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Exterior of the Resort

Reviews summary

4
Good
195 reviews
Brilliant
120
Good
24
Average
12
Poor
11
Awful
28

1 Traveller reviews from Holiday Watchdog

trip to manali

1
Awful
by
Reviewed 28th October 2012

"i am visited manali in month of may 2009 with my family . After search of hotel on net I have booked heritage village resort, manali after seeing photos of hotel the manager /owner of hotel assured me great hotel. if you are visiting with your family specialy with Kids . This Resort is far away from Manali Town. Every day you have to spent 4 Hrs extra travel . The maintainance of Resort is very poor. I have booked this resort when they sent me the photograph of activities available for kids. i.e boating swings, games etc. There boating area is look like a small Ganda Nala and smelling bad.Safety belt provided for adventures game is broken . the chair of trolly is broken. clean it. I have stayed there 4night -5days but they clean room after so many requests. food quality is very bad. I have booked room with extra bed for my kids . But they provided only one extra Matress on ground. Can we spent our hard earned money to sleep on ground.They arrange the bon fire after many request.Nature View from this resorts is good. I want to also mentioned that when i am persuing booking they immediately answering my queries on phone/ mail. But When I have sent them my complaints on Email they don"t bother to reply. There Staff is good . I never recommend any body to book this resort. so never believe on photos sent by them ."

Holiday details

  • Travel date: 16th February 2010

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