Reviews summary

4
Good
( 8801 reviews)
Brilliant
6279
Good
1467
Average
620
Poor
266
Awful
169
  • 4.5 room
  • 4.5 pool
  • 4.5 beach
  • 4 service
  • 4.5 value
  • 4.5 food
  • 4.5 cleanliness
  • 4 location
 

13 Traveller reviews from Holiday Watchdog

Here now; Based on service should have booked elsewhere

2
Poor
by
Reviewed Sat 7th of April 2018

"This a lovely resort, it looks good, it looks very good. But food is so so compared to other 4 and 5 star resorts we have been to, the friendliness of the staff is not something to write home about, it seems like they are trying their best to be nice but don't really want to be here (I understand that, but that is part of the job...), they do nothing to go out of their way to help you with special requests, special occasions or medical needs (things we have always been more than impressed with in other hotels), and it is just too big, there are buses from one end of the resort to the other, if you like that then this is great, but when you want to feel like you are away from it all you don't usually want to feel like you are at Epcot. All in all the looks of the resort are great, the cleanliness is fantastic and some of the staff is really amazing but they do not go beyond what they 'must' do and you do not get that 'away and special' feeling. There are so many other resorts that offer much much more that I would recommend going to one of those instead. We are here right now on day 2 and regretting our decision. Good luck, and remember wherever you end up at least it will be sunny and warm. "

Holiday details

  • Travel date: Sat 21st of January 2017

Rating breakdown

  • 2 Location
  • 3 Beach
  • 4 Room
  • 3 Pool
  • 2 Service
  • 3 Value
  • 3 Food
  • 3 Cleanliness

Booked again for this Summer

5
Brilliant
by
Reviewed Mon 27th of January 2014

"Let me start by saying that my wife and I enjoy going to different places. However, last May we stayed at the Royal Suites Turquesa. We liked it so much that we are already booked and going again this coming summer.
I have never wrote a review, but after reading some of the other reviews, felt it necessary.
Some of the reviews say, there is not much English Speaking. Well, let me say to that.... I am not vacationing at Yellowstone or Daytona Beach.
Some reviews say the food is average or less than par. Let me say that my wife and I have bragged to family and friends how good the food is.
The grounds at this resort are breath taking. Some of the other resorts have there main hotel/check-in right at the street. At the Royal Suites, you go through a gated entrance and travel through a beautiful well manicured landscape for a few minutes to reach the Main area. I felt very secluded and private.
Our room was a Swim Up and I truthfully recommend spending the little extra for a Swim Up. I would take a dip in the morning while my wife was getting ready and when we got back from the beach, we both would take a swim before dinner.
The staff was very friendly and accommodating.
If you are looking for a Great Place to go and want a Beautiful Beach, I would recommend this place to anyone.
I know that there are going to be some true complaints, however, it seems like some of the negative complaints are from people who are habital complainers.
Go to this place and you will be ready to go again and again. "

