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About Luxury Bahia Principe Esmeralda

  • high speed internet in room
  • swimming pool
  • shuttle bus service
  • free internet
  • restaurant
  • fitness center
  • spa
  • business services
  • wifi
  • suites
  • public wifi
  • room service
  • dry cleaning
  • meeting room
  • non smoking rooms
  • laundry service
  • flatscreen tv
  • concierge desk
  • banquet room
  • multilingual staff
  • airport transportation
  • breakfast buffet
  • outdoor pool
  • conference facilities
  • parking
  • housekeeping
  • private balcony
  • breakfast available
  • reduced mobility rooms
  • free airport transportation
  • hot tub
  • facilities for disabled guests
  • tennis court
  • swimup bar
  • poolside bar
  • kids club
  • tv rtr planeta russia
  • butler service
  • adult pool
  • water park
  • safe

Reviews summary

4
Good
8208 reviews
Brilliant
5166
Good
1768
Average
762
Poor
280
Awful
232

10 Traveller reviews from Holiday Watchdog

amazing

5
Brilliant
by
Reviewed 4th December 2012

"My husband & I were originally booked for the Bravaro but were upgraded to Esmeralda. We were unsure at first of the change, but am so happy that we were moved. After visiting our room the first time, we knew we were very fortunate to have been placed there. The views were spectacular & our room was right on the beach. The rest of the resorts had a bit of a walk to get to the beach. One recommendation I have is to reserve dinner reservations as soon as you get there. They are hard to book, as they will fill up and have no openings for the places you need reservations to eat. Another piece of advice if you get an answer that there are no more reservations being made, ask about cancellations .....we were told that there were no places for us to make reservations, but did get reservations for 2 different nights by using someones cancelled reservation. One would never know about that, and I heard others at other hotels in the complex complain of the same thing, but if you ask you will receive.... as they do not tell you unless you ask. This hotel also was a bit quieter, which we enjoyed as we were there celebrating our 20 year anniversary. Other hotels in the complex were bustling. Enjoy your time in paradise!!!"

Holiday details

  • Travel date: 1st January 2010

Beautiful but be aware

4
Good
by
Reviewed 28th December 2012

"The rooms, the grounds, the beach, the hotels, all are beautiful and spotless. The buffet leaves alot to be desired: too much chicken & cold cuts. The breakfast buffet is boring. The staff is willing but not well trained. The managers seemed angry. The system of daily dinner reservations is clumsy and we were told repeatedly that any restaurants we were selecting were unavailable but the new Italian Rest. was. The meals in restaurants (we went to the places without reservations and we seated) were really good. Had several electronic items (cell phone, iPod, shaver) stolen on the way from the airport. Keep your carry on with you, not in the back of the van. Travel agent (Apple) staff were great, really helped out. Once they get the kinks worked out it should be a great place but they need to resolve some issues."

