Sandals Royal Bahamian Spa Resort & Offshore Island
22 Traveller reviews from Holiday Watchdog
WORST HONEYMOON EVER!!!
"We decided to go to this all inclusive resort for our honeymoon. WORST TRIP EVER!!! We reserved the private honeymoon suite with a swim up pool that was filled with dead bugs and leaves. The worst part was the apartments behind the pool had windows overlooking our 'private' suite. No baby making on this honeymoon!
If you want microwaved food (they called it gourmet), sand fleas on the beach, bees surrounding the outdoor bar, pigeons bathing in the pool and a funky taste in anything ingested using their water, this is the spot for you. WE WERE MISERABLE!!! Our best meals were at Starbucks and Burger King across the street, which were way overpriced.
All Sandals offered to make it right was a lousy 1 night stay at another Sandals which we will NEVER go back to!! And they said we would have to remove all negative posts so they can trick more people into this horrible hotel. Until we get a full refund, I'm writing this everywhere. SAVE YOUR $$ AND GO SOMEWHERE AMAZING!! THIS OUTDATED GARBAGE HOTEL SHOULD BE CONDEMNED, STARTING WITH THEIR WATER TANKS THEY TRY TO HIDE ON PROPERTY!!!"
- Travel date: Thu 3rd of March 2016
Worst vacation of our lives and a total waste of money for this "Resort" !!!
"We went here for Reunion Week and I got the worst case of food poisoning and was so ill I missed the Reunion Week activities. I was so sick I wanted to leave the resort, but, was too sick to travel. The resort is outdated- even the "new" swim up butler suites were outdated and our bed smelled of urine. The butler service was a complete joke and they do literally nothing for you.
The food is mediocre and not of high quality. Everything tastes like it is cafeteria food- even Gorden's on the Pier was a waste of time. They rush you, the food is not that great and the service was not good. The drinks were not great at the resort either. They use rail liquor at all bars and the drinks are made with cheap mixers. We have been to resorts where they make the drinks with fresh fruits and ingredients that make the drinks amazing. These were just pure sugar mixes and tasted horrible. Waste of calories and money.
The entertainment was horrible here. It was so boring. There is really only two bars for nightlife and they are boring. We felt as if we were staying at a senior center.
The offshore island is a dump. The other half of island is for cruise guests and that side looked really nice. The Sandals portion of the island was horribly maintained, had an old small pool and the service was a joke.
We booked an excursion over a month in advance and the company that Sandals has did not even bother to pick us up- even though our butler took my confirmation printouts and said he was taking care of it.
Overall we will never go to a Sandals "resort" again. We spend a lot of money every year on numerous trips and they certainly will not be collecting more of our money. "
- Travel date: Thu 28th of May 2015
Don't Even Bother going for Butler Service it's a rip off...
"My GF and I Booked the vacation at the Royal Bahamian using the Suite and the Private Butler Service, On the paper it look wonderful ! Private Transportation from the Airport to the hotel, Private Butler to bring your drink on the beach and reserve your chair... Suite with we can order food from anywhere... Sound Great!!
Let me tell you what happened... First we got to the Sandals Desk at the airport, they seem to have No Knowledge that we had to get private transportation, we had to wait for an hour to get the private transportation... Once we got to the Hotel , Again they seem to have no knowledge we had a reservation! So it took a nice 2 hours before we could get our room... Then To make it short "Their Private Butler Service" Consist of giving you a cell phone and you have to ring your butler ... Funny part about it, they are never available so you have to leave a message and they call you back usually 45-1hr later... So Better Think Ahead if you where thinking about getting a drink on the beach!
So basically we haven't seen the butler for the entire trip... So we ended up paying a 1000$ extra a person to basically get restaurant reservation!
And I Recommand to write them a review on their website! You might gonna end up with a free 2 days trip! Spend an other 5k$ to see that their supposedly improve themself and get a free 2 Days!!! (That's with talking with a manager ! If you speak with a customer service rep you probably end up with a continental breakfast for free next time you travel there....)
