19 Traveller reviews from Holiday Watchdog
I stayed at this family hotel resort between 16th-30th May 2013. Disappointing to say the least. I hope other persons reading this review save money & go somewhere else instead? dirty plates in plate holder next to buffet,hot food either cold or uncooked.
"What I experienced at this family hotel resort was disgusting,dirty plates next to buffet meal times,the hot food either cold or not cooked properly. Lunch time bbq plates left on poolside tables some with left over food with other persons eating it approx 4pm early afternoon.The caterer's,bar staff talk between themselves rather then serve residents,await time to be served? The tall WHITE female with ponytail lobby bar staff kept me waiting 10/15 minutes plus while she was waiting for an undecided resident at the bar the 2 other bar staff serving she stated"she is not a "ROBOT" and that I should have gone to other end of the bar to be served while she was waiting on undecided resident to serve a drink to rather then serve others residents nice!!! Customer satisfaction don't count on it!!! "
- Travel date: 31st May 2013
Very good, But
"It was clean, staff very friendly, location great, but the food not so good. Beach bar for lunch best place to eat. Beatles bar in town great. I was there Jan 3rd to 12th 2013. Any body remember two brits?"
- Travel date: 16th January 2013
"room serivce great, spacious bathroom, excellent food,good burger bar, and brilliant night life, lots of things to do such as an assortments water activities"
- Travel date: 22nd March 2010
Flew out with First Choice - great opera...
"Flew out with First Choice - great operator, always use for longhaul, We went for 12 nights. This was our first time to Cuba, and we loved the country, and it was very hot. Be careful of the breeze on the beach, it caught me out and I burnt my face!!!! The hotel has 3 restuarants (Cuban, Italian and Grill). The Italian and Cuba are a must, very nice food. The buffet restaurant was ok, wasnt a brill choice of food but you could find something (there was always spaghetti for lunch and dinner). There wasnt a lot of choice of food at breakfast, there are only so many omletts you can eat!! But overall the food wasnt too bad. One thing you must try is the burgers they do, they are superb. Everyday 11am - 5.30 they do burgers/hotdogs by the beach bar at the Grill. We had 1 everyday for an afternoon snack!!! The entertainment was good, starting at about 9pm at night in the buffet restaurant. There was also a disco on site which is situated in the Junior Suite building, the disco is 10.30 - 2am. Could sometimes be noisy when people were leaving the disco. Should you need a chemist, there is only 1 in Varadero, which you will need a taxi to get to. But there is a First Aider on the hotel site. Our room was cleaned daily, and the bed made with a lovely decoration with the towels everyday. The staff dont expect any tips, but any given are gratefully received. When we left we left our shampoo, hair products, etc, and the maid was very happy with these. A must is a trip to Havana, we did a one day trip. Its a very interesting place, a must with your camera. There is nothing outside the hotel, you would need to get a taxi or the Tour Bus to take you to Downtown Varadero for any shops. You can go on the tour bus for 5 pescos (about Â£4/Â£5) which will take you round Varadero. You can get on and off as many times as you want in 1 day. The markets are in downtown Varadero, not massive, but ok for gifts. We would go back to Cuba again, but would try another hotel, as we dont like to go back to the same place. "
- Travel date: 15th May 2008
I dont know what the last person is talk...
"I dont know what the last person is talking about! this is in a word, paradise. Beautiful, amazing food, place people, be. beautiful beaches and level of entertainment, not rowdy and private place. It was our honeymoon. Wow, loved it. Felt like a celeb.xxx. Everything that you could wish for and wonderful staff. I lived in teh real Cuba and this was a treat for teh end of my time there. xxxx."
- Travel date: 15th February 2008
I got married here on July 9 07. I looke...
"I got married here on July 9 07. I looked into many countries to get married in but i went for Cuba as it seemed so relaxed and everyone who we met who had been to Varadero loved it! As we didnt want too much hype or formality we opted for this 4*rather than 5*star hotel and im so glad we did. The room we had by the pool with an ocean view could have done with a lick of paint(and i beleive the hotel was closing for a refurb in 2008),but we couldnt fault the size or how well equiped it was.it was cleaned daily.The restaurants where nice, we found their Cuban restaurant a real laugh with cuban duos and trios serenading you -the powerful aircon in the cuban was a refreshing plus point. The Italian restaurant was very serene,a few things where missing from the menu but hey ho were in Cuba! Angel the flambouyant maitre de will look after you there. The buffet restaurant had a good choice of foods, and hilarious shows. we only caught a few shows as we where going through the cocktail lists namely the fab Mohito,s and San Francisco's in either the lobby bar or the pool bar. the beach was breathtaking- i dont think its possible to have a better beach and Elizabeth the hotel wedding co-ordinator arranged everything from flowers to photographer and a Cuban Band to play at our beach wedding, nothing was too much trouble, we evan had a horse drawn carriage take us to the Xanadu Mansion for post wedding drinks. Theres not much to do out and about the town of Varadero but the excursion swimming with Dolphins was good fun and so cheap compared to other countries. We went on the overnight trip to Havana which is a must.The Tropicano show is great The only downside is the humidity.it is soooo hot, but still soooo worth it. A tip book the airport lounge well worth Â£15.00 "
- Travel date: 14th February 2008
After 3 nights at a 5* Havana hotel, Bre...
