21 Traveller reviews from Holiday Watchdog
Fantastic beach, not so good service, terrible food!â
"My parter and I stayed here for one week mid October. I booked a sea view suite prior our arrival via email, all which was confirmed. On arrival we were greeted by friendly reception staff and handed our keys etc. we were told to grab the bell boy to help us with our suitcases. We found him and told him our room number and his reply was ' that's easy it's just over there'. We walked on slightly confused as we had no idea where we were going. After 15 minutes of wheeling our suitcase around and asking a further 3 members of staff, who were not helpful and sent us in different directions, we eventually found our room. This was not a suite room with a sea view, instead it was a room overlooking the pool. We were sick of walking around without any help so we decided to just stick with it. Carrying a 25kg suitcase up the stairs wasn't the easiest job and the bellboy really should have helped us. During our week stay we found 50% of the staff very happy, friendly and helpful. The other 50% were not just miserable but extremely rude and we even had one waitress tut at us and gave us the death stare for just sitting down at a table in the restaurant! which we were very confused at. The older women seemed to be extremely friendly to regulars but us younger visitors were lucky to get our drinks with a smile and any ounce of friendly service at all. Staff are constantly on their mobile phones forgetting that they are actually at work. The hotel is dated and having no air con in the lobby and in the restaurant isn't a pleasurable experience. Staff were hit and miss and a lot were so engrossed in constant chatting they didn't see guests waiting for drinks for long periods. You felt like you were interrupting them to ask for a drink. Having no WiFi was also really annoying as the internet room is literally useless and takes forever to load. The pool was fantastic and is a great sun trap. The snorkeling is FANTASTIC!! Free snorkel hire on the beach. Bring a large cooling cup as the cups here are very small. The food was the biggest disappointment with breezes. My partner and I are not fussy eaters in the slightest and we enjoy traveling around and eating all sorts of authentic food in many different countries. The food was at best extremely poor. All of the food was random and all vegetables floated in pools of water and were soggy and tasteless. There is no flow to the food and the cooking techniques of the same dishes were different every day. It is not the ingredients themselves, it is the way they are cooked. The chefs are clearly not trained at all, or should I say poorly trained if anything. You can tell the hash browns and potato croquettes were used from the previous morning as they tasted extremely stale and were cooked and cooled many times. The fresh pasta station was again very poor. The tomato sauce was so watery it didn't even color the pasta and you were left with a plate full of orange water. The only saving grace was the freshly made omelets for breakfast. I understand that Cuba can really only use local ingredients but the chefs need to be trained to cook properly. If it wasn't for the food we would be returning. It is extremely sad as we loved the location and the beach is beautiful but food is a big part of your holiday and when you dread your dinner there is an issue there. We wouldn't stay here again to our disappointment as we really wanted to like this place as it's in a great location. I don't want to sound too pessimistic but I need to be realistic and honest in saying that this is one of the best locations I've stayed at but the worst food I've ever had in my life. I hope management do something about this issue as many other guests we talked to felt exactly the same. We will keep and eye on other peoples thoughts and may return if there are changes to the restaurant. Whatever you do please go ahead and speak to reception staff and book a classic car to Havana, only 70 cuc which includes a driver and a guide who walks you through the city. Best deal ever! Your tour operator may advise you against this but it is fantastic!"
- Travel date: 25th October 2014
Fantastic location/staff and food need an upgrade
"Just got back from this resort this morning. Overall it was a pleasant week away. The weather was fantastic and although we had rain somedays it didn't last too long and cleared up pretty quickly. The beach for me was the standout attraction. Very clean and picturesque and although the resort was quite busy there was no shortage of sun loungers for everybody. It is NOT a private beach and we were told there are no private beaches in Cuba, hence everyday quite a few locals came down to the beach. It has to be said however they kept to themselves and bothered nobody. They were just there to enjoy the sun and sea along with everyone else. The food in the buffet was not up to standard however everyday was more or less the same and whatever fish and chicken was not finished would surely apear the next morning for breakfast. One exception was the lobster which is served every Wednesday and was top notch but apart from that there was little variety from day to day. The two other restaurants were little better than the buffet, nicely decorated and soft lighting but when the food lands in front of you you soon realise its mutton dressed as lamb. My wife ordered sizling prawns for starter and low and behold less than 90 seconds later back comes the waitress with 3 cold prawns on a sizling plate??????? How freshly could they have been prepared? The staff were a joke. Apart from a small handful most were lazy, uninterested and seemed really put out when they had to actually move themselves to serve you. Due to the fact we were there for just one week, we as always waited until the last day to leave a good tip for the cleaning lady along with quite a few books,t-shirts,etc. However we soon noticed after the first 4 days we no longer got our fancy turn down service in which they make swan shapes with your sheets,towels etc. Also they stopped changing our towels and simply hung up our wet ones to dry. Overall with better staff and a bit more imagination in the kitchen this really could be paradise so its a shame it gets let down in this way."
