36 Traveller reviews from Holiday Watchdog
great l love this place lam coming very soon
"l had a great time at this place all the staff was so so nice help full everything everyone was great there is so much to do . we have booked up already to go back my kids cant wait ."
- Travel date: 17th July 2014
"We are Priority Club members so got a waterfront room away from the noisy pool area so were pleased with our accommodations. The water was lovely...could float all day. Food was low quality and flavorless for the most part. Service at restaurants and huts was very bad.....staff acted like they did not see you most of the time. Only once in three days did I get a wait person in the main cafeteria area, so if you are a coffee or tea drinker you may feel a little deprived.our one hour snorkeling trip was only about 45 minutes, perhaps because one of scheduled couples decided to run to their room holding us up. Pool, island and ocean are all very shallow and close at 5 pm which was hugely disappointing. Overall...a place to float and loose weight."
- Travel date: 11th August 2013
August 5 2013
"It is nice to get away to pretty beaches and just relax. This resort is very family friendly with guests of all ages...but definitely not a swinging singles scene! A real plus for just enjoying time with my husband. People are generally nicely dressed in comfortable clothing and not putting on the sexy glam. Food is put out daily for over a 1000 guests and quality and service reflect that. While some of the staff are very cheerful and helpful most in food areas....and in the higher quality restaurants available here are generally unfriendly and non-responsive. Staff virtually ignore you when you go to food huts and waiter at the nicer restaurant , Starantos, rarely appeared except as absolutely required. That was disappointing....guess staff are tired from a long season. We have VIP wrist bands and even that fails to illicit interest. My husband and I are very friendly and patient with them but it would add much to have more receptive people. Beaches and pools are lovely. rooms acceptable. Overall it is a nice place to just relax and if inadequate kids it would be a place I would definitely visit"
- Travel date: 7th August 2013
my wonderful vacation
"been to this hotel 30 times an cant say enough about holiday inn sunspree an their staff.10 minutes from airport room ready off to the beach in no time.food is wonderful in buffet or the dining rooms i hope i can live long enough to go another 30 times thank you holiday inn an your wonderful staff for all the great times.sincerely sue devries"
- Travel date: 8th November 2012
worst trip ever!!!!!!!!!!!!!!!!
"Food was horrible, restaurants not open when you want to go had to eat hamburgers mostly no good liquor adult pool dirty beach small rooms ok but air broke twice toilet leaked employees rude except for two we talked to vacation consultant not there would of left first day if we could of gotten our money back"
- Travel date: 18th October 2012
holiday inn sunspree montego bay
" single mom and two daughters age 11 and 12 two weeks-15 min from airport-quick check in,asked to sign for the room and paid 70 dollar as deposit then found broken window!!! sorted out very easily,but not repaired. room nice although we had a hedge as a view!!!! ground floor opposite pool and stage,beach 1 minute away food hall ten second walk away.allstaff were very polite,FOOD AMAZING soooo much choice,loved it,jerk chicken the best.:)Bob Marley tour THE BEST:)u could get what ya wanted most of the time .including medical help,got stung by a jelly fish,no harm done tho lol,kids enjoyed the entertainment, some amazing dancers and acts in the evening.loads to do,had a great time,thanks to all,,dunns river,horse riding in the sea and negril beach and cliff jumping was best experiences everx "
- Travel date: 14th July 2012
Not representing Jamaica
"I am a Jamaican, who enjoy my holidays at all inclusive resorts, well this was a "some" inclusive hotel. The service was deplorable, staff morale seems extremely low, all the things advertised were all limited, for eg. the grill has specific opening hours of 10am-6pm, but food was finished within 2 hours of opening. But my extreme disgust came from the long lines we had to make in the sun trying to get food in the restaurant, this happened for breakfast,lunch and dinner. My country is big on service at our resorts, and I would not like this hotel to be our benchmark. Please do not use this to grade Jamaica. In short this hotel is at the bottom of the barrel."
