17 Traveller reviews from Holiday Watchdog
Not Worth $$$
"Do not go, not worth the money. Sister of the groom, paid $4k for 6 nights and they would not honor the offer of the 7th night free (sister in law spent over $20k plus another 25 guests at LaToc). Chaos at the airport landing, huge customs line, all flights across U.S. seem to land at the same time. Do not let the baggage handler take your bags, the Sandals lounge is less than 50 feet behind the wall when you pass Customs. They will accost you and expect a big tip. Long bumpy shuttle ride, 3rd world roads and resort is on the opposite side of the island. Piton Mtns not close. Sales person accosts you as soon as you get there, you have to read at least 12 pages of crap on small IPAD and initial and then give you credit card for any incidentals during your stay and they try to sell you excursions. I just paid $4k +, no thanks. NOT SAFE, they let peddlers in the resort to sell you junk while you try to lay on the beach. An open gate near the rental equipment hut and a bar less than 100 feet away anyone from the island can come through. FOOD is subpar, drinks are watery, only wine in your room and NO ROOM SERVICE unless you pay for the BUTLER service. Spa overprices, $50 for fake lashes. Beach is rocky. Restaurants/food are not 24 hours and no AC but for 3. Of the 9 places to eat, some only open for a meal, not all open at the same time. Pizza is the only one you can take back to your room. Some staff are nice, but others are really slow - 20+ minutes each time I ordered iced tea. At that point, bring me a pitcher. Two towel huts for whole resort - you get your own, not even in your room. Chaos again waiting for shuttle back to the airport. Honeymoon couples are they only ones who really enjoy- do not make your guests come for a wedding. BAD IDEA - way overpriced, especially for the service and amenities you and your guests get."
- Travel date: 1st April 2018
not worth the money and noisy
"Jack hammering in our building ridiculous paying all that money for a holiday in a construction zone then noisy carts and staff in the halls yelling to each other, industrial weed eaters to cut lawn every day so beach not peaceful, then noisy blowers, just so ridiculous. Restaurants nothing special for breakfast more like cafeteria food. Been to a lot better resorts for a lot less money. Wold not recommend bothering with sandals."
- Travel date: 22nd March 2016
"When we decided to get married we wanted a honeymoon to remember for ever. We were recommeneded Sandals Grand in St.lucia by a friend.We booked it and couldn't wait to go. We had booked the helicopter flight from the airport to the resort thinking all out luxury. Must admit we arrived at the hotel a lot quicker than other guests on our flight, however if you transfer this way I would recommend taking some beach wear in your hand luggage, as we were unable to go for that long awaited dip in the gorgeous blue sea as we had no swim wear with us. Hadn't thought about that when getting on the helicopter. It is easier and gives you a fantastic flight across the rain forests. I was expecting total luxury for 2 weeks, however the constant rain we had, put pay to that. The hotel is fantastic when sunny but not alot to do when having heavy thunder storms daily!!! Don't go in the rainy season, very humid and very wet!!!!!! Hotel overall was nice and I must admit the hotel gardens and beach were immaculate. The snorkelling was fantastic and there were lots of other water sports available at the hotel. The evenings were quiet but lovely especially for the romatics out there!!!! The pool was open all night and a swim in the early hours is a must!!! The restaurants were all lovely. However they did not stick to a rigid dress code as we had thought they would.!!! Overall we had a fantastic time but feel that was due to the friends we made there. We thought as honeymooners we would feel a bit special and maybe get a little special attention! Nearly everyone in our resort were on their honeymoon so we were pretty much the norm!!!!! Not really our sort of holiday but glad we went. PS we flew premium economy with virgin. the flight was fantastic. Try and get the exit seats in the bubble if on jumbo their just the best. loads of room!!! "
- Travel date: 7th April 2009
We got married at the Sandals Grande st ...
"We got married at the Sandals Grande st Lucian and stayed there for two weeks in Nov 2006, when we finally arrived at the hotel we were surprised to be upgrade to a deluxe suite for two nights as we were getting married ( this is the reason they told us). We were so tired we just wanted to lie down so we didnât say anything, later realizing that we had to unpack then pack then unpack again after the two nights. Donât get me wrong the deluxe suite was amazing but it was so unsettling having to move rooms, we just wanted to relax really. Being in the deluxe room also made our room not feel as special so I am very angry that they did this. The actual reason why they did this was because our room was not ready, as it happened to so many of the other guests that werenât getting married! The overall holiday was amazing, food gorgeous, ppl really nice. Just think very over priced, wonât go back again, as other hotels we visited were half price and nearly as good."
- Travel date: 22nd January 2008
Overall the room at the Sandals Grande w...
