Paradisus Princesa del Mar Resort & Spa

Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200 Cuba
5 star hotel

Overview

Ratings summary

Brilliant
3202
Good
1913
Average
925
Poor
341
Awful
198
 

16 Traveller reviews from Holiday Watchdog

Enjoy It While It's Affordable

4
Good
by

"We just got back Jan 16th from a week at the Sandals Princesa Del Mar. Upon arrival at the resort at approximately 12:30 pm we were able to get our room by 2:30 pm. Others we traveled with had to wait until after 5:00 pm for "unknown reasons". As we later learned this week and the week before were the first "full occupancy" weeks they had experienced. The buffet the first night was disappointing as most items were picked over. This along with the fact we could not book an a la carte restaurant because they were all full left us with an unimpressed first evening. Just an FYI booking for the a la carte's go from 8:00 am until 3:00 pm each day, hint get there before 8:00 am as there will be a line up. As the week went on all service related issues seemed to go away, we learned the manager was visited by the Sandals owner early in the week. The buffet improved 100%, for example lobster 2 nights in a row. The a la carte restaurants are quite good with the French being our favorite. The facilities are excellent, rooms clean, beach well maintained and bars stocked nicely( some even had Bailey's). If I were thinking of Cuba this year I would definitely look at this resort as next year I'm sure the prices will rise to true Sandals standards."

Holiday details

  • Travel date: Tue 18th of January 2005

What a great resort!

5
Brilliant
by

"I was just at Sandals Princesa Del Mar from Jan 10-17 and I had a great time. Alot of people have been saying some negative things, but I am not sure what they were looking for when going to Cuba.

Resort: Beautiful! Everything was new and clean and so spacious. The resort was full, but you did not feel that is was overcrowed because everything was spread out. Our room was one of the best that we have stayed in all of our travels. We have travelled throughout the Caribbean, Mexico & Southeast Asia and not come across many rooms that could compare.

Food: The buffet was not as wonderful as some of the places we have gone to, but there was still lots to choose from! You need to go to the stations where they are cooking up items fresh: omelettes, hamburgers, chicken, seafood, pizza. This was all very good! Also, all the staff never touches anything with their hands, even straws (they use tongs) so I felt this was very hygenic. I did not get sick the whole week either.
All the restaurants were really good. The french and italian were fabulous! The chinese was fine, but order the beef and brocolli instead of the chicken. Some people also ordered 2 entrees as they were still hungry.
Because it was so busy, they opend the Rock House Steak Restaurant. The first night was not the greatest, but we went 2 nights later & it was fabulous.
People talk about lining up for 1 hour to reserve the restauants. We did not line up this long. We went at about 9:30 in the morning after the big rush was done, so we waited about 10 minutes. We went to a restaurant every night except one, so we were happy.

Alcohol: The drinks were better than Mexico resorts. I am not a big drinker, but when I have gone to mexico I could drink many pina coladas and not feel a thing as they are so watered down. At Princesa they are very generous with the rum. Try a drink called the Catalena in the Piano Bar. It is a liquer like Baileys and it was very good!

Weather: We had a good week of weather, but January is very unpredictable. All week it was high 20's and then it rained on Friday for 2 hours. The weather from Jan 16 and all week was is to be around 21 C and windy. It is chilly when that wind picks up. If you want hot hot weather go in the Summer. I came home with a great tan though!

Activities: It is a little quiet in this department. The pool is not as lively as it could be & the nightly show is not so great. We spent most evenings in the piano bar or at the disco.

Beach: Everyone complains about little shells in the sand, but I thought the beach was great! The sand was nice and soft and there were many shaded palms all along the beach. There is a person that helps pull your chairs out on the beach as well. We went in the ocean many times and it was great. The water was warm & the waves were alot of fun!

The begining of the week had a few hiccups, but they sure adjusted to the little quirks quickly. This has been a hotel that has been very empty up to a week ago, so they are adjusting accordingly. The staff is friendly and very helpful. Just remember that you are on vacation & everything does not to be done asap. Relax and enjoy the fact that you are away from the kids/work. I would reccomend this resort to anyone."