Holiday details

  • Travel date: Mon 27th of January 2014

Rating breakdown

  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Fantastic return visit

5
Brilliant
by
Reviewed Fri 25th of October 2013

"We returned to the Grand Palladium hotel for our 4th visit from 28th September to the 12th October 2013. We arrived mid afternoon and were upgraded to the Royal Suites section and a small cart transported us and our luggage to the Royal Suites rooms.Check in was simple and easy and took only a few minutes. We were given a map of the complex even though we know all areas well and were also given room cards to be able to access our rooms.The cards are credit card sized and are programmed to only open your door. A smiling bell boy escorted us to our room and on entering our second floor room was one of WOW. The room itself was very spacious and immaculately clean and had everything you need to make your stay comfortable.We were initially in building 55 room 22 and due to my husbands poor health we ventured to reception the next day to request a ground floor room as he found the stairs a little too much to climb although they are not excessive. As we also wished to remain near our family members who had accompanied us the hotel could not accommodate our request immediately but within the next 24 hours they endeavored to find us to let us know a room had become available.Again a smiling bell boy came to collect our cases and helped assist us to our ground floor room and yet again our reaction was WOW. We had been allocated a swim up room in building 53 room 08 and it was superb from the moment we walked in. The room itself had everything that was required during our stay.Within the Royal Suites you are allocated a butler who will organize restaurant bookings and help you resolve any issues should they arise. We found the butler to be a great touch and took the hassle out of organizing anything.
Facilities in room
Twin sinks, jetted large bath,walk in shower, separate wc, safety deposit,iron and ironing board, umbrella, tea & coffee facilities, wine fridge with wine ( wine is chargeable) 4 bottles of spirits (rum,whiskey,vodka and gin) of which you are entitled to drink one bottle a week.Also a fridge containing bottle and can lagers, Coke, Diet Coke,Fanta,water and nuts and crackers.There was also an ice bucket and all essentials you would need to make your own drinks in the comfort of your room. An ice machine to fill the ice bucket was located just along the short corridor, Within the bathroom area was bathing products such as shampoo,conditioner,shower gel,razor,toothbrushes,face cloths,soap bars and cotton buds. Don't worry about bringing towels either as they supplied all that you would need.A hair dryer was located on the wall and there was ample mirror areas as well as a lighted mirror if needed. The maid had decorated the area with beautiful flowers which made the initial impact even more amazing.
There was a large closet with clothes hangers and shelves which can house a good amount of clothing.A laundry service is available should you require clothes to be cleaned and is at a small extra cost.
The main section of our room had a beautiful super king sized bed with four poster and drapes. The mattress is memory foam and was so comfortable that we slept very well every night of our vacation. There were adequate pillows which we found suitable for our needs but a pillow menu is in your room where you can request personal preferences such as feather or memory foam pillows. There is a good sized dresser with drawer space and mirror and a DVD player with a wall mounted TV above. DVD's are available to watch should you wish to stay in your room. The rest of the room contained a double couch with cushions and two comfy chairs. On pulling open the net curtains and blackout drapes we definitely were impressed. Our patio doors opened immediately onto a decked area which had two lovely reclining chairs and a small table. Immediately beyond this was a small step down into the shallow part of the pool and further steps and hand rail down into the deeper part.Also situated in the shallow section are two sunbeds that you can leave partly submerged in the water and laze on them all day long. The water is not too deep and is totally manageable by most people.The pool was cleaned each day and we often saw staff checking the water quality which we found very reassuring. During the day if we did not want to move that was not a problem as a member of bar staff would walk round constantly asking if you required drinks and would also bring food round in case you were hungry.Not more than 1 minute walk from our pool was the Royal Suites bar and also situated there was a towel hut where you could get as many blue pool towels as you needed ( so leave your towels at home again) The bar served hot and cold drinks and there was also a fridge that contained sandwiches and wraps in case you needed food. Also available was a cabinet that contained pastries and cakes for those with a sweet tooth. There are outside showers should you need to rinse off at anytime and also toilets that were extremely clean for guest use.
Dining
For breakfast each day we dined in the buffet opposite the Palace reception and the amount of choices available was very good indeed. You can have any item you want and also have specific dishes cooked fresh such as pancakes & omelets or choose what is kept in hot containers already prepared. Toast, yoghurt, cereals and fruits are in ample supply and should satisfy any hungry person. Lunchtimes we would either eat at the same buffet or get a cart or catch the train to the sports bar opposite the Bavaro reception. Food available there included burgers,hot dogs, fries, toasted sandwiches, salad, tortilla chips with melted cheese, fried chicken etc. I found a lovely toasted steak and cheese sandwich and the taste was awesome. The Sports bar also served ice cream and alcoholic and non alcoholic drinks 24 hours a day.There are a few shops located just by the sports bar where you can purchase items that you may have forgotten or need.
Evening dining was were we felt spoiled for choice. We dined twice at the Tepenyaki where a chef provides you with show case cooking. Its a very entertaining and fun evening and the food was delicious.Also available there was A La Carte dining or a Sushi bar..so take your pick of which you want. As a Royal Suite guest you get preferential booking over other guests which is a great advantage. We also tried La Chantarelle and the food was the best we ate. We tried the Chateau Briande on our first visit and its was so good we decided to go again. This time i had rack of lamb and again the taste was delicious. Opposite La Chantarelle is the Royal Gourmet which is only open to Royal Suite guests and the food selection there was also very good.We tried ribs and steaks on our visits and its beautifully presented and nice and hot.Lobster is also on the menu at no extra charge to Royal Suite guests...oh and i should mention champagne is also available at no extra charge :)
We did not try other restaurants but our family did and reported that the steakhouse was again of high quality and very tasty.
The Grounds
These are kept immaculate and you often see the staff working throughout the day to keep it this way. Palm trees are dotted throughout the complex and there are many types of flora that very often have the names placed there so you know what they are. We also spotted peacocks wandering the grounds along with ducks and other water birds. The pathways are predominately covered so that if you need to escape the hot sun or a rain shower you are able to.During the day you would often see grounds people up palm trees chopping and pruning and if you asked they would cut you a fresh coconut so you could savour the milk inside.We then used the coconut to pour our alcoholic drinks into. The grounds are extensive and it is worth riding the mini train around the whole complex to help you fully see the beauty and the facilities of this resort.
Other facilities
There is an on site Spa that has some things included in the price you have paid..additional costs are incurred by massages and specialist treatments. There is also a good equipped gym that you can access during the day. Take a train ride towards the Bavaro resort and there are more activities to be found such as football pitch, tennis courts, bicycles, mini golf and archery among other things.
There are two theaters which have nightly shows commencing at 10pm and they are good to go and watch. The staff work so hard to ensure that you enjoy watching and also at times encourage audience participation. If after the show you want to dance then the disco is available until the early hours ( situated near Bavaro looby). You will also find evening entertainment is available in the lobby areas of the hotels and it is predominately live music and dancing.Each lobby has bar facilities and internet available. If you have taken your own laptop then internet access is free. If you use the computers that are there then there is a charge which is not too expensive.
Pools
We spent time in the Royal main pool, the Palace pool and the Punta Cana pools. Each pool is presented differently to each other and gives a variety of sounds and experiences. If you want a more lively area then head to the Palace or Punta Cana pools, if you want a more relaxed adult only experience then stay at the Royal Pool.Some guests do reserve sunbeds all day with towels and this i find a little tiresome when they have no intention of using the sunbed.
The beach
As always the beach was awesome and we always managed to find a few empty sunbeds.The sea is at times a little strong with its current and the sand does incline quickly as you go further into the water.The sand is a beautiful pale shade and is soft under foot. Turn right on exiting the hotel and there are some local huts on the beach that sell local art and craft items. Be prepared to haggle and also enjoy the experience of bartering with locals and learning about the Dominican way of life.
Bars
Well, where do you want a drink? There are so many bars that you should never go thirsty.The alcohol is predominately locally produced spirits and lagers and for anyone reading other reviews about it being weak....Don't believe it..a few too many times we staggered back to our room.If you want premium brands then a quick visit to Hemmingways bar is probably more suited to you.I found locally produced alcohol was more than adequate and its always good to support the economy.
Extras
We were lucky enough to attend the Palladium Addicts Fiesta party and all i can say is Thank you to each and every person who was involved in organizing and putting together the whole event. I found Octavio who personally met us to be a very friendly approachable gentleman who ensures you are happy with all that the hotel offers.The rest of the staff work so hard to make sure you fully enjoy your stay. We found language was not a barrier at all and had no problems with any staff members...in fact we were recognized by staff who we have met on previous visits still recognized us even though its been 3 years since our last visit. We cant thank Francis and Margharita enough for giving us the best return welcome we could have received and are pleased to say we have already booked to go back next September to see you all again."