- Travel date: 7th April 2010
impressed dont believe all you read
" arrival was easy and quick.the staff allvery helpfulland smiling. we have been to a lot of caribbean resorts and was a bit weary due to a lot of reading bad reviews.. rooms are basic but very clean with towels and made beds daily.we upgraded our room to a suite room 3412 it was fab,plenty of room for me my husband and 2 boys with large bathroom and juquzzzi in room top floor in block 3... lots of work being done there ,,good restaurants and lovely beaches all in all had great time... ENJOY X"
- Travel date: 4th November 2009
shockinly bad hotel
"this is the worse holidays i have been on it was a allinclivsive holiday to me that means food meals and entertainment is included.Well where do i start with that (1)drinks u could not get a drink untill 10in morning from main areas before that it was 7 in morning when breakfast started you could not get drink till then.Bars closed at 2 am. so you could not get drink whenever you wanted you could not go in to breakfast to get drink if you are in swimsuit or had no shirt on so to get drink you would have to change. ice cream palour did not open till 1pm shut at 6pm (2)swimming pool open hours 9am till 6pm what a joke.They said it took that long to clean pool what to put the chlorine and let it workit takes15 hours does it. they hoovered it at 7 in morningIt was so hot by nine it is very hot at that time .(3)facilities not much. said in brochure flood lit tennis courts it was not and only open 9 -5 each day Kids disco yes for half hour during day on the stage winning prizes what kids want to be on show not many mine certainly didnt.adults disco there was not on till we complained and they started it the night before we was going home no good to us. Teen room was xboxes playstations in which you had to pay so many dollors an hour (joke)advertised pool tables there was only one which was torn1 table tennis table again advertised tables stage shows very repetive ok if only ther for long weekend as get repeated every 4 days.kids club was good.(4)electics.well wher do i start you will be ok if u do not mind wiring things together to get them working E.G air hockey in teen room mind u they did fix that in the end juzzcuziyou had to wire to get going again they did fix it after twice pointing it out to mangament. Pulling plugs out the whole socket comes away. Lights in pool kept floating out may not been high voltage but with wires hanging we see some kid catch foot in one easily done. Wa;lking round sight ground light lots of wire showing we do have pics of all these things 5 water sports not much paddle boats only one rest broken cannoes plenty of them sail boats only went out if no wind 2 of them only ever see on going when they went out didnt open til 10Holiday was a totle let dowm never done all inclisvive before and will not again.as for thomas cook they are saying they will not compensate any thing.electric are up to standared joke about toursrip off we went dolphin cove told it was all day well u got 4 hours there for 600 dollars 2 swim 2 entrance fees. then we decided to go out in cabs it was lot cheaper 130 dollars for day he will take u anywhere and wait for you done this couple times much better good days out just remember to take plenty of money although u shouldnt need it reall but hotel so poor we need to get of sight good job we had enough money. "
- Travel date: 11th September 2009
"Arriving at the hotel we were shown to our room which was suppose to have a "sea view", however that was completely obstructed by overgrown palm trees, so we moved to another room which had a great view. Then during the night we found ourselves next to the screaming baby from hell-not the baby's fault as it was teething-next day we were moved again-this time to a ground floor room a way from any noise and directly opposite the Adult pool with swim-up bar-brilliant for 12 days-loved the hotel, but not worthy of its 4 star rating. On our last but one night-enroute to the loo, I stepped into 6 inches of water-there had been a burst pipe in the corridor and it flooded into our room. We were moved yet again!! To say the least we had a good laugh around the bars as to which room we were in then-the First Choice Reps I imagine were sick to death of us complaining, but tey did their best in what was then a run-down hotel that needed modernisation. 3 stars or less suit it now. PS-We loved the Jamaican people especially when we visited a local infant school - the children were lovely. If you go there take plenty of stationery - good for giving as presents to staff etc."
- Travel date: 29th August 2009
"Our fourth time there. What a mess and disapointment. Food was POOR Room was FILTHY Staff didn't care about anything. New management is cutting back guest comfort to save money and boy does it show. THIS IS NO LONGER a part of THE HOLIDAY INN CHAIN. It is privatly owned and apparently the deal with Holiday Inn was to be able to keep and use the Holiday Inn name. So called entertainment was not condusive to the tropics, music at supper was so loud we had to leave. Special upstairs restaurant is a let down. I will tell my travel agent here in Massachusetts NOT TO SEND ANYONE THERE. It was so bad I can't find the words. Please trust me on this one. DON'T SPEND YOUR HARD EARNED MONEY TO SPEND A WEEK IN A GHETTO. Couldn't wait to come home. Wasted almost $3000.00 we saved all year to stay in a dump."
- Travel date: 9th March 2009
An Accurate Report
"I can sum up everything you can read about this resort in this quick report: Pros: Its worth the money if youâre budget is under $1000 USD Beach is great, snorkeling is good, plenty of chairs and huts Food is good; variety is good Non-renovated room is more than acceptable All rooms have flat screen with USA channels Check In is slower than it should be, but less than 15 minutes. Staff is friendly, pool is clean, hotel is clean Outside bathrooms near beach and pool exceptionally clean Tennis courts in good shape with lights Kids club area is clean - good caretakers with lots of activities Live music is good but appears to be the same band each night Teen area is cool Shops have pool items (customs will not let water guns thru) Ocean water perfect temperature Cons: Service at sit-down restaurants is unacceptably slow. Must stay on management to keep kiddy-pool fountains on Putt putt course is lacking Shows each night are very sub par (I canât call them shows) Construction does not affect stay; itâs in another part of resort All excursions are over priced from taxi to event. All souvenirs are overpriced (but found monogram tees 4 for $20) Hotel room is normal â Holiday Inn room Room has table with only 1 chair - never seen that before Pool water too cold There was one comment posted about the people vacationing there. This is a low-end resort with value prices and it attracts that kind of customer. The 100K plus incomes did not enjoy it as much as us under 100k incomes did. I took a family of four for 7 days at a cost of 884 dollars. The beauty of the resort, and beach, and water, for that long at that price, makes it a GREAT VACATION for value seeking people. I canât imagine budget travelers having a bad time. Write me if you have any further questions [email protected]"
- Travel date: 5th December 2008
Top traveller tips for Holiday Inn Resort Montego Bay
"Don't stay there at all"
"Bring your own snorkeling gear, food and beverages"
"Friendlier, more responsive food staffing restaurants and huts"
"be friendly because they all are try everything once"
"relax and enjoy and do the tours"
"kool runnings, illuminated lagoon,the sorrento a la carte"
"Visiting town churches and schools. Great music in bars and clubs & on-street corners!"
Holiday Inn Resort Montego Bay is also called
- Holiday Inn Sunspree Resort
- holiday inn sunspree jamaica
- holiday inn sunspree