11 Traveller reviews from Holiday Watchdog
Great Hotel in a great location with great staff!
"We loved staying here . We stayed for 5 nights and enjoyed every part of our stay. Will definitely stay again and look forward to it very much ... "
- Travel date: 14th January 2013
"We had a wonderfull stay at this hotel. The people were so friendly, always happy to answer your questions and ready to help you if necessary. We felt coming and staying there like a warm blanket. The lobby was inviting and we were attended correct and very friendly. The rooms were cleaned every day and always a flower on the bed or in the room. Bottles of water and tea and coffee in the room. The restaurant was located nicely and the food was exellent. The beach was nice and it was a pleasure to lay on a good bed under the trees and relax. There was a bus-shuttle every hour to town and every half hour back to the hotel. We enjoyed the hotel and surroundings every minute of our stay and we do hope to go back there as soon as we can afford it. Wonderfull place to stay if you need a relaxed holiday."
- Travel date: 25th May 2009
"This resort should be removed from the Accor chain of hotels. We booked our holiday expecting Accor quality and a relaxing beach side resort. That was not to be!! This was our second visit to Bali, as we had stayed at the Novotel Nusa Dua resort just after it had opened in 2007. We thought staying closer to the beach and in a quieter area would be nicer alternative this time around. A couple of days prior to our arrival we were contacted by the resort asking if we would like an airport pickup (we were arriving late). Although a cab would have been cheaper, we thought paying the extra (USD20net) for comfortable transport would be a good start to the holiday. This was not to be. The email from the hotel stated âPleased to arrange airport pick up . Our driver will bring M hotel signboard with no mentioning your name.â At arrivals there was a man holding a Mercure sign, who we approached thinking he was there to pick us up. Nope. Beside him was an elderly gentleman holding an A4 piece of paper with our name scribbled across it. The man with the Mercure sign said it was OK as the elderly gentleman was our pickup. We followed him dragging our bags for the next 15min around the airport carpark while he tried to remember where he parked. Finally we were bundled into a cramped dilapidated old van with no seatbelts. We thought we were being conned as the van looked like his personal vehicle and not an official Mecure van. But alas, this was the Mecure van and after a slow trip with headlights on full beam we finally arrived at Mecure Resort Sanur. When the front desk asked if the pickup was OK, we told him ânoâ. He smiled, giggled, half heartily said âsorryâ and then requested full payment for transport. A bad start, but we thought we would overlook the experience once we had settled into our "deluxe room". We booked a âdeluxeâ room with 2 single beds over the internet, as it stated the room was: âLarger than the superior room and fully renovated, the stylish deluxe room boasts modern design and spectacular interiors with a rain shower, balcony overlooking the gardens and satellite TV.â We were escorted to our "deluxe" room. It was room 100, the closest room to the foyer. The room was not only at the back of the "resort", but on the ground floor facing the old tennis court next to the main building. We were shocked and disgusted, it looked liked a prison cell, complete with a whiff of mould. We immediately went back to the front desk and told them we had booked and paid for a deluxe room and what we were put in was unacceptable. They told us it was a deluxe room???? We asked to be moved and after some discussion they then took us across to the other side of the resort, past the staff area, to another ground floor room. This one was even worse. The pungent smell of mould was overbearing. It was late, by this time close to 1130pm, and we were so tied we tolerated it for the night. The bedding was not fresh, beds were not properly made, and the sheets were stained and did not fit the beds. We decided not to sleep under the covers and slept on the bedspread. Plus there was a wafer thin adjoining door. We were so disappointed. We woke to children yelling in the adjoining room. By morning light we were greeted by even more heartbreaking vistas. The "newly renovated" deluxe room was covered in mould with broken and worn furniture. The bathroom was even worse (a good dousing of bleach would have helped!!) We opened to curtains to be greeted by an unkept back "garden". Our holiday was ruined and we had pre-paid for 7 days. We were heartbroken. All we wanted to do was leave. Nevertheless, we went back to the front desk and asked to be moved immediately. We were again told that the âroomâ they had put us in was a âdeluxeâ room. To which we replied, âYou must be joking!!