19 Traveller reviews from Holiday Watchdog
"The hotel has no room service. Even for water, you need to walk upto the restaurant and get it on your own. No help with the luggages and no lifts. So you need to drag your own luggage to the rooms. The could fall door for the shower was also broken anytime. Rest that that, room is good. Location is good and also the beach is good. Pool not great. Quite small. But good supply of fresh towels.The hotel staff is good and is helpfull to arrange for Taxis and bookings for island hoping trips. Breakfast OK. Not that great"
- Travel date: Wed 5th of November 2008
No Frills holiday
"We stayed at the Lanai for 4 days in the first week of August 2008 . My husband, my self and my teenage daughter. We booked a villa which gave us two bedrooms, 1 bathroom and a small kitchenett. The front desk staff were not overly helpful, but the room attendants were more friendly and willing to help out. A lovely lady in the tour office (Fatima) organised car , spa appointments and other water sports for us. The Lanai is in a good position in walking distance to local restaurants. The breakfast is pretty basic but enough to give you a good start for the day.Would rate it a 3 star if anything. The hotel gets only local tv channels, taking a portable dvd player is a good idea."
- Travel date: Sun 24th of August 2008
a great no-frills hotel
"We had a good time staying at the The Lanai from July 17-19, 2008 in room #207. The room doesn't have a balcony but the lovely pool view from the floor-to-(almost)ceiling windows, compensate the balcony ;-) Well, it was a simple, clean and basic room, nothing to shout about. Furniture was old but it was nevertheless a comfortable room with a/c & hot water functioning well. Fortunately our stay (unlike some reviews here) was in general - OK with no bad encounters. Overall, itâs a great no-frills hotel.
The swimming pools are clean with endless supply of beach towels and padding for the recliners. What we really love the most was the beach... since the property is located at the end on Pantai Tengah thus not much 'traffic' going on, so you'll get quite, blissful days sunbathing by the azure sea... yup, simply heaven..."
- Travel date: Tue 22nd of July 2008
Welcome to The Lanai Langkawi
"We went on a group holiday to Langkawi Island and we've decided to put up 2 nights at The Lanai Langkawi.
After checking in and we were handed our respective room keys.
I've got room #202 and once we opened the door, we were then greeted with a murky scent, which was pretty unpleasant.
Further to that, the furnishings were old.
And after a long road trip (we drove from KL to Kedah), my fellow partner decided to take a shower, and to her surprise, there was a snake in the bathroom. (picture attached).
I then headed over to the receptionist, and initially they didn't really believe me, till i demanded for a change of room and got their maintenance people to check the bathroom - the snake.
They did obliged and changed me to another room, and the same particular room has that murky smell, and the beds weren't comfortable. To top that, the air-cond was actually leaking.
Another friend of mine, whose room's air-cond unit wasn't functioning at all. The hot water isn't hot, and the shower head seems to be spoilt.
Overall, a bad experience in the Lanai's room, but the beach was ok and the location wasn't too bad."
- Travel date: Thu 17th of July 2008
Wonderful Hotel by the Beach
"My boyfriend and I had a wonderful time at the Lanai. We stayed at this hotel upon recommendation from a very cool older Australian couple walking along the road.
I was reading the other reviews and we must've lucked out with the service because the staff were very warm and welcoming.
The hotel is right by the beach and was almost empty because we went during the the off season. The hotel also has a nice, large pool. The rooms are simple, but very clean and comfortable.
I definitely recommend staying here if you're looking for a fun, romantic inexpensive holiday."
- Travel date: Wed 18th of June 2008
"WOMEN TRAVELERS BE AWARE! I was harassed by the staff. I received a phone call at 2am from a male staff member. He asked me many questions which included if he could come up to my room and sleep with me. I hung up and received another phone call quickly after that. The next morning I checked out and demanded to receive the rest of my unused advance payment. I received no emotion from the staff and had to talk to two people before getting a refund which took a very long time to process. Not only were the staff emotionless, they seemed to doubt my claim.
Also, for a 3 star hotel/resort, I figure they would have clean sheets and hot water but they didn't."
- Travel date: Mon 19th of May 2008
"We booked our holiday directly with the Hote and were given a very quick and efficient service.
Before going we had read the reviews on here and were a little concerned that it may be awful..so we planned to move to another place it it was. We had 15 days booked there during april and we didnt move on!!!
The Lanai is situated on Pantai Tengah...just a lil down the road from Pantai Cenang...it cost us RM16 for a taxi from the airport. We arrived to a free cold drink whilst we filled checked in. We were given a free safety deposit box and told directions to our room.
Our room....307...in our view had the best view of the hotel as you can see from the pictures as it overlooked the pool and could see the beach and mountains. The room was tidy and clean. Towels and bed linen where changed every day and the hotel provide shampoo/soap etc. It had great aircon and ample storage for clothes etc.
Breakfast is included and is offers a range of food.....there is also a beach bar which serves food throughout the day. Its amazingly cheap and we loved the food. My only niggle is that sometimes if a few dishes were ordered they didnt come at the same time.