- Travel date: 29th July 2010
a stunning place to visit! the weather w...
"a stunning place to visit! the weather was absolutely wonderful didn't go below 40 so make sure you take loads of sun lotion, we ran out and had to buy some, its quite expensive over there. the hotel was fantastic and the food was great, plenty to choose from and I'm really fussy! All the staff were extremely friendly and do tip as they earn the equivalent of Â£10 per month!!! They work really hard and will do anything for you. Do get involved in all thats going on, that way its easier to get to know the people and all the staff. If you can learn a few basic Spanish words it will help you. The rooms were clean and spacious and had great air conditioning which is a welcome relief when you walk in. Take a large thermos to keep your drinks in as this will save you going to the bar every two minutes, they will fill it up with anything you want!!!!! Do go on some of the tours, really recommend Canimar River, Tropicana (overnight- a must see- hotel not great but amazing show) Three Cities, really interesting, Santa Clara, Cientfuegos and Trinidad, beautiful places to visit but was a very long day.Our tour guides were really funny and all spoke good English. Everything is really cheap and suggest buying the local Havana Rum, really cheap and tastes great. Another must do is a trip to Havana, lots to see and do, need a couple of days ideally to see everything, plenty of craft markets, and do check out the artists, amazing pictures from around Â£9.00. Do remember they are very poor people but also extremely hospitable. Had to have the hotel doctor out, cost around 20 pesos (Â£10 approx) really good and was better that night. "
- Travel date: 31st July 2008
We have just got back from our first hol...
"We have just got back from our first holiday in Cuba and our first flight with Virgin, and it is hard to find fault with either. We paid extra for a private transfer and within 5 minutes of collecting our luggage were on our way to Jibacoa. Being just over an hour from the airport is ideal. After a long journey Varadero would be another hours journey on top. The resort is spotlessly clean. Staff are all very helpful. Sometimes they may be a little shy of using English but are delighted if you try a little Spanish in return. Cubans are not known for their imagination with food, as being a communist country under embargoes from several countries supplies are sometimes limited. Staple foods would be pork, chicken, vegetables, rice and beans. In resort there are many other options available and in the Italian restaurant the steak is beautiful. The beach bar is great at lunch time. Drinks, (although outside are in plastic cups, glasses in bars and restaurants) are various. Obviously different rums are easily available, and the liquer coffees are a must. One thing we will definately do next time is to take a thermos mug (Canadians take pint size ones, but not sure they are available in the UK) and the staff will happily fill these so you dont have to keep going back up for a small glass. If you wanted a pint of pina colada you could have one! and they keep the drinks cold. The hotel has its own filtration system so you dont have to buy bottled water. The sea is crystal clear and the coral reef is just feet from the beach. You have the beach to yourself. The locals do come down at the weekend, but they do not intrude on you at all, and keep to themselves. We had no problem at all with begging or sellers. If someone cheekily asked for something (mainly in Havana) a polite "no" was sufficient, and they left you alone. We enjoyed the Tropicana show immensly and also our tour of Pinar Del Rio. If you enjoy shopping then you may be disappointed in that everything is controlled by the government so all the prices are the same no matter where you buy. So you cannot grab a bargain."
- Travel date: 18th June 2008
Have just got back from a brilliant holi...
"Have just got back from a brilliant holiday. Everything was great - weather was perfect - very warm with extremely low humidity. The hotel was very good and there was nothing that we were disappointed about. Our room was standard garden view but we had a view of the sea, swimming pool and gardens! The food was good and we were impressed with the Italian restaurant. Our favourite bar was the piano bar in the evenings. The beach bar provided a very good lunch, so you didn't have to move far. What we liked was that although the hotel was full the pool/beach was never over crowded and you could always get a sunbed where you wanted. We'll definitely be going again and it would appear that January is a good time. One slight problem we could foresee in the future was the number of cats around. We had a little family of cats which lived under the trees outside our room. They were no problem and there were the most gorgeous kittens but... those kittens will be having kittens and it maybe that they should do something about this before they become a problem. That said, we were very happy with our holiday."
