23 Traveller reviews from Holiday Watchdog
Great (Birthday)Holiday in a Wonderful Hotel!!!
"The Netherlands, 25th. March 2007.
My brother and I stayed in this wonderful hotel for 3 weeks from 8th. February 2007 till 2nd. March 2007 to celebrate my for 2 years postponed 50th. birthday and my current age. It was my brother's second visit and my third to Goa, India. It was the first time we stayed in CSM in Baga, Goa and certainly NOT the last one!!!
We did read the comments on this site about this hotel, so we were prepared for the worst. I was very happy to experience that our experiences with this hotel is quite different!
Hotel CSM has a perfect location and we both felt very happy with the wonderful room we stayed in. The room has been kept spotless clean and the sheets and towels have been changed every day by the very friendly, helpful, great roomboys.
The hotel has a new owner and management. Sure, there are several things that need improvement and or a change, but they are getting there. But let the Managent know which things -according to your opinion- could be changed or better!
We also had some (technical) problems in/ or with the room, but these problems have been solved/fixed in no time thanks to the Management (mrs. ABHA) and technical men (mr. ANIL is 1 of them) from CSM!!!
When there is a problem I suggest to tell the Management about the problem you have and allow this helpful and friendly people to solve/fix it. Do NOT forget to tell this people when your problem is solved!!! After all: everyone in this entire world likes to hear a compliment as well now and then and NOT only bad comments!
If you ask me if we or I will return to CSM next time I answer you with a big YES!!!
Thanks a lot, dear CSM in Baga/Calangute, for your good service, hospitality and your wonderful staff (from the Securitymen,gardners, roomboys to the Managent) for our unforgettable and happy (birthday) holiday that you have given us!!!"
- Travel date: Sun 25th of March 2007
bad Staff Bad Management
"Third time in Goa, first and last at the C S M.
Arrived after a 24hr delay very tired.Rooms not ready.
The room we where given was damp and at the back of wall,got moved next day nice upstairs room.Booked with Jewel in the Crown, so tea/coffee and first day minni bar included.Waited three days for kettle no tea/coffee,told at reception to go buy it ourself.Rep was no help.Found the waiting staff very offhand the barman never smiled or spoke, only to ask for the money.
two waiters gave any help Jonnie and cedric,The management where the rudest people i have ever met on any holiday.
Room fine, food not bad,location great.This hotel is ruined by the attitude of managment and staff.
We where not the only people who felt the same way"
- Travel date: Mon 19th of February 2007
great holiday, first time in Goa
South Yorkshire couple young 60's
Stayed at the CSM in Jan 2007.
First time in Goa, latest reviews were quite scary and we were prepared for the worst.
We were pleasantly surprised at what we found.
We were initially given the damp room in not the best position but a visit to reception soon rectified this.
We were given an upstairs room in a nice position in block 11.
The air conditioning and safety dep box were included in the price. Fans in both the bedroom and the sitting room were great. The mini bar was restocked every day and was cheap!.
Why People have problems with the food we cannot understand. The chef was on hand every evening and was quite charming. Variety good. Goan food is different but we found it enjoyable. Use the ala carte menu for a change a few rupees etc. We did not find this necessary and ate out less than we had planned. Breakfast was ok and our friends paid a few rupees for bacon some days. The staff were wonderful including the room boys and security on duty day and night.
The position of CSM couldn't be better as it is near the beach and a short walk to the centre. We ate at BOSCOS beach shack for lunch and were well looked after(free sunbeds as at all shacks) Thank you ALEX and all the boys for a great time.
Look for Anita selling fruit, she is good fun and you can trust her to take fruit to the orphans on the beach SAT. if you pay her for some. 30 rupees for a pineapple.
Eat at the SUBLIME near Baga Bridge for a relaxing change run by an English couple food. Also East Meets West is good.