"Overall the room at the Sandals Grande was disappointing and not as luxurious as expected. Unlike other hotels we've visited, the bathroom was not supplied with toiletries but instead we were given a welcome pack containing shampoo, conditioner and body lotion which we assume was to last the duration of our holiday. I had forgotten to take shower gel and was unable to obtain supplies from the small gift shop on site. I found this surprising since there were adequate supplies of everything else from condoms to cream for piles!! The food was very good. The spa treatments were very expensive compared to London prices. Evening entertainment very poor/almost non-existent. Unless your intention is to take advantage of all water sports, tennis and golf on offer, then I feel that Sandals is not value for money."
- Travel date: 10th March 2006
We arrived in St. Lucia and after custom...
"We arrived in St. Lucia and after customs we were met by a rep from Sandals. He greeted us and gave us a welcome package and directed us to the exit where we were told to wait and our transport would be there soon. Within 5 minutes our minibus arrived. There were 4 of us in the minibus and soon we were on our way. It was nearly dark by this time and then it started raining like we had never imagined rain could fall as heavy as this. The roads in St. Lucia are very bumpy and most of the journey there were no lighting. The rain was so heavy that we could only see a few feet in front of us. It took us one and a half hours to reach our destination. We were so relieved to reach the resort. It certainly wasn't a journey for the faint hearted! We had previously read about helicopter transfers to the resort but they stop flying around 5pm so we were not able to do them, but speaking to other guests at the resort, I would recommend it if you arrive early enough. I would also recommend booking through the helicopter company themselves (St. Lucia Helicopters)as the price we were quoted from the tour operator was Â£40 per person more. Now to the resort..... Absolutely beautiful. We were escorted to our room on the 3rd floor. It was a good size, with a king sized mahogany four poster bed and mahogany furniture with TV,CD player, telephone, iron/board and hairdryer. We also had a fridge filled with soft drinks and fruit juices. We would have had a minibar in our room if we had booked into the category above us as it is in the Concierge level but there were none of these rooms available. Although it did not bother us as we always were within a few metres to one of the many bars. What made the room special for us was the view from our balcony. It was absolutely breathtaking. On one side we could see Rodney Bay and on the other was Pigeon Island. In between we had views over the manicured grounds, pool and the Caribbean Sea. If anyone is booking a holiday to stay at the resort I would recommend requesting to stay in building 7 and facing the Caribbean. Some rooms face the Atlantic but do not have as nice views. Also request a high floor as rooms on the ground floor can have restricted views from the trees and foliage around the grounds. There is a choice of restaurants. The Bayside Diner is where we went for our breakfast. It was served buffet style and there was always plenty of choices from fresh fruits and cereals to a full fried breakfast. There was also an omelette station where they were made to your specifications. At night dinner was served there a la carte with a couple of nights they served buffet meals. We did eat there one night at the buffet and there was lots of choice. We did eat a la carte one night but found the service to be very slow. My husband got a steak but did not enjoy it at all. There is a lovely white glove service restaurant which serves Italian food, but as none of us are keen on Italian food we gave it a miss. We did speak to a couple who had eaten there and they said it was very good. It also gives you a chance to "dress up" in the evening. Barefoot by the sea serves snacks during the day and in the evening it serves seafood and steaks. I would recommend eating here one night, and during the day, I would recommend the ceaser salad and the jerk chicken - very spicy if you like that. It is situated next to the beach and is open air- very romantic in the evening. Just don't make the mistake I did by wearing high heels as the floor of the restaurant is the actual beach and you just sink into the sand. I just took my shoes off but as it was dark, I was a bit wary of something nipping my toes!! The resort is huge but there are lots of places to go if you want to be alone. The main pool is where all the action is but if you want something quieter there are another two pools with Jacuzzis. The "lovers pool" is in a quieter spot with padded sun loungers and is the ideal place to get away from it all. There are lots of areas just to stroll around and the grounds are beautiful. Activities like beach volley ball, water aerobics and quizzes are just a few of the daytime activities you can participate in or you can just be lazy and lie and sunbathe. If you feel energetic you can try your hand at waterskiing, hobby cats, snorkelling or scuba diving. All watersports are included in the price of the holiday too. Like all Sandals resorts there is always a wedding taking place which is always nice to see. The one thing I think Sandals loses marks is the evening entertainment (or lack of it). There is a nightclub but any time we went to it there was only about 4 or 5 couples in so we usually only stayed for a couple of drinks. Most people sat in the reception area and had a drink and chatted. It is really nice there with huge sofas to sit on. Very cosy. There are lots of bars in the resort and also an English Pub. The food was excellent here and lots of people would go there in the evening for a drink although id did get quite noisy some nights. They did have a talent night but nothing to write home about, apart from the "Sandals" dancers, they were very good. Of course all the food and drinks are included in the price so take advantage and try out some