Holiday details

  • Travel date: 29th December 2009

This Place Rocks

5
Brilliant
by
Reviewed 28th December 2012

"We were booked into the Bahia Principe Bavaro but when we got there we were told they were overbooked and that we were upgraded to the Esmeralda for free. I had done a bit of reading ahead of time on the Punta Cana chat sites and knew the Esmeralda was brand new and had only been open for about 20 days. Sweet! The Good Location location location. Room, beach, pool, food, lobby, everything is literally only a few steps away. Top notch. No need to use a tram around the Esmeralda during the day at all. This is perfect. You can switch from the pool to the beach up to your room to the lobby to check your email to get food etc etc extremely quickly. The Food is excellent. You get 5 a la cartes here - there is an italian restaurant on site and you have access to all the restaurants on the entire Bahia Principe complex. We loved the Gourmet in the Ambar the best. The staff are fantastic. Service was great. Abraham in the pool bar is excellent "Punta Canada". Raymond at the towels is excellent too and great to chat with. All wait staff at the Esmeralda were quick and friendly. Christian at the front desk was extremely friendly and very helpful. We had massages by the pool and braids in our hair and we cannot say enough about how great the girls were who did the massages and braids. Fantastic! The rooms are wonderful. Big glass shower, soaker jacuzzi tub, double sink, four poster bed, plasma tv, free safe, robes and slippers in the room. There is room service. Pool and beach are really good. We had no trouble finding loungers at either and we didn't have to hurry in the morning to get a good seat. In fact we spent most of our time at the three jacuzzi pool as they have the best loungers and cloth cabanas. The gardens are fantastic. They gardeners work extremely hard and please remember to tip them too - they deserve it! The Bad I have to dig really hard to find something bad.....hmmmm....a couple days we didn't receive washcloths in our room. And the bed is kinda hard. But still comfy. If you are into night time entertainment you are best to go to the Punta Cana/Bavaro section where the theatre is at night. This would be a short walk (10 minutes) or take the tram which is very easy. Here you will find a casino, lots of shopping, music, shows, etc etc. I put this in the bad section because if you are someone who really likes nightlife you will have to leave the Esmeralda section and head to the other section. But in my opinion the benefits of the Esmeralda far outweigh this. The Ugly There is absolutely nothing to say that was ugly. Overall, great new location. We will definitely be going back. Thanks to the Esmeralda staff on a job well done."

Holiday details

  • Travel date: 23rd December 2009

Absolutely amazing

5
Brilliant
by
Reviewed 27th December 2012

"We were upgraded to Esmerelda (booked at Punta Cana) and are so grateful!! The hotel is absolutely immaculate. Everyone is cleaning, gardening, raking the beach and painting--not a single flaw. The people were wonderful! We stopped by Punta Cana on a couple occasions and were happy to return to our hotel. Esmeralda is much quieter with a lot less people. The staff seemed to be top notch and much friendlier. They try so hard to please and are attentive. If you go, say hi to Abraham at the poolside bar (he is hilarious) and Alexander at Jasmine buffet (cute personality and great waiter). We have some awesome memories with this place and will likely return some day. Happy travels!!"

Holiday details

  • Travel date: 19th December 2009

Beautiful rooms, friendly and solicitous staff, clean as a whistle, great food!