Staff are lovely and really helpful..they directed us to places where we can book trips and even called the local car/bike rental place who promtly came to pick us up!
As for locations...i dont think it could have been better. Its a 20/30 walk or 5 min drive to Cenang where the majority of restaurants are but the main road its on also has great bars/places to eat/spas on it!
The pool...well..it may have just been my favourite part!!! The pool bar isnt used anymore...but it provides a shady area to sit in to get out of the sun.
We had an amazing holiday...and can only assume that the people who have posted negative reviews had ridiculous expectations. The Lanai isnt 5 star...but for the amount of money that you pay...it is more than worth it.
If we go back to Langkawi....we would defnatly stay there again. Is that not the best reconmendation i could give?"
- Travel date: Fri 2nd of May 2008
"I stayed a week here with 2 of my older children. We all had our own rooms which were clean and excellent with very efficient and essential air conditioning! The pool was lovely although we did not spend all our time sitting around the pool like others but enjoyed the diving, snorkelling and the great sites of this Island.
Car hire was easily arranged and very cheap via the hotel shop as was our trip around the Kilim geopark. Breakfasts were great, the eggs were cooked as you wanted them and there was plenty of choice.
The staff were friendly.
the bar staff were fine and the costs for a jug of beer and satays very reasonable!
Although we could walk to the local shops and restarants the taxis which we hailed from the road only cost 70p for the ride to the centre
This is my first visit to this island and I would have no hesitation in recommending the Lanai for an economical and comfortable base for enjoying the delights of Langkawi"
- Travel date: Sat 15th of March 2008
Worst of Langkawi.....
"I wish I'd taken more notice of the forums on this hotel!
The price was not worth the angst of surely staff and tird, outdated accommodation.
We booked online at AsiaRooms.com who describe the Lanai has having âattained the highest standard in the hospitality industry in Malaysiaâ. With the utmost respect to the creative use of language by whoever writes this âspinâ, that description is a complete fabrication! Iâve stayed at plenty of hotels in Malaysia â both expensive and cheap â and itâs an insult to others to place the Lanai in the âhigh standardâ arena.
We booked 3 triple rooms for our family of 9 including a special request for a ground floor room for my physically restricted brother (who is unable to climb stairs). We arrived to 3 double rooms on the first floor and the response âthere are no ground floor rooms â the hotel is fully bookedâ. The refusal of 9 very annoyed Aussies to leave reception until a ground floor room was found got the surly staff at the Lanai moving. They miraculously found a ground floor room and at our request put some extremely âtiredâ fold down beds in the rooms to make up the triples. My request for a reduced tariff for the fold downs instead of proper beds was flatly refused.
While the pool is clean, there are tiles falling off and the slate pool surrounds are cracked and look awful. The pool bar doesnât exist anymore so if you want a drink, itâs over to the beachside cafÃ© where youâll encounter more miserable staff who are totally clueless when it comes to customer service. One âwaiterâ managed to take an order from 3 people in our group of 8 before just walking off and disappearing â we still donât know what happened to that order. The beachside cafÃ© drinks are an okay price with a happy hour each night â restricted to half price beer so if youâre looking at a half price cocktails, spirits or wine, forget itâ¦. And educating the bar staff on what âbitter lemonâ is, was an experience â it looked like we were going to get straight lemon juice to go with the ginâ¦
The hotel restaurant is open for breakfast where you can enjoy the company of even more miserable staff, reconstituted powdered juices, warm water and awful (unsurprising) coffee. The restaurant is closed for the rest of the day, so if youâre hungry, itâs back to the beachside cafÃ© or out to the street cafÃ©s.
Our rooms â a tapestry of broken windows, torn sheets, transparent towels, broken aircons and refrigerators, mouldy bathrooms and dripping toilets. However, the housekeeping people are absolutely lovely and anxious to please with plenty of towels and blankets when needed âthey should really swap places with the reception staff, theyâre much nicer!
The reception area is a ghost town. There is no welcome by the staff who just stand and stare at you (trust me, weâre not particularly odd looking :) And forget any type of service (including taking your bags) â¦. itâs just not going to happen. There is no bar inside, but you can play snooker under a couple of ceiling fans. I think thereâs a shop, but it wasnât open when we were there, so Iâm not sure what they sold.
The redeeming features of the Lanai? There are none and youâd be well advised to avoid it no matter what the cost!
The Lanai is advertised as three star but should really be marketed as two or an upmarket backpackersâ hostel â that would be a more appropriate description."
- Travel date: Wed 23rd of January 2008
The bad and the ugly at The Lanai
We stayed for a few days at The Lanai mid-December 2007. Upon arrival, we were given a room different in specifications from that listed in our confirmation email. A request for a change to the room we had booked was curtly and rudely dismissed as âthe hotel is fully bookedâ. No explanation was given by the front desk, even though the booking had been made, confirmed and _paid for_ with credit card way in advance of our arrival.