of the cocktails. You have got to try a BBC! - baileys, bananas and coconut rum. It is absolutely gorgeous. If you are considering doing any of the excursions then I would recommend doing the jeep safari. It takes you in a jeep up into the rainforest with such breathtaking views on the way through banana plantations and a small village. It lasts about half a day. There are lots of excursions to choose from which can be booked at the resort. St. Lucia is such a beautiful island so you should make the effort to leave the resort and check out the island. There are another 2 sandals resorts and a minibus runs between them all so you can use all the facilities and restaurants at the other resorts. I would say the Grande is the nicest of them all. The staff are very nice at all the resorts and will bend over backwards to help you. They are always smiling and always look genuinely happy at their work. They are not allowed to take tips from the guests but are allowed to accept gifts, so we bought the maid who cleaned our room some t-shirts for her children. She was so grateful to us for them. They only cost a few pounds but you would have thought they cost the earth. She was such a lovely lady. Sandals resorts may be that bit more expensive but when you include all the food and choice of restaurants and unlimited drinks, top branded drinks I might add, and watersports included, It is well worth the extra money. It is only for couples and it is easy to make new friends. It also caters for all age groups, from newly wed young couples to retired people, so if you think Sandals is not for your age group then you would be wrong. We had a lovely relaxing holiday, lovely food, breathtaking scenery and brilliant weather. We could not have asked for anything more. OK, maybe I ate and drank too much, but why not, you are allowed to on holiday. Just make sure you take clothes with an elasticated waist for going home in. I actually put on nearly a stone in weight. It is just that there is so much choice and those cocktails are so hard to resist! If you are considering booking to go, then I would say, go for it, you won't regret it."
- Travel date: 1st February 2006
Absolutely fabulous hotel and island. W...
"Absolutely fabulous hotel and island. We couldnât find any faults with the hotel. We had a wedding moon package, which included getting married as part of the package. The food was out of this world, a la carte, breakfast, lunch and dinner, the people were remarkably friendly. This hotel is an ultra inclusive package, so all watersports are also included, which means unlimited use, we learnt to water ski. We couldnât get over how you could ask for a bottle of champagne from the bar, theyâd hand you a full bottle and glasses, it was great. Sandals have really outdone themselves with this hotel, there are 2 other sandals hotels on this island, but ours was the newest and the best, other holidaymakers were using our hotel. You can use the facilities of the other sandals hotels. Adds a bit of variety. Off the complex, St Lucia is a lovely island with the Piton Mountains, we took a day trip to Soufriere to visit the volcano and waterfall and botanical gardens. If your after a relaxing and stress free wedding and honeymoon this is the place to go, our family couldnât be with us, but the resort made up for that."
- Travel date: 30th April 2005
"We arrived on time to a dinky airport in St Lucia. Our flight left from Philadelphia at 11 am and they gave us a bagel right away on the plane; but by the time we landed at 4pm we were starving. So my advice is to take something to eat on the way. Once you get to the airport, it takes another hour and 1/2 to get to the resort. I got to resort hot, carsick and extremely hungry. All was forgotten when I got out of the car; the resort is beautiful. The scenery included flowers, the Pitons, and Pigeon Island. Pitfall: If you want a fancy room this is not the place. Our room was a normal hotel room and it seemed that all the rooms looked the same including the concierge service. The only good thing about the concierge room is they got a full bar stocked daily and room service. With a very limited menu. The Food: Was decent. We went to a variety of restaurants our favorites, Barefoot on the beach and the English pub. Our least favorite was the Italian restaurant at the Grande. We did not try the one at the other resorts but I heard the Italian food there was better. Got tired of the same old lunch menu and Bayside was not very tasty. The trips. We took the land sea tour. Lots of fun!! We should have taken the rain forest tour but we did not. Our friends took the shopping tour and said that was not worth it. The one thing that was not good was that our flight had a 2 hour delay. Sandals, I feel, should have made sure the flight was on time so we were not sitting in a hot small un-airconditioned airport for 4 hours. All in all I would recommend the Grande to anyone. The other two are not as nice. Hardly any beach. I would stick with the Grande."
- Travel date: 11th November 2003
Not all it's said to be!
"Went here for part of our honeymoon in Sept. If you want a college scene atmosphere with no privacy, this is your resort. Their website is very misleading with the room descriptions, not knowing this, & based on the website, we chose a room & booked. Never have we been that disappointed. Our "ocean-view" room turned out that we could see the ocean, right after you looked through the trees and the fence, over the road, and past the rocks. Not exactly the ideal ocean view. We approached the FD mgr. who was very unconcerned with our problems. The food was decent and the staff was okay. No one gets in a hurry, even if your food is getting cold. The only good experience is the snorkeling, the staff and the trip, was the only pleasent experience at the resort. We spoke with 5 other couples who had less than enjoyed their vacation due to miscommunication problems with staff. We wouldn't visit this resort again, but this is the perfect resort for couples who can't entertain themselves. It's a perfect party atmosphere."
