Bel Jou Hotel

La Pensee Road, Castries 89131 St. Lucia

Overview

Ratings summary

Brilliant
177
Good
79
Average
33
Poor
10
Awful
4

Rating by feature

  • 4 room
  • 4 pool
  • 5 beach
  • 5 service
  • 4 value
  • 5 food
  • 4 cleanliness
  • 4 location
 

11 Traveller reviews from Holiday Watchdog

Not what we expected

2
Poor
by

"We expected a bright colourful hotel, this is the Caribbean after all, but we found much of it dull. Our room had battleship grey on one wall and the furniture throughout was dark brown, even around the pool area which was cramped. Extra seating was available in the garden but it rained a lot while we were there and it became very boggy. And there were chicken droppings to contend with! We were on the 5th floor and had no water on many occasions. Reported but nothing done. Toilet overflowed on our first day. It had a fault but nothing done and we had to work out a knack to stop it from running constantly. Lighting in the room hopeless, nothing around the dressing table for ladies to make up and pathetic for reading in bed.
The"shuttle bus" is actually a scheduled service and frequency is quite inadequate bearing in mind the location up a VERY steep hill. It runs only twice during the morning on a first come, first served basis. We used taxis.
On the plus side, the staff are excellent and the food is good. Entertainment is OK, if rather intrusive in the dining room."

Holiday details

  • Travel date: Mon 2nd of February 2009

holiday

3
Average
by

"staff were brilliant very friendly.The steak on gala night was great.The hotel still has a long way to go on the refurbishment.W e knew there were steps around the hotel but not how many or how steep they were also when it rained they became really slippery.We were there for 3 weeks over christmas and new year and in that time the pool was not cleanrd or the water tested.The entertainment ended to early and some nights there wasnt any.Would have liked to walk outside the hotel but this was not really possible.The rooms were kept very clean and the views were brilliant but i dont think we would go back again."

Holiday details

  • Travel date: Wed 21st of January 2009

Great Holiday

5
Brilliant
by

"We enjoyed our two week stay at this Saga hotel very much.The staff were friendly and helpful and did all they could to make our holiday enjoyable'.The food was good and plentiful,the rooms kept clean and everyone smiled.
The refurbishment has away to go but when they close next year and put in new plumbing and redorate this will really make this a nice and comfortable place to stay.
The organised trips are very good and are very necessary as the Hotel sits high above Castries with no access to the town or beach on foot.The shuttle bus is good but you do feel isolated with no where to walk.
The entertainment is good made all the better by the staff''s willingness to join in and have fun.
All in allwell done Saga."

Holiday details

  • Travel date: Wed 3rd of December 2008

Nice holiday

5
Brilliant
by

"This is an exclusive Saga Hotel catering for older British travellers on an all inclusive basis . Food & drink very good & plentiful and all facilties are OK. Location is high above Castries giving wonderful views but no local walks are available . There are regular shuttle buses to the popular beaches and shops . Evening entertainment is good although everything stops around 10.30.Staff are very friendly and attentive ."

Holiday details

  • Travel date: Sun 30th of November 2008

great food lovely views

4
Good
by

"Great holiday best food ever tasted on holiday. Staff very attentive and cheerful. Amazing view from bedroom. loved the new refurbishment and the rum punch by the pool and cocktailsSteve and Carolyn great hosts. Would have liked access more readily to beach than by bus and pack insect repellant in rainy season."

Holiday details

  • Travel date: Wed 1st of October 2008

One very lucky choice

5
Brilliant
by

"We were on St. Lucia due to our aircraft having maintenance issues. We spent our first night in the Auberge Seraphine Hotel, which I had stayed in previously with my wife. Able to spend only one night there, due to being booked, we were referred by the wonderful lady that owns the Auberge Seraphine to the Bel Jou Hotel. What a very lucky choice. It is located on top of the hill that overlooks the bay to the northeast of George Charles airport and the view is fabulous! This facility is not easy to get into. It is owned by a group from the UK, I forget the name, but you can book a stay here. It is dependent upon availability but you must contact them directly. It is one outstanding value. The facilities, the restaurant, the view and the personnel are all outstanding. I have got to take my wife here. Most, if not all of the guests were British, and were an absolute delight to share time and stories with. The hotel has all sorts of activities and tours and it will be some of the best bucks you will ever spend."