Holiday details

  • Travel date: Tue 18th of January 2005

Sandals with kids ?

3
Average
by

"Jan 2-9, 2005.

We enjoyed our vacation at this resort. There were a lot of good things, but also many not so good. The food was okay, with some exceptions (the Hilltop and French restaurants were excellent, and the Japanese was good). The rooms, facilities and grounds were nice. Staff were friendly and appeared to be trying to please guests, but they consistently failed. In most cases their failure appeared to be the result of too few staff available for the number of guests present.

Most disappointing in addition to the poor service, was the fact that children were staying at the resort !

Good things:
- nice grounds
- lobby bar service
- clean spacious rooms
- nice pool, good tennis courts, fitness facility was great
- piano bar player
- entertainment staff were friendly
- Hilltop, French and Japanese restaurants

Bad things:
- Communications with front desk staff - different information from every person we spoke to
- 90 minute wait in line for dinner reservations, with bookings allowed for 2 nights only. Later in the week the line-ups got shorter.
- Beach volleyball - more sand is needed in the court area as there is not enough sand to prevent injuries. The area surrounding the court is difficult to walk in due to brush and prickly grass.
- Consistently long wait for drinks at all of the bars except the lobby bar
- Slow service at most of the restaurants
- a 2-3 year old toddler and several 8-10 year olds at this adults only resort
- not enough umbrellas around the pool - had to "reserve" chairs with a towel early in the morning
- beach always very windy (maybe not always the case)
- beach sand was coarse and with crushed shells - not as nice as the main beach in Varadero (near the other Sandals)
- beach bar (and beach volleyball) not on the beach

In a year this might be a five star resort, if they work out the staffing/service issues."

Holiday details

  • Travel date: Mon 17th of January 2005

Service? What service?

2
Poor
by

"We were at the hotel for one week early January. The grounds are wonderful; rooms - tastefully furnished, clean; lots of activities possible. Food was pretty good, got better. A la carte restaurants - loved the French one (beautiful everything), the Bamboo (oriental) served Thai/Indian style food, not real chinese. Wasn't as impressed by the Japanese restaurant. Fancy presentation - they sit you around a teppanyaki table and do some cooking in front of you, but if you are used going to sushi places, you will be greatl disappointed. The miso soup is a soy concotion, the tempura is not crispy, 4 makis in total and only one with salmon.

