18 Traveller reviews from Holiday Watchdog
Damp and noisey
"We've been to quite a few places around Malaysia and Thailand and paid a lot less at a lot of them and recieved much nicer rooms. On our arrival the staff were very courteous and helpful and they were for the time that we were there - absolutely no problems with staff. The grounds of the hotel are decent. My husband and I don't really like sand (we go to beach resorts where there are trips for snorkelling and cultural trips rather than sunbathing) so the gardens would have been nice for sunbathing in. There were certainly no hammocks though, so I don't know if these have now been removed. The pool was big and clean, so no problems there. Breakfast was diverse and tasty, especially their homemade hash browns. The problems we had were: Room - we've never stayed in such a cold - not the refreshing cold when you're hot, I'm talking about the damp cold - and badly maintained room. At $100 (Â£50) a night you expect a LOT more!! The floor was bare concrete and the walls and ceilings were so damp that the paint was bubbling off and there were literally water marks running down the walls in the bedroom and bathroom. The floor had obviously not been cleaned properly as when you took your shoes off your feet became dirty and you could feel muck on the floor. We asked for a room away from reception and any main walkways as I am pregnant and finding it hard to sleep, but we were placed with a view of the pool (it was a garden view room!) where kids began playing at 8am, on the walkway to the restaurant where breakfast began at 7am and the bands stayed on until 1am and looking to the beach, where the jet-skis started up at about 8am. Also in the morning we had about 8 cleaners stood outside our room chatting for about half an hour, very loudly and with no respect for people trying to sleep at 7am! There were also stains on the bed sheets which I don't even want to know what from. The safe was held in by one bolt which could be undone by hand from the shelf underneath! The wiring for the airconditioning could be easily seen or touched which would be unsafe for children. The hotel's website said that it had been updated, but if you read carefully you will notice that they updated the hotel's furniture - we took this to mean the lights and dressers. Area - How people class Penang as a holiday hotspot is beyond me! It was dirty and resembled Benidorm or Blackpool rather than an island in Malaysia. You are confronted by signs like "Big English Breakfast here" and "Best Steak In Town"!! There were no decent traditional malay restaurants and the only cultural thing we found was the food/night market opposite the hotel where the food was inexpensive and VERY tasty, but you were still overlooked by signs for "Buy 4 Carlsberg get 1 free" and a bad 4 person band singing dodgy pop songs. Every night there is a night market which sells knock-off DVDs, cheap tourist t-shirts, knock-off watches and pens and general tourist tat. You are hassled by people trying to sell you something constantly. The beach is just for watersports as well, which is disappointing when you are trying to relax and can just hear the noise from the power boats and jet-skis. Many people have described this as a 'boutique' hotel, but it is nothing like a boutique hotel - yes, it isn't a large resort with hundreds of bedrooms (although it is owned by a chain), but I think they are trying to class it as boutique because it has an 'antique-y' ambience about it, but the only thing that suggests this is the lack of modernisation and they are using it as an excuse to not update the furniture. The rooms certainly do not match the 'feel' of the furniture, so it just looks old and tired. There is certainly nothing luxurious about the hotel either. As I said, we've stayed in many places, including a 8x8 shack in the jungle with no airconditioning, but this was the first place that we have felt completely disappointed in. On our first evening after witnessing the bedroom and then heading out the hotel I was so upset I burst into tears after walking for 5 minutes trying to get through the masses of tourist tat. We spent the next day in the internet cafe across the road trying desperately trying to get off the island as we found it so awful. Luckily we managed to get out of the hotel with no charges (again, thanks to the lovely staff) and got the 3 hour ferry to Langkawi where we ended up paying just Â£15 more a nice for a 5* chalet in an area of outstanding beauty and culture. We may have been able to cope with another room if we had been moved away to a quieter area of the hotel but the area was just too horrible to stay in. We would like to go back to every place we have been to except Penang - we have vowed NEVER to go back! The only thing we came away with was a bad memory and my husband has a very bad cough/lung infection after our 2 nights (we were supposed to stay for 10!) in the Lone Pine's damp room, which we definitely put down to the fungus and mold on the walls."