The taxi drivers will take you anywhere and it is very cheap. They will stay with you for the day if you do a longer trip. Mac and Rocky were great guys and looked after us wonderfully. Somehow managed to miss everything on the road even the straying cows. Driving is something to be experienced. Only rules are there aren't any!! Thank you Rocky and Mac for showing us the sights and giving us a great time. Hope to see you again soon!! Overall our first experience in Goa was more than our expectations and planning another trip soon. CSM. was ok even with new owners.
Travelled with First Choice flight fantastic."
- Travel date: Mon 12th of February 2007
CSM a bobthebus defence of CSM
"i can only say it as i see it, i have been to theCSM 3 times and found the rooms to be perfectly adequate, always kept clean by the very efficient room boys. clean bedding and towels EVERY day, for the 3 weeks i was there we never run out of hot water, unlike many other places!!
yes there were a few power cuts but CSM have there own emergency generator, which automatically cuts in, in about 3 minutes if the proper power doesn,t come back on, and yes it worked every time. no problem!
there are also new electronic safes and air con in the room at NO extra charge.
we had no trouble whatsoever with the new managment, in fact all we saw was helpful and happy smiling faces.
breakfast is not great, but it is an improvement on what it used to be, you now get eggs either fried scrambled boiled or omlette along with something else like grilled tomatoes or some thing else, plus a couple of different fruits and of course toast and jam orange or lemon juice tea and coffee.WHATS WRONG WITH THAT!! the food is not reheated as sugested in a previous review, it is kept WARM over a spirit heater, as they do all over india and in indian restraunts in the uk.
i cannot comment on the evening meals here because we didn,t have any, we always go out to eat in the many fantastic restraunts in and around baga and calangute. but iwil concede that if the food hasn,t improved at CSM since our previous holiday, i wouldn't bother with it, do what we do, eat out its cheap enough!!!
there is also internet access there now.
the new managment haven't moved it, its still right on the beach, and you couldn't ask for a better location.
all in all my wife and i, recommend this hotel, and WILL be going there again for the fourth time.
BOB & HELGA"
- Travel date: Mon 5th of February 2007
An experience at CSM
"This was our honeymoon, and my parents had highly recommended CSM, as they stayed last year there!! We arrived and well what can we say....... where do we start...... room was adequate - which we expected! Food diabolical, when we complained to our rep - he was useless, so we complained to the owner and she stated "if you don't like it, go some where else", the food was terrible, and cold, you don't expect breakfast to be cold at 7.30am when your the first ones down there!!!! its all reheated whilst its out.
The owners took over in April this year, so we heard, and they were not afraid to have an argument with the customers, Christmas dinner was funny, they had put all the tables around the pool, and they had stated dinner would be ready at 7.30pm prompt - they were still putting tables and chairs out by 8pm. out side people had booked for christmas dinner so people staying at CSM who had booked didn't even get a table - it was a sheer mess, we could go on, but whats the point, CSM just didn't give a (---)- i'm sorry to say.
Thank god to the kind workers for example, the security guards, the cleaners, and a big thank you to Captains Cabin shack on the beach!!!!!!"
- Travel date: Tue 9th of January 2007
This hotel is quite awful. The rooms sme...
"This hotel is quite awful. The rooms smelt musty and damp.
The general area is surrounded by dogs roaming loose who bark all night and foul all around the complex. The staff do not clear it up even when asked.
When we spoke with them about the dog mess they just covered it with sand. The smell was dreadful.
The buffet food is cold, with little choice and at times inedible. When we complained it improved for a couple of days but then returned to original state. Many people choose not to eat in the restaurant preferring to pay extra to eat outside.
The staff were unfriendly particularly when you brought something you were displeased about to there attention. We paid good money for substandard accommodation and I would strongly recommend European travellers avoid this hotel.
It is such a shame as the hotel is in a fantastic location right next to the beach."
- Travel date: Mon 8th of January 2007
"we stayed at the CSM from 14th- 28th of Dec.
I had read reveiws regarding the hotel, and was happy with what others had said.But this year the hotel has changed owners.
The room we were given was damp with black patchs on the wall. we had no hot water for 3 days. and eventually we were moved to a nicer room.