Now on to the bad stuff: the non-extistent service. You will be ignored, made to wait for prolonged periods, shrugged at and even lied at at your various encounters with the stuff. Not everybody of course - our maid was, the bar tenders at the disco, the waiters at the a la carte restaurants were all excellent. Then again: check in was disaster, every communication with the reception resulted in 20 minutes waits while (as somebody else pointed out) 3 people at a time were trying to serve one client. In the Racket Club or the buffet you are pretty much on your own - either you will have to be really pushy in order to attract (and keep) their attention or you will be left to idle around with no seervice. Especially in the buffet restaurant waiters were moving around in a zombie like manner, no clue of organization, people standing in line while tables were uncleaned promptly or not ever being attended to. It was a complete disaster, by the end of our stay we would self-serve from the bar things like water or coffee... There was no motivation whatsoever, tipping or no tipping. There was rarely a smile either. And there was lots of forgetting, you may have to repeat 2-3 times what you wanted, only to run out of patience and leave (happened to lot of people, especially at the Racket Club) or just do the job yourself.
On several occasions we couldn't exchange towels, because (supposedly) they have ran out of fresh ones and were told to come the day after. In the meantime, stacks of fresh towels, in transparent plastic wraps were to be seen in the towels-exchange room!! To be more annoying, this happened in the early afternoon, so for the rest of the day you are stuck with a soaking towel.
The so called "included" activities such as scuba diving, banana boat, hobbie cat, etc. were the disgrace of the whole service thing. The gang at the water house, responsible for the banana boat, the water ski, hobbie cat, snorkeling, and catamaran were closed 6 days out of seven. In fact we saw them open only on one afternoon and the next morning, after an array of angry people confronted them. No matter whather the flag was green or yellow, their answer was that the water is not fit for any activities. This also was the answer when we tried getting just a snorkeling mask for one hour, since the ocean was way too salty and hurts your eyes. (take either goggles or a mask from home) Making an appointment for any of the above mentioned activities in the morning for the same afternoon, did not prevent them from telling you that they are closed when you go at the appointed time in the afternoon. It was a disaster. I did complain at the front desk, but they just shrugged...
The biggest fraud of the whole resort was the scuba diving instructor and his companions. The guys are simply running a lucrative business of their own on the expense of the hotel. The usual comment of this person once you have taken the lesson required to scuba dive is to come for another one. Most of the people would of course give up at that point, since after all you are there to relax. If you do come out for another one and if you are still way to go until the last 24h of your stay, once you come for the scuba dive (on a green flag day, no wind ) he will tell you that the waters are rough for beginners and smilingly will just leave you there. However he did mention that we could get a private dive for $35 per person!!! At the same time we were later told that the people that have gone to dive have gotten the answer that there are too few and no dive either. One of the reason to go to that paricular place was the scuba diving and we were looking forward to it, being dragged all week with phony excuses and lies around was way too much really. Of course if we would have paid the $35 per person (which btw for a 45 min dive is quite an hourly wage even for Canada) we would have been able to go. However all guests HAVE PAID that money in their all inclusive package. Only few of them would go and even less apparently would be able to enjoy diving, due to the private business that Jamie, the diving insructor and his buddies have organized for themselves with the hotel equipment and the guests money.
After all it is the service and thus the possibility (or lack thereof when it came to Princesa del Mar) to unwind in a relaxed atmosphere, that sets apart a 5* hotel. We have seen far better service at other places in Cuba, so we will be returning to Cuba, but not to Princesa."

Holiday details

  • Travel date: Mon 17th of January 2005

huge dissapointment

1
Awful
by

"We stayed here the first week of january and were hugely dissappointed.Bad experience from arrival til departure.We have been to many other resorts including to Cuba and never had worse food or service.As pointed out by other reviews the resort is understaffed and uncapable of handling high occupancy.Sorry to dissapoint those that have booked this property-but this is not a 5* resort as it is currently being managed.
The resort has lots of potential.However if you expect to be pampered and dine on fine cuisine you will also be dissappointed .Coincidentally we met 'grandmasathomewith5kids' at plaza Las Americas during our stay and wish we had demanded to be moved to another resort in an attempt to save our dream.
Surpringsly the staff at the resort; while not really being rude certainly weren't very interested in catering to anyone.They did seem to congregate amongst themselves and intentionally ignore people on many occasions-although this seems to be a common complaint from many visitors to Varadero on this forum- this week. Yes I have found Cuban people very warm and pleasant in the past- MAYBE EVERYONE WAS HAVING A BAD WEEK!-not just us.Not trying to knock Varadero or Sandals but would not recommend Princesa Del Mar to anyone unless they just want to lay around a nice pool for their stay."

Holiday details

  • Travel date: Sun 16th of January 2005

A Pretty Good 4 Star Resort

4
Good
by

"We just got back from the Princesa Del Mar Jan 15, 2005 after spending the week there. It started on the wrong foot right at check-in. There are two ladies in the reception that kind of herd you to their tables to check you in, a very confusing process. What is worse is that they ask you to give up your passport until the next morning so they can process it. I don't know about anyone else but I do not give my passport to anyone other than customs agents. Even the Canadian Government warns about securing it as it is a very vital document. I gave the lady a really hard time, but in the end I had no choice as they were not going to check us in. All of the other resorts that we have been to in Cuba (8 of them) ask to write down your passport number and then process it to the Cuban autorities based on what you have given them. I am definitely going to write Sandals head office about that.

