10 Traveller reviews from Holiday Watchdog
Choose with care
"We went to Jamaica for Xmas and New year 2004/5 and booked at the Sandals inn. It was not to our taste mainly because of the noise outside from the road - this often went on till three am and started again at 6am and after a couple of nights we moved to Negril Sandals Oh what heaven a good nites sleep - generally though the staff were great and the reception staff, bell boy Kevin and managers could not do enough to help us When we went the food was not as good as at the other sandals - breakfast being very poor quality and service was sloppy and slow - the rooms had just been redecorated and were clean If you want a peaceful holiday then go to Negril or Ocho sandals and stay away from Mo bay area - if the traffic does not annoy you the planes will - if noise is not a problem and you want a smaller hotel then the Inn may be just up your street"
- Travel date: 9th January 2005
Buyer beware....very aware!
"My husband and I have no idea what Sandals Inn or Montego Bay are like....We never made it there. My husband and I booked a Sandals vacation in February of 2004 to celebrate our ten year wedding anniversary. We choose Sandals Inn due to the small size of the resort, the proximity to the air port and Sandals Montego Bay and the room service. We spent nearly a year planning for our stay at Sandals Inn. My parents took vacation time from work to watch our three young children; we hired a house sitter and pet sitter, and my husband spent weeks making arrangements so that he could be away for the extended period of our trip. We traveled for 14 hours on December 29th, 2004 to reach Montego Bay, Jamaica. We went to the Sandals lounge in the airport at 10:30 pm and there we were told that Sandals Inn was overbooked and we would be staying in Sandals Negril. There was no mention of Beaches Resorts at this timeâ¦simply Sandals Negril. We boarded a van and then 10 minutes later were told to board a different shuttle bus. Five other couples on the bus were also being transported from their original destinations in Montego Bay to Negril. Once we reached the Sandals Negril resort, we exited the bus with the other couples. We were first to check in, however, the other five couples were taken to rooms as we continued to wait. We then realized that our luggage was missing. As we continued to wait, the desk clerk informed me that the manager was upstairs checking on a room and we would be taken to there shortly. This was clearly a lie. Forty-five minutes after arriving in Negril, we were told that our bags had been taken to Beaches Sandy Bay, and that we needed to ride another shuttle to the new resort. We were very angry and tired by this point as it was around 1:30AM. We boarded the new shuttle and were finally given a room at Beaches Sandy Bay just before 2 AM. We were planning to demand airline tickets home and a full refund for the trip the next morning. After a few hours of sleep, we decided that too much effort had gone into this vacation and that we would have to try to make the best of it. The Beaches Sandy Bay manager, Clive Edwards, tried to help salvage our vacation. He provided us with complementary massages and offered room service even though it is not available at that resort. We had full exchange privileges with Sandals Negril as well. Clive and his staff are the only reason we are not demanding a full refund at this time. We had no idea what to expect from the available restaurants as we had never planned on being in Negril. Although Sandals Negril was very nice, it was not the âpartyâ resort that we had planned on in Montego Bay for our New Years celebration. Although we did enjoy our stay at Sandy Bay, it was not the romantic, coupleâs only vacation that we had planned for a year. We would consider returning to Beaches Resorts as a family, but will not risk Sandals Resorts in the future. We will not risk it, because Sandalâs profit margin is quite clearly more important than its integrity or reputation."
- Travel date: 6th January 2005
Scandals Inn !