The food was not good at all. trays of food were put out at 7.30pm each night and they were still there at 10pm at night.
Kept luke warm by a small gas light. the food was recylced and no chioce at all.
Any complaints to managment were met by, If you do not like it eat elsewhere!
Needless to say people did just this.People who had stayed at the CSM for many yearswere upset and stated they would not return.
The food at the Christmas gala meal was served outside by the pool. we sat down at 7.30pm and by 8.30pm food had not been served. it was still siitting in the trays. when served it was cold.
In all the years i have been away for Christmasi have never been offerd foodthis poor standerd.
The pool was dirty around the edge. each day the pool man wiped the scum from the side of the pool with his hand.
The staff that had been at the CSM for years do not know if they will have jobs from one day to the next.
Any one who has booked the CSM and have stayed befor. be prepared for a shock.
Besides all of the above the Goans are very nice people and Bosco's shack was great."
- Travel date: Wed 3rd of January 2007
"CSM has a great location but this advantage gets diluted by poor service standard and sad in-house facilities. The service is very erratic and undependable. Poor power back-up, non-fuctional telephones and television set are common issues.
Hope they put effort to improve the hotel...pity to see such a beautiful property in such a bad shape."
- Travel date: Wed 25th of October 2006
We chose this hotel as it is used by rep...
"We chose this hotel as it is used by repeat guests and offered lots of vegetarian food! It is a very friendly if simple hotel complex (remember it is 2* and that's what you've paid for) where the staff cannot do enough for you. The Bus Boys keep the large bedrooms immaculate each day and refill the room fridge with beer, soft drinks and water.
The hotel is known as CSM by locals and guests alike. On arrival the coach drops you at then end of CSM lane and the boys collect your luggage to take it up to the hotel. You will pass various stands and stalls on the way and all the locals will welcome you. You'll see them all regularly.
CSM has a wide range of restaurants and bars nearby as well as lots of market stalls and shops. On the complex: the prices in the restaurant and bar are excellent.
The room is more of a suite with a large-ish bedroom with ensuite shower room and then a large-ish lounge area with chairs, table, wardrobe fridge etc. There is a TV in the bedroom if you can't do without the news. We had been looking for a B&B holiday but on trying the restaurant ate there for half of our two week stay. Although they don't publicise it, if you don't want the evening buffet you can eat off the menu to the same cost. One evening it only cost an extra 75p to have freshly caught fish instead! The waiters are wonderful and not phased at all by unusual requests - garlic bread with a curry! Breakfast is a mixture of Goan and continental foods with plenty on offer as long as you don't leave it until the last half hour especially when the hotel is full. The hotel pool is fairly small but we weren't there to sit on a sun lounger all day.
There are taxis just outside the hotel and they will drive you for your whole stay if asked. We used one driver only who was a complete star. Prices are fixed but are so low that tipping is perfect way to say thank you.
All in all a fabulous holiday and we booked to return to CSM in Jan 07 within a week of coming home! Book early and ask for a room at the beach end of the complex.
- Travel date: Wed 30th of August 2006
"me my mum and my antie went csm is lovley we loved it that much we are goin back this cristmas and new year the hotel does its best to make you feel happy and they do it very well. the people who work there are all really nice and you cart beat csm. it is literatly on the beach perfect!!"
- Travel date: Sun 16th of April 2006
"this was a lovely hotel. at first it seems VERY basic, but you have to remember that India is a very poor country. The rooms were very clean, bedding spotless and the pool towels clean every day. every single member of staff went out of their way to make you comfortable, under the watchful eye of Edward the manager. this is a quiet location, being set between the main road and the beach. Cars are stopped from driving right up to the hotel by a security guard. the food was buffet style, which made me ill for a few days, but i knew that i shouldn't eat buffet food anyway! Britos restaurant is a wonderful place to eat- get a taxi there or walk along the beach. would highly recommend CSM as the locals call it"
- Travel date: Sun 26th of February 2006