Holiday details

  • Travel date: Wed 17th of September 2008

Best Holiday Ever

5
Brilliant
by

"Our three week holiday at the Bel Jou was one of the best holidays ever. The food was excellent - the steak on the gala night was the best we have ever tasted. The entertainment was varied and enjoyable. Although the hotel was at the top of a hill a mini bus operated during the day to Castries, Rodney Bay and Pigeon Island etc.
The room we had was excellent - large, clean and the view from the balcony was superb.
The trips were well organised and we enjoyed all of them, including a magical trip to the Grenadines.
We enjoyed the hotel entertainment during the day including a talk on the gardens which was very good.
We would recommend this holiday 100% and shall be returning to spend another wonderful holiday there."

Holiday details

  • Travel date: Sun 14th of September 2008

great holiday

5
Brilliant
by

"found this hotel to be very frendly always plenty of sunloungers available but could have done with a few more parasols around the pool.Our room was on the top floor with lovely views over the gardens and beyond to the sea.(I could watch the sunset from my large bed)The room itself was very spacious and clean with flat screen television,fridge, air con and ceiling fan it would have been nice to have the bathroom with air con other than that there was always plenty of hot water and lovely fluffy towels.The restaurant was really nice wonderful views and staff very obliging plenty to eat and drink ,could have done with more entertainment in the evenings going on longer but still enjoyed what we had.Trips were brill that came with the holiday,we were there for 2 weeks and had 3, one full day which included a catamaran and 2 half days, we also booked 2 extra trips,the rainforest and sky trek,(zipping through the trees was great fun) we also went on the sunset cruise aboard the unicorn(pirates of the caribbean).My husband and myself had a wonderful time in st Lucia and would recommend the Bel Jou and Saga holidays"

Holiday details

  • Travel date: Thu 4th of September 2008

Fantastic Holiday

5
Brilliant
by

"What a truly wonderful holiday in a fabulous hotel. Adults only - no children screaming and sometimes you could be totally on your own in the pool. The food was fantastic - the fillet steak on Gala Night was one of the best I have ever tasted. The entertainment was brilliant and the atmosphere in the hotel made it feel more like a giant house party - the nightly cocktail party before dinner was the ideal opportunity for everyone to get together and discuss their day.
It is located at the top of an extremely steep hill - lots of people braved it but you didn't ned to as the hotel provided an excellent shuttle system so you could really go anywhere you chose.
The trips were great giving us a really comprehensive overview of the island which is incredibly beautiful and diverse.
We met some lovely people who helped to make the holiday so enjoyable."

Holiday details

  • Travel date: Wed 27th of August 2008

Bellisimo Bel Jou

4
Good
by

"This hotel was the Cara Suites and obviously fell on hard times as it is away from the beach on a hill top. Now taken over and refurbished by Saga who have learned their lesson from the cavalieri Malta.

We arrived at night after a very tiring flight. Made welcome with rum punches and then into dinner. Food was varied and well cooked, I had rib eye beef which was very tender. Next morning woke up to the resident cockerel crowing and the view from our room was excellent. Over the town to the sea. From the restaurant we could see the harbour with our awaiting cruise ship 'Spirit of adventure'.

Rooms were spacious with twin queen beds, flat screen satellite TV fridge etc. Air conditioning was infinitely adjustable.

With shuttle buses to the town and beach, the hillside location is perfect for us 'oldies'. Similar is the Hilton in POS Trinidad.

Staff were all very good, Gabriel the chef not only cooked good food but led the dancing as well!

We will be back!
johnep"

Holiday details

  • Travel date: Mon 19th of May 2008

A wonderful enjoyable holiday

5
Brilliant
by

"My friend Jean and I spent four wonderful weeks over Christmas and New Year. The staff and management were so friendly and helpful also the majority of the guests. We made friends with lots of guests and will be returning for Christmas 2016. Many of the guests were returning for their 2ns 3rd even 4th time. The New Years eve celebrations were the best I had experienced in an Hotel and I told Camilla and her lovely husband. A special mention for Elizabeth the Saga Rep. Also Lulu and hope she is taking care and trying to rest."

Holiday details

  • Travel date: Sun 25th of January 2015

Rating breakdown

  • 4 Location
  • 5 Beach
  • 4 Room
  • 4 Pool
  • 5 Service
  • 4 Value
  • 5 Food
  • 4 Cleanliness
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Bel Jou Hotel is also called

  • Bel Jou Castries

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