"How can anyone say that this hotel is worth anything like the money you have to pay for it???. Its rooms are from the 70s! with teak tvs, formica bathrooms, and lamps with no bulbs in the bedrooms!. The decor everywhere is chipped and the whole place is in desperate need of a make over, or better still... a bulldozer!. The "dine under the stars and swaying palms" in a white glove top class restaurant is a joke! ,we were told we couldnt eat outside the one and only night we stayed there as this area was reserved for the "prefered guests!". The hotel looks nothing at all like the brochure pics!, its a tatty yellow colour, it has a massive hole in the road outside the entrance, theres no mention of the noisy main road outside the hotel which you have to cross to get to the 30ft long beach with 7 sunbeds!. At 6am the locals all go for a swim in the sea opposite the hotel and scream and shout and sould their car horns constantly!. Outside the entrance on an evening,DRUG DEALERS hassle you to buy drugs and tat!. It is by no means "lavish" or a romantic hideaway as you are lead to believe!. We and several other couples moved the next day to the Sandals , montego bay, which cost another Â£650!.. the montego bay hotel was a lot better but full of loud yanks, who although are friendly, scream and shout till 3.30 am at the piano bar ,near our room! . The Sandals Royal Carabean is even better!, more like i would have expected from sandals!. If you are really wanting a romantic hideaway, check out the Moon Palace Sunrise, in Cancun!, thats about the same price, and a proper place!. (a tip for you.... Americans are are paying about half what we are paying, so its well worth booking through a u.s. agent or an independent )"
- Travel date: 2nd December 2004
"We had already booked to go to Sandals Inn prior to finding out about the Tripavisor website. The negative reviews seemed to outweigh the positives and we even considered changing the booking. After careful consideration we deceided to go for it and were glad we did! I fully agree with a number of comments around the drug dealers (just say no thanks and they leave you alone) and misleading pictures, but if it's beaches and waterports you're after then use the Mo Bay and Royal Carribean facilities. All 3 Sandals complexes are security guarded so unless you decide to venture out alone (not recommended) then you're perfectly safe. At Sandals Inn, the service was second to none. The staff were all excellent and very friendly. The food and room service was excellent at the Inn and there's the choice of numerous other restaurants at the other 2 Sandals complexes. The rooms were very clean and tidy with a daily maid service. Overall, we had a fantastic holiday at Sandals Inn, whilst making full use of the other Sandals hotels. The Inn provided the perfect retreat from which to expore and thoroughly enjoy our first holiday in the Carribean. We'll definitely be back!"
- Travel date: 28th November 2004
Treated Like Royalty!
"A bit late, but I didn't know about this website until recently. And I can't believe I am seeing negatives about the Inn. My husband and I were married at Sandals Inn. We had a lot of confusion with our travel agent regarding the exact date and time of the wedding. But once we got to the resort - No Problem Mon! They took care of everything we wanted for the wedding. I realize the brochure pics are misleading, but we were aware it was a public beach with no water activities prior to going. Our travel agent - a Sandals Expert who had actually been to all the resorts - made us aware we would need to take a short shuttle ride to Montego Bay or Royal Caribbean for the private beach and water sports. No problem. There was a party on the beach the first night we arrived. Otherwise it was quiet. The music around the pool? I didn't find it loud - it was background music. The food was good to very good. The bar was a great time. The time spent around and in the pool was great. Room service was excellent - fast and hot. The staff - the BEST! They remembered our names and greeted us constantly. The bartender (hi Omar!) even knew our favorite drinks by the 3rd night, and he was so much fun to be around. Our reservations for the restaurants at the other resorts were handled perfectly. They made sure we knew exactly what time we would need to catch the shuttle, and always asked how dinner was upon our return. For those complaining of the locals, remember these are very poor people living in a third-world country. If you won't want what they are selling, simply say no. I'd much rather have someone offer me "grass" than a hooker like in the Dominican! I feel sorry for the locals. Those who complain about them need to losen up. Our only problem - since we don't get to travel much, we simply aren't familiar with tipping etc. We didn't think to carry USD for airport tipping. I felt bad about that. The time spent at Montego Bay and Royal Caribben: MB was a very young and party atmosphere. Beautiful beach. Too much airport traffic for me though. RC was an older crowd, and I felt the guests were much more stuck up. Nobody wanted to talk to us. As for the Inn, we would go back anytime. We wanted to be pampered on this trip and we certainly were."
- Travel date: 17th November 2004
Don't let the brochures fool you
"Late review but better late then never. My hubby and I stayed at this resort for our honeymoon for 10 days May 31-April 09 2002. First off all- the travel brouchures were very misleading. The hotel was yellow and in the brochure looks prestine and white. They picture the beach across the street-secluded with water sport equiptment on it- there was NO water sports to be had at that location and the beach was shared with the locals- so if you like being harrassed by locals - not fun at all. The place was pretty dumpy- the food was kinda crapy. The good thing was the free shuttle bus that transports you to the WAY nicer/upscale Sandal's resorts but you spend all day at the other resorts it is such a disapointment to go back to the Inn. There was some dying unhealthy tropical bird in a cage there. I felt unsafe in our hotel and the street was noisy down below- locals always trying to sell you dope. I would NEVER recommend this hotel to anyone- EVER. To compare Sandals Inn to the other 2 Sandals resorts in Mo'Bay- its like comparing "the hood" or "bronx" to Malibu or Beverly Hills. The staff were friendly and the rooms were clean but still old and kinda run down. Not a good deal for your dollar- totally dissapointing."