"After 3 nights at a 5* Havana hotel, Breezes Bella Costa was a huge disappointment - my first reaction was, I'm not staying here, I'm going home!! and I lay awake the first night planning my escape!! The main problem is that the whole resort is worn-out, dreary and shabby - it needs to be totally renovated and refurbished. This is not what you expect from a hotel supposedly 4*. We are not professional whiners, this is the first time ever that I have felt compelled to complain in writing to the tour operator and indeed claim compensation. Briefly, some of our complaints were: shabby furnishings in rooms, light bulbs missing/not working, blind hanging off its fitting, bath-to-shower fitting didn't work, a/c only worked on low, cracked windows in bathroom and balcony, no hot water (some of these were fixed by maintenance the next day). The reception/bar area is in poor decorative state, grubby seating, worn-out in the bar with the stuffing poking through!! No a/c in reception or bar - very hot and unpleasant for a drink after dinner. The pool was covered in slimy greenish film, no-one could use it until it was thoroughly cleaned. The hard landscaping in the garden/pool area is ugly and faded, badly repaired or not repaired at all - there are areas of broken tiling/paving (dangerous!), and the area between the garden and beach is crumbling and strewn with rubble in places. The food overall was inconsistent in quality, sometimes poor. The restaurants are unattractive and soulless, and there are hygiene issues - in the open-air beach restaurant, small birds fly in and feed from the buffet, even perching in the dishes of food!! Surely a health hazard. Linen/towels were changed daily but were often stained - yuk!! LUCKILY!! - we ended up having a good time despite, not because of, the hotel. We made friends with other guests, had a laugh - and of course, lots of lovely cocktails. The sea and beach were fantastic. It was low season and the hotel was only 20% occupied at most - so although there wasn't much "atmosphere", at least you could hand-pick your sunbed and shade, and make full use of pedalos, kayaks, etc. At least the place was clean. The staff without exception were very nice, and did their best to make up for the many shortcomings of the hotel, and create "atmosphere" - some of the entertainment was very good. "
- Travel date: 16th August 2007
I spent 2 weeks away in this hotel and I...
"I spent 2 weeks away in this hotel and I enjoyed every minute of it. I could tell from the outside that the hotel was amazing; it really is an impressive sight. The rooms are fantastic, they are very clean and spacious and the bathroom was given top marks. There are many bars, the best being the piano bar, the pool bar is good and one thing that is certain is that they do know how to make the best cocktails. Beach bar is nice - so close that it great if you are staying at the beach all day. The food was ok but nothing special thatâs why the hotel only gets a 9 otherwise it would have been a 10 all round. This was a fantastic holiday and I would return to this hotel if I have the chance."
- Travel date: 20th June 2007
This is one of the best hotels we have e...
"This is one of the best hotels we have ever stayed in. The location is superb, right on the beach, the sea is so warm and crystal clear itâs unbelievable! The hotel staff are so helpful and pleasant, nothing was too much trouble. The rooms are spotless- cleaned every day, but the highlight was the food- it was excellent, so much choice and such good quality. Even a la carte restaurants to choose from which were free apart from paying $25 for lobster - which was worth every penny. The only down side was Havana airport ---- allow plenty of time for departures as immigration takes forever!!!!"