- Travel date: 5th December 2007
Wonderful and charming hotel
"We got married at the LOne Pine hotel in Jan 2005 and it was a wonderful and unforgettable experience. We got married in the garden of the hotel in the morning, and had a barbecue reception in the evening with music and dancing. Everyone had the most amazing time. The hotel only has 50 rooms, so is lovely and intimate, and the old colonial style of the building only adds to its charm. The staff were amazing - going out of their way to ensure that we were well taken care off, and the food was delicious. The hammocks in the garden are a perfect place for an afternoon nap, and the Chinese man in the garden is one of the best masseurs I have ever encountered. They upgraded us to the larger of the two suites and we thoroughly enjoyed it. Our family and friends took up 35 of the 50 rooms, so we had the opportunity to nosey around the other types of rooms and they were lovely. We have been planning to go back to Lone Pine for a while now for a second honeymoon. Hopefully in 2009!"
- Travel date: 7th November 2007
"We first visited the Lone Pine in 1979 just after we got engaged and always wanted to go back which we did and renewed our vows there on our silver wedding three years ago. This year we returned and to our surprise were remembered by the staff that were there three years ago. There is even a photograph of us in their album. The hotel is the oldest on Batu Ferringhi and being only a small one you feel at home as soon as you reach reception. The staff are so friendly that we cannot fault a single member. The rooms are not the most luxurious but are very comfortable. Our room was on the ground floor facing the pool and it was just a case of out of the balcony and into the pool. The hotel is right on the beach too. The Bungalow restaurant serves magnificent food. This year we were serenaded by the manager, Zubir and the three piece band on our wedding anniversary and presented with a cake. We cannot praise this hotel too highly and hope that we will be able to return very soon. We hope that nothing changes and it retains its age old charm."
- Travel date: 23rd September 2007
Good location in Ferringhi, value for money
"Pluses: Loads of shaded grassy area between the hotel and beach to relax and lie and relax, great location on the beach with night markets right outside. Minuses: Very ordinary breakfast boardering on inedible. Do not expect a luxurious hotel, however if you are after a spacious, clean room on the beach with great surroundings, you will find Lone Pine more than adequate. Also great value for money. The Golden Sands next door is supposed to be more luxurious however price unashamedly triples at peak periods (December)."
- Travel date: 5th September 2007
We booked for 1 night, we stayed for 7!!!
"The Lone Pine is an oases in a desert of huge concrete resorts around Batu Ferringhi. Where the big resorts are anonymous and uniform, the Lone Pine has lots of character, thanks to the personal approach of the staff, the small lay-out of the resort and the unique feel of colonial Malaysia from the different buildings, which were built in the end of the 1940s. We were planning to stay for only one night, but after arrival we knew that we wanted to stay a lot longer. Thanks to the hospitality of Fatima (thanks for finding the possibilities to extend our stay over and over again!), Raja and Ella it has been an unforgettable week. We stayed in a Ground Floor DeLuxe room with direct access to the lawn (with deck chairs and hammocks) and beach and there's nothing better than reading your book on your private porch with the rustling sound of the waves and the pine trees. We are travelling around Asia for three months now, and we are very picky when it comes to cleanliness and hygiene, but unlike some other reviewers, we have nothing at all to complain about. On the contrary, we were sad leaving (we stayed here the longest in our three months travel) and we have been looking in our agendas when we can pay a visit to Lone Pine again!"
- Travel date: 24th August 2007
"I chose this hotel as it's one of the few that isn't a high-rise Western concrete nightmare. It's also twinned with the E&O in Georgetown so I thought this was a good sign. I stand by this choice but was still disappointed with a few elements such as the noise and the room itself. There was no carpet on the floor which didn't feel very cosy or quite right for a 4 star hotel. It was also noisy as the stairs and corridors leading to the rooms are external, therefore concrete and prone to carrying noise. The room doors are also not spring-loaded and people let them slam. If you've travelled much round the region you'll know that Singaporeans and Malaysians are not in the busines of keeping noise to a minimum and don't have the sense to close doors quietly. This will seriously dent a relaxing holiday, as will the noise coming from the pool and motorised watersports. That said, the latter will be the case for the entire Batu Frringhi strip. The food was very good there, great breakfast! Nice staff too."