- Travel date: 13th February 2008
This holiday was utter disappointment. ...
"This holiday was utter disappointment. It was the first holiday my partner and I had had on our own since our daughter was born and were so looking forward to it. We went in October so it was the rainy season, every afternoon without fail we had torrential rain, enough that there was a river running from one end of the resort to the other! Although in the mornings it was gorgeous, hot but humid! The beach was sold to us as a private beach but everyday there were locals begging for food, drinks and toiletries from the apartment and the all inclusive bar. It was very intimidating as the locals would wade in the water all day, so I didn't like to go in, which spoilt my holiday. Whilst we were there there was an oil spill so the beach was closed and no alternative was given to us. The food was terrible, every sitting the tables were not clean, it was like they could not cope with the number of people at the hotel. On several occasions we had to set our own table. When we approached staff they were rude and unhelpful including management. The food at breakfast was the previous dinner menu. All I ate for 2 weeks was toast! Some holiday!!! Drinks were served in plastic childrens cups. If you wanted a pint you would have to order 4 drinks!!! We were told we could not have a bottle of wine at the dining table if we wanted it we had to go up drink by drink or get served by the waitresses which was impossible. We were upgraded to a room overlooking the beach when we arrived and to be honest the room was immaculate and the maids did a fantastic job. Everyday our towels were rolled into something different, swans, hearts it was lovely. At least someone could get it right! We went on the overnight trip to Havana where we went to the Tropicana show. The hotel we stayed in was lovely but again there was torrential rain and when you walked to your room it was very dangerous and wet. There were power cuts in the hotel and staff again were unhelpful. The Tropicana show was disappointing we were shoved at the back of the room as it was not outside due to the rain. We were hurdled in like cattle. Drinks were expensive and the FREE bottle of rum came just as the show ended! We couldn't really see a thing. We did complain to our rep several times and were fobbed off at each instance. Our camera and sunglasses went missing. We were reimbursed a mere 25% of the Tropicana show and I think this was only because we moaned daily. The staff were all trying to sell you cigars and other things on the cheap and wouldn't do anything for nothing. Overall I would not recommend this resort to anyone and was extremely disappointed due to amount that we spent on the holiday and how much we were looking forward to it! I will not be returning to Jibacoa Cuba!!!"
- Travel date: 15th December 2007
We went to Cuba for the first time in Ju...
"We went to Cuba for the first time in June 2007 and spent 2 weeks at the beautiful Breezes Jibacoa hotel. It was really excellent. We were met at the airport and transported in a private taxi to the hotel where we were immediately upgraded to a sea view room which was a great start! The rooms was spacious, comfortable, and immaculately clean. We had an incredible view of the whole stretch of beach and, from there; we witnessed both amazing sunsets and exhilarating lightning storms over the sea! The facilities in the hotel were superb - lovely pool, good watersports (we didn't scuba dive because visibility wasn't great when we were there but the people who did dive enjoyed it), well-stocked bars (they even let us have unlimited champagne!), well-planned trips to Havana and other parts of Cuba, and excellent customer service. The food was OK. It was a buffet every night with roughly the same selection of food, just on a different theme but, as far as All Inclusive buffets go, it was pretty good! We also had 2 meals in the A La Carte restaurants. To be honest, these weren't as good as the buffet but it was nice to have table service and a change from the buffet options. Everything about our holiday was perfect - the weather was brilliant, the hotel was fantastic and we had the best time. We will definitely be going back to this hotel. Both it, and Cuba, represent excellent value for money!"
- Travel date: 12th December 2007
You have to be aware that August is the ...