Holiday details

  • Travel date: Thu 17th of October 2013

Rating breakdown

  • 5 Location
  • 5 Beach
  • 5 Room
  • 5 Pool
  • 5 Service
  • 5 Value
  • 5 Food
  • 5 Cleanliness

Royal suites Turquesa is excellent

5
Brilliant
by
Reviewed Mon 19th of November 2012

"Arrival: January 23 - 30
Air transat, 1.5 hours late leaving YYZ but we made up 40 minutes in the air. Very comfortable flight on an A310-300. Private transfer was prearranged by Bronly from IBK Servicios and we were at the resort within 30 minutes and an hour ahead of the bus.

Rooms:
Room 5148, third floor facing the ocean, very clean and comfortable Junior Suite. Room had lots of towels and condiments at all times. Service from the maid was excellent, we did try the Butler service and got new pillows promptly but we were a couple of days getting a complimentary bottle of rum, not a big deal. We did make reservations for any a la cartes we used, with these we got right in ahead of lineups of other guests.

Restaurants and Bars:
All restaurants we attended were very good, Royal Gourmet was a bit slower service but food was quite good. Mare Nostrum as usual was very good. We tried the new Brazilian, good food but way too much meat. Buffets were also quite good, always an excellent selection of foods.

Beach/Pools/Grounds:
Beach,pools and grounds were all in excellent very clean condition. Royal Suites pool was scheduled for a new paint job in June 2009 but this posed no problems for our group.

Activities on and off the Resort/Hotel:
Steve's bar for the meet and greet was very successful with over 70 tourists showing up and lots of donations for the schools and orphanage.

Other Comments:
A great resort, our 5th visit and definitely will be returning. We had a young couple with us who are getting marrried in November 2009, we arranged trips for them to the Majestic, Iberostars, Occidental and the Riu complexes. After their meetings with the different wedding co-ordinators they have decided to be married at the Palladium.

pictures here http://www.worldisround.com/articles/351183/index.html"

Holiday details

  • Travel date: Sun 1st of February 2009

Great Resort

5
Brilliant
by
Reviewed Thu 13th of December 2012

"This resort was excellent. The Grand Palladium has four sets of hotels in Punta Cana: the Bavaro, the Palace, the Punta Cana, and The Royal suites. We stayed at the Palace the first week and moved the the Royal Suites the second for our honeymoon. The resort was excellent. Everyone was extremely friendly and helpful. Food was good at the buffets. The pool bar buffet was a little hit or miss but the others were good. We at at almost all the ala cartes, and the were really good with the exception of the Spanish (subpar service, not the tastiest food) and the International (food quality inconsistant, some had great meals some were so-so even though they ordered the same dish). We had our wedding ceremony there, and it was an awesome day. The lobbies all have free wifi internet that could be a little flakey connecting to at times but was plently fast enough for general surfing and email. The upgrade to the Royal suites gave us a private pool/beach area, nicer room with couch/big TV, free wifi internet throughout the resort (room and pool) included room service roomservice. The pool area was a quieter scene from the more lively other areas. Definately worth the price to upgrade if you like wifi internet and room service at all hours. But if you want to save some money, stay at whichever Palladium gives you the best deal in Punta Cana since you have access to all areas of the resort (minus the Royal suites)"

Holiday details

  • Travel date: Mon 26th of January 2009

Had a Great Time!!