We would agree with the other reviews in that the facilitites are exceptional, well maintained, and the rooms are large and always kept clean. However, we do disagree with respect to the negative food comments. We found the buffet restaurant to have good quality food, ie. freshly cooked eggs as you like them, pasta, fish, and even lobster tails 3 or 4 times during the week. We have been to Cuba 8 times and find this resort to have the best quality in food. Stay away from the Chinese a la carte restaurant. The Japanese is a must, excellent- so are the French and Italian.

The buffet is majorly understaffed. I think that they gave us lobster because of all of the complaining that people did about the poor, and I mean poor, service that we received. It got better later in the week as someone from Sandals head office was at the resort and gave the management and staff a lashing. We saw it. If you go to the buffet do not sit in the middle tables as you will have entered the Service Twilight Zone. They will not give you water, nor any service whatsoever, not even take away plates as you finished a course. One night we had salad and main meal plates stacked on our 2 person table. We were running out of room and I was tempted to push my plates off just to get some attention. Stay to the outer edge of tables, max 3rd row in. The service is much better there, not exceptional, but at least you get served.

Other minor frustrations include paying attention to small details in the buffet restaurant. This includes having dips and sauces with no serving spoons. I had to go back to my table and get a knife so I could put mustard on my bread. Having the bread out with no butter until either someone complains or they remember, more often too late. Having no vinegar and oil close to the salads. goes on and on. Small stuff, but very frustrating when you have to spend a lot of time looking for items that should be there.

There are no signs posted outside the main buffet informing us of their hours, including no information package in the room. What is worse is the a la carte restaurant reservation process. You have to line up for an hour just to find out they are all booked for the next 3 to 4 days. Using a telephone in this modern world would be a lot more efficient. Besides the irony was that the restaurants were half full every night. Don't get it, how can they be half full and fully reserved. Again, need to look at this process as Sandals should not be telling you that they are full if they are not.

Language is a major issue at this resort. Staff understand basic words ie "finish" to ask if they can take your plate away, "drink". We saw one guest ask what time the buffet was to open for lunch and they were told 1:30, someone was told 12:30, when really they opened at 1pm to serve lunch. Very frustrating. All of the resorts that we have been to in Cuba have serving staff speaking relatively good Enlish, they can hold a basic conversation. At this resort they appear lost after "ola, how are you".

Leaving the resort to the airport was also memerable. Don't know who is at fault, the resort or ConQuest Vacations but they send two small buses. The situation was very confusing and people that missed the earlier bus got onto ours. Well, that started a comedy routine with the driver and hotel staff not allowing us to leave the resort as we had 2 more people on the bus than were on the "official list". We had a laugh with that one but had to wait for the driver to call for authorization. We waited for over half an hour for approval.

Sandals purchased this resort in Novermber and are attempting to change and improve the resort. I know you can't change everything in one night but this resort has the potential to be great (even in Cuba). They have to work on the little things as the big items are in place.

Given some time this resort will be an exeptional place to go. It really is a beautiful resort."

Holiday details

  • Travel date: Sun 16th of January 2005

In need of a good shake.

4
Good
by

"We were there the second week in January. Overall, we enjoyed our first visit to Cuba and would gladly pay the reduced price ($1050) again to stay at this beautiful resort. If we were paying the full price, we would expect much better service. The previous three reviews quite accurately portray the situation there at this time.

I would not attribute the poor service to increased customers or lack of staff. I would attribute it to lack of training and informed supervision. There really didn't seem to be anyone in charge - at the hotel front desk, in the buffet resataurant, in the a la carte restaurants. The staff were friendly and willing but poorly trained and supervised. The approach we took was to ignore this and to emphasize the positive aspects of the resort - our room, the grounds, the pool, and the entertainment.