Very disppointed of the whole Sandals... On the other side All personnel where quite nice!
- Travel date: Wed 10th of August 2011
Big waste of money!!
"WARNING â Do not book this hotel if youâre expecting five star service!! Unless you pay the extra for butler service this Sandals resort just doesnât care about its guests. We booked for 6 nights for our honeymoon and were disappointed on a daily basis. They offer a daily resort guide advising where you can eat and drink but throughout the day will change their minds â leaving you wondering why you bothered picking up the guide. We ordered breakfast in our room on 3 consecutive days before it actually turned up and when it did turn up it was wrong. We found ourselves with a romantic breakfast eating cereal out of a glass.
When you complain the concierge staff are pleasant but donât offer any solutions â they apologise for the mistakes and problems but never rectify them. During a torrential storm it took them 2 hours to find an umbrella for us (everyone else already had them!) our whole evening was ruined, as we were too late for our dinner reservation.
The private offshore island wasnât available for half of the time we were there â although there was no advance warning. A photoshoot closed it on a special day for us (my birthday) but even on the actual day when we phoned for times of the boat across to the island no one informed us it was closed â even the resort guide said it was open. After standing and waiting for the boat for more than half an hour someone came over and told us the island was closed all day. We later found out from some other guests that it opened in the afternoon â the communication between staff and guests was atrocious!!
We spent half of the first day without towels for the pool or beach. We were told there was a problem with the laundry machine but no one offered a solution for us â we couldnât go swimming for quite a few hours on our very first day and were told to simply wait until the machine was working again.
Iâve highlighted just a few of the daily problems we faced and would definitely have booked somewhere else if Iâd known Sandals shows so little regard for its guests and their reputation.
I did send the manager a complaint letter once Iâd returned from my disappointing honeymoon and was offered 3 nights free accommodation. This is useless to anyone based as far away as the UK as flights would cost a fortune so you would have to increase you stay to at least 6 nights to make it worth while -thus spending a lot more money to experience the service we should have received in the first place. The Manager didnât care and simply stated he felt this was a fair offer.
- Travel date: Tue 11th of August 2009
Sandals is overrated!
"A rip-off. The advertising for this is so misleading and it was not the romantic luxurious resort we expected. It also lacked class and elegance. Despite it being a 'couples only' resort, there were loud groups of Americans and half the time they did not adhere to the dress code. What was the point in us dressing up when others (esp the men) could wear 3/4 length trousers and baggy t-shirts. The wedding areas were also very tacky and expensive for what you actually get. We were accosted every day by a loud waitress each day for breakfast and it was really annoying. I don't understand where the 5 diamond award comes from. If you are British looking for quiet and elegance, do not go to Sandals. You will be better off paying your money for the med or somewhere like Mauritius. We met other couples at the resort who thought the same thing."
- Travel date: Wed 5th of November 2008
this was a very special holiday for my w...
"this was a very special holiday for my wife & i as it is the year we are both 60 years young.
the holiday was everything we were told to expect, and a whole lot more.
the hotel was fantastic, and the food, drinks, swimming pools & beaches second to none.
all staff were polite, friendly, kind & outstandingly efficient - they just couldn't do enough for us.
entertainment & other guests were great.
we did some things that we have never done before, including parasailing, jet-skiing & swimming with the dolphins.
this was our first visit to the carribean, and our first sandals experience - finances permitting it certainly won't be the last.
very well done to "the holiday place" and "sandals".
keep up the good work !!!
- Travel date: Wed 13th of August 2008
This was the most beautiful place I have...
"This was the most beautiful place I have ever stayed at. The rooms all had four poster beds with a free mini bar and 24 hour room service.
The food was excellent I tried most of the restaurants and they were al exceptional. The staff were all very friendly and Nassau itself is beautiful.
