11 Traveller reviews from Holiday Watchdog
"Not to host this hotel! There is a gang specialized in stealing the guests. My suitcase was broken and took everything of value (Money,PC, Perfumes). Instead of registering the theft, hotel security, made by the Cuban army, tried to change me and my friend also stolen, the victims in Guiltys. Cuba never more!!!"
- Travel date: 18th April 2015
Hated this hotel
"We stayed at this hotel as part of an overnight trip to Havana. If this is what the Occidental group call a 4-5* hotel they need to visit the Superclubs Breezes Hotel in Jibacoa to learn some lessons. As you previous writer states there were no coffee making facilities, no ironing board, damaged pottery in the room and the staff were very unfriendly. We were told we could upgrade our evening meal to a lobster meal for an extra charge and when we tried to do this the dining room staff were very rude and as a consequence we never got the the lobster. The buffet was apalling in comparison to our hotel and we were glad to leave the hotel in the morning. It spoiled what was otherwise was a fantastic trip to Havana (a must!!!)"
- Travel date: 7th October 2006
Worst hotel ever!
"We stayed at the Occidental Miramar for one night as part of an excursion to Havana from our AI resort. It was so bad it was funny - except for the broken glass on the floor, which fortunately my boyfriend noticed before I stood on it. It was right at the entrance of the room. The bathroom was clean and nice and we had plenty of towels. The air conditioning also worked well which was a welcome relief in the extreme heat and humidity, but it was very noisy so you couldn't have it on the highest setting at night or it would keep you awake. Overall this is not a 4 or 5-star hotel as it claims. The receptionist was very surly and rude when we asked to borrow an iron and said the ironing service was only available during business hours. This was not much help to us as we wanted to iron outfits for the Tropicana show on a Sunday evening. A decent standard hotel would provide ironing facilities but this hotel clearly wants to make as much cash as possible by charging you for a maid to do it. There was an ornamental dish in the room that was broken completely in two - I was worried they would think we had done it and try to charge us but fortunately that didn't happen. There were no tea or coffee making facilities available. The room was very sparse and bare, no comforts at all. They even wanted money to work the safe! We didn't bother as we didn't have very much cash with us anyway. In the morning we went downstairs to breakfast and it was awful. The dining room was packed and there were no clean tables. We asked a waiter for a table for two and were told to sit at a dirty table with stained tablecloth. We eventually went and found clean cutlery etc ourselves. The food was mediocre and sloppily presented. All the buffet displays had clearly taken a good beating by the time we got there and the whole place was chaos. After breakfast we checked out and I went to use the toilet before we were due to leave. I turned back when I smelled them! I don't know what the problem was but the smell was absolutely disgusting and you could smell it a mile off. I didn't bother using the toilet as I couldn't stand the stink. Overall this was Fawlty Towers with hygiene problems. We laughed about it as we were only there for one night and it didn't spoil our trip to Havana overall, but if we had been booked in for a longer stay we would have cancelled and left. The worst hotel I have ever experienced."
- Travel date: 17th July 2006
Good option for conveneince
"We stayed here for one night at the end of a wonderful trip round Cuba. We chose it due to it being on the right side of town for the airport and would immediately say this review is based purely on the hotel as it would not be a good choice if you are visiting Havana itself its way to far from the centre. The hotel is very grand and luxurious in comparison to many other Cuban hotels although overall the service was not great. We were literally ignored on check in for about 10 minutes until we had to practically beg someone to check us in. The room was great very comfortable, very modern great bathroom. We ate in the cafe bar twice during our very short stay and the food was brilliant. We saw the menu at the main restaurant which was a bit expensive but at the cafe bar you can get a great meal for only 5 pesos or so. We did get overcharged once but when we pointed out the mistake there were no problems in changing the bill. Breakfast was fine but a bit dissapinting considering the overall quality of the hotel-we had better breakfasts in much cheaper hotels elsewhere in Cuba. The pool area is very large with loads of sun loungers but the water was freezing so only one or two people ventued in during the whole day!"
- Travel date: 24th March 2006
"its just great !,believe it, good rooms, good food, nice people, if I comeback to cuba, I will return this hotel, just great."
- Travel date: 24th January 2006
too far from havana
"the hotel was nice, the food acceptable and the service good. our only problem was the distance from havana and the frequency of the shuttle. if the information i received was correct the last shuttle left havana at 6:30pm. we would have liked to have stayed to see the city at nite but not want to incur the cost of a taxi.. about 10 pesos or approx. 14 dollars cdn.. i would strongly suggest if you are going to cuba and want to stay in havana for a few days get a hotel in the down town area closer to the Capitolio, you will not regret it.. i went to havana to see havana, if i were to go again it would be to stay downtown.. the city has some restored buildings, it would have been beautiful 50 years ago however it is really in a state of disrepair. we were on the roof deck of the saratoga hotel (kitty corner from the capitolio) and looking around the city it reminded me of beruit.. kind of sad.. people are so poor however everything costs so much for the tourists... go figure. 1 convertible peso costs about 1.33 cdn.. if you have visa you have to go to the bank to get pesos unless, like the miramar, you have a cash outlet in your hotel.."
- Travel date: 21st January 2006
The rudest reception staff ever!