â We were told that they could only move us to a choice of two other rooms - both were upstairs (as we told them that we had booked a room âoverlooking the gardenâ and didnât think a ground floor room âoverlookedâ the garden). One of the rooms overlooked the restaurant roof, while the other was way back in the garden. We settled on the latter as it was cleaner and quieter. After settling into the room, we then had a chance to check out the restaurant and the resort. What you can expect is: - rooms/villas/buildings which are tucked into a maze-like garden (not typical Balinese style to allow air flow) - rooms which have no sea views and balconies so small you canât use them (we envisaged large balconies with a day bed?). There was barely enough room with the 2 small straight back chairs and the small round table. - to share your meals with smokers (even in the ânon-smokingâ section) - to smell rotten eggs when you turn on the shower or any faucet/tap in your room - the pungent smell of raw sewage when you walk past the kitchen on the way to the restaurant (we pitied the guests in rooms next to the kitchen) - a restaurant with bland/tasteless food (the bacon was tougher than leather - it's like they reheated what was not eaten one day and presented it the next) - to get a belly ache from the poorly prepared food - no internet in rooms. You had to walk to reception or the restaurant to check onward bookings or emails (come rain, come shine). - a currency exchange which is always out of Indo Rupia - smiling and courteous staff who may not be able to assist you - to check your bill thoroughly at checkout, as they try to fleece you of money right to the end. We felt sorry for the staff who were generally polite and accommodating, however management should take a good look at itself. Our overall experience was so disappointing and traumatizing, it will take a lot to convince us to return to Bali. As Advantage-Plus members, Mecure Resort Sanur was the worst Accor managed property we have ever visited in Asia or the Pacific. We were so disappointed with the resort we checked out 2 days early, forfeited 2 nights pre-paid accommodation and booked new flights back to Singapore, at great cost to us. The best thing we feel Accor can do is to take this resort out of its chain as it gives Accor a bad reputation."
- Travel date: 19th May 2009
"I got a room here for under $40US when Accor had their 3 day sale, so I gave it high value marks..This is a big attractive property with two pools and a restaurant (which I never used). Rooms are very quiet and completely dark when patio doors are closed, which made it easy to sleep in late. Beach is free of vendors, and have very comfortable lounge chairs. TVs had 60 channel satellite package, Discovery, BBC,CNN, ESPN etc. Beds and pillows were very comfortable. Bathrooms have rain shower heads, with tremendous water pressure. The only drawbacks is the very long walk to the rooms,if you have one situated near the beach. For a resort which usually charges $80 to $100US/night, you would think they would have safes in the room and a proper fitness center (the one they have is a joke). They do have safety boxes in the lobby. In my opinion this is more of a family resort, than for singles and couples.Very friendly staff."
- Travel date: 3rd May 2009
"We stayed at the mercure sanur for 2 weeks back in July, the hotel is off the nightlife areas, so you'll have to take a taxi in the evening if you want to enjoy restaurants or bars. It is an OK hotel compared to what we've seen in the area for the same price. The rooms are big and clean but would need a decoration effort. We took a breakfast + diner deal and did not regret it, the food is great. The beach is a bit crowded though and not that nice at low tide. The beach & swimming pool bars close very early which is a shame."
- Travel date: 9th April 2009
Relaxing peaceful and clean
"We stayed four nights at the Mecure in Jan 09 . We had been to a few other hotels on this trip and found Mecure good. We where looking for a place to take the whole family this Xmas and have decided on the Mecure .This hotel will suit grandparents,5 young adults and the grandchildren . Beach much nicer than Kuta at this time of year . Rooms where clean and comfortable , pools nice and staff very friendly . Breakfast not as good as some places we have been, but there are lots of little restuarants along path on the beach .Loved the fact that you could walk out of room to beach and have a massage with no hassles Found the Reception Staff very helpful and well informed . Viewed several other rooms as we are looking for 6 rooms for the family for this Xmas and wanted to pick suitable location in the hotel grounds for us all to be together and safe for Grand children. We are returning to Bali with friends again in May 09 and have decided to stay there again . Sadly the price seems to have gone up a bit for Dec 09 ."