5
Brilliant
by
Reviewed Fri 26th of October 2012

"This review is much belated, but since the Royal Suites finally have their own section on tripadvisor, I figure I'll write up a short review. We were there last year in December and had a great time. When we first checked in we were orginally given a first floor room, but I asked to be moved to a high floor. In about 3 hrs we're moved to the 3rd floor. We had only one incident where I screwed up locking the safe and had to wait a decent amount of time for someone to come to get it open.

Food: Overall the food was excellent. We ate at the Royal Gourmet most mornings for breakfast. Service was top notch and food was great. Dinner we also ate at the Royal Gourmet and also Mare Nostrum a few times. Both excellent!! Remember, as a Royal Suite guest you can get table side champagne free at all restaurants which is nice. The bring and leave a bottle for you next to your table. We tried the Bamboo one night, but I thought it was horrible and woudn't recommend it. Lunch was the only poor meal really. There is no lunch on the Royal side so you have to go to one of the buffets which choices were limited and pretty much the same day after day. The royal suites have premaid sandwichs and snacks in the lobby which I tended to eat for lunch on the beach.

Room: Have no complaints at all with the room. Just remember its an open concept shower and bathroom. Its not fully enclosed, more like stalls with a frosted glass door open at the top and bottom. Mini bar constantly stocked with beer, water, and soda. Maids kept room very clean and left towel animals daily.

Grounds: Overall, it was all beautiful. We did get a big storm and that kind of ruined some landscaping, but it was still really nice. No complaints..

Service: Top notch all the way around. Pool bar staff was entertaining and fun. Spent a lot of nights there.

Casino: Played blackjack and have to wonder how many "full" desks they actually play with because typical odds did not hold true. My fiance made a bit on the slots though.

Beach: Beautiful and no fighting to find chairs. Waiters were good bringing drinks to you on the beach as well.

Overall: Just put a deposit to go back today actually. Heading back in June. Looking forward to another fun vacation."

Holiday details

  • Travel date: Wed 21st of January 2009

Great Adults Only Resort...

5
Brilliant
by
Reviewed Thu 6th of December 2012

"We useally dont write reviews as some of our vacations are perks, but as this one wasent, we decided to write one.

Just returned from a great 6 day stay at The Royal Turquesa. We booked our trip through US Airways Vacations. It was the first time we didn't use a travel agent and we were a bit skeptical but everything went great with them.

We arrived at PC Airport around 2pm on a Saturday and i must say it took us about 15 minutes to get through the airport, get our luggage, check in with our tour operator, grabbed a presidente for the road and of to the resort, very quick this visit versus our last one.

Check-in was quick, we arrived at the lobby and we were greeted as we exited our tour operators van. They had some ice cold fruit punch waiting for us along with a cold presidente to follow. As soon as we were done with our check-in the bellboy took our luggage as he followed us and Daniela(management) up to our Honeymoon Suite. Our room Honeymoon Suite 5028 they had it perfect for our arrival, fresh flowers,towel arts, fresh fruit baskets, ron rum,etc.. The suite was perfect with great views of the ocean and the ground and the royal pool. We had a huge balcony with a outdoor jacuzzi with a lot of privacy.

We had a butler service and we filled all paperwork the butler service gave us on how we would like our mini bar stocked, cleaning times, turn-down service times, restaurant reservation times,pillow service and etc...We found the butler service to be good but also had its share of problems. Which was understandable as the butler service is very new to The Royal Suites.

The Royal Pool was great. Never had to get up early to get a spot you could go there anytime of the day and get a lounger and even find shade. The Royal Pool isn't the biggest pool versus other resorts but we found it to be the best pool in our opinion out of all the resorts we stayed at in PC. The service in the pool area was great they never let your drinks get warm!! that's a big plus!!(lol).

Danny the the daytime bartender at the Royal Pool is great a must meet for everyone. Manuel and Ysreal the nighttime bartenders at the Royal Pool are the same way they always take great of you.

As far as the food we found this to be a hit and miss at the ala carte restaurants, Mare Nostrum,Royal Gourmet,El Quijote. We did enjoy Las Torres as this is a buffet restaurant that offers a very wide verity of food and etc... you will always find something there that is to your liking as they also have different theme foods nights every night so that was a plus for us.

The beach area was great one of the best beaches that we have been too. I was never jammed always could find loungers and beach beds, etc.. The security does a great job of patrolling the beach to keep the non-royal suite guest off and anyone else that's not part of The Royal Turquesa.

Overall our experience was great at The Royal Turquesa and we would definitely make a return to this adults only resort in the future."

