10 Traveller reviews from Holiday Watchdog
"On arrival at the hotel we were initially checked into the wrong room. As it was late, we had to stay in this room until next day, but then the problem was sorted and we were given the correct room. We paid a bit extra and had a deluxe room - it's well worth it. The room was spacious and spotlessly clean and the location was perfect. The daybed on the terrace was very comfortable! The hotel staff are extremely friendly and nothing seems too much trouble. The hotel is kept spotlessly clean everywhere. The pool and beach area are lovely and we never had a problem getting a sunbed. The hotel restaurant offers very good lunchtime and evening meals and we were pleasantly surprised at the competitive price of their food. All in all, we loved this hotel and the area and would certainly stay there again if we were to return to Bali."
- Travel date: Fri 17th of October 2008
Loved the location
"Stayed at the Griya Santrian for 4 nights in August. After reading mixed reviews beforehand tried to upgrade from a standard garden room but to no avail. Emailed Griya, was informed that some of the garden rooms would have been upgraded by the time I arrived but could not guarantee me one of these. Arrived with low expectations but was very pleasantly surprised. Had booked a twin room, however our room actually had a double & a single bed. The bathroom had been refurbished, there was a wardrobe, bedside tables & drawers, dressing table, storage chests & several lamps dotted around the room. Flowers on our beds on arrival & a personalised welcome card. Staff were friendly & helpful, especially the night security who would stop for a chat in the evening. Loved the setting of the restaurant overlooking the beach & pool, with billowing curtains & friendly staff. Liked the pedestal lights along the pathways & the balinese architecture in the gardens. There were 3 pools in total with a new one situated close to our standard garden room.
Walk down a driveway at the front of the hotel & you're on the main street with shops & restaurants close at hand. Turn right & there's an internet cafe on the other side of the road a short walk away. We enjoyed walking along the main street in the evening & walking back along the beach. The beachsellers are friendly, not too pushy & they enjoy a laugh & joke with you.
Reception staff were friendly & helpful. Not too far to walk to Hardy's department store for daily supplies, alchohol, toiletries, supermarket, clothing, toys etc. Several ATM's outside Hardy's.
Would definately stay here again."
- Travel date: Sat 11th of October 2008
"Griya Santrian a beautiful resort with a very well kept garden and a lot of old statues in the garden. Also very nice to see at night with all the lights. Breakfast was OK. We ate once in the restaurant which was OK as well. We also joined the BBQ on the beach. Special location and good food (Lobster, King Prawns (you pay for the weight), Chicken Kebab IDR 45.500, Sirloin Steak IDR 59.500). We had lunch at the Wantilan restaurant (main restaurant)or at the Italian restaurant, both with view to the beach. Club Sandwich 32.000, Cheese burger (and a good one!) 41.000, small beer 14.000, Pizza 44.500, mix fruit juices 13.500 and they were to die for!
Laundry service was also available (t-shirt 7.500, shirt 10.500, trousers 12.000).
We had a very large suite with a nice bathroom and dressing area. It was a pity that it was only one room away from the renovation works so there was a lot of noise from 08.30 AM till 05.30 PM. The works will be finished by now as the manager told us. There will be a new swimmingpool and some 25 rooms are renovated.
We were only very disappointed about the reception staff. We never met unfriendly people during our vacation only at the reception of Griya Santrian. They did'n't give you that special feeling that we had in all other hotels on this trip.
Cable internet should have been possible in the room (telephone connection)but it didn't work in our room and nobody could (or wanted!)clearly explain how it works so we went to a internet cafe which was nearby.
Sanur is a quiet and cosy place. There are lot of shops and the path on the beach side is really great! You can have a nice stroll, passing shops, restaurants and a little market. Griya Santrian is just in the middle of the place.
We had diner twice at Ming which was so great! Our last night at Bali we had a fabulous diner. The owner and his daughter were so kind, they recognized us after being there once! It isn't cheap but worth every Rupiah! We also ate at Charming . It's owned bij the same family but a different interior and menu. We loved it here as well!(. They bring you back to the hotel for free."