- Travel date: 13th February 2009
Good in general, but some services questionable
"We stayed there in the Chinese New Year holidays for my business plus family vacation. The place was very clean and beautiful with a lot of trees. The staffs seemed kind and friendly. The stay was comfortable in general, and it should have been perfect if some happenings did not occur. Our flight from Jakarta was very late and we arrived at the hotel after midnight. We wanted to refresh ourselves with beverage before sleep. We read the room services were available 24 hrs, but in fact only bottled drinks were available at that time. Then we ordered two Bintang Beer, which were delivered afterward by a man in a dirty T-shirt and pants, not in the hotelâs uniform. I called the front desk from my room at 7am to book a meter taxi at 8.30am, and they recited my request friendly. At 8.30, however, the taxi was not ready, and no one in the front desk and the car call knew about my request. Finally I got a taxi from outside ten minutes later, though. I called the front desk in another time to ask the status of our laundry, and they promised to call me back after checking. A couple of minutes later a woman called me back in a very angry tone. She accused me of telling a wrong room number and complained how much she had been bothered. I remember she was speaking out for more than two minutes before she reported the laundry. From our experiences within a few days of stay, it looks like the guests were not allowed to make any special, difficult requests in this hotelâ¦"
- Travel date: 8th February 2009
lovely place to stay
"really lovely hotel! stayed here for 5 nights and really enjoyed our stay. the hotel rooms are clean, neat and modern, with brilliant air con for those who struggle with the heat. the grounds were really beautiful and we enjoyed the huge swimming pools and wonderful beach frontage. amazing cocktail list, friendly staff and great shuttle bus service to the main shopping area. the restaurant was quite pricey, but the restaurant directly across the road from the hotel is brilliant value as an alternative. a great place to stay whether on a budget, or there for a full on honeymoon. great service and beautiful facilities."
- Travel date: 21st January 2009
Our family likes this hotel but there are problems
"We've stayed at the Mercure Sanur several times since 2002. We've enjoyed our stays there. We find its gardens green, lush and pleasant. The beach has nice shade and plenty of trees. We find the staff friendly, though a bit too reserved at times. We had some troubles on our visit this past week which perhaps not every guest would experience: our room AC was not cold enough, even after being checked by the maintenance people. The spring bed was sunken in the middle. Difficult to sleep comfortably. Time to change the mattresses! We were shocked also one day to find a diaper on the bottom of the pool. Yuck! The following day we found a very dirty diaper floating on sea just off the beach. The sea in front of the Mercure was absolutely filthy, with trash and an oil film floating on top. This is a problem all over Bali and not specific to the Mercure. Bali definitely needs to do something about the trash entering it's seas by the ton every day. It's spoiling the beaches and water sports experience. Generally the hotel is clean, except for some reason the area around the cow stall is covered with trash and pieces of old concrete. The beach sidewalk entrances to the hotel were also filled with a lot of trash. We ate twice at the evening buffet and it was fine, though the food at the Novotel Tanjung Benoa is definitely better."