5
Brilliant
by
Reviewed 29th October 2012

"Our group of eight women arrived in the middle of the night to our reserved hotel - Gran Bahia Punta - to find we had been 'upgraded' to Esmeralda which is not yet even on the resort map. We were somewhat concerned but since it was all part of the adventure, we waited for the little trolley to fetch us and deliver us. We had booked 4 junior suites and our first night was a mixed bag of experiences. We were in the 93 block (there are four x three level blocks in all which flank the pool. The 90 block is closest to the ocean). Some of us had air conditioning, some not. None of us had telephones. At one point, we had no phone, no A/C and no lights in our room. As a previous writer states - this block is still under construction and NOT ready yet for guests. The wires are indeed sticking out of the walls in the hallways where light sconces should be and the feeling one gets is that you're at the end of the world... However - we kicked up a fuss, spoke to the desk manager Luis the next morning and were promptly moved to a lovely junior suite (same decor as the first room but finished!) in the 90 block. We overlooked the pool and could see the beach from our room. This room was spotlessly cleaned (not like the other one!), the mini-bar well stocked with beer, lots of water and pop and 3 airplane size bottles of alcohol/day (white rum, rye and vodka), a bag of chips (two would have been better since we're grease addicts!), coffee, tea etc. Our maid was diligent and did a great job every day re-stocking our bathroom, folding our towels into all manner of shapes and animals. There is a safe in every room that is included in the price, we were entitled to 5 a la carte dinners and since nobody asked for an imprint of our credit cards when we arrived, there was no service charge for calls home. There is room service at this hotel and while we only used it once for a fruit/yogurt platter, the service was prompt, the food yummy and the presentation very nice. This was my first time at an all-inclusive hotel. My overall impression is that I cannot believe how much value there was for our dollar. The food at Esmeralda is excellent. When buffet items empty out they are immediately replaced. Our group included people who do and don't like seafood, one person who follows a vegetarian diet and there was always something yummy to eat. Omelets are cooked to order in the morning, dining rooms and bars are clean as a whistle and staff friendly, solicitous and eager to please. It can be a bit slow to get water at lunch and cafe con leche in the morning but these are just growing pains - the staff are so sweet and kind that you don't mind waiting a bit longer. They all try so very hard to make your stay pleasant and you cannot help but feel good when you see their wide, white-toothed smiles everywhere you go. The lousy first night was more than compensated for by our experience the rest of the week. This is a top-notch hotel. The other guests at Gran Bahia cannot visit Esmeralda but you will have the run of the place. The chairs around the pool are metal and extremely comfortable (plastic everywhere else!) and there is never any problem getting a seat, even with chairs reserved by early-birds. Everyone in our group was delighted with their experience and we were SO glad that instead of having to take the little shuttle to the beach every morning we could hang out by the pool, then go for a walk on the beach, then return to our rooms, have lunch, hang out, go for a nap or do whatever as a larger group or a smaller one without having to take a darn shuttle bus. We all agreed that at the end of the day after a shower and a drink we were happy to take the shuttle to dinner - we would have been less happy had we wanted to alternate between pool and beach activities and have to keep hopping a bus to do so. In terms of the food - well, it far exceeded my expectations. I adored eating smoked salmon for breaky, proscuitto for lunch and being able to get whatever my little heart desired without the 'cafeteria' feel. We dined at BGP - Punta one night and it felt like a cafeteria. Esmeralda does not because it is smaller. The selection is every bit as good but Punta is just so darn BIG! I also should mention that at Esmeralda there is a pretty little dish for everything> quail eggs served on wonton spoons, caviar on lime with garnish served on tiny little white dishes, gazpacho in mini wine glasses. Anyway, if Punta is 5 stars, Esmeralda is 7. Go and enjoy the quiet of a smaller resort. The beach and the larger resort is crazy busy (spring break for adults!) and Esmeralda is a quiet little oasis. Thank you Luis and staff for making everything so pleasant for us! We all left delighted!"

Holiday details

  • Travel date: 12th December 2009

AWSOME, AWSOME, AWSOME

5
Brilliant
by
Reviewed 27th December 2012

"We stayed at the GBP Esmeralda Nov. 15th - 22nd. We were upgraded from the Ambar. I was a little leary about being there when it had just opened on the day we arrived, but that quickly changed! This place is absolutley beautiful!! The rooms are spacious,bright and airy. The pool is lovely with a gradual entrance like you're going in the sea! The staff bend over backwards for the guests. And the food was great! The grounds gorgeous and spotless! Staying at Esmeralda, you have access to all BP resorts for dining options - Punta Cana, Bavaro and Ambar. Yet guests staying at those resorts do not have access to Esmeralda restaurants or property. Exclusive property with excellent service! As a travel agent, I will not hestitate one bit sending clients there, I LOVED IT! Not just the Esmeralda, but the other Bahia Principes as well! It doesn't compare one bit to the RIU Resorts in Punta Cana - Bahia Principe, in my eyes is much nicer!! 5* plus all the way! Enjoy!!"