Holiday details

  • Travel date: Mon 15th of December 2008

Grand Palladium Royal Suites Turquesa 11/23-11/30/2008

5
Brilliant
by
Reviewed Thu 6th of December 2012

"******See pictures at : http://www.flickr.com/photos/[email protected] ... 601560831/
more to come over the next couple of days**********

We spent 7 wonderful days at the Grand Palladium Royal Suites Turquesa from 11/23-11/30/2008.

Flight to Punta Cana
We flew USA3000 from St. Louis direct to the Punta Cana Airport. We stayed at the RENAISSANCE HOTEL next to the airport. The shuttle picked us up at approximately 3:00 am. We arrive at the airport and were the first in line for security. They do not open security until 4 so be prepared to stand around until then if you fly out of St. Louis. Be sure to get there early enough to request seats together. We were lucky enough to get a window and the adjacent seat to that. There are 3 seats to a row so it can be tricky. On the way back we got two aisle seats and I was not happy (even though it is easier to get to the bathroom!). I like to snuggle with my husband and sleep. It is hard to do that alone!
We had a tailwind and we arrived quicker than anticipated - nice flight over all.

Arriving at the airport and Apple transfer
It was spitting rain when we arrived but that did not deter us! The music was playing when we arrived and we were led to get our pictures taken and then to pay our ten dollars. Then your passport is checked and then off to get your luggage! The bathroom near the luggage pickup was very VERY small and nothing like the ones for departing flights. It was difficult to change in these tiny bathrooms. After our luggage was picked up we headed to the Apple desk. There are porters who try to take your bag 20 steps. Say ‘no gracias’ and you won’t have to tip. We literally walked 30 seconds to where they were going to take us. The apple rep then tells you what bus to get onto. The buses all have signs in the windows. We were the first on the bus so we had to wait a little bit while other passengers boarded. Very nice bus with comfy seats and air conditioning. The apple rep here was=2 0Jose and he gave good advice (don’t drink tap water, keep hydrated, don’t play roulette because you will always lose). We were the third stop off the bus so from the airport to the Grand palladium it was about 40 minutes. They were going to drop us off at Palace but I asked Jose to take us to the royal suites and they did happily.

Check-in
Check in was easy. We received our fruit punch quickly. A porter was available right away to take up our bags so we did not have to wait at all. He carried our almost 50 lb bags on his head up 6 flights of stairs!!

The Room
We had room 5238. It was beautiful! Our balcony was huge and our Jacuzzi was set back far enough to give us privacy. We also had a table and two chairs that were VERY handy for hanging out things to dry. I think next time we will be bringing a small clothes line to hang things because we rinsed out swimming suits and workout clothes daily. We had one king bed, a pullout couch, coffee table, vanity, small dining table and two chairs, tv, coffee maker, fridge, DVD player, mp3/alarm clock, two glasses in the bathroom, hair dryer, magnifying mirror, and basket of goodies(see pictures). There was also a “pillow menu’’ and you can go to the front desk and request two different types of pillows (see pictures) We chose one feather and one memory foam. We ended up with 5 pillows PLUS one I brought from home. There is also a=2 0tray with coffee cups and saucers, two spoons, creamer, tea, two packets of coffee, sugar, and artificial sweetener (see pictures). Our fridge included water, coke, coke light, fanta, sprite, and various beer. We also had crackers and peanuts. We had beautiful towel art when we arrived and I wrote a note for the maid complimenting it and we had a flower change every day except one. We did not use the towels from the towel art so that was never changed. We had flowers on our robes as well. We received new towels every day. We only got washcloths twice and even though they have signs posted about them only taking the dirty towels on the floor they really take ALL your towels so I’m not sure why they even have that sign.

The only issue we had with our room was when our safe flashed ‘low battery’. We called the front desk and they told us someone would be right over. We waited a ½ hour and no one came so my husband went down to the front desk. They called someone and they said they would be right over. Overall, we waited an hour and ½ for someone to come with a small screwdriver and 4 batteries. I was a little upset because we were just heading to the beach and we were stuck because our valuables would have been exposed or if we had shut it with a low battery who knew if we could get it open! The staff member who fixed it was very friendly however, and it turns out it took so long because they were wiring the whole place with Christmas lights that week and he was helping with that. Our room was immaculate EVERYDAY. Our maid was terrific – folding clothes we left out, sweeping and mopping the floor daily, doing towel art with our beach towels on the balcony, and making our bed perfectly daily.




Pool
We did not spend much time at the pool. In fact we did even get in because we were at the beach everyday! We used the pool bar a bit but found it a little disconcerting. At one point we were the first ones at the bar with no one else waiting and we were ignored... and then a couple of Europeans came up and were helped right away when we were clearly there first. Then MORE people came and were helped before us! We were helped last. More about this at the end of the report. Overall, the pool was not really a big plus for us except a place to get a quick drink.