The food was "hit or miss". As a previous reviewer stated, the lobster was excellent and served in great abundance at the buffet restaurant. You could always find something good to eat there; you just needed to search. Service is haphazard in the buffet restaurant and often we just went to the bar ourselves to retreive another glass of wine or a coffee. Overall, the staff made a great effort to please but they just didn't seem to know how. The food in the a la carte restaurants was variable from restaurant to restaurant and from plate to plate within a restaurant (try to get recommendations from fellow vacationers before going). There was a choice of Cuban, Chilean, or Spanish wines - really very good.

Here are our recommendations for people planning to stay at Princesa in the near future:

-Book the a la carte restaurants as soon as you arrive. Bookings are done three days ahead at a table set up in the passage way near the Business Centre (8 AM to 3 PM).

-Take the time to read the various information published in the various Tour Operator information binders in the front lobby. They contain lots of good general information.

-The Port Royal (close to the beach) is a fun place to have dinner. The food was good and there always seemed to be entertainment. We did not enjoy our lunch there but dinner was very nice.

-The Piano Bar is a great spot for after dinner relaxing with a very accomplised pianist. The one drawback there is that cigar smoking is allowed. Too bad.

-Entertainment notices are posted at the Pool swim up bar. Sometimes the entertainment is in the open plaza, sometimes in the disco.

-If you plan to do scuba, do the training early in your stay because the second part (the dive) takes another day's excursion later in the week.

-Take the tour to Havana. It will confirm your doubts about whether this country has benefitted from 46 years of socialism. We took the guided bus tour because it was our first time and we were not confident that all taxi drivers speak good enough english to make the trip enjoyable."

Holiday details

  • Travel date: Fri 14th of January 2005

Great Bang for the Buck!!!!

5
Brilliant
by

"My wife and I were there Jan 03 till the 10th/05. This resort is absolutely beautiful. With its extra clean rooms, excellent views, wonderful food and cool drinks. People need to remember that this resort is still in its infantile stage only opening as a sandals resort this past year.

Rooms- very clean and spacious with hair blowers, safe, king size beds..they were bringing in new king beds as we were leaving. each room has a balcony with a small table and 2 chairs for late night whatever. The maids made us laugh with their colourful designs with the bed sheets and towels...they even incorporated our own clothes and turned them into works of art. Nice touch!

Food- Excellent, we arrived around 8:30pm on the Monday and were starving. The racquet club is open 24/7 and had about 6-8 meals to choose from, your standard burger joint items. We had juicy hawaiian burgers and fries and I have to say, without any cows anywhere to be seen, they were awesome. The other quick service joint is the Port Royal, fabulous for the steak tenderloin at 11 o'clock in the am. Its the closest thing to the al la carte restaurants without it being one, don't miss out on this one. Its the closest bar to the beach.

The Grand Terraza is the standard buffet with too many items to choose from. There is plenty assortment of fish, salads and meats to choose from at all sittings as well as a pasta bar, antipasta bar and desert bar. You will not go hungry.

The al la carte restaurants were great but did not hear great things about the bamboo. The french, italian and Japanese were awesome.
You need to remember to book early in the day to get reservations or you will miss out on these experiences. My suggestion would be to check with the front hotel staff and find out when they start the first morning of your vacation. Probably 8 or 8:30am.

Drinks- Bring your Timmie's mug!! or order 2-3 drinks at a time. Remember its a new resort with untrained staff. But you would be surprised how much fun it is to strike up conversations in the line ups at the bar, who knew I would run into so many people from the London area.

Beach- Very nice and combed every morning. Once you stumble onto the beach you will be greeted by one of 3 hotel beach attendants. They are very friendly and are there to help you to your Tiki hut and chairs. Remember your beach towel from your room and at all costs don't loose them $25 U.S charge to your room for every one you misplace.
The beach is where the wife and I spent most of the time because of the sound of the waves hitting the beach is quite relaxing whereas the pool plays cool music.

Staff- they are trying!! You need to remember that you will be on Cuban time and the staff are doing there best . Relax, have a drink, it could be worse you could be shoveling snow at home lololol.