"We arrived at this hotel at 4pm after a long hot journey. After a long wait at reception we were informed , with absolutely no word of an apology by the sullen faced receptionist that we couldn't check in to our room for another 2 hours as it wasn't ready. We were literally ordered to go and sit and wait in reception. I returned to the desk to ask more about times and was told with a blank expression that we would be bought a welcome cocktail white we waited. After 1 and a half hours , nothing arrived and I had had enough. Back to reception, same attitude, they then decided to hand me a voucher for a cocktail to take to bar. Another wait before we were given a very sweet 'house cocktail' more like a sweet juice, nothing like the cocktails you could buy. Back to the desk again to see if keys were ready. The key was then just pushed over the counter to me with not one civil word. No-one offered to help with the cases, we went up the room to find we had been allocated one with just a single bed. Back down to reception, room sorted finally. NO smile, no kind word, no apology just sullen arrogance.To say we were not impressed would be an understatement. That said the final room was very nice and the bathroom lovely. Every day we recieved an 'essay' from the chambermaid basically wishing us a wonderful stay, a long and happy life, a sucessful professional life, good luck for the future, and every other good wish. - ironically we met said chambermaid on the final morning having left out various gifts for her, and she couldn't speak a word of English. This really did feel like another cuban effort to get more money out of us, and obviously was not a bit genuine. the pool area was very nice and the staff there made up for the internal staff. Do not go to the 'concierge'for restaurant advice.We asked for recommendations for a local restaurant preferably which would serve fish. We were assured that we could walk in 5 minutes to the one recommended. We duly set off, not a good experience.It was really dark , took 25 minutes, and was down a very dodgy looking road. When we arrived there was no sign of life. Locked gates surrounded it, even though we had been told it was booked for us. We finally got in, to find no one else there, no signs whatsoever of any food preparation, just a few empty tables and four men hovering around.These were not salubrious surroundings!. We asked for a menu, and quite obviously it was a rip off, even a starter was Â£20. We said we wanted to leave, and I was extremely anxious as we had to get out of the now locked again gates, it all felt very sinister - we then legged it back to the hotel, and paid for the proper cocktails! Not a good experience!!!!!"
- Travel date: 30th November 2005
Best Choice for our Honeymoon
"We went to Occidental Miramar for our honeymoon and very pleased with the hotel room and restaurants. The staff was amazing, very helpful and fun. Espicially the switchboard lady who helped me a lot when i was trying to call my parents in Turkey. The entertainment was also very nice. Would love to go there again especially to have their lovely breakfast."
- Travel date: 6th November 2005
"The night we spent in this hotel was awful! The toilets were stinking so bad you could smell sewage in the main lobby for our whole stay. Ladies..There were cigarette ends in the sinks and urine on the seats, the smell was overpowering. Upstairs was no better! Filthy corridors covered in thick dust and bits of rubbish, The carpets on our floor were threadbear in places. almost everything was dirty. Room o.k. but no toilet roll and none downstairs in the stinky toilets either!! Food at both dinner and breakfast was the worst ive ever eaten in Havana!! Dont believe other reviews and be dissapointed like us. Raw burgers, cold fish and sliced bacon were the main attractions the night we stayed, and a very long wait for the grill chef. Food thrown from one location to another by chefs in irritation!Everything on the hot plate was cold, even the fresh tray we waited for. Staff were rude in both reception and dining areas, often ignoring customers to have chats and eat food whilst cooking yours!! No coffee at breakfast and danish pastries you could not bite through! We were Served all the uneaten evening meal for brealfast including brussel sprouts, deep fried brocolli and Aubergine...all cold again of course! The rooms offer little sound proofing at night so beware if you like a good nights sleep. Altogether a very unpleasant stay. Dont stay here you will regret it! There are many great hotels in Havana that deliver good customer service and great food. We loved the Melia."
- Travel date: 5th November 2005
"We spent one week in this hotel . Even if I consider it not to be a very classy or practical hotel [because of the distance to la Havana]everything was very acceptable .Food, service,cleaness The problem was the agency.we live in Montreal,Canada and we went to Club-7 on St Denis st because the publicity was that if we buy the tiickets 7 days before the departure the cost was more affordable[almost 30-40$ less] To become a member we paid $37 per pers. Actually it costed more than a regular price. hen we complained the employee was veru rude so be vigilant regarding Club-7"
- Travel date: 31st May 2005
Needs a little front line adjustment
"The Miramar was a real mixed bag. Too many of the front desk staff need lessons in customer service: as in, there is such a thing. Front desk is front line, and that's one place no business can afford poor service. The bar staff was usually very good- fast, efficient, friendly- although the flip side was the tendency simply not to look in your direction if they were busy and didn't want extra work. We did like the live music every night. And sitting under palm trees drinking daiquiris is hard to beat. The dining room and snack bar staff were all helpful and friendly. And the food was fine. Scads of fresh fruit, a good variety of meats, fish, and vegetables. And more sugary-sweet little pastries to go with your coffee than you can imagine. The room. Well, running water takes on a whole new meaning when it's running down the inside wall of your closet. Back to the front desk. It took repeated requests over two days to get it cleared up and cleaned up. And one of the beds, though very comfortable, was a gamble because it was missing a leg. Seven nights and several notices to the front desk later, still no leg on the top corner. We liked the convenience of the shuttle downtown. It made up for the distance from the heart of the city. Being away from the hustle and heat of the downtown is a happy relief at the end of the day. But, stay at the Miramar again? Probably not. My other Cuban experiences were too much better. I never want staff to cowtow, but I do expect civility."
- Travel date: 17th May 2005
Memories Miramar Habana is also called
- Occidental Miramar La Habana
- occidental miramar havana
- occidental miramar hotel havana