Beach
The beach was absolutely beautiful. The sand is so soft and fine. The water was a little choppy but warm and clear. We spent a lot of time swimming in the ocean and lounging on the beach. We were always outside by 10 to 12ish and we managed to find chairs each time. We were always in the sun but that is what we preferred – I don’t know how it was getting a shady spot. We did see security come by several times to kick off people with incorrect wrist bands. There was drink service to the beach.
There were also several days when someone passed out fruit skewers. Yum!
We ventured to the shops once and spent a good chunk of time bargaining with the locals. It was not as bad as some people made it out to be. It was even a little fun! Be firm with your price and they will come down.
Be sure to wear a lot of sunscreen. We applied 3 times one day and still g ot burned! The sun can be very harsh.
Be careful about the people coming around with the animals. We took some pictures with a monkey and then went to Bavaro that night to get them and they were not taken by the palladium photographer! I never found out where to get them.


Food
The food was good. I agree with others about how it gets pretty tired by the end of the week though. My husband is a very very very picky eater and he sure did get his fill of pizza. He also enjoyed the fries, burgers, and fruit. They even had HOTDOG pizza at the sports bar(see pictures). He could only stomach one piece of that J We ate at the royal gourmet=2 0three times, a ton of times at Las Torres, and palace beach buffet and also at La Cathedral. The only a la carte we went to was La Uva which was NOT busy at all but the stewardess insisted we give our reservation and could not understand us when we said we didn’t make one. Our server at La Uva was very friendly however.
My favorite foods included mango, the churros, yucca, bacon, and Dominican night at La Cathedral. The fried bread was the best I’ve ever had.
Overall, do not eat too much greasy food at once. I got nauseas quite a few times this way. I did end up getting sick once but I think that was from too many tequila sunrises!
Alcohol
< FONT face=Calibri>The frozen drinks end up all tasting the same. The drinks at Hemmingway’s were quite good spare the ‘dark angel’ (too minty) and ‘banana daiquiri’ (had a weird chemical taste). We don’t drink beer but my husband drank one presidente just to try it. The tequila sunrises go down very smoothly – as do the ron punches! Be careful with those!


Butler service
Our butler was Adaza. My husband spoke to her once when our safe was acting up. We never saw her again. We ended up going to the butler Cely for everything we needed. She was fantastic!! She even painted my nails with flowers and butterflies (see pictures) and helped us with our apple excursion, and getting DVDs to watch in our room. If you get Cely for your butler you are very lucky – she is so personable and friendly and speaks FIVE languages !! Tell her Beatriz says “hola!”

Tipping
We tipped our maid everyday $2 and the drink man $1 which we left in the fridge. We tipped everyone else who helped us $1-2 depending on service. We left a $5 tip for the maid on our last day along with a note thanking her for making our room immaculate every day.


Outback safari excursion
We splurged and went on the “Outback safari” excursion. It was really great! We booked for Thanksgiving Day but ended up missing the bus because we were to be picked up at 08:40 at the palace and we waited until 09:10 and no one had come. Some of the bellboys were saying that that tour comes at 07:40 so we thought that our apple rep, Alfredo, gave us the wrong time. It turned out that they ended up being very late. We had left by this time to find out what happened and the tour bus came and went. We managed to get our reservation switched to the next day so it all ended up working out.
The tour itself was fantastic!! Our guide, Eddy, was=2 0super informative. We went to a coffee and sugar cane plantation, a school, a ‘typical’ Dominican house where the inhabitants made coconut oil and vanilla, and then to the beach to boogie board! We also got to eat a typical Dominican meal of grilled chicken, rice, beans, and salad. So good! Even my picky hubby enjoyed it all. Make sure you stock up on what you get because the coffee is REALLY good!
Departure
Checkout was really simple. Make sure to fill out the electronic survey they have in the lobbies. We had a problem with our apple bus picking us up however. If you stay at the royal suites – make sure you go to the palace to get picked up!! We missed this and about 5 minutes before we were to be picked up hubby checked the book and came flying back to the royal suites lobby saying we needed to book it to palace! We told the front desk to call palace and tell them we are on the way and to wait 5 minutes. By the time we got there the palace bellboy said that the bus went to the royal suites looking for us and that they would be back to palace.. long story short.. THEY NEVER CAME BACK!! They just left us! We had to call Alfredo again and he arranged for a private company “Alt tours” to pick us up. We made it to the airport on time but it was very stressful.
Royal suite perks
The lobby bar is small and private. You get service right away here. We preferred it to the pool bar even though it did not have frozen drinks. You can also get small sweet pastries at both the lobby and pool bar.
Room service was a tad slow both times we ordered. Our breakfast food was cold by the time it came but later in the week when we ordered pizzas they came hot. The food was great both times. If you like anchovies the royal pizza is great! Watch out for the pits in the olive though!
Make sure you take advantage of the free DVDs to watch, different pillows, food in the fridge in the lobby, free internet , lots of towels, and great service!