- Travel date: Sun 3rd of August 2008
paradise - we've found it
"We stayed from 6th June till 16th June. Wonderful Island, Friendly people, sea like bath water, lots of underwater fish to see when you snorkal. Fantastic food.
This hotel is excellent, we have travelled all over the world and this is one of the best, cannot fault it. Rooms and pools lovely. Clean, helpful staff, nothing is too much trouble. Good selection at breakfast. Wonderful massages, pretty flowers, water features everywhere, inscence make for a wonderful atmosphere,
I have no trouble in recommending this island or hotel."
- Travel date: Sun 20th of July 2008
Great beach front hotel
"We had originaly booked the puri santrian but on arrival we were told that it was full and we were to be moved to their sister hotel the Griya.
on arrival at the griya we were given an up grade to a delux beach room. this turned out to be a refurbished room in the beach side part of the hotel. the room was boutique in style with a king sized bed, AC satellite TV, minibar, and wet room/ bath room. the wet room was separated from the bedroom by a frosted glass wall. outside we had a patio area with table and chairs and a built in bench with padding and lighting.
the hotel had a couple of great pools and sun beds with free towels around them as well as and on the beach.
the food served in the hotel was great and not any more expensive in the evening than any where else. plus you had a great view over the beach to the sea. if you want to eat out try the bar called Piccadilly . its about 5 mins walk down the road out the front of the hotel. just turn right out of the hotel and just walk down the road. if you want to change money or use an ATM then you will have plenty of chances. if you need do have some clothes laundered then again turn right out of the hotel and walk along the road a few steps and cross over and you will see a small shop selling carvings and pictures at the back of that is a shop that does laundry in 24h. only pennies but great service very well done plus it gives money to 'real' people.
the only downside to the hotel was the lack of mirrors you could use. in the bathroom when you tried to shave or was you stood directly under the light so your whole face was in shaddow making life very difficult. there was also no mirror on the side board so my other half found putting make up on a problem. and most of the satellite tv channels were not availible after about 19:00 every night."
- Travel date: Thu 17th of July 2008
4TH visit to this hotel,very special hotel,and each and every staff very nise
"Every one you meet at the hotel are long time lovers of the Griya Santrian,if if its there first visit,they all want to return.love everything on offer,nothing to much trouble,and THE FRONT MANAGER ,VERY GOOD,nothing is to much trouble.A real gem."
- Travel date: Sun 13th of July 2008
Avoid room 144 or any other connected room to 145
"Pools excellent, standard room very dated but currently undergoing a refurbishment, swim up bar and staff excellent, beach very good, but my only complaint was the management not investigating my issue with client in room 145.
We arrived and on the first night could hear noise thought it was a local bar, then we realised it was the Guest in room 145 (european) playing loud house music until 04:00 hrs every morning i have a 9 yr old daughter who was woken every night by music and singing.
This client actually works in bali (possible timeshare) and often return to his room at midnight then the noise starts the hotel failed to act on my complaint and so it was 14 nts of "HELL".
Please,Please,Please ensure you avoid these rooms because he has no respect for any other guests allocated rooms next to him.
Unless you fancy the Kuta style nightlife please check room number at reception on arrival."
- Travel date: Sat 14th of June 2008
A perfect place for a perfect honeymoon!
"Myself and my wife have just returned home from an eleven night stay at the Griya Santrian. It was the second part of our honeymoon after staying in fantastic Singapore for the first three nights.
We arrived at the hotel in the evening, and were welcomed by the sound of Balinese music playing faintly in the background, which sounds as if it is being played in the beautiful gardens that surround it. The staff were very welcoming and helpful, and we were shown to our room by the porter who helped us with our bags.
As we walked through the hotel grounds, we were amazed at the beautifully kept gardens, and dimly lit lanterns lit our path. Everything is set out like a Balinese temple, and you feel a million miles from the busy scooter filled streets of Sanur.