Holiday details

  • Travel date: 8th December 2009

Not a 5 Star..YET

2
Poor
by
Reviewed 29th November 2012

"Let me begin by stating the obvious: Beach = Beauty I arrived at the Gran Bahia Principe (where we originally booked) and was soon escorted over the Esmeralda. The selling point was that it was a 5 star, walking distance to the beach and instead of 3 ala carts we were given 6! (Truth was they overbooked and we had no choice but to go there) They take us to the main lobby at the Esmeralda where we (a group of 6) were served a drink and asked to wait around while they confirmed with the Punta Cana side that we were indeed to be staying there. One hour later they confirm that we are to be registered and that our room would be ready in 10 mins. 3 hours later our room is ready. It is in villa 93. We walk into a room with no electricity, no beds made and construction...full blown construction; light fixtures were wires hanging out of the wall. So to my dissatisfaction I ask to be switched to another room, where this time the air conditioning isn't working. Another hour passes and finally they place us in Villa 90-91. Rooms were very nice. Pool view, and only a minute walk to the beach! The following morning at 8am we tried to book our ala cart dinners. They were fully booked for the entire week. We could only get reservations for the Italian (which coincidently was located in the Esmeralda) Any other reservation we were able to make was for 9pm or 930pm. Turns out each hotel is given a certain amount of spaces and seeing as the Esmeralda isn't fully open yet we were [--] outta luck! We talked to the manager about our concerns and asked if he could at least try and get us into the Japanese restaurant and he ignored all of our requests. Half the time we would come back to a dirty room- even after tipping more than $5.00 US each day. One day a room got skipped all together... The staff isn't very helpful. Some couldn't even tell us where the washrooms were by the pool. The pool closes at 6pm and the cafe/bar at 11pm. All the main attractions are at the other hotels so you must get a ride from the hotel transportation. Being with great friends made this trip worth while. This resort has potential but it's just not quite there yet. I wouldn't reccomend it. P.S for those who wanted to move to the Esmeralda a $20 US per person per night was required. Don't bother paying the extra money."

Holiday details

  • Travel date: 7th December 2009

Great surprise to stay at Esmeralda

5
Brilliant
by
Reviewed 4th December 2012

"Just came back from Esmeralda. It was great ! Rooms are beautiful, about the same size as Golden but nicer, plasma TV's, nice washroom with all the necessary luxury (big shower and whirlpool bath in each room). The esmeralda opened its doors two weeks ago. It also has its own lobby which makes everything much easier for clients to get satisfaction. Esmeralda is beside the beach east of the Golden, just perfectly offset from the rest of the Bahia. Beautiful pool with a great bar, say hi to Feliciano ! Esmerada has an italian restaurant à la carte, buffet and a snack bar. The perfect pattern is to do some beach in the morning and take it easy by the pool in the afternoon. Staff was great all around, helpful and friendly (big hug to Marjorie). We didn't get the feeling that they were always expecting a tip. We will surely go back soon to Esmeralda. The downside is we will always expect this kind of comfort and luxury in upcoming trips. Cheers Johnny boy"

Holiday details

  • Travel date: 29th November 2009

far exceeded any expectations

5
Brilliant
by
Reviewed 14th October 2012

"We were lucky enough to be staying at the Esmeralda after being open only 1 week. We were a little nervous since we did not even know it existed until we attempted to check in at the Punta Cana and found they moved us somewhere else. This was our first experience at an all inclusive and we were unsure of the on line booking reliability. No need to worry! The check in process was easy-it was very quiet in the lobby and lounge area. Our room was beautiful, although it did smell like a brand new house(freshly painted and calked). Bathroom had the jacuzzi tub and seperate shower, there was plenty of room and privacy to share space. It was absolutely fabulous that we could walk out of our villa and there was a gorgeous pool, restaurants, bars, and even the beach all within arms reach. we had no need to reserve chairs at the beach or at the pool. it was like no one knew this little bit of paradise existed. The nice thing was that we could walk not more than 10 minutes and be over at the at Punta Cana or Bavarro and join the crowds at the pools or lounges for some nightlife. The staff was amazing, very hospitable and welcoming. Feliciano served up some great drinks at the swim up bar. the restaurants were great. We had dinner one night at the italian place (reservations required) and had a very relaxing dinner. We almost had the place to ourselves so the service was unbelievable. I would stay here agin in a heartbeat. I am sure it would not be the same experience since it will be officially open and available to everyone. I am counting this as a once in a lifetime experience. We were celebrating our 25th anniversary and we could not have asked for a better vacation. thank you everyone one at the Esmeralda!"