The air-conditioner in the room did not work at all. The porter who had escorted us to the room left hurriedly after receiving his tip even though he must have known the a/c was not working (he switched it on upon entering the room). We were stuck in a hot, humid, musty smelling room without the benefit of air-conditioning. Only after two desperate pleas in person to the staff at the front desk over a span of around 30 minutes was a technician sent up to rectify the problem.
The bedsheets in the room had translucent patches with odd stains (Pix A, & Pix B showing extent of stain and an odd orange-brownish stain) and did not look properly laundered (Pix C, with additional smudges clearly visible). The curtains were grimy and horribly stained (Pix D & E). The furniture was old and showed evidence of severe wear and tear (Pix F) despite evidence of what appears to be an attempt at refurbishment with hasty re-varnishing (Pix G). Privacy in the ensuite shower and toilet area was possibly compromised: one can see the main windows of other hotel rooms clearly through the small unscreened ventilation window from the shower area. Reception of all three channels (all local) available on TV was fuzzy at best.
The staff members at the front desk were perpetually unsmiling and went about their own business when approached until their attention could be caught. During breakfast, staff members on duty at the cafÃ© were dour, surly and rude. A reciprocal response from the staff when we greeted them was rare. On one occasion, the maitre dâ did not even bother to look up from his pile of papers to make eye contact when he requested for our breakfast vouchers at the entrance. On another, we were approached brusquely in the middle of breakfast by a staff member who inquired in a most belligerent and demeaning manner when we had checked-in and demanded that we hand him the correct breakfast voucher â all the while holding the breakfast voucher we had handed him earlier with our room number, no. of persons and date correctly stated on it. When it was pointed out to him, he left abruptly without offering an apology but shot us dirty looks instead. The nasty looks persisted thereafter every time we had breakfast, for the duration of our stay.
We were not made to feel welcome by the staff throughout our stay; the only cheer came from the mainly local clientele comprising of large, friendly and chatty families holidaying with their children/grandchildren. With a pool within the environs and a small, relatively calm stretch of beach shared with neighboring hotels the only pluses, I would not recommend this hotel to fellow travelers on account of the appalling quality of service we received, as well as the run-down state and poor hygiene of the rooms. Our dismal experience at The Lanai spoilt what would otherwise have been a pleasant and enjoyable vacation at Langkawi."
- Travel date: Mon 24th of December 2007
Not expensive and has nice beach
"The hotel is quite simple, the building is relatively old, facilities are quite basic. The maintenance is o'k, but nothing exceptional.
Take a look at the pictures to judge by yourself. The breakfast is again very basic. Nothing fancy - you can choose between pancakes, local noodles (although very tasty), sausages and fried eggs. The pool is large and of somewhat unusual shape. However pool bar is not functioning.
What is definitively good about the hotel:
- long white sand beach and turquoise blue sea (sorry haven't made any pictures of it)
- the hotel stuff are very friendly and helpful
- hotel is located at a walking distance from many restaurants and SPAs"
- Travel date: Sat 13th of October 2007
Terrible. Worst hotel ever experienced!
"We arrived at the hotel (2 adults and 2 young children) in the afternoon to a really cold and unwelcoming reception. There was no one to help us with our bags and staff didn't show us to our rooms. They simply issue you with a key and watch you struggle upstairs with your bags and leave you to find your room on your own. When we entered the room we were appauled. The first thing we noticed was the smell, there was mold on the walls and on the chairs near the beds. The bathroom was dirty and moldy. The TV didn't work and there were only two single beds for four people, even though we booked for 10 nights for all of us. The whole room was awful with old fashioned furniture, awful smelly bedding and carpet , every where needed a good scrub!
We went back down to reception to complain and they told us that if we upgraded our room to a three bed then we would need to pay more. We ended up demanding our booking voucher back and highlighted that we had already paid for this. They eventually agreed and told us that an alternative room wouldn't be ready until after 7.00pm. We decided to check out the beach for a couple of hours until it was ready. The beach was amazing - no compaints there.
We went back at 8.00pm and still had to wait a further 20mins or so for our room (our children had been travelling since 7.00am so were really tired by this point). On entering the second room we discovered that the main room window was wide open and the room was full of mosquitos, it wouldn't even close as it was too swollen. The air con didn't work and the toilet was broken so it was constantly refilling - very noisy. To top the general dated, dirty appearance of the room there was a loud mechanical noise which sounded like there was a lift shaft within the room? We could not have slept a wink here, too noisy, dirty, in need of repair, too hot and we would have been eaten alive by mosquitos.
After complaining at reception they offered no alternative so we left at 9.00pm with 2 tired young children in toe. We managed to get a room in the hotel next door which was much better.
On trying to claim our money back as we did not stay there due to poor basic conditions, we were informed by our agent (Asia rooms.com) that the hotel claimed that there were no problems with the room, that we didn't complain and that we lied about everything!? The hotel would not refund our money for the night -so beware!
The Lanai is by far the worst hotel we have ever entered. Although it is quite cheap it is definately not worth the price. We would not recomend this hotel to anyone, we would be mad to."
- Travel date: Fri 21st of September 2007