There are a lot of pools scattered around the place where you could relax and have some peace and quiet. Sandals Cay is well worth a visit. All in all a great holiday. Recommended especially for Honeymooners."
- Travel date: Mon 11th of December 2006
Having read the awful report written by...
"Having read the awful report written by a chap in August I have to say I was nervous about spending two weeks plus having our wedding at the royal Bahamian.
All I can say is that guy is wrong. We were so well looked after from start to finish, the resort is fantastic, the food is gorgeous and the wedding planners are so helpful.
We had a magical wedding and a honeymoon we'll never forget. I would not hesitate to recommend this resort."
- Travel date: Fri 20th of October 2006
This holiday was amazing! The hotel was...
"This holiday was amazing! The hotel was excellent and the staff were very helpful. However don't expect the same standards as UK 5*. We had a suite, which was cleaned daily along with clean towels and the fridge re filled if anything had been taken out.
There are 8 restaurants altogether. I especially recommend Baccarat and the crystal room - excellent food and service. The Italian restaurant was also very nice. We didn't get to go over to sandals cay due to the weather. It was windy at for the first two days therefore the island was closed. I recommend that you book your restaurants straight away after arrival in order to secure places.
There were plenty of activities every day - or there was no pressure to participate if you just wanted to relax by the pool. Both pools were big, and one was very lively whereas the other quieter. Also I would recommend getting up early in order to secure a bed by the pool.
The weather wasn't excellent for the whole week. But once the sun came out it was very warm.
I would definitely recommend this resort. "
- Travel date: Wed 27th of September 2006
Having spent 12 hours travelling to get...
"Having spent 12 hours travelling to get there, we were then held for almost an hour in a rather tired looking reception room while staff sorted out keys/passes etc and a very unimpressive bag of shampoo/shower gel which was to last for two weeks.
On entering our allocated room we were appalled to find two people already making themselves at home there and it took another hour to sort out the error. They were eventually told to leave and we were finally allowed in, having been standing outside for all this time, and spent another hour trying to get housekeeping to clean up the mess. Not a good start.
The whole place is in dire need of complete refurbishment including all the public areas and restaurants. The food was very average and the all inclusive wine was very low standard. Decent wine had to be paid for. Trying to get a bottle for our table at dinner was impossible, so we just had to sit there waiting for the glass to be topped up as and when we managed to get someone's attention, which was very difficult.
There were insufficient towels both for the room and the beach, and sometimes the room was not serviced until late in the afternoon. I am sure that this hotel was once beautiful but shabby does not even begin to describe it. I would certainly not recommend it to anyone for the money it costs.
- Travel date: Mon 21st of August 2006
Fantastic resort, premium drinks include...
"Fantastic resort, premium drinks included all day and night. Always a bar or restaurant or grill bar open at some point in the day to eat or drink from. 2 pool bars served excellent cocktails all the. The icing on the cake for this resort is the 2 First Class restaurants....The Cristal and The Bacarrat. The Bacarrat was one of the best restaurants we've eaten in (and we live in Central London!) Amazing menu, personal waiter and fantastic service. Dress code applied.
Plenty of sun loungers both round the pool and beach, we took the boat across to the private island for the day, very secluded and also has a grill restaurant and bar. Fantastic."
- Travel date: Wed 16th of August 2006
An absolutely outstanding resort, to loo...
"An absolutely outstanding resort, to look at fairly small at first and not hugely impressive but its simplicity is its key. The resort is all about pampering the guests the staff couldn't do any more for you and the service is out of this world.
The rooms are luxurious and the well stocked fridge is refilled every day with whatever you wish for. Food has to be sampled to understand how great it is, large buffets in most of the seven restaurants offer a huge amount of mouth watering foods and with the alcohol all inclusive what more could you ask for!
The swim up bars are fantastic and with all water sports thrown in my wife and I were never bored for a minute. We will certainly be going there again and I urge other couples to do the same, a FANTASTIC RESORT."
- Travel date: Sun 16th of April 2006