Overall
This was a wonderful vacation. There were lots of opportunities to be active and lots of opportunists to be as lazy as you wanted.
I only wished a few things were different.
-Benches outside of all the lobbies to wait for the train.
- two trains ran during busy times (dinner and around show times)
- recycling of plastic bottles
-different deserts – there were a lot of ‘torte’ or ‘sponge’ cakes. Real cakes or thicker brownies would be nice.


-We always felt a little different because being English speaking and American put us in a minority. We were stared at A LOT! and we do not even fulfil typical American stereotypes (loud, obnoxious, etc). We are very polite, quiet, keep to ourselves people. I really do not understand why we were singled out so much by other guests. It was pretty unnerving.
We will probably vacation at this resort again. Bring a clothesline to dry clothes, a small bottle of laundry detergent to rise things out, and lots of small bills for tips. Also, bring lots of books, sunscreen, and a good attitude. Be prepared to be on ‘island time’ as well! I hope you enjoyed my trip report as much as I enjoyed my vacation!

******See pictures at : http://www.flickr.com/photos/[email protected] ... 601560831/
more to come over the next couple of days**********"

Holiday details

  • Travel date: Mon 8th of December 2008

Wow!!! A must go!!!

5
Brilliant
by
Reviewed Fri 7th of December 2012

"We just got back from a awesome time at The Royal Suites Turquesa. This adults only resort is one of the best going right now in our opinion. Its it own resort with restaurants,pools, private beach and etc.... ans you get to use all other Palladium Resorts and they cant use yours. We stayed in a honeymoon suite and we were treated fantastic. You have your own personal butler that's makes sure your stay is fantastic right down from your own request on what you want in your fridge to them making of your restaurant reservations. The beach i would rate one of the best i have seen. We have been to a lot of adults only resorts and this place is by far the best we have been too. We will definitely be back!!!"

Holiday details

  • Travel date: Wed 26th of November 2008

Fantastic Place to Stay!

5
Brilliant
by
Reviewed Mon 29th of October 2012

"It has been over a week since I got back and I miss it already. Me, my fiance and 2 other couples went to the Royal Suites and we all loved it. When they gave me my room I wasn't very happy because I wanted to be closer to the ocean. We went to the front desk talked with Carlos and he got us a new room right away and made sure I was happy. He was GREAT, for the rest of the trip he always asked if we were happy and having a good time. I loved the pool, it was huge and there was barely anyone there so we all played in it and had a great time. We always got chairs and great bar service. The drinks were a little to sweet for me but I found some beverages I liked. We had fun riding the train and discovering all the different areas of the other resorts and trying out the other restaurants. We didn't find Heminways until the last night, dumb move on our part, the bar was really nice. Wish I had found it earlier. The power went out for a couple of hours one evening at dinner time, which wasn't great since I was starving but we went and hung out in the bar next to the asian restaurant with our favorit bar tender Sussanna, she was great, she served us in the dark and made sure we go some candles. My only complaint would be that the food just didn't agree with me. Breakfast was my favorite, I love fresh fruit and coffee and there was plenty of that. I'm not a big buffett person so I knew ahead of time that I would probably miss a few meals. We all loved the Tex Mex restaurant, and had a good time trying on the hats. Great service there also! We as a group agreed that the Royal Suites were the place for us."

Holiday details

  • Travel date: Sun 22nd of June 2008

Beautiful two weeks in Paradise

3
Average
by
Reviewed Thu 13th of December 2012

"I just returned home from a relaxing two weeks in Paradise! The airport in Punta Cana is a wonderful, traditional open air airport. From the start you are put into the tropical mood by getting off the plane by walking down the steps onto the tarmac. The open air airport really gives you a feel of going back in time. Domincan clad ladies greet you and take a picture as you arrive which you can purchase on your departure for 8.00 US. We were then off to our van to be on our way to the resort, this drive was about 20 minutes or so. We were early but were given our room about an hour after we arrived so we went to have lunch at the El Behique beach buffett. Upon arrival the resort is breathtakingingly beautiful. After lunch we were assigned our rooms. Our freinds and us both got ground floor rooms which was dissapointing at first but we came to love not having to trek up the marble steps every day after a long day at the beach. They put us down the hall from each other which was very convienient. We had several issues with our room, it was musty and I always read this on your site and think the people are just being picky since it is a beach resort that you should expect it but this place really was musty. We found that our air conditioning did not cool to a proper tempurature and my Husband addressed this with the front desk 6 times and it was never resolved but we made do. We left our key card in the slot so that it would run all the time and it made it bearable. Our freinds room was fine and there air kept there room very cool. Our lighting was weird, you had to have the lights on at the sink to work the light in the bathroom area which was alright except for in the middle of the night when you would get up to go to the bathroom. Other than these issues everything was great and we could have changed rooms the next day but I did not want to bother with packing up everything again just to move. Our only negative issue was the food. We have been to many resorts all over the Carribean and this by far was the worst food I have ever had at any. I can not pin point if it was the style of the food or just the food itself. There were not many American's there. Most of the people were from Europe so maybe they were catering to the tastes of them but we really did not enjoy it at all. We basically only liked the Italian restaraunt, we went there 4 times and hit the pasta bar at the buffetts also. The guys would only eat pizza and french fries closer to the end of our two weeks because they had major bathroom issues. Nobody got actually sick in our party but it did go straight through so take your pepto and immodium. Breakfast was pretty good since you could get pancakes and waffles and french toast. We hated the coffee, it was way tooooo strong for us and like I said before this was just our preferance, the Europeans loved it. My freind and I took advantage of the spa on one day and were dissapointed, it was more like a gym inside a spa. You had to share the two large jacuzzies with other people although they will include them in your spa package like your getting a private jacuzzi soak and the massage was good but other than that it was not really worth taking time out of your vacation for it. I would opt for a massage on the beach instead of using the spa itself. Nobody speaks English at this resort so most of our issues may have spanned from not being able to get across what we needed or wanted but you really cannot complain about that since we were the minority and there are so many languges these people would have to learn to please everyone there. I would say the majority would be Spanish and French. There were some German but not many. All in all it was a nice stay, the jacuzzie's in the rooms were nice. The beach was just heavenly and this saved the whole vacation for us. We have never seen a more beautiful sky or beach or large palm trees. The grounds are gorgeous and everything is very pretty. The good thing is none of us gained any weight on our vacation so this actually worked in our favor. The sports bar is really nice and we also took the Saona Island tour which was awsome and we highly recommend it. Go and have a great time!!! Book the Suites though if you want more romance and quiet since it is an all adult beach/pool. Our pool bar was the best! It was well worth the upgrade."

