June 04 and had an amazing stay.

We flew with Virgin who are always fantastic, then upon landing at St Lucia airport, took a helicopter ride directly into our hotel as they have their own helipad! I would definitely recommend doing this as it is a lovely way to see the island and is a lot faster than a taxi on those winding roads!

When we arrived at the hotel we were warmly greeted with a rum cocktail and asked to take a seat while they checked us in and our luggage delivered to our room.
We stayed in one of the private cottages that are scattered over the whole of the resort. They all had their own plunge pools and terrace and were in a lovely location surrounded by trees and vegetation so were very private and secluded.

The rooms were extremely clean and elegant with a marble bathroom and floor. They also had a turndown service which was handy in the late afternoon.

You had a choice of 3 restaurants for food, one being quite casual where they had theme nights on Friday's, including a Caribbean bbq complete with traditional dancing and music. The Plantation was an a la carte with wonderful local food.

The private beach was nice and clean with white sands and turquoise waters. There was also a good number of loungers, straw umbrellas and towels that was plenty enough for all the guests at the hotel. The pool area was also well maintained and was a nice change from the beach if you fancied it.

The location of the hotel is stunning and most would say the best on the island. I can't recommend it enough, it is truly fabulous.

The resort isn't really set in an area where you can go walking around on your own in the surrounding area as it is very hilly with winding roads and may not be too safe, but there are lots of organised trips you can do with tour guides or your rep. My partner and I went on a couple of day trips, one a boat trip to the capital Castries, one to a Volcano and another to the rainforest.

All in all this was a fabulous hotel, with wonderful food and extremely pleasant staff, an amazing beach with the most wonderful views as it is set between the famous Pitons. The only down fall that I could think of is that I am in my mid-twenties and my partner was in his late-twenties so we did find the hotel extremely quiet after 10.30pm so if you are looking for a lively Caribbean resort then this will not be for you.

Really top 5 star hotel - a perfect destination for a honeymoon

"

Holiday details

  • Travel date: Mon 31st of July 2006
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Sugar Beach, A Viceroy Resort is also called

  • The Jalousie Plantation Hotel
  • Jalousie Plantation
  • Jalousie Plantation Hotel Soufrière

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