Our room was a deluxe garden wing and was way beyond our expectations (especially considering some reviews on here!?). The main living area contained a sofa, coffee table, TV unit with brewing facilities and a mini bar (very reasonably priced). But the main thing that attracted our attention (and no, not because it was our honeymoon, ahem!!) was the huge bed which was set out like a four poster. This had very handy mosquito nets (which were not a problem) which you could drop down before going to sleep. There were also flowers left by each pillow, which the cleaning staff replace each day.
The next room to the left contained large wardrobes and a sink area, and was immaculately clean with white tiles throughout. The bathroom was also large and fitted with a large wet room area for a shower, a bath and a toilet.
At the front of the apartment was a large patio area with a large chair with foot rest, and also a table and two chairs. This was perfect for chilling with a book in the shade after a long day soaking up the sun.
As mentioned before, the gardens are fantastic (see pics) and we had a short walk past a lovely sunken pool area with jacuzzi, past the art gallery which is certainly worth a look, and then you arrive by the pool and the pool bar which is sunken so you can have a beer at pool level. There are also seats in the pool that you can swim up to and order a drink from poolside as well.
The Wantilan Restaurant is situated behind the pool bar, and is lit beautifully at night. This is also where breakfast is served in the morning, where incidentally two Balinese musicians play local traditional music while you sit with a view of the beach/sea.
The choice is extensive enough for everyone, with fruit, pastries and even a chef to cook you omelettes/eggs/pancakes. If you've a more adventourous side you could even have Nasi Goreng, Meatballs and Korean noodles!
The service by the staff serving in there is 5 star. Nothing is too much trouble and they are constantly refilling your cup with coffee or tea. My wife is a tea monster, and even she was beaten at being offered her 6th cup of the sitting!! When on a morning when i couldn't go down for breakfast due to illness, the staff looked after my wife brilliantly, and even let her put some food and drink on a tray to bring back to the room.
Later in the day you only have to sit anywhere around the pool/beach and one of the staff will be over within seconds, serving you whatever you fancy. As i said, they are the best waiting staff we have ever had the pleasure of coming into contact with.
As for the beach, this is a 3 second walk from the pool/bar area, and is a beautiful sandy beach with the sea a short hop off of one of the sun beds away. Towels are booked out from staff near the pool, who give you a comfy mat to place on your sun bed.
The beach is fantastic with a nice breeze which keeps the intense sun at a manageable level.
Talking of the beach, the hotel lay on a BBQ on the beach on Monday evenings. You can order a variety of freshly caught seafood which is cooked on a large grill. There is also a band who play while you sit on the beach with your meal and a glass of wine. To say it's idyllic is an understatement. The band even play requests, and did an off the cuff request from me to play Oasis' Wonderwall!!
This is my first time that i have taken the time to write a review of a hotel when returning from holiday. We both felt that as the place is so welcoming and the staff so attentive and polite and friendly that we would send this in.
If you are reading this you're obviously debating whether to book this hotel. Don't worry about a thing, book it and look forward to a fantastic stay in a fantastic place."
- Travel date: Thu 12th of June 2008
Home away from Home or Paradise
"My wife and I have been returning to the same hotel now for at least the past 6 years. We return for the same reasons, year after year.1. The Staff are continually trying to make your stay one that you will always remember.Bar staff excellent, wait staff excellent, house staff look after you like a king,excellent, front office staff always a smile and will do anything for you excellent. During our stays we have been to functions, wined and dined and also had pizzas and snacks, the meals are second to none, the hotel has a great head chef and very good team of chefs. This is why the hotel has a high occupancy, the staff and facillities are like a magnet, they keep on dragging you back to paradise. See you in 2008.
David & Kerry Rose Australia."
- Travel date: Sat 7th of June 2008
"Lovely hotel right on the beach. Nice bedrooms and great breakfasts.
The staff were very friendly and the beach was mostly deserted. Recommended"
- Travel date: Fri 23rd of May 2008