About Renaissance Kuala Lumpur Hotel

  • high speed internet in room
  • swimming pool
  • restaurant
  • free internet
  • bar lounge
  • fitness center
  • spa
  • wifi
  • suites
  • public wifi
  • wheelchair access
  • free wireless internet in room
  • air conditioning
  • room service
  • dry cleaning
  • meeting room
  • non smoking rooms
  • laundry service
  • flatscreen tv
  • concierge desk
  • family rooms
  • multilingual staff
  • airport transportation
  • breakfast buffet
  • outdoor pool
  • baggage storage
  • conference facilities
  • parking
  • housekeeping
  • car hire
  • currency exchange
  • coffee shop amenities
  • english amenities
  • fax photocopying
  • 24 hour front desk
  • massage
  • salon
  • shops amenities
  • breakfast available
  • sauna
  • nightclub dj
  • facilities for disabled guests
  • tennis court
  • swimup bar
  • poolside bar
  • babysitting
  • 24 hour check in
  • chinese amenities
  • evening entertainment
  • malay
  • steam room
  • valet parking amenities
  • butler service
  • badminton
  • safe

Reviews summary

4
Good
( 4459 reviews)
Brilliant
1893
Good
1506
Average
663
Poor
231
Awful
166
 

11 Traveller reviews from Holiday Watchdog

The worst experience. I was told the hot...

1
Awful
by
Reviewed Tue 4th of September 2007

"The worst experience. I was told the hotel is five star but the facilities were below three star apart from a flash lobby and restaurants.

Booked a king size room and got a twin bed on arrival. Drainage problems in the toilets, dirty and old carpets. Electrical wires hanging from all the sockets. Toilet is just average for a three star hotel. Did change the room three times and was fed up at last.

There is a west wing and east wing. We stayed in east wing and they said west wing is better but they are expensive (never mentioned earlier).

At the hotel staff are very polite.

After all this is a shame for Marriott hotel group. Careful don't b cheated."

Holiday details

  • Travel date: Tue 4th of September 2007

Huge disappointment

1
Awful
by
Reviewed Sun 18th of November 2012

"Having experienced the Mandarin Oriental and Pan-Pacific, the soulless, generic Renaissance was quite a let-down. Even acknowledging it's just a tarted up Marriott, the complete lack of warmth in the reception and general air of overcrowding really lets the whole place down. A massive development if you include both wings (and there appears to be another one being built) there is a constant bustle and hordes of people to-ing and fro-ing (that was absent in all the other hotels - 7 altogether - that we stayed in on our trip).

Though not the hotel's fault, the awful traffic and broken pavements outside make it a chore to come and go from, despite the nearby light rail station.

The receptionist (admittedly a trainee, though there was no supervisor to help her) was absolutely awful. Hadn't a clue and wasn't polite or friendly - luckily we double-checked our late checkout as she didn't note it down.

Views from our room were of building sites primarily, though the Petronas Towers twinkled in the distance.

To see how it should be done, try the new Impiana KLCC, a revamped Holiday Inn (so it theoretically should be on a par with the Renaissance but is actually streets ahead in terms of location, service, cleanliness and fittings).

Only the breakfast buffet in the New World was commendable, with a rich selection of delicious food, though again, the restaurant was overcrowded and chaotic. Even the lifts were playing up when we were there. Never been so glad to leave a hotel - it's the antithesis of a relaxing place to stay."

Holiday details

  • Travel date: Mon 20th of March 2006

Great Hotel!!!

4
Good
by
Reviewed Tue 20th of November 2012

"This hotel was excellent!!! The room was huge with a great view of the KL Tower. As we were on our honeymoon, we were sent a very nice cake with compliments of the manager. The hotel location is great as it is opposite the sky train station and 10mins away from the Petronas Towers. Also the Mezzo sports bar was a nice place to spend your evenings in. Room Service was efficient and the food always arrived piping hot. Would definitely go there again."

Holiday details

  • Travel date: Mon 13th of March 2006

Not very good

1
Awful
by
Reviewed Sat 27th of October 2012

"Fortunately we only had to stay one night. The room was extremely large, but awkwardly so because there was not enough furniture to fill the space. There was a horrible smell coming from a drain in the floor in the bathroom. It was disgusting! It smelled like a sewer!!! The decor was very bland, similiar to a cheap hotel, not at all what you would expect. Housekeeping came by to provide turn down service, and as were were just about to leave for dinner, we asked them to come back in 5 to 10 minutes. They never came back, so we had to call them up to get some fresh towels for the morning. We had dinner at the Japanese restaurant in the hotel. Very good service, but average food. Although I haven't spent much time in KL, I would think there are many other choices that would be better. I would not go back there."

Holiday details

  • Travel date: Sun 12th of March 2006

dont listen to the bad reviews

5
Brilliant
by
Reviewed Wed 21st of November 2012

"great hotel, breakfast was wonderful,staff were great. the monorail is just across the street.we stayed in the renaissance wing, and we were happy. the room wasn't breath taking but it was clean and tidy. you wont be disapointed"

Holiday details

  • Travel date: Thu 9th of March 2006

Excellent Service

5
Brilliant
by
Reviewed Wed 21st of November 2012

"I stayed with my wife and 2-year old son in the Renaissance (Renaissance Wing) for four nights on the Malaysia Airlines Stopover deal. There is some confusion about this hotel because the two wings have different reviews in Trip Advisor. I thought I was booking into a well-ranked hotel (the New World Wing) but a couple of days before leaving I checked again to find that the Renaissance Wing has some very poor reviews. So we were nervous about what to expect.