Holiday details

  • Travel date: 28th November 2009

Quality to a very high standard.

5
Brilliant
by
Reviewed 29th November 2012

"My wife and I were lucky enough to be amongst the first 20 couples upgraded to this Hotel when it opened in November 2009. We had a week of utter splendour, being spoilt rotten by the very capable staff. So take that into mind as you read this review. I believe that this is GBP going 5 star in reality, not just on paper. Let’s start with the rooms. Very large with four poster beds, plasma (although still lousy picture), coffee, mini bar (filled daily incl. mini spirits), large bathroom with Jacuzzi bath, double wash basin and large shower. Half the rooms face the pool and half face the Punta Cana Hotel, try and get a pool view. Only complaint is that you can hear noise from the corridor outside. The hotel is laid out so that even the furthest rooms are no more than a short walk from all the amenities. 24 hour room service is available. Butler service (Marjorie was ours, little angel) was wonderful. Pool is the usual very large freeform pool with shallow end, deep end, Jacuzzi pool and kids area. Plenty of sun beds although very little shade. Sun beds are the high quality metal type. Poolside/swim up bar. Waitress service is available around the pool. Entertainment team start at 3:30 with water aerobics, other than that no music or noise. A second pool of three Jacuzzis had not been opened yet although only days away from being ready. This had curtained cubicles with sun beds. Lobby is well set out with bar, coffee and lobby shop. Plenty of outside and inside seating, again with waitress service. I’m told there will be live music in the near future. There is a large lower floor with tables and chairs for those wishing to play cards etc. along with internet. Not sure about WiFi. Buffet is as good as most a-la-carte. The food is presented in smaller dishes and kept warmer on a new style hot plate and it seems to work. So much choice plus the show cooking. There seemed to be a better ratio of waiters / tables and our wine glass was always filled. For us, four courses a night was the norm plus coffee. Snack bar. If the buffet is a-la-carte then the snack bar is the buffet. Yes the usual burgers and hot dogs but no one wanted them. Instead a full array of heated dishes offering superb cuisine. Plenty of staff to fill your glasses plus keep the room clean. A-La-Carte is Italian and the food is just….. I give up, it’s just wonderful. Décor is as good as you will get anywhere. Also guests can book any of the other restaurants within the complex. Staff, what can I say. They ask if there is anything you want and mean it. Our waitress said “sweet dreams” as we retired for the night, having obviously practised it for hours before hand. It was so touching. But don’t try and hold a conversation with them, they speak no English. Incidentally, they are strictly forbidden to await a tip, but 1US$ per round of drinks is fair surely? Entertainment. Other than live music in the future, all entertainment is within the other hotels (Punta Cana / Bavaro) and later in the Pueblo Príncipe. There is a bus that transports you between hotels so very easy to get around if you wish. All the above plus the fact that it is right on top of the sandy beach which does give you shade and also has plenty of sun beds. So, the good, bad and ugly facts. Good is just everything. If GBP want to compete for the high end market this is it. Quality oozes out of every fixture and fitting and the staff keep the class going with perfect silver service in all the restaurants. Bad, and this is the only question mark. This is to be a family hotel with no entertainment for children. Let me put my view of this. A family looking for a quality holiday can book this and get a good hotel. A couple may think again if they want peace whilst away from their children and so will book Dreams, Sandals or similar. Just my opinion. Oh, and the ugly? Watch the video showing in the lobby of the other hotels. That’s me laying in the Jacuzzi!!!!!"

Holiday details

  • Travel date: 28th November 2009

Hotels near Luxury Bahia Principe Esmeralda

Luxury Bahia Principe Esmeralda is also called

  • Gran Bahia Principe Esmeralda
  • Playa Bavaro

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