I will agree with other posters that the biggest issue is the servicing. It seems that if a staffer is working at a certain job say...the front desk, they are assigned to doing one thing only, like converting cash to pesos, but if you need or have a question regarding something else, don't be surprised if they look confused or refer you to someone else, it just what they do. But the funny thing is, this happend to me when I asked about my golf reservation, when I came back the next morning she then could answer all my questions, It looks like there must be a blip in the cuban matrix?? 24 hour training delay. That was it.

To sum up our vacation, it was a wonderful cuban experience with minimal disruptions. Your attitude will dictate your vacation experience. Relax, enjoy and order like "Noah" 2x2.

Olah!"

Holiday details

  • Travel date: Thu 13th of January 2005

Stayed One Night

2
Poor
by

"I have rated this resort terrible as it does not currently live up to its five star rating as I was led to believe. In my opinion, the service provided was not even two star as the hospitality hardly existed. I chose this resort as it was a Sandals resort. After having a fantastic weddingmoon last year at Sandals Negril we looked forward to another incredible experience. Unfortunately this was not the case.
I have vacationed at all-inclusives for the last eight years and have travelled to Cuba previously so I was very surprised at the terrible service we encountered at the Princesa. An example: Dinner buffet-twenty hungry guests standing outside the dining area waiting to get a table as half the restaurant has dirty tables and no employees are bothering to clear them, instead they are catering to the empty water glasses of the seated guests. Another example: Standing in line for an hour and a half (early in the morning) to get an 'a la carte' restaurant reservation and only being able to make a reservation for one night at a time. Another example:Bars running out of beer and cola...
At one point I jokingly made the comment of having to get upgraded to the concierge room just so that we would have 24 hour room service and not have to compete with all the other guests for our meals. Funny enough a guest staying in a concierge room was complaining that no one would answer the phone for in-room dining!
So the service was not great but the facilities and accomodations were very nice. Unfortunately this was not enough. I have never been to a resort where the general conversation was about how awful the resort was. One day after our arrival we transferred to another resort, Sandal Royal Hicacos and the diffence between the two resorts was like night and day. This resort is definitely up to Sandals standards.
Of course the Princesa has not even been open for a year so I realize that there are still wrinkles that need to be ironed out but not at the vacationer's expense. I am sure that in time this will become a great resort but for vacationer's looking to travel to an all-inclusive in the near future I do not suggest this place if you want to relax in a carefree atmosphere. Just to mention: Rumor has it that this resort is not even a 'true' Sandals but is just using the title. The Sandals brand was not evident anywhere on the resort as is the case elsewhere and the general reception upon arrival was definitely not a signature Sandals welcome (ie. glass of champagne, gift bag with lotions...). I hope my comments have been helpful, happy travels!"

Holiday details

  • Travel date: Wed 12th of January 2005

Beautiful and Almost Paradise!

4
Good
by

"My wife and I were on our Honeymoon from Jan 01/05 to Jan 08/05 at Sandals Princesa. The resort is extremely beautiful and very clean. The gardens are lush and well maintained. The resort is exceptionally beautiful in the night time. The rooms are spacious.

Where this resort lacks is the service area. Our first 2 days gave us a little run for our money. The service was very poor, but that was because of the lack of staff. The resort was understaffed. We were told that a lot more staff members are being added and things will start to get better, and they did. We had pool side service for the drinks, and there was always some staff member around to listen or help.

Here is my beggest concern with the resort. Sandals is a name recognized in its name for caribbean resorts. It is a five star resort and believe me the property showed that. But it was very bothersome when 90% of the staff could not understand a little bit of English. Most of the torists at the resort were from Canada and I am sure that is the case year round. So staff with some English knowledge would be great. They knew their menus but as soon as we would ask something outside the scope...they are lost.

Food was ok. Nothing to be excited about but rest assured you won't go starving. We enjoyed the Buffet breakfast very much and most of the times the Buffet Lunch and Dinner treated us well. Occasionally they had big lobsters at the buffet which was a hot item for a lot of folks. I was told by other tourists who have been around to caribbean places that Cuba food is ok. It is standard. Here is a small clue...you may find the fastes service at Port Royal Restaurant.