We upgraded on arrival from a standard room (for which we paid £48/night) to a suite for an additional £20. It was well worth the extra space because we could put our son to bed in a different room.

I would say that we were pleasently surprised. The service was flawless, but the rooms are indeed in considerable need of updating. I'm sure they were great when they were originally installed, and they are spacious, but the decor and carpets are old.

The bathroom was very nice, however, and the bed was one of the most comfortable that I have slept in.

Location is good and taxis are cheap in KL. Sometimes, though, it is quicker to take public transport and the Renaissance is right next to a monorail and a subway station.

Of particular note is the gym. It has a very wide range of equipment and was always quiet when my wife and I used it. One of the best hotel gyms that I have used.

There are a number of restaurants in the hotel complex (about 5 I think) and we ate in the Noodle Bar twice. It was very good.

Something to beware of with the Malaysia Stopover is that transport to and from the airport can be very time consuming. The bus drops off passengers in a number of locations so your hotel could be first or last. In addition, on the day of our departure the stated pick up time was 7:00 am for an 11:15 am flight (1 hour drive). We decided that was too early and so ended up taking a taxi instead (90 Ringets). You can end up waiting to depart from the airport as well (about half an hour for us, but it could have been much longer if they are trying to fill a bus with others from a later flight!)"

Holiday details

  • Travel date: Sun 5th of March 2006

Great Price but in KL your Ringgit can do better

5
Brilliant
by
Reviewed Mon 29th of October 2012

"The Renaissance occupies a good location in the heart of the Central Business District of KL, only a stones throw away from the fabulous Petronas Twin towers, the vast KLCC Shopping Complex as well as the KL Tower.

There are two wings: The New World and The Renaissance. We stayed in the New World, which was reported as being the more modern of the two and our room was modern, spacious and comfortable. As we were on our honeymoon the hotel provided us with a pleasant surprise of a chocolate cake!

We had to admit some of the decor although modern, did look a bit untidy and cheap in places, but this was a mere observation and did not cause concern. All the usual 5 star room amenities were present, the bed was large and comfortable and we heard no noise from adjacent rooms.

Breakfast is served in a large hall and food offered was varied and international but only average quality and you'll have to look hard to see any staff smile here - the majority of smiles come from behind the check-in counter..

There is a huge Olympic sized pool on the 3rd floor, with swim up bar. Here you can borrow equipment for the outdoor tennis courts, although with the temp above 30c every day you'll be rushing back to the pool after 10 mins!!

Insider's Tip: A stroll around the landscaping of the pool area after dark reveals a fabulous view of the Petronas Towers...

To sum up, the Renaissance offers a good standard of rooms (New World Wing) at a very good price and in a good location. But if you demand more you can do better in this City!"

Holiday details

  • Travel date: Sat 25th of February 2006

Excellent value and service

4
Good
by
Reviewed Fri 12th of October 2012

"My husband and I stayed here for one night (17th February) as we were unable to check back in at the Renaissance wing. We found it to be great value for money, we paid 305RM for the one night and took advantage of the Long Island Iced Teas in the Executive lounge!! We were allowed late check out the following day and invited to stay in the lounge until we were due to depart at 6pm, we even had chance for another LIIT. The service was impeccable, and the snacks in the lounge were great, exactly the same as the Ren wing in fact. As before, well placed for wherever you want to go in KL and only 500 metres from the twin towers."

Holiday details

  • Travel date: Sun 19th of February 2006

Great for kids - great Exec floors

5
Brilliant
by
Reviewed Sun 18th of November 2012

"Albeit a class down from the stars, e.g. Mandarin Oriental and Shangri-La, this hotel gives you great value. Stayed at the Exec floor. Brilliant, friendly more personal service than at the "stars". REal VIP treatment. Breakfast a bit disappointing. The pool, while great only gets sun half the day, but it's great for families (less so for business people with a few hours to spare in the sun). Highly recommended. You definitely get more than you pay for."

Holiday details

  • Travel date: Tue 14th of February 2006

Luxury on a budget

5
Brilliant
by
Reviewed Mon 10th of December 2012

"My wife and I are budget travellers, who like a little luxury when we can afford it. We got an excellent deal at this hotel from a broker for 2 nights here. Unfortunately, extending an extra night, negotiating at the front desk, cost us 20% more than we paid via the broker! This is a smart first class international hotel, and is a pleasure to stay at. Its advantages are its wonderful breakfast buffet, its superb swimming pool and its location close to a monorail station, (and not far from a light rail station). Disadvantages are the prices charged in its bars and restaurants, and in the mini-bar! So my advice is, get the best deal you can on room and breakfast, and dine out."

Holiday details

  • Travel date: Sun 12th of February 2006

Loved the Renaissance

4
Good
by
Reviewed Tue 20th of November 2012

"We stayed three nights at the renaissance in the old wing and cant fault it the staff were friendly and helpfull. the restaurants were great. Its in a superb location close to everything . had a view of Protonas towers from our bedroom Read all the reviews befor we went and was a little worried but I cant see what the others are complaining about. We would stay there again"

Holiday details

  • Travel date: Fri 10th of February 2006

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