"You have to be aware that August is the start of the stormy season, although we had a couple of evenings of rain, the weather was extremely hot, and the humidity was at times unbelievable, so unless you can stand this heat, August in Cuba may not be for you. The hotel lived up to its name 'Super' the staff couldn't do enough for you, very friendly, and it helped that due to it being low season, the hotel was less than a quarter full. When was the last time you saw a hotel free form pool with every sunbed vacant and a beautiful beach empty with a choice of sunbeds with shade without the hassle of towels reserving the best spots. The food selection in Cuba at times leaves you a little puzzled, a full selection of vegetables and last night's left overâs for breakfast!! There is of course the normal full selection both morning and evening with two very good other restaurants as an alternative. I would recommend the beach grill restaurant for lunch and the occasional beach BBQ at lunch time. The drinks mainly cocktails as would be in most all inclusive, but note there are a selection of well known brands as well available. The speciality coffees are a must, best from the lobby bar. There are a number of places etc to visit but the must do is Havana, for approx Â£60 per person, you can have a full day excursion including lunch and dinner and getting back to the hotel about 2am following an evening show at the famous Tropicana. Overall I would recommend this hotel for older people who want total relaxation. The possible down sides - the evening entertainment leaves a lot to be desired and the hotel complex being in the middle of nowhere means you are stranded, although there are games and internet rooms, piano bar etc. Journey from airport approx 1 hour. Hotel to Havana by coach approx 1 1/2 hours."
- Travel date: 11th September 2007
Tour Operator We got a great deal with A...
"Tour Operator We got a great deal with Airtours. Exactly the same holiday with Thompson wouldâve cost over twice as much, so itâs worth considering whether you can bear the cramped flight to save yourself a few hundred quid! The flight from Manchester to Varadero takes around 8 hours (plus an hour transfer to the hotel). Location Jibacoa is located almost equidistant from Havana and Varadero, in the middle of nowhere, which was exactly what we wanted. But if youâre hoping for great nightlife, restaurants & activities outside your hotel complex, this may not be for you. Both Varadero and Havana are just over an hour away. Rooms 4* in Cuba isnât equal to the 4* youâd expect in London or New York, but the rooms were perfectly adequate, and lived up to the 4* hotels Iâve stayed in Mexico and Sri Lanka. Our room was clean, spacious and had a huge bed, table & chairs, plenty of wardrobe space, TV, coffee-maker, CD player and mini-safe. All rooms are air conditioned & have a unit which you can adjust to your own preference. Our ground floor room came with a mini-patio which also had a table & chairs. The bathroom had a bath (although no plug â¦) with a shower over. Not the most powerful shower by any means, but there was a constant supply of hot water. Our room was the cheapest available on the resort (Garden View) but to be honest I wouldnât have swapped it if weâd been given the choice. The sea-view rooms (most expensive) seemed to be permanently in the shade, and were obviously in the windiest area of the resort with little protection from the elements! The poolside rooms (mid-range) were the noisiest, as most of the activities took place around the pool and were accompanied by loud music which seemed to echo noisily from morning until night around the rooms which overlooked the pool. The resort & itâs facilities Great all round, the gardens are really well kept and everywhere is neat and tidy. And thereâs plenty to do, which is great, particularly as youâre so far from anywhere! The resort has a watersports centre offering free snorkelling, windsurfing and catamaran trips. For a small extra cost you can also scuba dive. Thereâs also a gym (with various aerobics, yoga and pilates lessons available), a massage room, a Jacuzzi and a pool (although this isnât heated!) which hosts water polo games and aqua-aerobics. Thereâs other sports to get involved in, including beach hockey and volleyball. There are dance lessons twice a day, as well as Spanish lessons, cocktail lessons and Cuban history lessons throughout the week. Thereâs a short show each night and a nightclub for dancing to seemingly Euro-Pop influenced Cuban dance music â¦ Each morning and afternoon thereâs an organised walk - not normally my thing, but Iâm glad we went. The morning walk is more arduous (in fact itâs probably better described as a hike) so donât even consider it unless you have sensible shoes, are reasonably fit and have lots of mozzie repellent! The afternoon walk is much gentler, but Iâd recommend them both to anyone able to tear themselves away from the bar to go! Itâs a great way to learn about the country see some amazing sights and meet the local people, who come out of their homes to say hi and offer you fresh fruit to taste. No-one expects anything in return, but if you do offer a peso, or hand out sweet or crayons to the kids, this is received with such gratitude. Toothpaste and unwanted toiletries also go down well. The hotel has a gift shop, cigar & rum shop and snack shop, all of which are reasonably priced. Check your allowances (for Brits itâs 2 litres of rum each) before overspending, as both the cigars and Havana rum are incredibly cheap in Cuba! You can even see them being