- Travel date: 19th August 2007
"The Lone Pine Hotel was recommended to our family of 6, despite reading some of the negative reviews we still decided to stay and are so pleased we did. If you are looking for a smaller, older style hotel then this one is for you. It has great access to cafe's, restaurants and the night market is at the door. It has a real feel of colonial charm and we will definitely go back."
- Travel date: 14th June 2007
Loved the Beach
"Lone Pine is located on a sea beach and away from the business and crowded mainland. My family with two young kids enjoyed the stay there in April 2007. The garden is clean so also the pool. Food is an issue as our choice to vegetarian food was not really on the menu. Since it is located away from the main city, be prepared to spend on travel (per hour tax charges about 25ringgits). Buses are not seen normally. (I understand some buses do ply there). Lone Pine hotel is a good place to stay but do not expect the ranks of Hilton/Meridian. Hotel staff are generally nice but little slow. Mr. Simon, the hotel limo driver who picked up from the airport and dropped us back at the airport is extremely nice and can give you a full account of Penang and its places of attractions."
- Travel date: 3rd May 2007
"This Hotel has the best location on the beach and is a smaller establishment which can be best described as a faded oriental elegance. Rooms suffer a bit form the local climate but are large and resonabley well apointed. Bungalow Resturant is excellent and breakfast good. It's seeting on the beach amonst the Sheoaks is tremendous and is a place of much better scale than the larger "resort" style western hotel chains that are just along the beach. It could use a wading pool for Children."
- Travel date: 17th April 2007
A terrible hotel
"Having arrived at the hotel they checked us in promptly to a dark and smelling room. The bed sheets were ripped in several places, the floor dirty and the bathrooms needed a good clean. When we showed this to our guide the following day the lights blew when we entered and he asked reception to see the next room category up (we were in a deluxe) but this looked more of a mess than what we already had. The only advantage to this hotel is that its next to the beach and has a small garden area in front of it. However, due to the poor quality we moved a couple of hundred metres up the beach to the Shangri La rasa sentosa. The staff in this hotel were considerably more friendly, the rooms were excellent (we got a view of the sea from the balcony instead of a small patio and mouldy wall), the food was exquisite and they had acres of private garden area in front of the beach with plenty of nice loungers unlike the over crowded and tacky ones of the Lone Pine. If you want to stay in the Malaysian version of Butlins choose the Lone Pine otherwise there are plenty of other fine hotels within walking distance."
- Travel date: 15th April 2007
Very good hotel
"First time in Batu Ferringhi but not the first time in Penang. We have stayed about 10 times in Penang and always at the E&O before and after its refit. Felt we'd like to have a few days out of Georgetown so chose the Lone Pine. We arrive mid-morning and was greeted with the news that our room would not be ready for a couple of hours. Not what we wanted to hear after a 13 hour flight but after a bit too much encouragement they gave us a room to get changed in and we retired to the lovely gardens and decent swimming pool. After a while a member of staff apologised that the room we were going to take would not become free so they were upgrading us to the Lone Pine Suite. This was a fantastic suite and we upgraded our entire stay into it. The hotel was just what we were after and was not a resort hotel. The staff were very helpful and the bar area was just great."
- Travel date: 9th March 2007
"The Lone Pine Hotel is conveniently located in the heart of Batu Ferringhi which is ideal for exploring the night markets and malls close by. However, this was overshadowed by the fact that the rooms themselves were not up to the standard you would expect from a hotel in Batu Ferringhi. The rooms although spacious had horrendous bathrooms which require immediate refurbishment!!!!! The tiles, bath and shower all need to be ripped out as they looked as if they had not been cleaned in months. The rest of the room was adequate but again was dusty and had a pungent smell. The hotel did have a few good qualities such the view from the bungalow containing the restaurant and the gardens which also had hammocks(although there were only 4 of them which were always busy so dont expect there to be a free one). The pool is L-shaped which could be bigger for the size of the hotel but was continuously dirty and covered in plant material whenever we wanted to go in. I would only recommend Lone Pine Hotel if you are staying in Batu Ferringhi for a night or so, if you are planning on staying for a week or so then I would definitely advise you not to come here and chose a much better resort down the road!"
- Travel date: 15th February 2007
Lone Pine Hotel is also called
- lone pine batu ferringhi
- hotel lone pine
- hotel lone pine batu ferringhi