- Travel date: 30th June 2004
December at the Iberostar Bella Costa
"I stayed at the Iberostar Bella Costa between December 15, 2003 to December 22, 2003 with my fiance. The hotel was pretty good... the staff was friendly and accomodating. When we were lining up to check into the hotel, we were greeted with a very tasty cocktail drink. Our hotel room was not bad... it consisted of two twin beds put together to form a king-sized bed and there was a mini-fridge & tv in the room. There were a few english-speaking channels on the tv but the majority were spanish-speaking channels. We watched MTV most of the time cause it was the only consistent english-speaking channel. Every room has a safe that is stored in the main closet. It costs $2 U.S. per day to use the safe and you are given a key to the safe so you can open/close it as often as you need to. We used the safe to store our passports, money & other important items. There is air conditioning in every room but it is very loud so if you keep it on at night, you may have trouble falling asleep. We had tiny ants in our room... I saw at least 4 or 5 ants every day but after a couple of days, they did not bother me. I made sure to close up my suitcase during the day and at night so that I would not bring any ants back home with me. The maid staff was very nice. Each day, we left them a $1 tip along with a couple of small gifts that we picked up at the loonie store (such as first aid kits, hair clips, perfume samples, makeup, etc) cause it is very expensive for them to buy these items in Cuba. The food in the hotel was pretty good... we used the buffet restaurant for breakfast cause the other restaurants do not open till later on. For lunch, we usually went to the outdoor restaurant by the beach cause it did not have a dress code and you could wear your swimming gear. There is an outdoor grill by the pool that opens everyday around 2pm to 4pm and offers hamburgers and hot dogs as a snack.. mmm... it was a nice change from the dishes that are served in the restaurants. There are 3 speciality restaurants in the hotel that you need to make reservations for if you want to don't want to have dinner at the buffet. If you are staying at the hotel for one week you get 3 dinner coupons, one per specialty restaurant, and you have to book at the front desk between 9am - 3pm. The restaurants fill up pretty quickly so make your reservation as early in the day as you can (ie. before 9:30 or 10am if you can). Beware that the reservations fill up very quickly towards the end of the week (ie. Fri, Sat and Sunday) cause the people that are leaving on Monday want to use up their coupons before the end of the vacation. Everyday from 10:30am to 5pm, there are scheduled activities such as aerobics, dance classes, spanish classes, water games, soccer, bingo, archery, bike tours, etc. Every evening around 9pm - 9:30pm, the hotel staff puts on a music/dancing performance outside on the stage by the pool. I highly recommend going to them. During our one-week stay, we watched all 7 shows. The singing / dancing is incredible and the costumes are very nice. Unfortunately, when we went to Cuba the weather was very cloudy and windy. We got maybe 2 days of sun and the other days were cloudy and fairly cold. I recommend going to the beach and getting some sun as soon as you can cause you may not get the chance to catch some rays later on in the week if the weather is bad. Bring long-sleeved shirts and pants and sweaters in case it gets cold. I longed for a warm fleece sweater during my stay in Cuba. Also, bring some travel board games, a game boy or a deck of cards to entertain yourself cause there is not much to do in the hotel when the weather is cloudy & windy. I recommend the day tour to Havana.. it is definately worth the money. Also, check out downtown Varadero if you can. We walked along the beach from our hotel and then cut across a resort to get into downtown. It took about 20 minutes to walk but I hear for $5 U.S. you can buy a day pass for the bus and it takes you to the major sites in Varadero. Finally, don't forget to tip the waiters/waitresses and bartenders whenever you can but also remember that the security guards, maids and gardeners work just as hard an barely receive any tips. Have a good trip!"
- Travel date: 29th December 2003
"We arrived in Varadero on Dec. 14th and returned on Dec. 21st. The Bella Costa hotel is good hotel to stay in, the beach area is great. Unfortunately the weather was poor. We had only 1 day of sun and the wind kept blowing every day. The locals say it's the coolest weather they have had in 2 years. The staff at the hotel were very friendly and couldn't do enough for you. The all inclusive is certainly the way to go. I think if we go on vacation before Christmas again it will be further south were the opportunity to have sunshine is better."
- Travel date: 22nd December 2003
Watch out for ants!
"I agree with the previous reviews. The Bella Costa was a pleasant hotel with (mostly) friendly staff. The situation on the beach is good and we enjoyed the Mirador restaurant, which is beachside. We were there from December 1-8, 2003 and were disappointed with the weather, which was cloudy and windy. The beach was closed for swimming most of the days. Aside from the rough surf, another reason for the closure may have been jellyfish, which we saw one day washed up on the beach. Our room was infested with tiny ants. In addition to that, our safe was missing its key (which is supplied for a daily fee of $2 US). The reception staff person I dealt with was not terribly helpful, but we did get moved to another room. Our room was without a balcony; there are planters outside the hotel windows which may harbour the insects. Aside from that, we enjoyed our stay. The hotel is good for families. I appreciated the fact that the music played around the pool area was not too loud; the mood was more relaxed than "party hearty"."
- Travel date: 15th December 2003
Top traveller tips for Iberostar Bella Costa
"Don't go there in the first place"
"Take your own drinking vessel"
"loved this place going back when i have the funds"
Iberostar Bella Costa is also called
- Breezes Bella Costa
- Iberostar Bella Costa Hotel
- Breezes Varadero Hotel