- Travel date: 7th November 2003
Wonderful Honeymoon spot
"My husband and I just got back from the Grande after a 7 night stay. We stayed in a conceirge room that was very average. It was beachfront, which I recommend since oceanfront could overlook a parking lot. The conceirge is nice for the room service and the bar but as far as a nicer room I don't think you get it. The food was very good and service was very impressive. They seat you right away and you never have an empty glass. Food comes out in proper order and very timely as well. Our favorite was Barefoot on the beach and Josephines for a dessert waffle and ice cream. The resort was very clean and I think had the best property on the island, from what I saw. There were quiet areas to escape and just lounge in a hammock or to be alone in a jacuzzi. As far as off resort tours we did the day sail to Souffrie (sp?), and the ATV adventure. Both were a lot of fun. The day sail is a must if you want to see the real beauty of the island. All and all the resort met our expectations the only downside was the room wasn't what we expected but that's about it."
- Travel date: 6th November 2003
Perfect honeymoon spot
"We went to The Sandals Grand St. Lucian for our honeymoon in September and had a fantastic time. First, let me start by saying, The Sandals Grand and The Anse Chastanet are the best resorts on the island. I was not impressed with the other 2 Sandals resorts. The golf resort was run down and the water was extremely rough. The Halcyon was nice but really small. If you are a nature enthusiast, Anse Chastanet resort is the place for you. It is very quiet and authentic, and not as commercialized as the Sandals resorts. However, if you want luxury, tons of restaurants selections, and lots of beach activity, The Sandals Grand is definitely the place to be! It is the perfect beach and honeymoon resort with breath-taking views everywhere you look! The grounds were very well kept and the flowers were absolutely beautiful. The water is clear and a deep turquoise color. The water was also calm, like a pool and the water trampoline was so much fun! We loved to water-ski and tube, and we also really enjoyed scuba diving and snorkeling. It was so nice to not have to pay for a single thing during our honeymoon, everything was included! Definitely invest in an under-water camera. It was great to take along on the hobie cat and snorkeling trips. We stayed in the penthouse honeymoon beachfront concierge room, which was wonderful! The bar was stock everyday and we ordered room service every night! They had 15 different restaurants to choose from between the 3 resorts. Our favorites for lunch were Josephine's CrÃªpes and Barefoot by the Sea at The Grand. It was so much fun to get dressed up for dinner every night too! We loved Mario's at The Halcyon and La Toc at the Golf resort. You must have reservations and formal dress for both of these restaurants. We also loved Barefoot by the Sea's surf-n-turf for dinner at The Grand. The steak and Alaskan crab legs were wonderful, and you are seated on the sand right beside the ocean. The pools on the resort were huge and the swim-up bar was great. I recommend getting a refreshing BBC. I loved the steel drum and Reggie music they played by the main pool. However, the lagoon pool and the other small pools were very quiet and private. We did not go on any of the expensive excursions off the resort since there was so much do to on the resort. However, I highly recommend hiking up to Pigeon Island. Pigeon Island Park is on the end of the peninsula that The Grand is on. Its about a 25-minute hike up from the resort. It only cost $5 dollars to go up the mountain and the view is spectacular from the fort and Signal Peak. The U.S. and British actually had forts there at one time, and the history information boards were fun to read. We only had a few complaints at The Grand. One was that the dinner service was extremely slow at times. Second, the food was really good but definitely not gourmet. Thirdly, the hour and a half bus ride to and from the airport to get to The Grand was very bumpy and scary at times. The road was very narrow and steep, however we did get to see a lot of the island. You can also charter a plane to the resort. I heard that they fly you over the famous Piton Mountains, and we met several couples that just loved it. All in all, we had a fabulous honeymoon at The Grand. The scenery, people, beach, and facilities were excellent. It was the perfect place for a honeymoon."
- Travel date: 4th November 2003
Just what the name says
"I don't know what some of these people are complaining about, but the Grand is the best thing that has ever happened. My husband and I went to the Grand after seeing it on our honeymoon back in September 2002 (We stayed at the golf resort-would recommend if you are into partying 24/7). We could not wait to stay there. Upon arriving we were treated like a king and queen. They gave us a triple upgrade for being a signature guest. The grounds are clean and the drinks started flowing the moment we got there. Everyone was nice and helpful. The staff would go out of their way to make sure we were having a good time. If you are looking for a dream vacation, look no further than the Grand."
- Travel date: 27th October 2003
Top traveller tips for Sandals Grande St. Lucian
"Really enjoyed seeing the ruins in the park at the end of the beach."
Sandals Grande St. Lucian is also called
- Sandals Grande St Lucian Spa & Beach Resort
- sandals grande st lucia
- sandals grande st lucian