- Travel date: 9th November 2004
Small Personable Clean with access to other 3 Sandals (transportation included)
"We went to Sandals Inn Jamaica Montego Bay. Service = A+ Staff was very kind and friendly and made us feel at home. Played volleyball with us and truly made friends. Gave a few gifts to them upon departure and saw tears that were genuine. Food = B+ clean and best at the other 2 Sandals locations due to greater selection which you can visit all three when you stay at Sandals. Great wonderful room service! Rooms = B+ Clean and good nothing missing. Exercise Facilities = B+ everything you need to get a pump on. Beach & Pools = B- not the best Iâve seen but okay and clean. A little on the small size. Pools were clean and they served their purpose, public beach at sandals Inn is small, MOBay and Carribean Sandals have okay beaches and one of them has a nude beach can be fun and has a talking parot and swim up bar. Get Nude Dude at least once on the Mobay Island. Activities = A+ scuba included and easily booked as well as snorkeling and other water sports. Crowd = B Friendly and cool, a mixture, some good parting people, some reserve. Other Notes: Be careful at night but please realize the locals are very friendly and they can teach you things about the life that you probably never knew or took the time to get to know. There is something specail about slowing down! Hello to David if you're still working at the Inn and hello to Donavan hope to see you again soon my friend."
- Travel date: 2nd November 2004
"Please ignore the negative reviews. These people are probably never happy. If want a fun, relaxing vacation with excellant service for the best value go to Sandals Inn. The staff was great. The food was good. The shuttle service to the bigger resorts runs on time. I can't wait to go back."
- Travel date: 2nd November 2004
The Ivan Six
"We arrived on 9th September 2004 about 15 hours before "IVAN" all other guests (except 4 other brits) had been removed from the island - we should of been stopped at Heathrow but were not!! Anyway we arrived much to the surprise of the management but they were fantastic putting our minds at rest (to be honest it was too late to anything else). Patrick Drake the hotel manager was brillant as was Warren, Marston and Anton. We were put in a boarded up room on the ground floor and keep up to date with delevments as they happened. We had food, water and candles and the staff did their best to keep us calm. When it was over we were given the best rooms and treated like royalty. WE WERE THE IVAN SIX and we had the best holiday ever even though all the activities were cancelled - the staff were the best I have ever encountered and to be honest they all did the best they could in the situation. To cap it all we now can have a free holiday at any Sandals we like due to their blue chip hurricane guarantee so all in all we had a fantastic time."
- Travel date: 29th September 2004
Sandals a huge disappointment
"We stayed at Sandals Inn in February '04 and were hugely disappointed. Unlike the brochure pictures, the hotel was cramped and was separated from the beach ( public and very small) by a main road. Hence lots of noise. The room was allegedly Grand Luxe Ocean View. I don't think so. It was modest in size and in need of serious upgrading. You also had to have the neck of a giraffe to see the sea! Staff were generally as helpful as they could be. Catering was alright but nothing spectacular. Overall though the place was a big let down and while it's the smallest Sandals property it's not a resort and not worth anything like the bill. We were sufficiently disenchanted that we demanded to be transferred. Neither of the Montego Bay alternatives were attractive ( we looked - they were shabby with small overpopulated beaches and one was at the end of the main runway ) so we went to Sandals Ocho Rios which turned out to be a big improvement but still less than Sandals cracks it up to be. Lesson - go back to the Moon Palace in Mexico, a real lesson in VFM. Who is it that votes Sandals "best all inclusive resort" year after year??!!"
- Travel date: 27th September 2004
Sandals Inn is also called
- Sandals Inn Hotel
- sandals hotel montego bay
- sandals inn