made in the hotel shop! The hotel shop is as cheap to buy these items as most of the places we visited. Bars There are 5 bars at the hotel - a beach bar, lobby bar, pool bar and, in the evenings, the nightclub bar or piano bar (my favourite). Each bar is very well stocked and has a menu of the many cocktails available - Iâd definitely recommend the Rum Punch (not on the menu but always available), the pina colada and the various Daiquiris! The bars often have premium spirits (like Baileys and Cointreau) under the bar. Restaurants The hotel had 4 main places to get food - the buffet bar being the main option. This had a wide range of food to choose from, and everything I tried was fantastic. The evening meals have a different theme each night - Iâd definitely recommend the Cuban night on Tuesday, Mexican Night on Wednesday and seafood night on Thursday (beautiful fresh fish and tasty lobster!). The breakfasts and lunches are the same each day (save for minor variations in the type of desserts, pasta etc) and by the end of the week it does get a bit repetitive, but the breakfast omelettes and the lunchtime toasted sandwiches are delicious nevertheless. In addition to the buffet bar you get to eat at each of the two a la carte restaurants once for each week that you stay at the resort, but these weren't great. One of the restaurants is traditional Cuban food (but features mostly food thatâs served each day in the buffet restaurant, so thereâs very little new to try) and the other is Italian (and about as authentic as your local Pizza Hut). You can also get food during the day at the beach bar and grill and there are snacks available from just outside the lobby bar at most times during the day too. Staff Other than the watersports staff, (who are not all that helpful and seem reluctant to do anything other than sit around and chat all day) we found everyone at the resort to be incredibly helpful, chatty and friendly. Trips & Activities Your holiday rep will obviously want to sell you various daytrips, but the hotel also organise various day and half day trips, including a shopping trip to Varadero (15 CUC per person), and the scooter tours - definitely recommended and again a great way of learning about the local culture. You hire a scooter for 15CUC (per scooter) and travel in convoy to surrounding villages, learning about the history of the area, local people etc. Thereâs also a chance to buy trinkets and gifts on each tour, and for those who, like me, havenât ridden before, quick lessons beforehand. If youâre really nervous, they can even supply a driver so you just ride along! We went on 2 scooter tours and visited Bacunayagua (with the tallest bridge and tastiest Pina Coladas in Cuba), Santa Cruz and Hershey village. The guide was great and it was really informative! We would definitely return to Breezes Jibacoa and recommend it to anyone wanting a relaxing beach-based break."
- Travel date: 20th February 2006
The Hotel was very nice and the complex ...
"The Hotel was very nice and the complex had alot to offer, the room was very neat and the maid service was exceptional. The beach was not the most perfect beach in the world but offered a pretty outlook. One thing that we were not made aware of was the fact the week we had booked was singles week so all the activities revolved around single people. With this in mind we tried to keep out of the way as we were on a romantic holiday of our own, yet they still tried to get us involved in the dating games. We are quite fun people and enjoy socialising but we were made to feel slightly overwhelmed by there peristence and felt we could not go near the pool in case they tried to get us involved! Overall the place is lovely, however is situated an hour away from any of the main towns so outside of the complex not alot to see or do if not on a tour, which would have been ok if it had not been for singles week!"
- Travel date: 25th January 2006
This site had huge potential but was let...
"This site had huge potential but was let down by a number of factors. The staff were very mixed, some appearing very helpful. but often slow at dinner to clear away or fetch drinks. The specialist restaurants were an attempt to appear posh but the effect was totally lost by poor service and below average food. The beach was great with plenty of sunloungers and equipment available, but once again staff were reluctant to take out catamarans near the end of the day and there were no obvious lifeguards. A very noisy show spoilt any chance of an early night if you were near the pool area and food was repetitive. Overall this resort had huge potential, but wasnât very well organised or that well staffed for the price."
- Travel date: 30th June 2005
Great relaxing place
"Breezes Jibacoa is an above average resort. It is a newly built resort, only 4 years old. The resort is very clean all around. The landscaping is pleasureable. The food is fantastic. There was lobster on Thursday during the buffet for all you seafood lovers. The entertainment was good and enjoyable. Drinks were superb as well - premium drinks are included, eg, grand marnier, AG whikey. It is an all around good resort that is secluded and away from the beatten path. It is not a big party place for the young people. We had a great time and would recommend it.One recommedation is to bring bug replenant. Those nasty bugs bite ya at the beach!"
- Travel date: 18th March 2003
Top traveller tips for Memories Jibacoa
"bring a packet lunch!"
Memories Jibacoa is also called
- Superclubs Breezes Hotel
- superclubs breezes jibacoa hotel
- breezes jibacoa cuba