- Travel date: 19th November 2008
Quiet hotel with good beach location
"Stayed at the Mercure for 10 nights following a short stop over in Kuala Lumpur. The hotel has a lovely open reception area and the tropical gardens around the grounds of the hotel are absolutely beautiful - colourful and very well kept. We were really here for a relaxing holiday and that is exactly what we got. Most of the day was spent on the beach in the shade of the trees, with a short sunbathe in the sun. The sea was cooler than the pools which were really like a hot bath. This was due to the fact the weather was very hot (in the low 30s most of the time). Unfortunately the tide was low most of the time and the hours in the day were limited to have a swim. Initially when we were there there was a conference on which meant the beach was not too busy. However after the conference finished and the hotel filled up again, you really needed to get to the beach by 10am to ensure you got a lounger. We had booked a deluxe room, and initally were given a twin room. When we requested a double, we were told we could move but not till the following afternoon. The room we moved to next door was a mirror image and had a few faults but nothing major just slightly annoying. The air conditioning however, was not quite adequate for the evening and the room tended to get a bit stuffy at night. We were only Bed and Breakfast, but we were extremely happy with breakfast in the restaurant. In the evening you could either walk up the beach to a few restaurants on the beach front (some attached to the hotels) or you can walk up the street for 5-10 mins where there are ample restaurants. None of the restaurants we tried were worth mentioning although Massimos was our favourite and Magos was worth a visit and had live music. Some of the restaurants at the far end of Sanur seemed to be a bit more up market so it is worth walking a bit further. Overall we were happy with the hotel, but possibly feel 1 week would have been enough. The standard of the hotel compared to Thailand were probably not quite as good, however we were not disappointed. I would recommend this hotel to others, if you are looking for a quiet relaxing break."
- Travel date: 16th November 2008
Heaven on earth at the Mercure!
"The Mercure Sanur was overall an amazing place to stay. The resort itself was totally picturesque and maintained to the highest standards, they are always tending to the grounds and watering the beautiful exotic flowers that grow around the resort. The Sanur beach is beautiful - clean white sands and palm trees! The sea does tend to go out a long way - but with two lovely pools to choose from, who needs the sea?? The food was fantastic - we were half board and were surprised by the variety on offer. We are total 'foodies' and often food in a resort can become very repetitive, but not so at the Mercure. Every night there was a huge selection of hot and cold dishes - including a live station, where they either had a hot roast of the day or speciality cuisine - fresh fish, squid, satay etc. They had several evenings where you could attend free cocktail or drinks parties and live entertainment in the restaurant every night - including live singers, traditional Balinese dancing and adorable little girls playing instruments! The room we had was large, airy and tastefully decorated. We loved the traditional Balinese decor - and our bed was made up with fresh flowers left on it each day. The fridge is conveniently left empty so you can stock up on drinks at the local supermarket (which there is a free shuttle to!) so they donât try to rip you off with mini-bar charges. The room has all the amenities you could hope for - with a luxurious walk in shower, huge comfy beds and air-conditioning. The staff are all exceptionally friendly - everyone has a hello and a smile for you wherever you go and makes you feel welcome! We felt like it was our honeymoon the way we were treated - even though it was just a regular getaway! Internet facilities are reasonably priced and modern and there is a nice small shop in the lobby. While I am sure the hotel's spa is lovely - there is an amazing little spa called "Suar Spa" just outside the hotel - the ladies there are so friendly and certainly know what they are doing! It is a fraction of the price of the hotel's spa and something you should definitely indulge in - the hot stone massage is out of this world! My only small complaint with the hotel is how we were treated at check-in. They have a wonderful process set up, where you get a cold jasmine scented flannel and iced lemon tea to drink while you are being seen to - so it all seemed wonderful. However, we were then taken to our (first) room. It was a tiny twin room - where we had actually paid to upgrade to a deluxe king size room - so we were pretty disgruntled. We were told that they were full and could move us into another room in a couple of day's time - but does anyone really want the hassle of changing rooms part way through what should be a relaxing stay? They "checked" again - still no luck. At which point I asked to speak with management - but miraculously a deluxe king size room became available... I am not normally one to complain, so had I not been slightly frazzled after the Bali 'Airport experience' (not the best...!) then I probably wouldnât have said anything - which would have been crazy when there was the room that we had booked and paid for available!! So do make sure you get what you pay for. However - overall, I still think this is a sensational resort and wouldnât hesitate in coming back should we return to Bali in the future. It is highly recommended and you wont be disappointed!"
- Travel date: 7th October 2008
Mercure Resort Sanur is also called
- Mercure Resort Hotel
- mercure hotel sanur
- accor hotel sanur