Holiday details

  • Travel date: Wed 18th of June 2008

Had a wonderful time

5
Brilliant
by
Reviewed Fri 7th of December 2012

"My husband and I just returned from our trip to Punta Cana. We stayed at the Royal Suites portion of the Grand Palladium and were very pleased. Here are our thoughts....feel free to email if you have questions about any of the palladium sections. we did a lot of walking around and comparing.

FYI-DON'T PUT ANYTHING EXPENSIVE IN YOUR CHECKED BAGGAGE - yes, it seems obvious but we did and unfortunately, by the time we made it back to texas, we realized our camcorder was stolen. the airline has been really nice working with us, but it still stinks.

Biggest perks about royal suites compared to other parts of the grand palladium: no kids, guaranteed direct access to the beach/pool and view of the pool, free internet and premium liquor, access to royal gourmet restaurant...overall, generally less crowded with a more mature group of people staying there

Biggest negatives (compared to other parts of the Palladium): the location. most of the a la cartes and the theatres are in the bavaro section...all the way on the other side of the complex. though you could walk it, it might take a good 30 min or more to get over there. there is a tram that stops by the rooms, but it's often full and even then, it takes a long time to get to where you want to go.

______________________________________
For those who want more specifics.....

Beaches: Fabulous! Probably some of the best we've ever visited. Weather was great and the water was really clear. Yes, you have to play the 'towel game' and reserve a spot at the pool or the beach, but we never had a problem with this. There was always some place on the beach open (and there aren't really any bad spots) or at the pool.

Food: we thought it was really good, but we also had realistic expectations. it's similar to what you would find on a cruise. We thought there were plenty of options, and for the most part, we could always find something we liked to eat. We ate at the Royal gourmet, japenese, spanish, and seafood places. They only one we would not give a positive review was the seafood. the service was lacking and slow, not enough menus, the food was way over salted, etc. Plus, even though the lobster was considered 'all-inclusive' at the royal gourmet, it was $33 here.

Rooms: We were in the royal jr suite and felt it suited us perfectly. i don't have any complaints. The minifridge was restocked every day, the rooms cleaned every day, we were on the first floor with a balcony facing the pool, we had a jacuzzi tub, a sitting area, nice tv, safe, etc.

Activities: we chose to mostly sit on the beach...beautiful and quiet. we went to the shows every night, and though often very cheesy (uh - can we say michael jackson show)...we were really entertained. we went to the spa one day. that was great and the staff was very professional. we went parasailing...way overpriced. wouldn't do it again. we paid $30 to take a boat taxi around the ship wreck, we thought that was pretty cool. we went deep sea fishing with mike's marina. though it was fun, turned out to just be an expensive boat ride because we didn't catch anything. One thing to note....the place shuts down pretty much around 11 unless you want to go to the disco (which was lacking).

Tipping: couldn't quite figure this out. we tried to throw down a couple of bucks when we could (like at the restaurants, bars, and spa). It seemed like the only people that expected it were the people we were doing the 'activities' with (e.g. the parasailing and deep sea fishing).

Hope this was helpful!"

Holiday details

  • Travel date: Mon 19th of May 2008

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Top traveller tips for TRS Turquesa Hotel

  • Picklepest by Picklepest

    "Upgrade to a swim up suite "

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TRS Turquesa Hotel is also called

  • The Royal Suites Turquesa By Palladium
  • Playa Bavaro
  • Royal Hotel Punta Cana

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