We had decent weather...I mean it was definetly better than Toronto weather. Some night is was a bit chilly with the wind but that is just the weather...not the resort.

Beach was nice. Not your typical white sandy beach with Turqoise water, but still nice. We found a lot of nice Seashells in the water. But u really have to look for it.

Sandals Princesa overall was a very nice resort. Compared to the other resorts around it, it was the best!!!! So go there, but do get a bargain on the deal. I would say if you are paying more than $1500.00 CDN per person is good...anything over is just not right. Sandals Princesa is a new resort, and once they get their service organized along with language, it is and will be TOP resort in the entire Varadero.

P.S. Cuban convertable Peso Suck!!! 1 Convertable peso = 1 USD....CDN currency shot out of the waters... :o( This is apparently the new way!"

Holiday details

  • Travel date: Wed 12th of January 2005

awful food poisioning, equally awful service from Thomas Cook

1
Awful
by

"PROS and many CONS
Beautiful hotel, nice pool, friendly staff who were even nicer if you tipped them well! Rooms basic but large. Mini bar occassionaly re-stocked. Towels were often not in rooms and requests for new ones were frequently ignored.Beds were hard.
Restaurants (al-a-carte for Cuba) were average, nothing special. Had to be booked in advance, only go to each restaurant once per week. Buffet which you needed to ise for breakfast, lunch and those nights where you could nt get into an "al-a-carte" restaurant was an absolute disagrace. VERY hot, no air con, plates were dirty,
hundreds of flies on tables, plates, cutlery, and worse of all on the food. Birds (at least 20) flying low, sitting on your table, chair, helping themselves to your food and in and on buffet food. There was birds mess on tables and chairs and even saw them do their business on a poor unsuspecting woman who was eating her lunch. This terrible lack of hygiene ot approx 8 of the 10 days we were there we had horrendous stomach cramps and upset stomach. We complained to THOMAS COOK who did..... nothing. I would not go to this hotel again and I will never travel with Thomas Cook again.
"

Holiday details

  • Travel date: Thu 31st of December 2009

What an absolute disgrace from start to...

1
Awful
by

"What an absolute disgrace from start to finish for £4,000.00 and our wedding anniversary. The upgraded room we paid £600 for was a complete con. We looked at fellow travelers rooms who had not paid for the upgrade and they were identical.

The room on arrival had previous occupants refuse in bin. There was hair (of every revolting kind in the shower) and hair on the floor next to the scales. I observed it stayed for the entire duration of our trip... I left it just to see how often they cleaned. They didn’t! The floors were dirty, sticky cup marks on all the furniture in rooms and all areas of hotels. Extra paid for mini bar upgrade, which was done once in 11 days with one item we requested. Staff were told, but didn’t care whatsoever.

The food was abysmal, recycled over 3-4 days (plates were marked by myself) reheated chicken and fish. Birds feasting on the buffet and pooping on the tables while the staff watched and chatted. No clean crockery/tables/cutlery. Member of staff told me they had run out of bottled water and filled the bottles from the tap, and everyone we spoke to got ill. We believe there was watered down spirits in the bars. No poolside service, no exchange rates shown at bureau de change, and point blank refusal to do so when asked, along with receipts for anything else. Why? I wonder? Staff avoided you if you requested assistance with problems, and the rep plain dismissive.

Staff always around though when they harassed you for a tip, which was annoying. Both got food poisoning and tried to escape early but no luck. Now trading as Paradsius Princesa de Mar. Avoid like the plague! New name maybe, but same system. You have been warned."

Holiday details

  • Travel date: Sun 24th of December 2006
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    "did nt see any of it because the hotel gave us food poisoning. "

Paradisus Princesa del Mar Resort & Spa is also called

  • Sandals Princesa Del Mar Resort & Spa Hotel
  • Paradisus Princesa Del Mar
  • Paradisus Princesa Del Mar Hotel

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